Retail Focus

NOVEMBER 7, 2023

Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The landscape of luxury retail has undergone a profound evolution in recent years, ushering in a new era where the boundaries between the physical and digital realms are blurred. The catalyst behind this transformation is the emergence of hyperphysical stores, a groundbreaking approach that is redefining the very essence of the retail experience.

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Inside Retail

NOVEMBER 7, 2023

Fast-food restaurant chain McDonald’s has collaborated with casual footwear label Crocs in Australia to release the first-ever McDonald’s x Crocs collection. Available across the country from Wednesday (November 7), the collection includes the Grimace x Crocs Cozzy Sandal, Birdie x Crocs Classic Clog, Hamburglar x Crocs Classic Clog, and McDonald’s x Crocs Classic Clog.

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Retail TouchPoints

NOVEMBER 7, 2023

A retail store can be an overwhelming experience for those on the autism spectrum, so beginning Nov. 10 Walmart will create a sensory-friendly environment for two hours per day, from 8 a.m. to 10 a.m., in all its U.S. and Puerto Rico stores. The program, which includes tuning display TVs to a static image, turning off the radio and lowering the lights where possible, debuted during the back-to-school season but will now continue indefinitely.

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Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. Serving communities as far north as Saibai Island and Boigu Island – located a few kilometres from Papua New Guinea – CEQ is tasked with providing food security and essential services for these communities.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Retail TouchPoints

NOVEMBER 7, 2023

WHP Global plans to expand the Express brand to multiple countries in Asia and Latin America through a series of licensing agreements. This marks the first major announcement since the brand management firm announced its strategic partnership with Express, Inc. late last year. WHP has signed long-term licensing agreements with PT MAP to introduce Express to Indonesia and with Kemsa for Paraguay.

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Inside Retail

NOVEMBER 7, 2023

The intersection of technology and sustainability is redefining the fashion landscape in Asia, and one of the leaders of this movement is Smthgood, a marketplace with a mission. Smthgood isn’t just another online shopping destination; it’s actually harnessing the power of gamification, engagement and loyalty to incentivise consumers to make more thoughtful purchases.

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Inside Retail

NOVEMBER 7, 2023

Fashion retailer H&M has launched its refurbished flagship store at Pitt Street in Sydney, coinciding with the appointment of Anna Baldwin as the new country sales manager for Australia and New Zealand. “We are very excited about our newly renovated H&M Pitt Street store. We’re set to enhance the customer journey, infusing the latest trends, and showcasing our fashion offering in an engaging and impactful way,” said Baldwin, who previously served as country sales manage

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Retail TouchPoints

NOVEMBER 7, 2023

For more than a decade, Neiman Marcus has used its Bejeweled book to feature some of the most jaw-dropping (and piggy bank-breaking) luxury jewelry pieces. As part of its 2023 holiday strategy, the retailer has embedded the Bejeweled book into its annual Christmas Book and created a larger-than-life event for its most valuable customers. The inaugural Bejeweled Ball was held at the Hôtel Swexan in Dallas as Neiman Marcus sought to bring the Bejeweled book experience to life.

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Inside Retail

NOVEMBER 7, 2023

LVMH subsidiary Thélios has agreed to acquire luxury eyewear company Barton Perreira which has a loyal customer base, the majority of which is in the US. The acquisition is expected to lead to Barton Perreira’s footprint being broadened in Europe and Asia. Barton Perreira founders Bill Barton and Patty Perreira will continue in their roles as CEO and designer, respectively, and continue to lead the company after the acquisition. “We are excited to welcome Barton Perreira into our Mai

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Retail TouchPoints

NOVEMBER 7, 2023

To make product customization easier and more contextual for online shoppers, Herman Miller and Design Within Reach (DWR) have both launched 3D product visualization on their U.S. retail websites. The 3D product visualization and customization features are powered by 3D Cloud by Marxent and are available on top-performing seating products, with plans to add more items in the future.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

NOVEMBER 7, 2023

Meta has announced a significant policy change regarding the use of generative artificial intelligence (AI) in political advertising.

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Retail TouchPoints

NOVEMBER 7, 2023

Utilizing input from retailers including Walmart, Marks & Spencer, Target, Gap and C&A , sustainability organization Better Cotton has introduced a new traceability tool that will provide visibility into cotton’s journey through the supply chain. The Better Cotton Platform will give member retailers and brands greater confidence that they are sourcing product from a specific country, helping them incorporate insights into their own supply chains for due diligence activities.

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Retail Wire

NOVEMBER 7, 2023

WeWork, a trailblazer in the flexible co-working space that was once valued at $47 billion, has filed for bankruptcy

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Retail TouchPoints

NOVEMBER 7, 2023

It’s no secret that holiday shoppers this year are looking for deals , and Google wants to help. A new dedicated Deals page in Search will bring together millions of on-sale items, and new features in Chrome are designed to help shoppers ensure they’re getting the best price on whatever product they have their eye on. Making it Easier to ‘Shop Deals’ New Deals Experience on Google Search (Image courtesy Google) Users can now access the Google deals destination in Search by searching the term: “s

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

NOVEMBER 7, 2023

Kraft Heinz has announced a new pickle ketchup that will be released across the nation.

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Retail TouchPoints

NOVEMBER 7, 2023

Bath & Body Works is taking its Men’s Shop on the road and bringing along some of the country’s top athletes as it aims to reach new fans for its growing line of men’s personal care and grooming products. Photo courtesy Bath & Body Works The traveling pop-up experience will be stationed alongside key sporting events in nine markets, with 14 tent pole stops planned as well as a number of surprise mid-week stops along the route.

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Retail Wire

NOVEMBER 7, 2023

The FDA is recalling three brands of apple cinnamon fruit puree pouches due to concerns about lead contamination.

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Retail Focus

NOVEMBER 7, 2023

Savile Row, the world-renowned bespoke tailoring district in the heart of Mayfair, is debuting its new Christmas lights on Thursday , 16th November. The Christmas lights have taken inspiration from iconic tools found in every tailor’s workshop: a pair of shears. The giant illuminated golden shears are seen cutting through a glittering pealight swathe of ‘fabric’, with the message of ‘Savile Row Christmas’ twinkling against the winter sky.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

NOVEMBER 7, 2023

GM has announced a temporary production half for its autonomous vehicle subsidiary Cruise's driverless van, the Origin.

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Retail Focus

NOVEMBER 7, 2023

This November, Pandora is excited to welcome consumers to an immersive new pop up experience in central London. Situated on the South Bank, near Tower Bridge, Pandora has worked with creative agency, Backlash , on a unique activation which has been inspired by Pandora’s holiday campaign, Loves Unboxed. The ‘Art of Loves’ pop-up, which will be open to the public from Thursday 9th – Sunday 19th November, has been designed to look like a huge Pandora jewellery box, welcoming everyone who walks thro

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Inside Retail

NOVEMBER 7, 2023

As Taking Shape’s SEO and digital performance manager, Kiran Flynn is the plus-size fashion brand’s go-to person for digital and content marketing. Relatively new to retail – she joined Taking Shape from a performance marketing agency in 2021, and prior to that, she worked in the travel industry – Flynn is eager to continue expanding her knowledge and responsibilities in this sector.

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Retail Wire

NOVEMBER 7, 2023

OpenAI announced exciting new developments at its first-ever developer conference, DevDay.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

NOVEMBER 7, 2023

Ebay forecast fourth-quarter revenue and profit below Wall Street estimates and joined other e-commerce platforms in sounding the alarm on weaker-than-expected consumer spending. San Jose, California-based Ebay’s shares were down about 6.8 per cent in trading after the bell. High interest rates and stubborn inflation across major economies in Europe as well as in the US have further eaten into consumers’ discretionary budgets.

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Retail Gazette

NOVEMBER 7, 2023

Poundland has brought its family fashion offer to 560 stores across the UK and Ireland, including 56 former Wilko sites. The expansion, “powered by” parent company Pepco Group, means Poundland and Irish Dealz shops will stock new ranges from lifestyle and athleisure brands such as Cardio Bunny and Bekkin. The retailer said that moving to a range powered by Pepco has enabled it to reduce average selling prices by 10% as it takes advantage of the scale of Pepco Group’s buying power for

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Inside Retail

NOVEMBER 7, 2023

In recent months, the world has been met with news that the Johnson & Johnson and Kellogg’s brands would be no more. Well, kind of anyway. I’ll clear that up later. Headlines blared that these iconic US-based brands would be replaced by the newly formed Kenvue and Kellanova, respectively. The announcements lit up the social media sphere as another example of corporatisation gone too far: “How dare they even think about dropping the typeface.

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Retail Wire

NOVEMBER 7, 2023

The electric vehicle market might need to be recharged sooner than later.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

NOVEMBER 7, 2023

The prevalence of junk ads on the platform eventually led Amazon to implement a “cost of defect” into its ad auction, the FTC’s antitrust complaint alleges.

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Retail Gazette

NOVEMBER 7, 2023

JD Sports is facing questions over the multi-million pound non-compete agreement signed with former chief executive Peter Cowgill. There is speculation over Cowgill’s exit package with the retailer after he became a significant shareholder in a sports equipment manufacturer. The Telegraph reports that under the non-compete agreement signed in September last year, JD Sports agreed to pay Mr Cowgill £3.5m to prevent him from working for or advising any competitors for the next two years.

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365 Retail

NOVEMBER 7, 2023

Poundland has reached a pivotal milestone in its expansion efforts by successfully implementing new clothing ranges in collaboration with its parent company, the Pepco Group. This strategic enhancement has led to a significant broadening of family fashion choices, now available in 560 stores across the UK and Ireland. This expansion encompasses the transformation of 56 former Wilko outlets, which have been re-introduced to the market under the Poundland banner.

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Retail Gazette

NOVEMBER 7, 2023

John Lewis has released a 10 second teaser of their 2023 Christmas ad, which holds the strapline ‘traditions grow’ The short clip shows a young boy sifting through a vintage market who finds a box labelled ‘grow your own perfect Christmas tree’, hinting that this may be the focus of the ad. The department store is set to unveil its full advert this Thursday (9 November).

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience