Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Customer Experience 306

Customer Experience Clienteling Customer Retention Accounting 306

Inside Retail

APRIL 1, 2024

7-Eleven International has completed the acquisition of the 7-Eleven Australia convenience store business for $1.71 billion. With the transaction, 7-Eleven International has added more than 750 stores to its portfolio. The two companies say they have identified opportunities to transform 7-Eleven Australia’s merchandise and fuel range, broaden product assortment, and launch new high-quality food products. “It is about continuing to grow our store network in Australia and providing un

Customer Experience 246

Customer Experience 246

Retail TouchPoints

APRIL 1, 2024

Rite Aid has filed a restructuring plan with the U.S. Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. If approved, the plan would transfer ownership to the drugstore’s senior bondholders and settle certain opioid overprescribing lawsuits, according to the Wall Street Journal and other media outlets.

Payment Services 281

Payment Services Planning Returns Management 281

Retail Wire

APRIL 1, 2024

This latest incident is one in a string of issues plaguing the airline.

ATS 279

ATS 279

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

Shopping

Retail TouchPoints

APRIL 1, 2024

Shein will host a pop-up store Vancouver, B.C. from April 11-14 that will do more than showcase the fashion app’s latest collections. Shein also is looking to tamp down criticisms of its environmental impact, by highlighting its evoluSHEIN by Design sustainable collection and offering credits for customers who bring in clothing donations. The pop-up will feature an extensive selection of women’s clothing as well as men’s fashion, kids’ clothing, pet accessories, home items and

Drop-Shipping 229

Drop-Shipping Checkout Accessories Fashion 229

Retail Wire

APRIL 1, 2024

Google has agreed to get rid of or make anonymous billions of records of web browsing data collected from its private browsing "Incognito mode." This move comes as part of a proposed class action settlement filed Monday in the Brown v. Google case.

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Retail Focus

APRIL 1, 2024

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce that Ashley Bisland has been appointed as Centre Director. Ashley first joined the Braehead team in December 2022 as Deputy Centre Director, with over 12 years of experience at Savills – specialising in shopping centre management.

Management 147

Management Shopping Planning Marketing 147

Retail TouchPoints

APRIL 1, 2024

DoorDash will now offer on-demand delivery from over 1,700 Lowe’s stores nationwide, marking the platform’s first foray into the home improvement category as it pursues its goal of expanding beyond restaurants to become the “ local commerce company.” While the platform began as a tool to get fast food delivery from local eateries, DoorDash now has more than 150,000 non-restaurants on its marketplace and platform, up from 100,000 a year ago.

Grocer 210

Grocer Supermarket Consumer Shopping 210

Retail Focus

APRIL 1, 2024

Dermatologist-developed skincare brand CeraVe is opening the second iteration of its ‘Back to School’ pop-up this month at Westfield London. Running from 4-7 April, the high school-inspired space will encourage consumers to learn more about the brand’s three-step skincare routine, which spans Cleanse, Target and Moisturise. Guests will be able to fill out one of CeraVe’s score cards as they navigate the educational space to identify their skin type and decide whether they

Consumer 147

Consumer Marketing ATS 147

Retail Wire

APRIL 1, 2024

Some parents have been taking advantage of Target's generous returns policy on its Cat & Jack kids' items to save money.

Returns 162

Returns 162

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Shopping

Inside Retail

APRIL 1, 2024

In the fast-paced world of sales, the journey to success is often filled with both challenges and opportunities. As organisations look to thrive in our ever-changing environment, the role of sales leaders becomes increasingly pivotal. From motivating teams to delivering results, sales leaders are vital in shaping the success and sustainability of their organisations.

Management 130

Management 130

Retail Wire

APRIL 1, 2024

As we celebrate April Fools’ Day, restaurants and food brands across the nation are dishing out deals to mark the occasion.

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184

Inside Retail

APRIL 1, 2024

In a celebration of tradition, culture, and style, Zalora , Asia’s leading fashion destination, recently launched its highly anticipated Zaloraya 2024 campaign. In an exclusive interview, Mia Lim, category manager for modest wear at Zalora Malaysia, unpacked the vision behind this year’s campaign and the seamless and sustainable customer journey Zalora is committed to providing in a diverse and evolving region.

Fashion 130

Fashion Marketing Consumer Promotions 130

Retail Wire

APRIL 1, 2024

The Korea Superconducting Tokamak Advanced Research (KSTAR) has broken its own record, again. This time, the fusion reactor managed to keep things as hot as 100 million degrees Celsius (180 million degrees Fahrenheit) for a whopping 48 seconds.

Management 130

Management 130

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Retail Dive

APRIL 1, 2024

Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.

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115

Retail Wire

APRIL 1, 2024

Kia has issued a recall affecting more than 427,000 Telluride SUVs due to a significant defect that could potentially lead to unintended vehicle movement while parked.

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130

Cisco Retail

APRIL 1, 2024

Blockchain technology has experienced remarkable adoption in recent years, driven by its use across a broad spectrum of institutions, governments, retail investors, and users.

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98

Retail Wire

APRIL 1, 2024

The telecommunications giant AT&T is resetting millions of customer account passcodes due to a huge leak of records online earlier this month.

Accounting 130

Accounting Telecommunications ATS 130

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

ATS

Cisco Retail

APRIL 1, 2024

Excellence in service matters. Whether you are a mom-and-pop operation or a multibillion-dollar business spanning multiple industries, keeping customers happy and satisfied is essential.

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98

Retail Wire

APRIL 1, 2024

Smoothie King is strategically enlarging its footprint with seven additional outlets in the suburban areas of Las Vegas.

Location 130

Location 130

Retail Gazette

APRIL 1, 2024

Shein has seen its profits soar to over $2bn (£1.6bn), more than doubling its previous figures, as the fast fashion giant awaits approval for a stock market listing in either New York or London. The Chinese business reportedly posted sales of around $45bn last year, according to sources close to the company from a report in the Financial Times. Despite only launching in 2008, Shein is now one of the most profitable fashion companies in the world, with figures showing it makes more than fellow Sw

Fast Fashion 87

Fast Fashion Fashion Marketing ATS 87

Retail Wire

APRIL 1, 2024

California fast-food workers can now enjoy a minimum wage increase of over $20 per hour as of April 1, 2024.

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130

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Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

Customer Experience

Retail Dive

APRIL 1, 2024

Consumers want more product videos and they want them now. It’s time to start thinking video-first.

Consumer 114

Consumer 114

Cisco Retail

APRIL 1, 2024

Being an SMB isn’t easy. It’s often tough to respond to the latest cybersecurity threats at scale due to resource constraints and knowledge gaps.

ATS 98

ATS 98

Retail Dive

APRIL 1, 2024

Created with Wieden + Kennedy, the cinematic effort looks to launch the shapewear brand for a national audience with a bold but playful story.

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95

LS Retail

APRIL 1, 2024

©iStock/Morrison1977 What's affecting me, my clients, my colleagues and other global small business owners: Resources for product creators and global traders. GlobalEDGE trade resources. International Trade Administration trade resources. Quote of the week: "I believe in removing barriers in international trade. Part of the reason is that this creates huge markets for all of our products." – Petro Poroshenko U.S.

Marketing 86

Marketing 86

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Retail Dive

APRIL 1, 2024

The retailer is also investing in beauty in other ways, including bringing back a Beauty Glow Up savings event and expanding virtual try-on.

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Cisco Retail

APRIL 1, 2024

Given my role in supporting technical education over the last 10 years, I’m often asked one question: “What should I be learning?

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98

Retail Dive

APRIL 1, 2024

Customers want to shop — and return — how they want. Consider offering label-free and package-free returns.

Returns 105

Returns Shopping 105

Hyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

Customer Experience 63

Customer Experience Marketing Promotions Fashion 63

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Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

Customer Experience