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Today, retail success hinges on having accurate customer data, in particular customer address data. In a long list of challenges retailers face, many stem from incorrect customer addresses whether its failed deliveries or ineffective marketing, with communications going awry. Investing in address accuracy isnt just about fixing errors, but in building a business that runs efficiently and cares about what keeps customers coming back.
Mothers Day is a retail dream. But its not just about one-off sales on one day in May. It is a chance to connect with two customers at once the child and the parent; the gift buyer and the recipient. Get it right, and they will not just shop with you this year but will come back long after the flowers have wilted and the chocolates have been eaten.
Walk into any store – whether its a supermarket, a home goods chain, or a small local shop – and everything you see got there by road. From fresh fruit to flat-pack furniture, most of it was delivered by truck. And when that delivery doesnt happen on time, its not just inconvenient. It can throw off the whole supply chain. For retailers, especially those that rely on just-in-time deliveries, one missed truck can create a domino effect: empty shelves, missed sales, and unhappy custome
Walmart has deployed geospatial technology to create a data science model that divides geographic areas into precise hexagonal grids, with the goal of optimizing delivery zones for greater efficiency. Redefining how it maps delivery areas has allowed Walmart to expand its reach to 12 million additional households across the U.S., increasing consumer access to same-day deliveries.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
German discounter Aldi is marking its 35th anniversary in the UK this year after it opened its first store in Stechford, Birmingham back in 1990. The single supermarket, which sold just 600 basic grocery lines at the time, has since grown to more than 1,050 stores nationwide and overtook Morrisons to become the UKs fourth biggest supermarket in September 2022.
Michaels is stepping into the gap left by the recent demise of Party City with plans to add 500 new party supply products, additional balloon options and enhancements to its in-store events. The party supplies assortment enlargement, both in stores and online, will begin in August 2025. The 300+ new balloon options include premade balloon bouquets, including graduation arrangements, along with all the accessories needed to complete a balloon display such as weight stands, ribbon and helium tanks
Has Foot Locker finally landed back on its feet? In 2023, Foot Locker CEO and president Mary Dillon announced the launch of Foot Lockers multi-tiered revival plan, Lace Up. Dillon, who had just joined the legacy footwear retailer team in September 2022, explained that the company would be cutting out unprofitable areas of its business and prioritising investing in new ventures, like a revamped store concept and eye-catching product launches.
Has Foot Locker finally landed back on its feet? In 2023, Foot Locker CEO and president Mary Dillon announced the launch of Foot Lockers multi-tiered revival plan, Lace Up. Dillon, who had just joined the legacy footwear retailer team in September 2022, explained that the company would be cutting out unprofitable areas of its business and prioritising investing in new ventures, like a revamped store concept and eye-catching product launches.
Loyalty programs have been a mainstay of retail customer retention for decades, but their effect has never been as deep as it is with Gen Z consumers. This digitally native generation, born between 1997 and 2012, is remaking the retail experience with their expectation of tailored experiences, instant gratification, and socially responsible brand interaction.
Explore how the innovative partnership between Cisco and St. Clair College is transforming data science education. Discover how this collaboration, highlighted by the college's victory in the 2024 Learn-A-Thon, sets new benchmarks for educational excellence in Canada. Learn how St. Clair College integrates Cisco's cutting-edge tools to empower students with real-world skills, fostering inclusivity and driving innovation across diverse sectors.
Everyone says they support innovation, but at too many companies , that support doesnt go much beyond mission statements and public relations. Organizations that truly want to foster innovation have to create support systems and an overall environment that both seeks out and rewards innovative ideas, no matter their source. WHY Brands parent company of the Munchkin baby products brand and the newest addition to its portfolio, Curio Home Goods both talks the talk and walks the walk when it come
It may feel like the tinsel and trees have only just been packed away, but Christmas 2025 planning needs to start now. Thats if you want to be on customers nice lists. Succeeding during the festive period is now imperative for retailers annual figures. With several retail sectors commencing their Christmas activity in October, combining them with Black Friday and Boxing Day sale events, Christmas is now a full three-month period.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Just a few weeks ago on March 25 th -27 th we held Shoptalk Spring 2025 in Las Vegas. Our Vegas Spring show is the original and largest Shoptalk, attracting over 10,000 delegates to join us in the desert. Its a whirlwind of content, conversations, meetings and networking. Our agenda content programme alone features over 225 speakers, in 80+ curated content sessions, with 40+ hours of content to choose from.
After several years of market uncertainty, Australian retailers are adjusting once again; this time to a significantly challenging capital landscape. As macroeconomic conditions remain hostile, experts say retail businesses are increasingly focused on securing strategic funding and preparing for a possible resurgence of IPO activity. The uncertainty, however, may be deterring many Australian retailers from pursuing IPOs, as they face unpredictable growth and increased risks.
(image credit: Reuters: Nicholas Pfosi) By Doug Stephens This week Harvard University pushed back against the Trump administrations threats to tie billions in federal funding to unprecedented demands of political and ideological compliance. In its letter to Harvard, the government cited among other things, the schools policies of diversity, equity and inclusion in faculty hiring and student admissions protocols, as well as the universitys allowance of peaceful pro-Palestinian protests on its cam
M&S is investing 90m in new and upgraded food halls across London, creating 450 new jobs in the capital. The investment will see the opening of six new food halls in Clapham, Covent Garden, Fulham Broadway, Putney, New Malden, and Leytonstone, all of which are subject to planning permission. The retailer said a further 11 stores in London will be renewed, including a major refresh of the iconic Pantheon store on Oxford Street.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Kismet by Milka , the Istanbul-based fine jewellery and luxury piercing brand, has launched its UK flagship store at 110 New Bond Street, London. The opening marks a significant milestone in the brands international growth and strengthens its presence in one of the worlds leading fashion capitals. Spanning 140 square metres across two floors, the new store features a complete selection of the brands fine jewellery collections alongside two piercing studios.
2025 Laurel J. Delaney. All rights reserved. People all around the world have pets, and it has been shown in many studies that having a pet can have a positive effect on various aspects of health. A new study examines the impact of owning a pet on life satisfaction. The study was conducted by two UK researchers , Michael W. Gmeiner from the London School of Economics and Adelina Gschwandtner from the University of Kent.
Monica Vinader , the demi-fine jewellery brand known for its focus on sustainability and craftsmanship, has opened its first boutique in Manchester. Located at 58 King Street, the new store represents a key step in the brands UK expansion strategy and adds to its growing international portfolio. The boutique officially opens on 2 May, bringing a physical retail presence to a city where the brand has already built a strong following through its digital channels.
Kismet by Milka, the challenger Istanbulian fine-jewellery and luxury piercing brand renowned for its craftsmanship and innovation, is proud to announce the opening of its flagship store in London. This expansion marks a significant milestone in the brands journey to bring their authentic designs to even more people globally. Currently, Kismet by Milka has 17 stores globally and over 100 points of sale, with their London expansion ensuring their presence in one of the worlds fashion capitals.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Two Asda tech executives responsible for handling its IT overhaul “Project Future” are stepping down from the supermarket. Chief information officer (CIO) Carl Dawson and VP of digital and technology Rob Barnes are set to depart from the retailer, Asda has confirmed. Dawson joined the retailer in 2021 from M&S, where he had previously served as CIO since 2014.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Iceland Foods has officially opened its brand new 500,000 square foot distribution centre in Warrington, marking a major investment in the retailers supply chain and reinforcing its commitment to long-term growth.
Nike has unveiled a new immersive running-focused pop-up experience in London, as it prepares for a major revamp of its Oxford Circus flagship store. Dubbed RunTown, the sportswear giant ‘s temporary concept store opened its doors today (17 April) at 253-259 Regent Street and will run until April 28. Following this activation the location, which was formerly Microsoft’s Oxford Street flagship, will continue to operate as a Nike store until the sport titan’s flagship refurbishme
Toys R Us , which already has established brick-and-mortar presences in Mexico, Central America and the Caribbean, is venturing even further south for its next debut. Parent company WHP Global has partnered with leading South American retailer Ripley to bring Toys R Us to Peru and Chile via shop-in-shops at Ripley department stores. The first location is still under evaluation; Toys R Us has scheduled these South American debuts for Q4 2025, and this initial phase will be accompanied by an ecomm
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Asda partners with Destiny Harold, AKA the iconic Chip Shop Diva, for the launch of its new Chip Shop Chicken Curry Pizza Its the first pizza to be topped with chips (!), tender chicken pieces and curry sauce As chip shop consultant for the project, Destiny worked with Asdas innovation team to ensure the chips […] If you want more information Retai
Bensons for Beds owner Alteri is among a number of bidders for discount chain Poundland. The investment company is gearing up to submit an offer for the discount retailer within the coming weeks, Sky News reported. Alteri is thought to be among a significant number of suitors circling the discounter, which has been offered for sale by its parent company Pepco Group.
New Zealands Commerce Commission has granted clearance for Woolworths’ proposed acquisition of Beak & Johnston. The regulator said it had considered the potential impact of the acquisition on competition in national markets for slow-cooked meats, chilled and canned soups, chilled and frozen ready-made meals, and pies. After the review, it concluded that the deal is unlikely to substantially lessen competition in any New Zealand market.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! InPost, a European leader in cutting-edge logistics for e-commerce, takes a bold leap forward in the UK market. With the acquisition of Yodel one of the UKs largest parcel delivery companies InPost steps into the position of third-largest agnostic logistics player in the country1.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
AllSaints , the global contemporary fashion brand, has opened two new retail locations this month as part of its ongoing UK expansion. The new stores, located at London St Pancras International and Meadowhall shopping centre in Sheffield, reflect the brands commitment to enhancing its in-store experience and expanding its physical footprint. The St Pancras location opened on 10 April, positioned on the ground floor of one of the capitals busiest rail terminals.
Landsec has announced that popular chicken wing concept, Wingstop, has opened on Liverpool ONEs Lord Street, bolstering the destinations extensive line-up of city debuts and marking its first F&B opening of 2025. Wingstop has opened in a 3,000 sq ft space with room for over 50 diners, boasting a modern and on-trend interior and offering its iconic range of wings, tenders, burgers, and sides, all of which are hand sauced-and-tossed in a choice of ten distinct flavours.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! This week, with the reopening of its Foodhall in Clapham South, Marks and Spencer has announced a second round of investment in London for the years ahead. Following a strong year of store openings in the capital in 2024, M&S will invest 90million to open seventeen new and improved stores across this and next year. […] If you want more informat
Pull&Bear has opened its first store in Glasgow at Silverburn, marking the brands debut in the city and its second location in Scotland. The Spanish fashion label, part of the Inditex group, officially opened its doors today (17 April), taking over the former Topshop unit in the shopping centre. Spanning 12,740 sq ft, the new Pull&Bear store is situated between Mango and River Island, and brings the brands signature mix of streetwear and international fashion trends to a growing customer
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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