Mon.Sep 11, 2023

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How a ‘two-speed landscape’ is evolving in Australian retail

Inside Retail

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. The research comes from the latest edition of Commonwealth Bank’s Consumer Insights Report 2023 which confirms that the cost of living and interest rates are hitting consumers hard; more than a quarter of respondents surveyed said they are “doing it tough” at the moment.

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Thinking Beyond the 30-Second Ad Spot: How Best Buy Leveraged CTV to Reach New Consumers

Retail TouchPoints

At first blush, home improvement fans might not seem like a core audience for electronics retailer Best Buy. But as homes have become more and more digitized, Best Buy decided it was time to let DIYers know how it could help them up their (smart)home improvement game. True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV).

Consumer 286
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TK Maxx to open first store in Perth

Inside Retail

Discount retailer TK Maxx is set to open its first store in Perth’s Ocean Keys Shopping Centre, Clarkson on October 5. The retailer sells big brands at affordable prices across a huge range of products including women’s, men’s and kids’ fashion, shoes, accessories, homewares, beauty and toys. Since its expansion into Australia in 2017, the retailer has opened 78 stores including the new TK Maxx store in WA.

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Alibaba Cloud Unit CEO Steps Down; Freshippo IPO Reportedly Delayed

Retail TouchPoints

Alibaba ’s former Chairman and CEO Daniel Zhang has stepped down from his roles with the company. Zhang, who had been named CEO in May 2015 , recently narrowed his responsibilities to focus on leading the Alibaba Cloud Intelligence Group, which Alibaba plans to spin off under a separate management team to be appointed at a later date. Alibaba gave no official reason for Zhang’s departure, only saying in a statement that “the board of our company expresses its deepest appreciation to Mr.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Kathmandu revamps its loyalty program, now dubbed Out There Rewards

Inside Retail

Kathmandu has redesigned its reward program ‘Summit Club’ – launched in 1994 – to the all-new ‘Out There Rewards’ Kathmandu describes the transformation as “a watershed moment” for the brand, by transitioning from a standard spend-and-save approach to a structure that allows members to progress through four levels as they spend more time outdoors.

Outdoor 264
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Rent the Runway Plans to Sacrifice 2023 Revenue to Meet 2024 Profitability Goal

Retail TouchPoints

Rent the Runway has lowered its revenue expectations for 2023, now saying it plans to at least match 2022 revenues of $296.4 million. This number is approximately 9% to 10% lower than original projections, which forecast 2023 revenue in the range of $320 million to $330 million. While company leadership argued that the adjusted forecast was necessitated by changes that would further its long-standing goal to reach profitability by 2024 , shareholders were largely unimpressed by the news, with st

Planning 277

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Ebay Develops New AI Listing Tool to Streamline Seller and Buyer Experiences

Retail TouchPoints

Sellers on any online marketplace know that the key to success is a well-constructed product detail page (PDP). But putting together a good PDP can be time-consuming, which is why many marketplaces are now rolling out AI-powered tools to help with the process. The latest of these is Ebay ’s new image-based “Magical Listing Tool,” which leverages AI to help sellers list items with ease.

Shipping 271
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Brisbane’s Post Office Square to undergo revamp

Inside Retail

Brisbane’s central food and retail hub Post Office Square is set to undergo a massive redevelopment to enhance visitor experience. The building is positioned in the most densely concentrated trade area for the city’s office workers with 122,000 workers within a four-minute radius. Designed by Arkhefield, the square’s new look will aim to bring a “sense of the outdoors” through biophilic design and earthy finishings to seamlessly blend in with the green space above along with a divers

Outdoor 262
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Creating Experiential Campaigns with Cloud-Optional Technology

Retail TouchPoints

The internet has radically changed how we find, compare and buy products. The most obvious impact? The rise of online shopping. But now, it has its sights on changing the world of in-store shopping. In-person shopping is enjoying a surge in popularity. Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences.

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Pandora regional MD David Allen stands down

Inside Retail

Pandora’s MD for Pacific and Greater Asia – David Allen – has stepped down after 12 years in the business. Of his decision, Allen said on LinkedIn: “I have had an amazing journey and will always be extremely grateful for the opportunities that I have been given and the people that I have had the privilege of being able to work alongside and learn from.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Toys ‘R’ Us Canada Opens 10 New Stores Including 2 Standalone Babies ‘R’ Us Locations

Retail TouchPoints

Toys ‘R’ Us Canada is in the process of opening 10 new locations across the country in time for the 2023 holiday season, including two standalone Babies ‘R’ Us stores in Edmonton, Alberta. Seven of the stores already have opened, with the remainder scheduled to debut in October. Both brands will be hosting opening celebrations Oct. 13-15, with activities including face-painting, balloon artists and interactive toy demos plus visits from popular characters like Bluey, Cocomelon, Peppa Pig, Elmo a

Location 263
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Asics says its new sneaker offers the lowest CO2 emissions of any brand

Inside Retail

Asics, the sports shoe maker, says it has created sneakers with the lightest CO2 emissions on the market – the Gel-Lyte III CM 1.95 – which it says minimises impact on the planet without compromising on quality or design. One of the shoe’s key features is carbon-negative foam in the midsole and sock liner combined with softer cushioning properties for underfoot comfort.

Marketing 245
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Kohl’s to Add 45 Smaller Sephora Shop-in-Shops this Fall

Retail TouchPoints

Kohl’s will add 45 new 750-square-foot Sephora shop-in-shops in stores across 29 states in the next few months, bringing the total to 910 Kohl’s stores by the end of 2023. In March 2023 Kohl’s announced the locations for the next 250 Sephora 2,500-square-foot shop-in-shops, part of its plan to operate Sephora stores in all 1,170 Kohl’s locations by 2025.

Shopping 263
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Beyond the polo field: USPA’s bold move in world’s most populous nation

Inside Retail

US Polo Assn’s iconic logo, depicting two polo players in action, has long been associated with sporty elegance and a rich heritage tied to one of the world’s oldest sports. But beyond the glamour of polo fields and a globally recognised brand lies a story of strategic expansion and a vision to dominate the fastest-growing retail market on the planet – India.

Fashion 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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EBay’s new AI tool generates product listings from photos

Retail Dive

The ‘magical listing’ tool allows sellers to take or upload a photo in the eBay app and watch AI fill in product details.

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How is generative AI changing the beauty industry?

Inside Retail

I don’t know about you, but every article I read of late mentions the same buzzy acronym: AI. Whenever I see these two letters side by side, my ears prick up and my curiosity has me trawling through article after article, listening intently to podcasts, watching YouTube interviews and reading through the commentary like I’m watching the Wimbledon Grand Slam.

Consumer 130
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Wilko: HMV rescue deal collapses, all 400 shops set to close

Retail Gazette

The proposed rescue deal by HMV owner Doug Putman that would see the majority of Wilko stores saved is understood to have collapsed. All 400 Wilko branches will now close by early October, which will mean that 12,500 jobs are likely to be lost, according to GMB. The union said it was told of the developments by Wilko administrator PwC on Monday morning.

Shopping 123
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White Paper: Making the case for store- and aisle-friendly fulfilment

Inside Retail

Retail warehousing automation and intralogistics leader, Swisslog, has released a new white paper on how case picking and palletising is changing, and what it means for retail distribution. The white paper, Making the Case for Store- and Aisle-friendly Fulfilment , talks about the challenges retailers face – including labour shortages, rising business costs, and the need for scale – and how retailers are turning to technology, automation, and robotic solutions that help them improve throughput,

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Macy’s quietly began selling Brooks Brothers sub-brand in August

Retail Dive

"B by Brooks Brothers" is priced lower and features wool-polyester blends, but that’s not necessarily a bad thing for the centuries-old menswear brand.

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All treats, no tricks: US retailers prepare for biggest ‘spooky season’ yet

Inside Retail

Spooky season is just around the corner and retailers are already readying themselves for the haunting holiday. Like the launch of seasonal items like pumpkin-spice lattes , retailers and consumers alike are celebrating festive holidays like Christmas and Halloween earlier every year. Even though the leaves have just started changing colours, US retailers like home decor-slash-arts-and-crafts chain Michael’s and home improvement chain The Home Depot started selling Halloween-related merchandis

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RH predicts market challenges will persist as sales fall 19%

Retail Dive

Net income tumbled 37% in Q2 as the retailer faces industrywide challenges, including the highest mortgage rates in 20 years.

Marketing 122
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Standout stores: New flagships, pop-ups and openings that caught our eye 

Inside Retail

Adidas Sydney Image supplied. Adidas has recently launched its highly anticipated flagship in the heart of Sydney. This innovative store design is set to captivate customers with its seamless fusion of art, culture and the spirit of Sydney. Drawing inspiration from the city’s iconic surroundings, the store showcases a blend of creativity and functionality.

Location 130
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Joann eyes $60M in product cost savings as suppliers offer concessions

Retail Dive

The craft retailer thinks it can cut $200 million in business costs, the bulk of which comes from its supply chain as inflation eases.

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Retailers to pay police to deter shoplifters as crime soars

Retail Gazette

Ten of Britain’s largest retailers are set to fund a new police operation that aims to deter shoplifters. Under Project Pegasus, police will run CCTV pictures of shoplifting incidents provided by the retailers via the Police National Database. According to The Times, the scheme will use facial recognition technology, giving police a “national picture of where shoplifting gangs are operating and the shops they are targeting” Project Pegasus is expected to be paid £600,000 from t

Shopping 113
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Could Peloton’s brand refresh mark the start of its comeback?

Retail Dive

Director of Marketing Oli Snoddy details how the embattled exercise brand is leveraging real users to broaden its reach and grow its app.

Marketing 115
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Kroger To Divest Over 400 Stores in Bid to Close $25 Billion Albertsons Deal

Retail Wire

Kroger has announced plans to divest over 400 grocery stores to C&S Wholesale Grocers, a move aimed at gaining regulatory approval for its nearly $25 billion takeover of Albertsons. The deal will bring Kroger approximately $1.9 billion in cash, with the possibility of C&S purchasing an additional 237 stores in specific regions to meet regulatory.

Grocer 113
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro

Hyken

Top Takeaways: Net Promoter Score (NPS) evaluates customer sentiment and allows companies to compare their data with competitors. It helps identify areas where organizations may be falling short and prompts them to revise their current strategies for improvement. To improve customer experience, companies need to break down the customer journey into smaller episodes or touchpoints.

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Italy’s Food Producers Soften Stance Towards Government’s Anti-Inflation Plan

Retail Wire

Italy’s government has made progress in its efforts to combat rising prices, securing cooperation from some key producers’ associations in its campaign against inflation. Industry Minister Adolfo Urso expressed satisfaction after discussions with associations representing major companies like Barilla, Granarolo, and Ferrero. While the associations will ask their member companies to individually consider joining the.

Planning 113
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Kroger, Albertsons Agree to Sell 413 Stores in Connection with $24.6 Billion Merger

Shopping Center

Cincinnati and Boise, Idaho — Kroger Co. (NYSE: KR) and Albertsons Cos. Inc. (NYSE: ACI) have agreed to sell 413 stores across 17 states and Washington D.C. as part of the… The post Kroger, Albertsons Agree to Sell 413 Stores in Connection with $24.6 Billion Merger appeared first on Shopping Center Business.

Shopping 111
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bp Strengthens Retail Leadership Team with Appointment of Joanne Hall as UK Retail Operations Director

365 Retail

bp has announced the appointment of Joanne Hall as its new UK retail operations director, reporting to Sonya Adams, VP mobility and convenience retail UK. In this pivotal role, Joanne will focus on delivering best-in-class operations across bp’s 300 company owned retail sites, while enhancing the convenience experience and driving growth initiatives.

Finance 111
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.