Retail TouchPoints

FEBRUARY 10, 2021

The retail market changed drastically over the past year, as people transitioned to more online shopping due to restrictions and safety concerns stemming from COVID-19. Now with a vaccine being rolled out and storefronts continuing to reopen across the country, there is a new awareness of personal safety concerns for people in public spaces. Retail owners will need to offer solutions to meet the latest set of guidelines — which includes universal cues to assist in social distancing without being

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Shopping Marketing Location Retail Marketing 299

Retail Pro

FEBRUARY 10, 2021

Excellent customer service has always been the hallmark of well-established, highly respected retailers. Nordstrom’s, Zappos and Trader Joe’s are a few of the best examples of retailers that make concerted efforts to make and keep customers happy. Before 2020, many … Continue reading → The post Retailer innovations during COVID aim to keep customers happy first appeared on Retail Pro Blog.

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Customer Experience 54

Retail TouchPoints

FEBRUARY 10, 2021

Located in its birthplace of Eugene, Ore. and inspired by the local neighborhood, the latest Nike Live store pays homage to its roots with a small-format footprint that the brand is emphasizing as the future of its physical retail strategy. In the summer of 2020, the athleticwear giant announced that it would be opening 150 to 200 smaller-format, digitally enabled mono-brand stores like Nike Live.

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Returns Drop-Shipping Location Fulfillment 264

Cyber Till

FEBRUARY 10, 2021

2 mins read There is no doubt that 2020 brought immense stress and strain upon us all. With national lockdowns and a move to working from home for many mental wellbeing became a focus for companies, helping their staff in being able to cope, as well as they could, during such a turbulent time.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

FEBRUARY 10, 2021

Koyo Group , which operates convenience stores and restaurants in hospitals and other facilities across Japan, has partnered with Zippin and Fujitsu to open a checkout-free store in the Yokohama Techno Tower Hotel in Kanagawa. The grab-and-go Green Leaves Plus store, which sells pre-packaged food and beverages as well as fresh bento box meals, opened earlier this year as a pilot and will begin full-scale operations in April.

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Checkout ATS Location Planning 162

Theatro

FEBRUARY 10, 2021

Imagine the speed of service you could achieve with the right solution. Over the past year, retail innovation focused on speed of service, safety, and accelerating operational changes faster than ever before. As stores across the globe reimagined operational procedures to meet health and safety guidelines, many retailers found that new systems could be implemented within weeks that would have taken years under normal circumstances.

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Fulfillment Returns Shopping ATS 52

Retail Technology Review

FEBRUARY 10, 2021

Online only retailers are snapping up failed high street brands – and shutting the door on physical retail. But while customers have moved online, there are still opportunities for traditional retailers – with the right approach and expertise. James Hyde, CEO of James and James Fulfilment, explains how retailers can use outsourced fulfilment, delivery and returns as part of a multi-channel approach that gives customers what they want at home and in store.

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Consumer Fulfillment Returns ATS 40

Retail TouchPoints

FEBRUARY 10, 2021

BJ’s Wholesale Club will begin offering online shoppers the option to book professional installation services for TVs it sells through a partnership with on-demand home service Handy. With “TV Mounting & Setup” by Handy, BJ’s members can select from standard and premium installation services for televisions classified as “under 55 inches” and “55 inches and over.

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Wholesale Shopping Consumer 147

Retail TouchPoints

FEBRUARY 10, 2021

Pop star Rihanna’s size-inclusive lingerie brand Savage X Fenty has secured $115 million in Series B funding, bringing the brand’s valuation to more than $1 billion. The new funding will be used for customer acquisition and an expansion into retail, and additional expansions into athletic wear and the European market may also be in the works. The round was led by the Growth Fund of L Catterton with additional participation from existing investors Marcy Venture Partners and Avenir, as well as sev

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Finance Planning Fashion Management 147

Retail TouchPoints

FEBRUARY 10, 2021

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. Between the need for more expansive ecommerce functions, low-contact or no-contact shopping experiences, virtual communication between businesses and consumers and the digitization of functions like inventory and customer service, here are the top 10 technology trends pushing retail into the future f

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Payment Services Fulfillment Supply Chain Management Management 173

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Management

Retail TouchPoints

FEBRUARY 10, 2021

5 Star Nutrition is working to overhaul its omnichannel shopping experience by creating a more connected, seamless customer journey across all channels. Owned by Defyned Brands, the retailer of sports nutrition, vitamin and weight loss products is using the NewStore Omnichannel Platform to run its growing 54 -store retail footprint across the U.S. The new omnichannel platform will allow the retailer to incorporate historically store-exclusive products into its web assortment.

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Clienteling Fulfillment Management Consumer 147