Wed.Mar 15, 2023

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Grove Collaborative Launches Health and Wellness Hub

Retail TouchPoints

Grove Collaborative has introduced Grove Wellness, a product hub featuring a personalization engine designed to sharpen recommendations around consumers’ evolving health and wellness needs. Grove sells more than 200 products across 40 brands in this category, including multivitamins, women’s health, digestion, immunity, sleep and beauty. Grove plans to introduce more third-party brands throughout 2023, prioritizing products that offer ingredient transparency, National Science Foundation (NSF) ce

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Latitude Group says customer information stolen in cyber attack

Inside Retail

Australian digital payments and lending firm Latitude Group Holdings Ltd said on Thursday that a hacker had stolen personal information held by two service providers through employee login credentials. About 103,000 identification documents, more than 97 per cent of which are copies of drivers’ licences, were stolen from the first service provider, while about 225,000 customer records were stolen from the second service provider.

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Five Below Appoints New COO to Help it Pursue Triple Double Growth Plan

Retail TouchPoints

Five Below has promoted CFO and Treasurer Kenneth Bull to the role of Chief Operating Officer, where he will focus on achieving the company’s Triple Double growth goals by optimizing its talent, systems and processes. Bull also will retain the CFO title while the retailer conducts a search for a replacement. The company’s Triple Double growth plan was announced in March 2022 , when it set the goal of tripling its store count to more than 3,500 locations by the end of fiscal 2030 while at least d

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Flinders + Co to open first retail store – in South Melbourne

Inside Retail

Family-owned meat brand, Flinders + Co, will open its first retail concept store this month in Stall 13 at South Melbourne Market. The brand’s founder David Madden will be in charge of running the new retail store, which will provide a line of kid-friendly meat products that are gluten, salt, and preservative-free and contain more than 30 per cent veggies.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Efficiency and Engagement: The Great Balancing Act of Workforce Tech

Retail TouchPoints

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that have not. Nearly three-quarters ( 74% ) of retailers with mature EX strategies achieve double-digit revenue growth year over year , compared to only 49% of retailers with low-maturity EX strategies, according to Forrester research commissioned by WorkJam.

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Dollar Tree pulls eggs from shelves until prices get under control

Retail Wire

Dollar Tree is no longer selling eggs in its stores as prices have jumped up to 60 percent since the fall. The dollar store chain has added refrigerated and frozen food cases as more shoppers turn to it for everyday staples. The price of eggs, however, has made them unaffordable for many Dollar Tree customers.

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“A great deal of support”: NZ retail community steps up after cyclone

Inside Retail

A number of New Zealand businesses and retailers have launched drives and initiatives in order to support other businesses and communities affected by Cyclone Gabrielle. The devastation wrought by the significant weather event is set to cost the local economy billions of dollars , while a Retail New Zealand survey forecasted on 24 February that sales for businesses in affected areas were down by 20-30 per cent, with costs for those hardest hit up to $150,000.

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Primark Doubles Down on Sustainability with Durability Standards, Studies and Repair Workshops

Retail TouchPoints

Primark is launching new durability and repair initiatives as part of the retailer’s commitment to giving clothes a longer life, part of its Primark Cares sustainability strategy. The initiatives include working with Wrap through its Textile 2030 agreement to establish an industrywide durability standard; commissioning independent research examining the relationship between price and consumer behavior on durability; and scaling up Primark’s free clothing repair workshops following a 12-month pil

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TerryWhite Chemmart talks cost of living, and what’s next

Inside Retail

Inside Retail : What were some of the highlights of 2022 for TerryWhite Chemmart? Nick Munroe, executive general manager: Last year, the TerryWhite Chemmart (TWC) network focused on improving the health outcomes of all patients and our ambition to support a better future for Australian pharmacy. This was achieved through greater access and extended health services, which now include hearing clinics, palliative care support, medications by injection, asthma screening support, diabetes health che

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Surprise! Party City Launches DoorDash Delivery Partnership

Retail TouchPoints

Party City has teamed up with DoorDash to offer on-demand delivery of party supplies from the retailer’s 700+ stores. Products including costumes, balloons and special occasion décor are now available on the DoorDash marketplace and app, and delivery from all participating Party City stores will be available on the DashPass membership program. “At Party City, our goal is to be there for all the ways you celebrate,” said Susan Sanderson, SVP of Brand Marketing at Party City in a statement.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How to boost your competitive edge with an omnichannel retail strategy

Inside Retail

Executing an omnichannel strategy is vital for gaining that competitive edge. Today, with the drastic changes in shopping behaviour, having an omnichannel plan is critical for bottom-line success. While in-store shopping was once the only way to make a purchase, consumers have become accustomed to shopping online, from their laptops, and from their phones.

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Customs stops imports enforcing the Uyghur Forced Labor Prevention Act

Retail Wire

U.S. Customs and Border Protection agents have stopped 631 shipments with items valued at $29.55 million since the Uyghur Forced Labor Prevention Act was enacted in June last year. Over one-third (261) of shipments were denied entry following inspections and 135 were cleared for entry. The remaining 234 are still pending.

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“A great deal of support”: NZ retail community steps up after cyclone

Inside Retail

A number of New Zealand businesses and retailers have launched drives and initiatives in order to support other businesses and communities affected by Cyclone Gabrielle. The devastation wrought by the significant weather event is set to cost the local economy billions of dollars , while a Retail New Zealand survey forecasted on 24 February that sales for businesses in affected areas were down by 20-30 per cent, with costs for those hardest hit up to $150,000.

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TikTok considers splitting from ByteDance to ward off U.S. action

Retail Wire

Tiktok’s leadership is considering the possibility of pursuing a sale or initial public offering if it cannot address U.S. national security concerns about its parent company ByteDance’s relationship with the Chinese government. A sale or IPO is considered an action of last resort if the American government takes action against the video-sharing app.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Three senior retail leaders weigh in on the state of supply chains in 2023

Inside Retail

Since the onset of the pandemic, retail supply chains have been under constant pressure. The strict lockdowns in China started a domino effect that quickly engulfed global supply chains, leading to disruptions and inefficiencies across the board. Looking back, the pandemic highlighted the importance of having robust and flexible supply chains, and retailers have been forced to rethink their supply chain strategies and invest in new technologies to be dynamic, nimble and agile to evolving market

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Walmart finds technology empowering

Retail Wire

Donna Morris, chief people officer at Walmart, writes that automation and artificial intelligence advances have raised concerns about technology displacing human workers. Her answer is straightforward. “I know for a fact that a human connection element will always be in demand for our business. Our people have and always will make the difference–just like innovation has and always will play a major role in any successful business.

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TikTok drives queues at Melbourne’s first DIY Acai bar

Inside Retail

New foodie hotspot Blitz Bar, the first DIY acai bar in Melbourne, has opened its doors to welcome its customers. The space, featuring 60 seats and a courtyard in the centre of Malvern, provides customers with a customisable smoothie bar, as well as a menu full of raw health foods, delectable coffee, and wholesome refreshments. Customers can create their bowls with more than 20 toppings including cut fruits, mulberries, cacao nibs, goji berries, chia seeds, slivered almonds, and buckinis.

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The Top 4 Challenges of Managing Large Projects

Retail Focus

Managing a project is like solving a complex puzzle; you need to keep an eye on each moving piece and ensure everything works as it should. Project managers should also manage various resources and ensure the product is of the required quality, within budget, and delivered before the deadline. When doing all this, project managers encounter several challenges , which are amplified in larger projects with much more to think about and handle.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Reebok to develop exclusive products in expanded partnership with Macy’s

Retail Dive

With a new owner steering the brand, Reebok has been forging partnerships with a number of retailers seeking to grow their product assortments.

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4 Tips for Buying a Home When You Run Your Own Retail Business

Retail Focus

Operating a retail business comes with its complications, and you might be so rushed off your feet that the idea of applying for a mortgage to buy your own home seems like it’s impossible at the moment. If you do decide to take this step, then there are a few unique things to consider as a business owner. Let’s go through the main aspects worth knowing about so you can move forward with confidence.

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Glossier revamps executive team with new chief commercial officer

Retail Dive

The beauty brand also promoted two executives to chief creative director and chief marketer roles.

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Critizr changes name to Goodays

365 Retail

Critizr, the specialist in customer satisfaction and experience management for commerce, has announced that it is changing its name to Goodays. The new identity reflects its mission to bring the employees of a company together around a common objective: to satisfy customers. It also affirms international expansion ambitions, to grow market share across the company’s five bases in Spain, France, Japan, the Netherlands and the United Kingdom.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Home Depot names new head of merchandising

Retail Dive

Billy Bastek, who has been with the retailer for 33 years, replaces Jeff Kinnaird, who has left the company.

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Michael Jordan’s ‘Last Dance’ Air Jordans expected to fetch $4 million at auction

Retail Wire

Michael Jordan, at the end of Game Two of the 1998 NBA Finals, took off the sneakers he was wearing, signed them and gave them to a ballboy to be stored. The sneakers are now being auctioned at Sotheby’s, where they are expected to fetch as much as $4 million in the bidding. That price would make the shoes the most expensive sold on the open market.

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BJ’s to roll out inventory robots chainwide

Retail Dive

The club retailer is following grocers including Schnuck Markets, Hy-Vee and The Save Mart Companies in deploying Simbe Robotics’s automated vehicles, which use computer vision-driven cameras to scan shelves.

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Tyson to close two chicken plants putting nearly 1,700 out of work

Retail Wire

Tyson Foods will close two chicken plants in May are part of a plan to improve its business results. “While the decision was not easy, it reflects our broader strategy to strengthen our poultry business by optimizing operations and utilizing full available capacity at each plant,” Tyson said in a statement.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Patrick Ta names beauty vet as CEO

Retail Dive

Kimberly Villatoro comes to the makeup brand with experience from Smashbox, Glamglow and Mattel.

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Eggs prices fell in February

Retail Wire

The price of eggs fell 6.7 percent in February even as grocery prices rose 0.3 percent, according to the Bureau of Labor Statistics. Egg prices have skyrocketed over the past year due to the avian flu. Egg prices remain high, however, up 55.4 percent last month compared to February 2022.

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11 Best Retail Management Books Every Merchant Should Read

Shopify

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Meta to cut another 10K workers from its payroll

Retail Wire

Meta plans to lay off about 10,000 employees, roughly 13 percent of its workforce, in a second round of job cuts at the company. The parent company of Facebook and Instagram laid off 11,000 employees in November.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.