Mon.Apr 01, 2024

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The Future of Retail is Multilingual

Retail TouchPoints

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

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7-Eleven International settles Australian takeover

Inside Retail

7-Eleven International has completed the acquisition of the 7-Eleven Australia convenience store business for $1.71 billion. With the transaction, 7-Eleven International has added more than 750 stores to its portfolio. The two companies say they have identified opportunities to transform 7-Eleven Australia’s merchandise and fuel range, broaden product assortment, and launch new high-quality food products. “It is about continuing to grow our store network in Australia and providing un

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Rite Aid Restructuring Would Cut $2 Billion in Debt, Settle Opioid Claims

Retail TouchPoints

Rite Aid has filed a restructuring plan with the U.S. Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. If approved, the plan would transfer ownership to the drugstore’s senior bondholders and settle certain opioid overprescribing lawsuits, according to the Wall Street Journal and other media outlets.

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Delta Boeing 737 Makes Emergency Landing at Minneapolis Airport

Retail Wire

This latest incident is one in a string of issues plaguing the airline.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Shein’s Latest Pop-Up in Vancouver will Focus on Circularity Efforts

Retail TouchPoints

Shein will host a pop-up store Vancouver, B.C. from April 11-14 that will do more than showcase the fashion app’s latest collections. Shein also is looking to tamp down criticisms of its environmental impact, by highlighting its evoluSHEIN by Design sustainable collection and offering credits for customers who bring in clothing donations. The pop-up will feature an extensive selection of women’s clothing as well as men’s fashion, kids’ clothing, pet accessories, home items and

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Google Settles Incognito Mode Lawsuit

Retail Wire

Google has agreed to get rid of or make anonymous billions of records of web browsing data collected from its private browsing "Incognito mode." This move comes as part of a proposed class action settlement filed Monday in the Brown v. Google case.

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Braehead appoints new Centre Director

Retail Focus

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce that Ashley Bisland has been appointed as Centre Director. Ashley first joined the Braehead team in December 2022 as Deputy Centre Director, with over 12 years of experience at Savills – specialising in shopping centre management.

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DoorDash Continues Push Beyond Food Delivery with Addition of Lowe’s

Retail TouchPoints

DoorDash will now offer on-demand delivery from over 1,700 Lowe’s stores nationwide, marking the platform’s first foray into the home improvement category as it pursues its goal of expanding beyond restaurants to become the “ local commerce company.” While the platform began as a tool to get fast food delivery from local eateries, DoorDash now has more than 150,000 non-restaurants on its marketplace and platform, up from 100,000 a year ago.

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CeraVe is going ‘back to school’ with new pop-up in London

Retail Focus

Dermatologist-developed skincare brand CeraVe is opening the second iteration of its ‘Back to School’ pop-up this month at Westfield London. Running from 4-7 April, the high school-inspired space will encourage consumers to learn more about the brand’s three-step skincare routine, which spans Cleanse, Target and Moisturise. Guests will be able to fill out one of CeraVe’s score cards as they navigate the educational space to identify their skin type and decide whether they

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Parents Cash in on Target’s Generous Returns Policy for Cat & Jack Kids Clothes

Retail Wire

Some parents have been taking advantage of Target's generous returns policy on its Cat & Jack kids' items to save money.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The six practices of the most effective sales leaders

Inside Retail

In the fast-paced world of sales, the journey to success is often filled with both challenges and opportunities. As organisations look to thrive in our ever-changing environment, the role of sales leaders becomes increasingly pivotal. From motivating teams to delivering results, sales leaders are vital in shaping the success and sustainability of their organisations.

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April Fools’ Day Food Deals Announced

Retail Wire

As we celebrate April Fools’ Day, restaurants and food brands across the nation are dishing out deals to mark the occasion.

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How Zalora is tapping into the $311 billion global modest fashion market

Inside Retail

In a celebration of tradition, culture, and style, Zalora , Asia’s leading fashion destination, recently launched its highly anticipated Zaloraya 2024 campaign. In an exclusive interview, Mia Lim, category manager for modest wear at Zalora Malaysia, unpacked the vision behind this year’s campaign and the seamless and sustainable customer journey Zalora is committed to providing in a diverse and evolving region.

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Korea Superconducting Tokamak Advanced Research Sets Record, 7x Hotter Than the Sun

Retail Wire

The Korea Superconducting Tokamak Advanced Research (KSTAR) has broken its own record, again. This time, the fusion reactor managed to keep things as hot as 100 million degrees Celsius (180 million degrees Fahrenheit) for a whopping 48 seconds.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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More than half of shoppers would use generative AI for clothing purchases: Adobe

Retail Dive

Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.

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Kia Recall: Over 427,000 Telluride SUVs Affected

Retail Wire

Kia has issued a recall affecting more than 427,000 Telluride SUVs due to a significant defect that could potentially lead to unintended vehicle movement while parked.

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Cryptocurrency and Blockchain security due diligence: A guide to hedge risk

Cisco Retail

Blockchain technology has experienced remarkable adoption in recent years, driven by its use across a broad spectrum of institutions, governments, retail investors, and users.

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AT&T Resets Account Passcodes After Big Leak of Millions of Customer Records Online

Retail Wire

The telecommunications giant AT&T is resetting millions of customer account passcodes due to a huge leak of records online earlier this month.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Shein profits double amid pending IPO approval

Retail Gazette

Shein has seen its profits soar to over $2bn (£1.6bn), more than doubling its previous figures, as the fast fashion giant awaits approval for a stock market listing in either New York or London. The Chinese business reportedly posted sales of around $45bn last year, according to sources close to the company from a report in the Financial Times. Despite only launching in 2008, Shein is now one of the most profitable fashion companies in the world, with figures showing it makes more than fellow Sw

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Smoothie King Expands With 7 New Locations in Las Vegas Suburbs

Retail Wire

Smoothie King is strategically enlarging its footprint with seven additional outlets in the suburban areas of Las Vegas.

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Pave the Way for New Revenue with Transport Slicing Automation and Assurance

Cisco Retail

Excellence in service matters. Whether you are a mom-and-pop operation or a multibillion-dollar business spanning multiple industries, keeping customers happy and satisfied is essential.

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Minimum Wage Increase in California for Fast-Food Workers Starts Today

Retail Wire

California fast-food workers can now enjoy a minimum wage increase of over $20 per hour as of April 1, 2024.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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The future of e-commerce is video: 5 undeniable consumer stats

Retail Dive

Consumers want more product videos and they want them now. It’s time to start thinking video-first.

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Rev Up to Recert: Network Assurance Learn and earn CE credits for free

Cisco Retail

Given my role in supporting technical education over the last 10 years, I’m often asked one question: “What should I be learning?

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Skims clones Kim Kardashian for first TV push

Retail Dive

Created with Wieden + Kennedy, the cinematic effort looks to launch the shapewear brand for a national audience with a bold but playful story.

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7 Common Cybersecurity Mistakes Made by SMBs

Cisco Retail

Being an SMB isn’t easy. It’s often tough to respond to the latest cybersecurity threats at scale due to resource constraints and knowledge gaps.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Walmart announces second class of beauty accelerator program

Retail Dive

The retailer is also investing in beauty in other ways, including bringing back a Beauty Glow Up savings event and expanding virtual try-on.

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Today in Global Small Business: Resources for Product Creators and Global Traders

LS Retail

©iStock/Morrison1977 What's affecting me, my clients, my colleagues and other global small business owners: Resources for product creators and global traders. GlobalEDGE trade resources. International Trade Administration trade resources. Quote of the week: "I believe in removing barriers in international trade. Part of the reason is that this creates huge markets for all of our products." – Petro Poroshenko U.S.

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Walmart hikes return shipping rates for seller-fulfilled orders

Retail Dive

The retailer didn't disclose the extent of the increase, which it attributed to "changing market conditions.

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Top 5 Customer Service & CX Articles for Week of April 1, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.