Thu.Nov 10, 2022

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The Future of Ecommerce Demands a Better Understanding of Online Consumer Journeys

Retail TouchPoints

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3 trillion today to $5.4 trillion in 2026.”. Yet despite that rosy forecast, some brand marketers are asking themselves if the immense growth over the last couple of years was only due to a once

Consumer 306
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The strategy behind Chemist Warehouse’s online marketplace launch

Inside Retail

Chemist Warehouse announced the launch of an online marketplace last week in an effort to expand its online presence in the pharmacy, health and beauty categories. The platform, which was launched in partnership with Marketplacer, will be a closed marketplace, allowing Chemist Warehouse to pick and choose the suppliers and products it works with, ensuring every item meets its criteria.

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Checkmate Helps Retailers Offer Promotions Without Clogging Inboxes

Retail TouchPoints

Personalized shopping tool Checkmate is designed to help shoppers discover brands, apply discounts and manage their orders post-purchase. The solution aims to automatically help consumers keep track of their orders and generate discounts without increasing spam emails, track all orders and manage all your gift cards in one central location. The tool gathers the best deals from a shopper’s personal email and the web and automatically applies them at checkout.

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New board member and DJs update: Here are the key takeaways from Myer’s AGM

Inside Retail

Former Myer managing director Terry McCartney has joined the department store’s board as a non-executive director. McCartney, who had the backing of Solomon Lew’s Premier Investments Fund, received 61 per cent support at Myer’s annual general meeting (AGM) on Thursday. This was achieved in spite of the board choosing not to recommend McCartney’s election – with two proxy advisory firms, ISS and CGI Glass Lewis, advising against the appointment , due to actual or potential conflicts of interest.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers

Retail TouchPoints

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. The Sephora Beauty Insider program, which now has more than 25 million members, has gone above and beyond this basic role, helping the retailer: Engage more deeply with Sephora shoppers , for example by saving recommendations they receive from live online beauty help sessions to their Beauty Insider account data; Support a Beauty Insider community online that a

Consumer 269
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Why you (probably) aren’t customer-centric

Inside Retail

If you have ‘customer-centric’ on your buzzword bingo card at any retail conference, you’re a sure winner. It’s the catch phrase. We’re all customer-centric, right? Right??? I would argue that most of us are a long way from being customer-centric. We have painted this grotesque caricature of our customers based on non-representative anecdotes and flimsy data without context, while abandoning basic empathy.

ATS 244

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Dolce&Gabbana launches Holiday Market pop-up at Covent Garden

Retail Focus

Dolce&Gabbana has launched an exclusive London pop-up in the heart of the Covent Garden Piazza, as part of the estate’s wide-ranging festive shopping and dining experiences. The special Holiday Market from the luxury Italian fashion house brings colour and typical symbols of Sicilian folklore to the Piazza, with the super-Instagrammable retail pop-up now open until 15th January 2023.

Marketing 241
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YouTube Kicks off 9-Day Holiday Shopping Blitz

Retail TouchPoints

YouTube is getting into the holiday spirit with a nine -day, multi-format shopping event , From YouTube to You, that will feature interactive live shopping events, shoppable Shorts and video gift guides. More than 30 creators and brands including Ulta Beauty , TULA Skincare and POPFLEX will offer up recommendations, deals and exclusive products throughout the event, which will take place from Nov. 10 to 19, 2022.

Shopping 264
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10 Zelle Scams to Watch Out For

Small Biz Trends

In the age of online banking and money transfer apps like Zelle, it’s important to be aware of potential scams. This article will outline 10 common scams to watch out for when using Zelle to send money. By being vigilant and knowing the warning signs, you can protect yourself and your finances. Let’s get started! Can You Get Scammed Using Zelle to Transfer Money?

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eBay Ads Holiday Report Reveals Keys to Advertising Success During an Elongated Season

Retail TouchPoints

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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12 digital natives that have learned to love old-fashioned retail

Retail Dive

These e-retailers promised to disrupt conventional retail practices. Now, in a quest for growth, profits and maybe survival, they’re embracing them.

Fashion 133
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Swarovski Holiday Campaign Aligns with Retailer’s Revamped Store Concept

Retail TouchPoints

Swarovski is expanding on its “Ignite Your dreams” branding platform with a holiday campaign featuring supermodel Bella Hadid. Centering the Swarovski packaging, the campaign builds on the brand’s new store concept, which launched under creative director Giovanna Engelbert in 2021. During a commercial shot for the campaign, Hadid explores a world filled with supersized, pastel-hued versions of the brand’s boxes and packaging details with messaging encouraging viewers to “Open the Wonder.

Jewelry 262
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Five tips to reduce excessive drinking at office Christmas parties

Inside Retail

With mental health issues and alcohol consumption on the rise since Covid-19, it’s an opportune time to reassess the role of alcohol at office Christmas parties this year by encouraging more responsible drinking practices. In Australia, office Christmas parties are notoriously fuelled by excessive alcohol consumption and with employers liable for any inappropriate or unlawful behaviour that occurs it is important for them to educate staff as to what their expectations are around alcohol and drin

ATS 130
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Maurices Targets Tweens with First Three Standalone Evsie Stores

Retail TouchPoints

Women’s apparel retailer Maurices will increase the visibility of its tween brand Evsie with three freestanding locations opening on Nov. 10, in West Jordan, Utah; Fargo, N.D.; and Boise, Idaho. The retailer also will also expand the Evsie presence to nearly 800 Maurices locations, including 240 shop-in-shop models and six pass-through locations. Maurices, which is owned by private equity firm OpCapita LLP , currently has a footprint of nearly 900 stores across the U.S. and Canada.

Apparel 246
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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What are digital layoffs and what do they mean for employees and companies?

Inside Retail

Elon Musk is progressing plans to slim down Twitter since he bought the 396 million-member platform for US$44 billion (£38 billion) on October 27. Musk’s deal has taken Twitter private , dissolved the platform’s board and enhanced his unilateral power as CEO. But mass redundancy announcements made since he took control have been scrutinised globally.

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ThredUP, Dora Maar Lure Holiday Shoppers to Resale with Exclusive Upcycled Collections

Retail TouchPoints

By all accounts, resale looks set to have a banner holiday season this year, as inflation weighs down consumer spending at the same time that younger consumers in particular increase their focus on cutting waste and shopping sustainably. Findings from new research by ThredUP echo those of other recent studies, all of which indicate that the majority of consumers ( 71% in ThredUP’s study) are looking for ways to be less wasteful this holiday season.

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Singles Day set to end with subdued sales and no fanfare

Inside Retail

As Alibaba Group wraps up the world’s biggest online shopping festival on Friday, the operative word seems to be flat – potentially flat sales and flat in tone with the Chinese e-commerce giant not even holding its usual gala show. The Singles Day shopping festival, which despite its name has evolved into a multi-week event, is a key barometer of Chinese retail demand.

Consumer 130
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Gap Falls into Amazon with Brand ‘Store’ and New Baby Gear Line

Retail TouchPoints

Gap , one of America’s most storied mall-based brands, is opening up shop on what has essentially become the country’s biggest mall — Amazon. Under the new partnership with Amazon Fashion in the U.S. and Canada, Gap has opened a dedicated brand “store” offering its apparel essentials — including denim, tees, socks, underwear and sleepwear — for adults, kids and babies.

Apparel 246
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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How meditation and brain dumps help Pilgrim boss Anurag Kedia work smarter

Inside Retail

Anurag Kedia (L) is the co-founder of Pilgrim, a direct-to-consumer online beauty brand that has taken the Indian market by storm. With over 15 years of experience in the wellness space, Kedia is a veteran entrepreneur with plenty of tricks up his sleeve for getting things done. Here, he explains why he never skips his daily 45-minute meditation practice, and the “work hack” that is helping him optimise his schedule.

Consumer 130
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IKEA offers bigger discounts and funds to support cash-strapped employees

Retail Wire

IKEA is offering employees around the world a chance to make their dollars go further in the face of rising prices by awarding them bigger discounts. The furniture giant is also launching a $10 million social fund to help employees who are struggling to make ends meet.

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Do QR Codes Expire?

Small Biz Trends

The QR in QR code stands for quick response, and the first QR code was invented back in 1994. QR codes are readable barcodes that can store different kinds of information. Email addresses, phone numbers, and website URLs are just a few examples. QR codes are often used to track supply-chain products and most smartphones contain built-in QR readers. Scan the QR code and you can do a lot of different things.

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Retailers to emphasize delivery dates and not speed of delivery

Retail Wire

Retailers this holiday season are expected to focus more on delivering packages on the days they are promised rather than raising expectations on how quickly packages will arrive at customers’ doors.

ATS 130
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Target pivots to larger stores with new 150K-square-foot format

Retail Dive

The new concept is 20,000 square feet larger than the company average, with more space for pickup services, fulfillment and an expanded merchandise assortment.

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Christmas sales drove online spending higher last month

Retail Wire

Early Christmas sales by Amazon, Walmart and others helped drive a 10.9 percent increase in online spending in October, according to Adobe Analytics. Big discounts on such items as computers and televisions helped drive sales of high-ticket items.

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How to Prevent ACH Fraud

Small Biz Trends

Are your company business accounts susceptible to ACH and wire fraud? If you’re not sure, now is the time to find out. By educating yourself on this type of fraud and implementing preventative measures, you can help protect your business from losing money. This article will outline some tips for ACH fraud protection and prevention, so keep reading to learn more.

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Warby Parker narrows loss as it posts 8.3% revenue increase in Q3

Retail Dive

The DTC brand also raised its 2022 outlook, expecting revenue to increase by up to 10.2% over last year. But growth is showing signs of slowing.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Target Debuts Larger-Format Store

VMS

Target Corp. (Minneapolis) has unveiled the next evolution of its new store strategy and store design. The retailer’s new, larger-format stores have about 150,000 square feet, which is roughly 20,000 square feet more than the chain’s average. The first outlet with the new look is near Houston, and features backroom fulfillment space that’s five times larger than previous stores of a similar size.

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Sephora offers on-demand delivery via DoorDash

Retail Dive

DoorDash has also introduced a new beauty tile on its homepage where consumers can shop for Sephora products.

Consumer 105
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Trio of independents open in Connaught Village

A1 Retail

Connaught Village is excited to announce that several new independent retailers have chosen to open in the Hyde Park Estate’s luxury retail quarter. A homeware and interior shop FAEGER and women’s sustainable handmade British shoe brand Sprezzatura, which feature beautiful woven fabrics from the likes of Liberty and Gainsborough, are opening doors on Porchester Place.

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Only 20% of consumers plan to shop on Black Friday: report

Retail Dive

Shoppers are spending the same or more than last year, but they’re also on the hunt for discounts, PwC’s new survey found.

Consumer 105
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.