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Retail workers are the face of the company. They are the people who interact with shoppers and provide a memorable experience. But the unique set of challenges that come with working in retail, coupled with todays economic reality, can have a significant toll on the mental and emotional wellbeing of employees. In fact, a study by Mind Share Partners in 2023 found that U.S. retail workers are more likely to experience mental health symptoms and for longer durations; almost seven in ten (69%) repo
Dubai-based retailer and brand distributor GMG is ramping up its expansion in Southeast Asia and Hong Kong as demand for sports and lifestyle products soars. Since entering the region in 2021, GMG has grown to more than 200 stores, with a target of reaching 400 within the next five years. Southeast Asia as key market We see Malaysia as a prime opportunity, given its status as one of Southeast Asia’s largest and most developed economies,” Mohammad A Baker, CEO of GMG, told Inside Reta
Hudsons Bay Company has filed for the Canadian version of bankruptcy, the Companies Creditors Arrangement Act (CCAA), following an order for creditor protection from the Ontario Superior Court of Justice. The retailer, which operates 80 namesake stores and ecommerce site TheBay.com, is exploring strategic alternatives as it faces a volatile economic landscape, with both tariffs on U.S. exports and retaliatory tariffs imposed by Canada on imports from its southern neighbor.
A trifecta of immigration, housing unaffordability and limited supply of new retail property is creating exciting opportunities for retailers and their landlords around Australia, according to research heads at brokerage firms who spoke with Inside Retail in January. The biggest story underlying the growth opportunities is, unsurprisingly, immigration.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail sales enjoyed a modest growth of 1.1% last month as shoppers sought out gifts to celebrate Valentines Day, according to the latest figures from the BRC-KPMG retail sales monitor. This follows the 1.1% rise of the same month last year, but was below the 3-month average growth of 2.4% and above the 12-month average growth of 0.8%. Food sales increased by 2.3% year on year, down from the 5.6% increase in February 2024, while non-food sales were flat last month, against a decline of 2.7% in t
US-based burger chain Five Guys has launched a 300sqm, 96-seat restaurant in the new Sydney new Metro Martin Place integrated station precinct, at the heart of the CBD. Its the second Sydney and fifth Australian location for the fast food business, which unveiled its inaugural site inPenrith, Western Sydneyin 2021. The Sydney Metro Martin Place Station precinct includes commercial offices, retail space and new underground pedestrian connections.
Employees at a Barnes & Noble store in Bloomington, Ill. have ratified a new three -year contract under the aegis of the Retail, Wholesale and Department Store Union (RWDSU), joining unionized workers at three New York City bookstores, including the companys flagship Union Square location. The Barnes & Noble Union has secured union healthcare coverage, improved safety equipment such as back braces, wrist guards and stools at information desks and the POS, along with improved job and pay
Employees at a Barnes & Noble store in Bloomington, Ill. have ratified a new three -year contract under the aegis of the Retail, Wholesale and Department Store Union (RWDSU), joining unionized workers at three New York City bookstores, including the companys flagship Union Square location. The Barnes & Noble Union has secured union healthcare coverage, improved safety equipment such as back braces, wrist guards and stools at information desks and the POS, along with improved job and pay
Inside Retail : What does a day in your life look like? Rowena Bird: No two days are the same. I might start with some international calls, spend time in our labs developing new products, or have impromptu meetings to discuss ideas and strategies. This is what makes me happy, I love a list, and the more varied the better. Thankfully I do not have a desk job as I am not very good at sitting still for long, so meetings are a challenge.
Gary Hawkins has been enmeshed in the retail industry for nearly three decades. He has worked as a practitioner and served as an advisor for companies ranging from Hy-Vee to Kroger , Procter & Gamble, Unilever and NCR. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.
A study by technology company CI&T has highlighted consumer distrust in retailer apps and websites, along with the increasing importance of price sensitivity. According to the fifth annual Connected Retail Report , which analyzes the attitudes and behaviors toward omnichannel shopping, potential privacy concerns is consumers’ top frustration with retailer apps and websites.
One of the biggest planned retail industry mergers of recent years, Kroger s now-defunct plan to purchase Albertsons , ran aground over antitrust issues, finally sputtering to a halt in December 2024. Antitrust issues also will present a significant hurdle for the potential combination of two of the worlds largest convenience store retailers, Canada-based Alimentation Couche-Tard (ACT) and Japans Seven & i Holdings (7&i).
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Katy Barfield founded Yume, a food redistribution platform designed by the industry for the industry, in 2016. Yume’s platform allows manufacturers to sell surplus food to buyers at discounted prices in an effort to reduce the 7.65 million tons of food waste generated annually. Forty-two per cent of this waste originates from food manufacturers themselves.
Todays shoppers have a problem: too much choice and too little time. The combination of lower barriers to entry for vendors and large retailers historic belief that more choice means more topline sales is leading to many shoppers being inundated with options and as the online marketplace becomes ever more crowded, an overwhelming volume of product isnt benefiting anyone.
Location has always been a prime strategic advantage in the highly competitive grocery retailing industry. Traditionally, major retailers worldwide have had to rely on local government data and interpreting planning policies to determine where to land bank for future developments and where to consider rebuilding, upgrading or expanding existing stores.
Youve got a brilliant video idea: cinematic shots, a compelling story, and the perfect soundtrack. But when it comes to post-production, you hit a wall. Motion graphics, transitions, and dynamic text animations arent coming together the way you envisioned. You need high-quality After Effects templates, but premium ones come with a price tag. Heres the good news: free After Effects templates exist.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies leverage artificial intelligence to improve customer experience? What challenges do businesses face in becoming truly customer-centric? How does AI compare to traditional surveys in measuring customer satisfaction? How can customer feedback effectively enhance products and services?
Amid continued losses and a host of new investments, Beyond, Inc. is again switching up its top leadership to propel a faster return to profitability, the company has announced. Current Executive Chairman Marcus Lemonis will now serve as Principal Executive Officer (PEO), and CFO Adrianne Lees role has expanded to include the title of President. Previous PEO and President Dave Nielsen no longer holds either role, but no additional details were provided regarding his fate at the company.
Adam Jay, CEO of fashion resale platform Vinted, has once again been named as the top retail innovator in the 2025 Retail Disruptors & Innovators report, released today by Retail Insider in partnership with the Retail Technology Show (RTS), the flagship event that connects retails changemakers with leading tech providers. The 2025 Retail Disruptors & Innovators report is an annual report championing progressive individuals from across the sector, who are driving seismic change across the
As its U.S. counterpart readies to launch a new online marketplace , Best Buy Canada is expanding its own marketplace with the integration of cross-border payment service PingPong. With this move, Best Buy Canada will be able to open its marketplace to international sellers, facilitating payouts in more than 100 currencies. “Our new partnership with PingPong is a key part of our international growth strategy, said Sherry Zah, VP of Best Buy Canada’s marketplace business in a statemen
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Fashion retailer Shein has released its first Australian Student Designer collection in collaboration with Elian Yang, the winner of the Rise Student Designer Challenge 2024. Yang, a Royal Melbourne Institute of Technology student, won a $10,000 cash award and mentorship from Australian designer Alice McCall after outperforming 19 other finalists in the event’s ‘Retro-Futurism’ theme.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Research from national charging network Be.EV and sporting goods retailer Decathlon shows that EV drivers are more likely to do cardio-intensive sports than their petrol and diesel counterparts. The survey of over 3,600 Decathlon shoppers found that EV drivers were more likely to do cardio-intensive sports than their petrol and diesel counterparts, such
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Too Good To Go and partner CEVA Logistics have hit an impressive milestone, distributing100,000Too Good To Go Parcels in just four months. The achievement underscores the growing success of the collaboration, providing a sustainable solution for FMCG brands to manage surplus food and reduce food waste.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Ordo, the brand making high-quality oral care more accessible, introduces Denta Reach a pioneering product designed specifically for cleaning tooth gaps. Until now, caring for these areas has relied on professional treatments or makeshift solutions, but Denta Reach changes that.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Pimentae, the trailblazing, award-winning brand known for selling out its premium tequila cocktails, is shaking up the drinks industry once again with the launch of its highly anticipatedGrapefruit Margarita.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Babybel is offering a first glimpse of its bold new brand equity, debuting in the UK as part of this years Red Nose Day campaign. The UK will be the first market to unveil Babybels bold new brand equity, setting the stage for a global rollout later this year.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aldi has partnered with The Salvation Army to support the charitys work with local communities nationwide. Through the two-year partnership, the UKs fourth-largest supermarket will provide Salvation Army stores across the country with unsold, non-food Specialbuys, such as kitchen accessories, home furnishings and clothing, at a reduced cost.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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