Mon.Feb 13, 2023

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Bed Bath & Beyond Winds Down Canadian Operations

Retail TouchPoints

Bed Bath & Beyond Canada (BBB Canada) will wind down its operations, according to a filing with the Ontario Superior Court of Justice. The filing noted that Bed Bath & Beyond’s U.S. business has “determined that it is no longer in a position to provide financial and operational support to BBB Canada,” and it will therefore close all 54 Bed Bath & Beyond stores and 11 BuyBuy Baby stores in the country.

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NOBULL Announces Launch of First Permanent Concept Store in Europe at Battersea Power Station

Retail Focus

Battersea Power Station announced today that global training brand, NOBULL , will open its first permanent concept store in Europe in the newly restored Grade II* listed Power Station , which opened its doors to the public on 14 th October 2022 alongside Electric Boulevard, a new pedestrianised high street for London. Founded in Boston in 2015, NOBULL is a footwear, apparel and accessory brand with a strong global community.

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Bark Lays Off 12% of Workforce, Seeks $12 Million in Annual Cost Savings

Retail TouchPoints

Bark will lay off 126 employees, approximately 12% of its total workforce, and curtail the use of some third-party vendors and contractors as it seeks to generate $12 million in annual cost savings. The cuts come as the company, known for its dog-themed toy and treats subscriptions, reports a net loss of $21.7 million for its Q3 2023, which ended on Dec. 31, 2022.

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Spanish Fashion Giant Mango Boosts Retail Offer at Touchwood Shopping Centre in Solihull

Retail Focus

Touchwood Shopping Centre in Solihull has continued to expand its leading offer with the arrival of Spanish fashion retailer Mango. Mango has taken a 5,250 sq ft ground floor unit on a new ten-year lease. The arrival of Mango is in line with the wider strategy- developed and implemented by Touchwood owner The Ardent Companies UK (“Ardent UK”) alongside asset manager Sovereign Centros – to diversify the scheme’s offer and attract premium brands to the scheme.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Stopping Ecommerce Fraud: How Technology can Help

Retail TouchPoints

For many, it comes as no surprise that increased digital adoption has enabled new forms of fraudulent activity as adversaries become increasingly hungry for their next target. With this, fraud continues to be a growing risk for businesses all year long, but especially during a time of economic downturn. According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022.

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From stock levels to financing: How interest rate hikes impact retail

Inside Retail

Following nine consecutive interest rate increases in Australia – with more likely to come – retailers are having to navigate a challenging economic environment, as consumers are looking to cut back their spending across a range of categories. This was arguably felt in December 2022, which saw a 3.9 per cent drop in consumer spending. Industry experts are also predicting challenging months ahead, with weaker-than-usual results expected ahead of key calendar events.

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Australasian talent heads up Calvin Klein ‘Feel Pride’ campaign

Inside Retail

Calvin Klein has unveiled its international campaign ‘Feel Pride’ in celebration of Pride 2023, which features Australasian celebrities. With support for LGBTQIA+, some of those involved in the campaign come from communities where homosexuality may not be as easily accepted as in others. The ad campaign features Australian and New Zealand artists such as Troye Sivan, Nathan McGuire, and Manahou Mackay, and was shot in Sydney by Joe Brennan.

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Camp Puts Curation at the Center of Revenue Creation with Gift Finder Tool

Retail TouchPoints

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder , an interactive tool designed to help site visitors find the perfect gift for everyone — from infants to adults. Now, the Camp team is reflecting on its success and implementing a plan to further improve the product discovery tool for year-round revenue creation.

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What You Need to Know About Price Anchoring

Wiser

Picture this: you’re scrolling on your phone, and you come across an ad for a pair of headphones that says, “Was $100, now only $75!” Sounds like a pretty good deal, right? Well, that’s a price anchoring strategy. Instead of just listing prices at a flat rate, companies will offer shoppers a discounted deal so they perceive the item as more valuable.

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Explainer: Can we trust corporate climate pledges or is it greenwashing?

Inside Retail

Corporate climate pledges are mushrooming as global companies seek to reassure customers and investors about their green credentials by promising net zero emissions and carbon-neutral products. But multinational companies branding themselves as climate leaders mostly have “inadequate and ambiguous” plans to fulfil their promises, according to a report published on Monday by the NewClimate Institute, a Berlin-based think-tank.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Retail c-suites face a labor shortage

Retail Wire

A large number of retailers and brands are looking for new CEOs including Adidas, Calvin Klein, Designer Brands, Puma, The RealReal, Rite Aid, Stitch Fix and VF. Tenure among CEOs at the top 1,000 U.S. companies fell to 6.9 years down from eight in 2017, according to Korn Ferry.

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How education platform World Mode aims to upskill retail workers in APAC

Inside Retail

Leading Japanese fashion and beauty retail consultancy World Mode Holdings Group (WMH Group) is expanding into the Malaysian market with the launch of World Mode Malaysia (WM Malaysia). The local branch will offer a number of consultancy services, ranging from retail store management to visual merchandising, digital marketing and retail technology for omnichannel solutions, in an effort to elevate Malaysia’s beauty and fashion retail industry.

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Senate majority leader Schumer says TikTok ban ‘should be looked at’

Retail Wire

Senate majority leader Chuck Schumer said that legislators should look closely at TikTok and its owner ByteDance. American security experts and politicians have raised concerns about ByteDance’s relationship with the Chinese government.

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Temple & Webster profit falls, but business remains optimistic

Inside Retail

Pureplay online furniture and homeware retailer Temple & Webster’s profits slump in its December half as consumers return to in-store shopping. For the six months to December 31, sales fell 12 per cent to 207 million while EBITDA was recorded at $7.3 million. Tax-paid profits fell 46.7 per cent to $3.9 million. The company said the contribution of its private label collection to sales increased to 28 per cent in the half.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Layoffs lead to distrust and worker resignations

Retail Wire

Layoffs at companies, mainly those mishandled by employers, reduce worker “trust in management” and “raises anxiety” among employees who choose to look for work elsewhere, according to Laszlo Bock, former senior vice president for people operations at Google and founder of Humu.

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Why retailers and streamers are a match made in heaven

Inside Retail

Late last year, Wesfarmers – the folks behind Bunnings, Kmart, Officeworks, Catch and Target – announced it had done a deal with Disney for a subscription bundle combining Disney+ and OnePass. OnePass is a membership program that gives customers free delivery and deals across the Wesfarmers brands. Usually, it’s $4 a month. Combined with Disney, which gives you access to streaming service Disney+, it’s $14.99 a month.

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Women who left jobs as the pandemic hit have gone back to work

Retail Wire

Women were the hardest hit when jobs were lost early in the pandemic. That has changed, however, with women’s participation in the World workforce up 3.4 percent since April 2020. Men’s level of participation has increased by 2.1 percent since April 2020.

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Nora names Katie Derrett as its new CEO

Inside Retail

Katie Derrett has been named CEO of the National Online Retailers Association (Nora). Derrett was formerly COO and executive GM of the organisation and prior to that held various senior positions in event management and content teams. In a LinkedIn post, Paul Greenberg, Nora chair, described Derrett as a “quiet, but tenacious achiever” Nora and its members have greatly benefited from her progression from the head of content to executive GM and now CEO.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Dunkin’ spot was a Ben Affleck production

Retail Wire

Ben Affleck is probably Dunkin’s most well-known fan. The actor and director pitched the coffee and doughnut chain on him directing and starring as a worker at a Dunkin’ store taking drive-through orders. Mr. Affleck even got his wife Jennifer Lopez to appear.

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Give customers what they want with ShipStation’s e-commerce delivery report

Inside Retail

The post-pandemic landscape shows many positive signs for customers and retailers alike, accelerating the adoption of online shopping and vast improvements in the online user experience. Inflation concerns are still on many minds globally. However, Australian consumers are the most optimistic about the situation. The resilience of Australians, mixed with growing interest in sustainable shipping and supporting a circular economy, gives merchants new avenues to pursue.

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How Product Content Optimization Helps Brands Maximize Their Share of Shelf

Intelligence Node

Product page optimization and management in 2023 Scrolling through the endless aisles of eCommerce offerings, even among the first few search results on a given SERP (Search engine results page), The post How Product Content Optimization Helps Brands Maximize Their Share of Shelf appeared first on Blog.

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KMD Brands sales increase, momentum strong in January

Inside Retail

KMD Brands has reported “record” sales in its December half due to strong sales momentum in the second quarter. A trading update of unaudited accounts for the six months to January 31 reveals sales increased 34 per cent to $546 million with particularly positive trading in Australia. By brand, Kathmandu sales continued to recover, up 51 per cent compared to the same period last year while Oboz’s first-half sales rebounded by 124 per cent from supply chain constraints.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Temu tells Super Bowl watchers they can ‘shop like a billionaire’ on its app

Retail Wire

Temu is looking to replicate the success of Shein in the U.S. The online site’s commercial during yesterday’s Super Bowl broadcast played up how much money shoppers can save. “The prices blow my mind. I feel so rich. I feel like a billionaire. I’m shopping like a billionaire,” says Temu’s jingle.

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What lies ahead for retail in 2023

Retail Dive

Value-conscious consumers, rising layoffs and new leadership at some of retail’s major players are just a few forces shaping the industry so far.

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McD’s debuts new Cardi B and Offset meal

Retail Wire

McDonald’s is rolling out its new Cardi B & Offset meal-for-two deal for Valentine’s Day. The meal includes a cheeseburger with BBQ sauce and a large Coke (Cardi B’s choice) and a Quarter Pounder with Cheese with a large Hi-C Orange Lavaburst (Offset’s preference). The order comes with large fries and an apple pie.

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How the FDA stopped the momentum for CBD in food and drink

Retail Dive

Several companies bought into the once-promising segment, but the government’s decision to not permit the ingredient in food and beverages has left producers unwilling to invest further.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Inditex raises shop worker wages by 20 percent in Spain

Retail Wire

Inditex, the parent company of Zara, agreed to increase the pay for shop workers in Spain by 20 percent in an attempt to help them keep up with rising prices in the European nation. Shares of the retailer’s stock fell by 4.7 percent after the news became public.

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Amazon continues to open suburban Go locations amid store struggles

Retail Dive

The retailer will soon open a Go store in Frederickson, Washington, and has opened several others even as its Fresh grocery banner has paused its rollout.

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Customer Data: Strategies for Sales and Marketing Teams (2023)

Shopify

This customer data guide for retailers demystifies the benefits of data collection & shares methods for gathering and applying data to your business decisions.

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Store openings outpace closures in 2022: Coresight

Retail Dive

Discount stores — driven by dollar stores — led retail openings, while apparel stores saw the most closures.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio