Thu.Apr 27, 2023

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Meta Changes Instagram, Facebook Shops to Encourage In-App Transactions

Retail TouchPoints

As rival TikTok ramps up its shopping initiatives , Meta is streamlining its own commerce strategy to drive more in-platform shopping on Instagram and Facebook. A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites. Previously, companies could create Shops that linked out to their own website.

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How rugby, data and French ban on swim shorts has boosted Budgy Smuggler

Inside Retail

Despite Australia being firmly into autumn, Budgy Smuggler isn’t going into hibernation until the temperature rises. Rather, the Australian swimwear company – which also has an accessory and apparel line – has big plans at home and abroad. The brand sold 100,000 swimwear products over summer – representing a 50 per cent sales increase on the previous year – and is set to open a satellite office in France next month.

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Customers Care About Sustainability, so Show them how Ecommerce Delivers

Retail TouchPoints

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Many worry about the environmental impact of having online purchases delivered to their homes.

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Coles sales increase in third quarter, opens new automatic DC

Inside Retail

Coles says sales volumes improved in the third quarter despite mounting cost-of-living concerns and inflation. For the 12 weeks to March 26, group sales increased 6.5 per cent to $9.7 billion as consumer hospitality spending and increased immigration drove growth. Supermarket sales grew 7 per cent to $8.6 billion supported by an expansion of the ‘Dropped & Locked’ value campaign and the commencement of the MasterChef Cookware continuity program.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Blue Yonder Launches Three Microservices Aimed at Improving Forecasting

Retail TouchPoints

Blue Yonder has introduced three SaaS-based Commerce microservices, with the goal of helping retailers navigate global supply chain disruptions, demand forecasting and omnichannel ordering habits. Fulfillment Item Forecasting, Fulfillment Order Forecasting and Fulfillment Labor and Resource Forecasting were designed to enable retailers to better solve these challenges: • Fulfillment Item Forecasting aims to forecast demand based on consumers’ order specifications and aggregate the data within a

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Inside sustainability marketplace Banish’s first physical store

Inside Retail

Sustainable product marketplace Banish has launched its first physical storefront this week, tying retail, recycling and customer education together in one place. Here, we speak to Banish founder Lottie Dalziel about her vision for the store, as well as what it could mean for the future of the business. Inside Retail: Just to start with, can you talk us through what a Banish physical space looks like, and what you’re trying to achieve?

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National Geographic plans to open stores in Australia, New Zealand 

Inside Retail

South Korea’s The Nature Holdings says it plans to expand its network of National Geographic retail stores into Australia and New Zealand this year. The news was reported by South Korean media coinciding with the opening of the first National Geographic store in China – a 120sqm space on the first floor of the bustling Hopson One shopping mall in Beijing.

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Ebay Deepens Luxury Offerings with Certified by Brand Program

Retail TouchPoints

Ebay has launched the Certified by Brand program, enabling the marketplace to partner directly with luxury brands and help them scale their presence in the secondary market while offering shoppers access to a wider selection. The program will include new, certified pre-owned, limited-edition and exclusive “only on Ebay” selections from brands such as Konstantin Chaykin , Zodiac Watches and Le Vian.

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The age of delivery robots is upon us: Uber & Cartken are leading the way

Inside Retail

It was in December last year that Uber Technologies Inc. and Cartken, a leading robotics company, announced a new partnership for food deliveries via six-wheeled automated robots in Miami , Florida, US. Now the service has been extended to Fairfax, Virginia too. Uber and Cartken will begin operating with select merchants at the Mosaic District, a 31-acre shopping and dining district.

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Instacart and Roku Partner to Provide Data Showing Impact of Ad Spend

Retail TouchPoints

Streaming service Roku has partnered with Instacart to bring together viewership data and purchasing insights, allowing marketers to measure whether “streamers” are buying products on Instacart after seeing ads on the Roku platform. By matching this information with Roku’s first-party data, marketers can better quantify the impact of TV streaming advertising on product sales while keeping customer data from both parties secure.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Retail appointments of the week

Inside Retail

Dusk names new CEO By Dean Blake Vlad Yakubson has been named as the next CEO and managing director of specialty retailer Dusk. Yakubson’s appointment comes three months after former CEO Peter King announced he was exiting the business. He served for nine years at the helm. “Having just completed my ninth Christmas as CEO of Dusk, I believe now is the right time for someone else to take the company forward,” King said at the time.

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Sportano’s Physical Store Experience Blends Online and Offline Retail for a Seamless Customer Journey

Retail Focus

Sportano, a start-up digital brand, has recently launched its first physical store experience in Warsaw, designed by leading retail design agency, Dalziel & Pow. This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.

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The challenge of continually improving: Why Tinyme’s Ben Hare loves his job

Inside Retail

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2023 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

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Twitter relaxes rules for cannabis advertisers

Retail Wire

Twitter was the first social media site to allow cannabis advertising. It is now further relaxing its rules for weed ads to include product photos. “Going forward, certified advertisers may feature packaged cannabis products in ad creative. They may also continue responsibly linking to their owned and operated web pages and e-commerce experiences for CBD, THC, and cannabis-related products and services.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Six warning signs you need to find a new job

Inside Retail

Employment provides financial benefits. However, the benefits go beyond the pay packet. It can positively impact self-esteem, confidence, emotions and well-being, providing you work in an environment that enables you to be the best. What are the warning signs that you might be in an environment that isn’t working for you and that it’s time to find the exit?

ATS 130
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Tyson cutting 10 percent of corporate staff and 15 percent of senior leadership

Retail Wire

Tyson Foods is laying off 10 percent of its corporate staff and reducing senior leadership roles by 15 percent. The leadership jobs being cut are primarily at the vice president and senior vice president levels. “This is not an easy day, and we recognize it will be difficult for our team members. While this will require time to process, these decisions are necessary to continue executing our long-term strategy and over time will make Tyson Foods stronger,” Tyson CEO Donnie King said

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The Container Store, Big Lots to accept Bed Bath & Beyond coupons

Retail Dive

The retailers are using their former competitor’s coupons as a temporary marketing strategy of their own.

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Inflation and higher interest rates slow consumer spending

Retail Wire

The U.S. economy grew at a 1.1 percent annual rate in the first quarter as consumers pulled back on spending in the face of inflation and higher interest rates. The gross domestic product grew around 2.2 percent yearly before the novel coronavirus pandemic.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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5 Advantages of a Dedicated Retail Execution Platform: Why CRM is Not Enough

RepslyBlog

In today’s retail landscape, many brands are attempting to use their existing CRM software as a retail execution platform believing that this is the fastest and easiest solution. While at face value, this may seem like a quick fix to get what they need, what they are not aware of are the hurdles and challenges they’re about to face in the process.

ATS 98
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Buy now, pay later firms chafe at UK regulation proposals

Retail Wire

Buy now, pay later firms Klarna and Block say that well-meaning proposals to regulate their businesses will unduly slow the checkout process online. Klarna said that based on its modeling, it would take five minutes to check out under new UK rules compared to 30 seconds. The firms contend that the rules would focus on their operations while some big retailers and others offering BNPL services would be exempt.

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Supporting the Sustainability Journey for the Transportation Industry

Cisco Retail

As climate change and the potential to facilitate a transition to a low-carbon economy are becoming a centerstage conundrum across the globe, there is an important focus on decarbonizing the… Read more on Cisco Blogs

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Oakley ditches flagship’s dystopian aesthetic for ‘warmer ambience’

Retail Wire

Oakley’s dystopian-looking headquarters building in Southern California until recently included a small flagship store with a similar aesthetic. That has changed with a remodel that increased the store size from 1,132 square feet to 2,869. The new flagship has a warmer vibe and sits adjacent to the eyewear maker’s museum. “We felt we needed to evolve the store,” said Brian Takumi, vice president of soul and creative at Oakley.

ATS 100
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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JLL Arranges Sale of 395,000-Square-Foot Retail Center on Long Island

Shopping Center

Riverhead, N.Y. — JLL Capital Markets has arranged the sale of Riverhead Centre, a 395,000-square-foot retail center located on Long Island in Riverhead. ShopRite and The Home Depot anchor the property, which comprises nine buildings and was 99 percent leased… The post JLL Arranges Sale of 395,000-Square-Foot Retail Center on Long Island appeared first on Shopping Center Business.

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Low- and no-alcohol cocktail market targets consumers who drink less

Retail Wire

Heidi Dillon, managing director at Distill Ventures, a drink accelerator, which works with founders and brands to build and scale their beverages, was brought on to lead the drink accelerator’s low- and no-alcohol portfolio. “Around 70‌ percent of people drink alcohol-free drinks occasionally and spirited drinks occasionally,” Ms. Dillon said. “It’s (low- and no-alcohol cocktails) broadening the opportunities for retailers, bartenders and distributors because itR

Consumer 100
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The Backroom: Why is Walmart selling off so many DTC brands?

Retail Dive

The retailer bought, and sold off, several digital natives including Bonobos and Eloquii. The team discusses what this signals about the company's game plan.

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CVS Health CEO says ‘tsunami of people’ to hit Medicare

Retail Wire

CVS Health Karen Lynch said that her company uses technology to stay connected with consumers and support their health. Ms. Lynch said this is a critical need with an aging population that will see the number of Americans 65 or older more than double over the next 40 years. “There’s like a tsunami of people coming into Medicare,” Ms.

Consumer 100
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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How Bed Bath & Beyond lost its suppliers’ trust, and doomed itself

Retail Dive

In the years leading up to bankruptcy, the retailer alienated major vendors by betting on private labels, and, when that didn’t work, stock buybacks.

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Trade Makes the World Better Off

LS Retail

©iStock/thitivong When a firm or an individual buys a good or a service produced more cheaply abroad, living standards in both countries increase. Nations are almost always better off when they buy and sell from one another There are other reasons consumers and firms buy abroad that also make them better off—the product may better fit their needs than similar domestic offerings or it may not be available domestically.

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Gap lays off 1,800 employees amid major restructuring

Retail Dive

The massive downsizing is part of an effort to peel away management layers and slash expenses.

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Gloucester Quays continues to make waves with growing sales

A1 Retail

Peel L&P has announced that Gloucester Quays grew its sales across the last financial year by 6 percent, in another show of strength for the premier South West outlet and dining destination. Covering April 2022 to March 2023, the outlet has benefitted from an 8 percent uptick in retail sales, bolstered by new stores from international lifestyle retailer Timberland, and an upsized Levi’s, now their largest flagship outlet in the UK.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio