Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. Store traffic was 47.5% higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% from 2019, according to Sensormatic Solutions ).

Promotions 276

Promotions Shopping Checkout Consumer 276

Inside Retail

DECEMBER 1, 2021

Woolworths Group has put forward its own non-binding bid to acquire Australian Pharmaceutical Industries at a cash price of $1.75 per security – a 20c per share premium on Wesfarmers’ $1.55 per security offer. According to Woolworths, API’s board has determined their proposal is likely to be superior to Wesfarmers’, and it is working to “quickly” finalise its due diligence enquiries.

Planning 264

Planning Beauty and Health Location Marketing 264

Retail TouchPoints

DECEMBER 1, 2021

Hot Topic has partnered with Signifyd to revamp its online order approval process and reduce false declines. The retailer’s recent ecommerce growth has been hampered by its manual fraud review process, which was time-consuming and resulted in too many mistaken rejections of legitimate orders. Using the Signifyd Commerce Protection Platform, the retailer was able to use its database of previously seen customers to instantly recognize new Hot Topic shoppers as legitimate buyers.

Fulfillment 255

Fulfillment Customer Experience Consumer Shopping 255

Inside Retail

DECEMBER 1, 2021

After experiencing bullying in the workplace, Amber Wilkinson left her corporate job and started a small business with the aim of bringing a little more kindness to the world – through clothing. The Melbourne-born brand Kind is Cool has a range of clothing options for kids and adults featuring positive messaging. This Christmas, the brand has launched a festive range of unisex clothing and is donating $2 from every sale to anti-bullying foundation Bully Zero.

Shipping 246

Shipping Marketing Management ATS 246

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

DECEMBER 1, 2021

The UK’s largest retailer, Tesco , has joined the likes of Walmart and Target by launching new advertising capabilities that will allow brands and agencies to reach its massive digital audience. The new retail media network — dubbed Tesco Media and Insight — will be powered by consumer data science company dunnhumby. “As the UK grocery sector evolves, we want to ensure we provide a more relevant and personalized offer to meet our customers’ changing needs,” said Alessandra Bellini, Chief Custome

Grocer 254

Grocer Advertising Consumer ATS 254

Inside Retail

DECEMBER 1, 2021

Woolworths Group has put forward its own non-binding bid to acquire Australian Pharmaceutical Industries at a cash price of $1.75 per security – a 20c per share premium on Wesfarmers’ $1.55 per security offer. According to Woolworths, API’s board has determined their proposal is likely to be superior to Wesfarmers’, and it is working to “quickly” finalise its due diligence enquiries.

Planning 246

Planning Beauty and Health Location Marketing 246

Inside Retail

DECEMBER 1, 2021

Premier Retail has suffered a stop-start beginning to FY22, with total sales down 3.5 per cent throughout the half-to-date due to the mandated closure of more than half of its store network. According to the business, which runs Jay Jays, Just Jeans, Peter Alexander, Smiggle, Portmans, Jacqui.E, and Dotti, it has already lost more than 42,000 trading days this financial year – though stores have already started reopening across key states in Australia and New Zealand.

Accessories 246

Accessories Fashion 246

Retail Wire

DECEMBER 1, 2021

Toys R Us is opening a new U.S. flagship store at the American Dream mall in New Jersey. The store will feature more than 10,000 toys, a two-story slide and an ice cream parlor. “Toys R Us is back and it’s back in a mega way,” said Yehuda Shmidman, WHP Global and Toys R Us chairman and CEO. “This is going to be our largest format store in America.

ATS 189

ATS 189

Inside Retail

DECEMBER 1, 2021

In a retail career spanning over 30 years, the global supply chain crisis caused by Covid-19 has been one of the most challenging situations Greenlit Brands boss Michael Ford has ever faced. “There is less freight available than there’s ever been, and demand has never been higher, so your working capital is enormously at risk because demand is exceeding supply,” Ford, Greenlit Brands’ executive chairman and group CEO, told Inside Retail.

Shipping 147

Shipping Management Apparel Accounting 147

Retail Wire

DECEMBER 1, 2021

Lululemon and Peloton have gone from enjoying a co-branding relationship to facing off in court. The retailer claims in a law suit that Peloton infringed on multiple patents it owns when used in the design of leggings and sports bras. Peloton launched its own apparel brand shortly after the two companies severed a co-branding relationship that they had.

Apparel 130

Apparel 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

DECEMBER 1, 2021

The Fair Work Ombudsman has commenced legal action against supermarket Coles, alleging it underpaid thousands of salaried employees by a total of $115 million since 2017. Coles disclosed to the ASX and FWO last year that it was reviewing the pay of some of its workers, and was setting aside $20 million to backpay the 600 workers involved – less than 1 per cent of its total team members, according to CEO Steven Cain.

Supermarket 147

Supermarket Accounting 147

Retail Wire

DECEMBER 1, 2021

U.S. consumer confidence fell to a nine-month low in November, according to the Conference Board. “This isn’t a cause for concern as the relationship between spending and sentiment is loose, particularly in the short-run,” said Ryan Sweet, a senior economist at Moody’s Analytics in West Chester, Pennsylvania. “The good news is that consumers’ assessment of the labor market improved in November, pointing toward further acceleration in job growth.

Consumer 130

Consumer Marketing ATS 130

Inside Retail

DECEMBER 1, 2021

Asia-Australia focused chains AuMake and Miniso are partnering on a strategy to bring their customers together in new dual-branded Australian stores. Announced on Thursday afternoon, AuMake said it has signed a distribution agreement with Miniso’s Australian Master Franchisee, and will begin selling its products from three of its highest-traffic stores: Chinatown, World Sqaure CBD and Burwood in Sydney.

Planning 147

Planning Marketing Management Consumer 147

Retail Wire

DECEMBER 1, 2021

The rise of the Omicron virus may lead to restrictions on travel and other experiential purchases, which may benefit retail sales in turn. “We know, unfortunately, that when the variants have had a real impact on the economy, the goods side of the economy has actually benefited from that because people change behavior away from the experience side of the economy and spend more time and more dollars engaged in the goods side of the economy,” said Matt Shay, CEO of the National Retail Federation.

130

130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

DECEMBER 1, 2021

CouriersPlease CEO Mark McGinley has left his role to take up a CEO position with Freightlancer, the freight division of Freelancer, the world’s largest freelancing and crowdsourcing marketplace. McGinley said “This is an exciting opportunity for me to work with a dynamic and vibrant company led by the inspirational MattBarrie”. McGinley spent 18 years with CouriersPlease, and five years in the top role.

130

130

Talking Retail

DECEMBER 1, 2021

Retailers that refuse to accept cash on hygiene grounds during the pandemic are doing so for “bogus reasons”, says the Cash Supply Alliance (CSA). The CSA, a cash industry organisation, is urging retailers to accept cash payments at least to the same level as the new £100 contactless limit. The organisation is also encouraging frustrated. This story continues at Refusal to take cash for health reasons is bogus, says lobby group.

ATS 124

ATS 124

Inside Retail

DECEMBER 1, 2021

In the last financial reporting year, covering calendar 2020, the world’s top 20 technology companies booked revenues of US$2.1 trillion. This represented an increase of US$135.2 billion on 2019. So in a year when the world experienced its deepest economic contraction in modern history, big tech raked in sales equivalent to 2.6 per cent of the entire world’s gross domestic product.

Merchant Services 130

Merchant Services Payment Services Net Profit Sporting Goods 130

Retail Wire

DECEMBER 1, 2021

White Castle, which first opened on March 10, 1921, is celebrating its 100+ years in business with the 1921 Slider, a burger that mimics the item sold when the restaurant first opened its doors.

100

100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

DECEMBER 1, 2021

Covid-19’s impact on small and medium-sized businesses has been especially heavy. The restaurant and tourism industries have experienced the collective trauma of multiple lockdowns. These industries have demonstrated their resilience by thinking differently and creatively, to generate change. Innovative solutions emerged, inspiring consumers to step out and experience them.

Returns 130

Returns Point of Sale Wholesale Consumer 130

Retail Wire

DECEMBER 1, 2021

Ninety percent of cannabis users in states where it is legal plan to consume the product during holiday celebrations this year. Nearly 76 percent of cannabis users are planning to give the herb or a related product as a gift this year.

Planning 100

Planning Consumer 100

Inside Retail

DECEMBER 1, 2021

Thousands of small business owners have signed a petition calling for Australia Post to stop “penalising” businesses that choose to use their own packaging when sending parcels. More than 5000 people have now signed the petition from Hero Packaging, which claims recent changes in the way Australia Post measures packages are effectively forcing small businesses to use Australia Post’s pre-paid plastic satchels instead of more environmentally friendly options, which are incurring higher postage co

Drop-Shipping 130

Drop-Shipping Shipping Location Shopping 130

Retail Wire

DECEMBER 1, 2021

Boxed has reached a deal to acquire MaxDelivery, an on-demand grocery delivery service. Chieh Huang, co-founder and CEO of Boxed, said the acquisition “will mark our entry point into the rapidly growing fast-grocery delivery space, in addition to broadening our capabilities in micro dark-store fulfillment and fresh supply chain. Boxed customers have expressed how they value fresh groceries and we are excited to be able to deliver a more comprehensive product offering while benefiting from

Fulfillment 100

Fulfillment 100

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Inside Retail

DECEMBER 1, 2021

Australian non-alcoholic beer start-up Heaps Normal raised $8.5 million in capital late last month, to drive its mission to disrupt Australia’s drinking culture. Backed by an impressive lineup of investors, including Who Gives A Crap founder and CEO Simon Griffiths, Athletic Ventures managing partner Matt de Boer and Tripple executive director Bec Milgrom, the business is under pressure to reach the next level.

Planning 130

Planning Supermarket Promotions Management 130

Retail Wire

DECEMBER 1, 2021

It has been estimated that while 20 percent of adults in the U.S. experience a mental illness, only eight percent of employees take advantage of company mental health benefits. Some are not aware that such programs exists while others are worried that participating may come back to bite them should their employer learn they are dealing with anxiety, depression or some other issue.

Planning 100

Planning 100

Retail Dive

DECEMBER 1, 2021

Whether it's fast delivery, a focus on local products, or building out great private labels, c-stores have some lessons to teach other retailers.

132

132

Dezeen

DECEMBER 1, 2021

A floristry counter brimming over with flowers and foliage sits at the centre of this Vancouver lifestyle shop , which has been designed by studio Ste Marie. Nestled along a parade of shops in Vancouver's South Cambie neighbourhood, Cadine sells a selection of high-end homeware, books, clothing and fine jewellery, as well as fresh floral bouquets. At the centre of the Cadine store is a floristry counter.

Shopping 120

Shopping Location ATS 120

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Nvidia

DECEMBER 1, 2021

Leonardo da Vinci’s portrait of Jesus, known as Salvator Mundi , was sold at a British auction for nearly half a billion dollars in 2017, making it the most expensive painting ever to change hands. However, even art history experts were skeptical about whether the work was an original of the master rather than one of his many protégés. Steven Frank is a partner at the law firm Morgan Lewis, specializing in intellectual property and commercial technology law.

Management 114

Management ATS 114

Hyken

DECEMBER 1, 2021

In the best of times, it’s important to keep your best employees. In tough times, it’s even more important. Customers are beginning to feel the results of The Great Resignation , which quite honestly, is not so great. It has resulted in longer lines, longer hold times, and slower service – basically a lower level of customer service. . So, how can you keep good employees, and keep them not only engaged with their jobs but also engaged with their customers?

Fulfillment 104

Fulfillment Employee Engagement ATS 104

Talking Retail

DECEMBER 1, 2021

The role of local shops in the Peas Please campaign – an initiative that works to make vegetables more appealing – has been welcomed by the Association of Convenience Stores (ACS). The ACS itself was recognised as among the organisations committed to the scheme in the latest report on the campaign from the Food Foundation, This story continues at ACS welcomes continued success of Peas Please campaign.

Shopping 104

Shopping ATS 104

Retail Dive

DECEMBER 1, 2021

In an Instagram post, the singer said she had finished her last collection with the retailer. The joint private label is a top performer at Dick's.

ATS 113

ATS 113

Advertisement

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning