Retail TouchPoints
JUNE 27, 2023
There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it comes to ecommerce, the answer is a resounding “yes.” And early adopters stand to benefit significantly.
Inside Retail
JUNE 27, 2023
Burger brand Grill’d has opened its first drive-thru location in Brisbane’s Mt Ommaney area, marking the brand’s 165th local location. Customers can get a Simon Says, Simply Grill’d, or Big Queenslander from their cars from today onwards. Grill’d says it plans to build a drive-thru network, offering Aussies quick convenience food on the go with healthy options.
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Retail TouchPoints
JUNE 27, 2023
Claire’s has named Claudia Lima-Guinehut as EVP and Chief Merchandising Officer, reporting to CEO Ryan Vero. She will lead the retailer’s global merchandising, sourcing and design strategy as well as the brand’s piercing business. Lima-Guinehut brings more than 20 years of omnichannel experience to the role. Her most recent job was as SVP of Global Merchandising and Strategic Partnerships at The Children’s Place , where she was responsible for creating and delivering product st
Retail Wire
JUNE 27, 2023
Shein has faced criticism for forced labor and poor working conditions at the Chinese factories that make the cheap goods it sells to American consumers. The company pushed back against that narrative by arranging for social media influencers to tour its facilities in Guangzhou, China. The influencers came away singing Shein’s praises.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
JUNE 27, 2023
In its ongoing bid to appeal to small business owners, Amazon is making business accounts free for sole operators who already have a personal Prime membership. Amazon Business Prime Duo — the lowest tier of Amazon Business account, designed specifically as an add-on to normal Prime membership for customers that also run their own company — previously cost $69 a year but will now be free.
Inside Retail
JUNE 27, 2023
After pushing Australian businesses to consider environmental and social issues for over a decade with no apparent results, consumers now find it difficult to believe brands’ claims that they’re going green, according to a recent report by strategy firm Possible. The report, which was based on a survey of more than 2000 people, found 85 per cent of Australians are sceptical of the social and environmental claims being made by companies, and 80 per cent have been dubious for the past ten years.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JUNE 27, 2023
Therese Frangie has been named Mad Mex’s CEO as founder and former chief Clovis Young moves on to become MD. Frangie, the former COO of the business, will now look after the day-to-day operations of the company and focus on growing the brand into more stores. Of her appointment, Frangie said she will be “laser-focused” on delivering sustainable growth and expansion while not wavering from operational excellence.
Retail TouchPoints
JUNE 27, 2023
“The debate is over — retail media is now almost universally recognized as one of the most effective methods of commerce marketing,” declared The Mars Agency in its third annual Retail Media Report Card. If retail media is indeed past the initial phase of proving its worth, then the logical next question is: Where does it go from here? One thing to be sure of is that retail media is set to grow significantly in both size and scale.
Inside Retail
JUNE 27, 2023
Collins Foods, the ASX-listed operator of KFC and Taco Bell chains in Australia, and KFC in Europe – broke the US$1 billion sales threshold in its home market last year. For the year to April 30, revenue from continuing operations rose by 14.2 per cent to $1.35 billion with growth across all business units. KFC Australia’s revenue grew 10 per cent to $1.05 billion when compared to the prior corresponding period while same-store sale growth was up 5.8 per cent, driven by significant e-comme
Retail TouchPoints
JUNE 27, 2023
Earlier this month, Walmart opened 70 HIV-focused Specialty Pharmacies of the Community (SPOC) in locations across the country and the retailer plans to bring the total to 80 locations in 10 states by the end of 2023. The first wave of openings were in Colorado, North Carolina, Texas, Virginia and Florida and were accompanied by free HIV testing events.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
JUNE 27, 2023
People throwing Fourth of July cookouts for family and friends can expect to spend a little less this year than they did in 2022, according to a survey from the American Farm Bureau Federation. The cost to feed a party of 10 will be $67.
Inside Retail
JUNE 27, 2023
One of New Zealand’s oldest retailers, Southland department store chain H&J Smith, is to close its doors after 123 years. In a statement published on its website, H&J Smith confirmed the decision “to call time” on its department-store business, a decision that will result in the loss of 220 jobs. “Please understand when communicating with our team that they may not wish to discuss this with you,” the message read.
Retail Wire
JUNE 27, 2023
Thirty-seven percent of consumers with student loans said they will need to reduce spending elsewhere to be able to repay their debt beginning in October when the pause of payments ends, according to a survey of 2,000 people by Morgan Stanley.
Inside Retail
JUNE 27, 2023
When Fender’s first ever flagship store opens in Tokyo on 30 June, it will go beyond the conventional music store to offer a one-of-a-kind music retail experience. The store will carry the full range of Fender products, including custom models, Made in the US and Made in Japan models, as well as acoustic guitars, ukuleles, amplifiers, pedals and more.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Dive
JUNE 27, 2023
The Inform Act went into effect Tuesday. It holds online marketplaces accountable for transparency regarding third-party sellers.
Inside Retail
JUNE 27, 2023
‘Be like water making its way through cracks. Do not be assertive, but adjust to the object, and you shall find a way around or through it. If nothing within you stays rigid, outward things will disclose themselves. Empty your mind, be formless. Shapeless, like water. If you put water into a cup, it becomes the cup. You put water into a bottle, it becomes the bottle.
Retail Dive
JUNE 27, 2023
The Smyrna, Georgia, facility expands the retailer’s next-day delivery in the Atlanta market to an additional 500,000 customers.
Inside Retail
JUNE 27, 2023
Marquee Retail Group, the parent company of Colette by Colette Hayman (CBCH) and The Daily Edited (TDE), is aiming to expand its market share through acquisitions and expansions. The company’s chairman, former Myer CEO Bernie Brookes, believes that the current macroeconomic challenges, such as rising inflation, interest rates, and the high cost of living, provide a strong setting for the group to acquire struggling businesses and add to its brand portfolio.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Customer Experience
JUNE 27, 2023
Inclusivity will be the biggest improvement in the retail industry resulting from adopting the metaverse.
Retail Dive
JUNE 27, 2023
The Moonshot shoe aims to show that sustainability and profit can coexist, Vice President of Innovation and Sustainability Jad Finck told Retail Dive.
Retail Customer Experience
JUNE 27, 2023
Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.
Retail Gazette
JUNE 27, 2023
// Revolution execs Bob Holt, Elizabeth Lake and Derek Zissman were fired and rehired in chaotic AGM // The online beauty retailer’s largest shareholder Boohoo attempted a rebellion at yesterday’s meeting Revolution Beauty had a disorderly annual general meeting on Tuesday, as its largest shareholder Boohoo staged a rebellion, leading to the firing and re-hiring of chief executive Bob Holt, finance boss Elizabeth Lake, and chairman Derek Zissman.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Hyken
JUNE 27, 2023
Simplify the Customer Experience I love good barbeque. I live in St. Louis, which is famous for some of the best BBQs in the world! Really! We have a number of restaurants that have competed in worldwide competitions and come back with the first-place trophy. My friend Norman Beck loves BBQ, too. Living in Texas, he’s also exposed to some of the best BBQ in the world, although I’ll argue it’s second to St.
Retail Gazette
JUNE 27, 2023
// Boohoo Group asks suppliers for 10% discount on all outstanding orders for the second time in two months // The online retailer is in the process of cutting costs across the business following weaker sales Boohoo Group has asked for a 10% discount on orders from some of its suppliers, for the second time in two months , Drapers reports. In an email sent to some suppliers, Boohoo blamed “significant decreases in freight, cotton and polyester prices year on year” for rebasing its c
Retail Dive
JUNE 27, 2023
Claudia Lima-Guinehut also worked with Destination Maternity, Zara, Camuto Group, Ralph Lauren and Fifth & Pacific Companies
Dezeen
JUNE 27, 2023
Fashion brand Loewe has opened a store in Osaka that, for the first time, is specifically dedicated to the repair and preservation of its leather goods. The opening of Loewe ReCraft continues the "obsessive focus" that the brand has had on leather since 1846, when it initially launched as a leather-making collective. The store is set inside luxury department store Hankyu Umeda, and – thanks to the presence of an in-house artisan – is able to offer maintenance services ranging from re-painting a
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Dive
JUNE 27, 2023
After 16 years, John Melo has left the beauty and technology company Amyris as it implements a strategic transformation plan to reduce costs.
Retail Gazette
JUNE 27, 2023
// Frasers lifts stake in AO World to 22.2% and Currys to 10.4% // It comes as the group looks to build its presence in the electricals industry Frasers has upped its stake in AO World and Currys as it continues its acquisition spree. The Mike Ashley owned group raised its holdings in the Bolton-based online electrical retailer for the third time this month to 22.2% from 21.3%.
Retail Dive
JUNE 27, 2023
The skin care services brand appointed Levain veteran Andy Taylor as its chief executive, replacing co-founder Adam Ross.
Retail Gazette
JUNE 27, 2023
// Cult Beauty bans airbrushed photos from of all its products // The move is part of a new campaign from the retailer to promote healthier beauty standards Cult Beauty has banned retouched photos from its website as it looks to promote healthier attitudes towards beauty standards. The move is part of the retailer’s new campaign CAN’T (Re)TOUCH THIS to tackle the negative effects of airbrushed beauty on people’s mental health.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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