Sun.Nov 03, 2024

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How LSKD’S PR powerhouse Bree Masters balanced a retail career and Olympic dream

Inside Retail

Bree Masters is a force, Olympic athletics competitor, and LSKD’s public relations (PR) co-ordinator. Not only can Masters’ sprint, she can juggle – being the PR head of a global athleisure wear empire, training, and having a blossoming social media career with 300,000 followers. This year, Masters made her Olympic debut in Paris. She is an advocate of how professional athletes can have a fulfilling career alongside and outside of sport.

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Watch: Asda’s gnome A-Team save Christmas in festive ad

Retail Gazette

Asda has launched a gnome-themed festive ad in which a team of garden ornaments vie to save Christmas. The ad opens with two Asda workers, Maggie and Bill, staring out of a store into a huge snowstorm. Maggie, visibly concerned, says: “Every road is closed between here and Sheffield, how are we going to get the store ready for Christmas?” Bill picks up a gnome and presses its nose – it lights up green, sending a signal to hundreds of gnomes across gardens, pub shelves and tower blocks nationwide

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Estee Lauder loses its shine in China: What went wrong?

Inside Retail

Beauty conglomerate Estee Lauder reported a net sales drop to US$3.36 billion for its first quarter, withdrawing its outlook for the rest of the year and lowering its dividend to a “more appropriate” level. The company’s shares plummeted by as much as 27 per cent following the announcement. Estee Lauder is one of many Western brands affected by China’s sluggish economic recovery.

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Sephora to Open New Store at Bluewater Shopping Centre

365 Retail

Sephora has announced the opening date of its latest UK store at Bluewater Shopping Centre, set for 27 November. This new location will mark Sephora’s seventh store opening in the UK since its return in 2022, and will bring an expansive 4,593 sq ft retail space filled with exclusive beauty offerings and immersive in-store experiences. Timed to open just ahead of Black Friday and the Christmas shopping season, Sephora’s new Bluewater store will become a key destination for beauty enthusiasts in t

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Clarins opens first Australian boutique store at Sydney’s QVB

Inside Retail

Clarins has opened its first Australian boutique at Sydney’s Queen Victoria Building , providing a range of skincare products and a complimentary 20-minute express facial. “This milestone brings our 70-year French heritage and renowned beauty expertise closer to our clients than ever before,” said Jerome Bellony, MD of Clarins Australia and New Zealand.

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Watch: Morrisons’ singing oven gloves return for another festive performance

Retail Gazette

Morrisons’ singing oven gloves have returned for another performance for the supermarket’s 2024 Christmas advert. The 60-second film, created by agency Leo Burnett, which debuts during this evening’s ITV’s Coronation Street, shows trusty oven gloves up and down the country singing their support for the nation’s family chef as they prepare a festive feast.

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Sainsbury’s becomes first UK grocer to extend Aldi Price Match to convenience stores

Retail Gazette

Sainsbury’s has become the first UK grocer to extend Aldi Price Match into convenience stores, in a bid to offer its shoppers value and competitive pricing in time for the key Christmas period. The offer is now available for all of the grocery giant’s customers whether shopping online or in one of over 1,400 stores. The retailer said it “has breakfast, lunch and dinner essentials covered”, focusing on the go-to items households buy most often, including daily staples like

Grocer 59
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Retail Food Group to acquire Cibo Espresso for $2.7 million

Inside Retail

Retail Food Group (RFG) is acquiring boutique coffee franchise Cibo Espresso from Retail Zoo for $2.7 million. The acquisition, which includes Cibo Espresso’s intellectual property, is intended to accelerate RFG’s growth in South Australia. Founded 23 years ago, Cibo Espresso now has 22 retail locations including four company-owned outlets.

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Top 5 Customer Service & CX Articles for Week of November 4, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Creating Great Customer Experiences Starts With Employees by Matthew McGuire (CMSWire) Empowered, well-supported employees deliver better customer experiences.

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Laura Ashley expands into jewellery market

Inside Retail

Home and lifestyle brand Laura Ash ley has expanded into the jewellery space, in partnership with British company Gecko Jewellery. Laura Ashley has launched a new 60-piece collection, prices of which range from £10 (US$12.90) to £60. “It’s truly inspiring to see how the jewellery designers have drawn from the iconic patterns that originated at a kitchen table in Pimlico over 70 years ago, and transformed them into a collection that seamlessly blends modern sophistication with timeles

Marketing 130
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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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McDonald’s Broken McFlurry Machines Now Have a Solution Thanks to the US Copyright Office

Retail Wire

McDonald's McFlurry machines can now be repaired by the company.

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Greggs taps Nigella Lawson for its first-ever Christmas advert

Retail Gazette

Greggs has teamed up with celebrity chef and cookbook author Nigella Lawson to star in its first-ever Christmas advertising campaign. In the new advert Lawson is seen at home alongside a Christmas tree decorated with Greggs baubles, before describing the “rapturous riot of flavour” of the chain’s “festive bake” pastry. Before taking a bite, she talks about its “succulent filling, creamy sauce, all wrapped up in the flakiest of flaky pastries, in one or both hands, say hello to the Greggs festive

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Mike Tyson Invests in Plant-Based Fast-Food QSR

Retail Wire

Mike Tyson's latest KO move comes in the form of an investment in a plant-based QSR.

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Asda co-owner Issa backs Vinted rival through new start-up investment fund

Retail Gazette

Asda co-owner Mohsin Issa and his partner Victoria Price have launched a private investment fund aimed at backing fast-growing UK start-ups. The pair have established Boulder Investco, an offshore investment vehicle based in Jersey, and have taken a significant stake in Manchester-based second-hand clothing website GoThrift, alongside a £10m investment in Liverpool-based protein powder firm Applied Nutrition, which made its stock market debut late last month.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Wendy’s Closing 140 Underperforming Stores Amidst Future Growth Plans

Retail Wire

Wendy's has announced their future plans for success while trimming some fat.

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Watch: Aldi’s Kevin the Carrot returns for a Christmas mission

Retail Gazette

Aldi’s Kevin the Carrot has returned for another festive adventure in the discounter’s 2024 Christmas advert. The 90-second film opens in a snowy village on Christmas Eve where a series of humbug characters appear to capture the ‘Spirit of Christmas’ before leaving the village in darkness. However, Santa wakes Kevin the Carrot to give him an assignment to break into the Humbug Headquarters and outsmart Dr Humbug and her minions to get the ‘Spirit of Christmas’ back.

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