Thu.Apr 21, 2022

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Trivago fined $44.7 million for misleading travellers

Inside Retail

Online travel booking company Trivago has been ordered to pay $44.7 million in penalties by the Australian Federal Court for misleading consumers over hotel prices. The court found that in January 2020, the company deceived consumers through misleading misrepresentations of hotel room rates on its website and in television advertisements. . Trivago had used an algorithm to determine which travel booking site paid the highest cost-per-click fee and highlighted them on its website.

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Atlanta Apple Store’s Workers Become Company’s First to Formally Request a Union

Retail TouchPoints

Apple retail store workers at the Cumberland Mall location in Atlanta filed for a union election with the National Labor Relations Board (NLRB) on April 20, 2022, with 70% of the group of more than 100 eligible employees signing union authorization cards. This store’s employees become the first within the company’s U.S. operations to demand formal union recognition.

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David Jones launches clothing resale program

Inside Retail

Department store David Jones has launched a re-sale clothing initiative called Reloop in partnership with fashion rental company GlamCorner. The service works by allowing customers to opt-in to ‘re-commerce’ their purchases at a later date on the website. The platform will provide customers with the option to resell, rent, repair or recycle their clothes.

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Blue Yonder and Snowflake Partner to Provide End-to-End Supply Chain Insights

Retail TouchPoints

Fulfillment solution provider Blue Yonder and data cloud company Snowflake have partnered to create the Luminate Platform, Powered by Snowflake, an end-to-end supply chain solution designed to enable retailers, manufacturers and third-party logistics providers to better predict, prevent and resolve disruptions across their businesses. The updated solution merges Blue Yonder’s Luminate Platform and the Snowflake Data Cloud with the goal of empowering joint customers with end-to-end visibility int

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Lush launches a 24-hour vending machine

Inside Retail

Cosmetic brand Lush has opened its first 24-hour vending machine, located in Coal Drop’s Yard at King’s Cross in London. . Lush said it aims to provide customers with a distinctive retail experience by allowing them to purchase its products at any time of the day. . The machine is shaped like a circular kiosk. Customers walk around to and view the products, which include wrapped gift boxes.

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5 Hot Retail Trends to Explore at the Retail Innovation Conference & Expo

Retail TouchPoints

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future. The 2022 Retail Innovation Conference & Expo , coming up May 10-12 at Chicago’s McCormick Place, will provide attendees with the ability to do deep dives i

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Victoria’s Secret Introduces Digital-Only Tween Brand Happy Nation

Retail TouchPoints

Victoria’s Secret & Co. (VS&Co.) has introduced the Happy Nation digital only brand for tweens. The size-inclusive, gender-free product line serves ages 8 to 13 through a collection of sweats, swimwear, bras, underwear and family-friendly body care. Happy Nation will rely only on digital and social engagement to reach its customers, activating within the metaverse through a popular gaming platform this summer.

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Harrods opens fourth standalone beauty store in Bristol

Retail Focus

Harrods has opened H beauty Bristol, the brand’s fourth standalone beauty store in the UK, this time located in The Mall, Cribbs Causeway. The 25,300 sq.ft. space brings together a diverse portfolio of must-have products and exceptional services from over 86 international beauty brands for customers to enjoy. The store is an experiential playground, where beauty novices and experts alike can discover some of the industry’s most forward-thinking and vibrant brands as well as stock up on their fo

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Amazon Enables Prime Delivery Benefits at Other Retailers Using Fulfilled by Amazon

Retail TouchPoints

Amazon is extending Prime benefits to ecommerce sites beyond Amazon.com through the Buy with Prime option. Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. Participating merchants can display the Prime logo and expected delivery date on products in their own online stores to help shoppers find eligible items.

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Multi-dimensional, story-telling design for South Korea’s largest, luxury department store

Retail Focus

A strong addition to South Korea’s new generation of luxury, retail destinations opened its doors at the end of 2021 to high acclaim. Lotte enlisted London luxury retail designers Shed , known for a distinctly contemporary and progressive international design style, to reimagine a ‘different kind’ of department store, Lotte’s first major project in 7 years.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How to Build a Modern Supply Chain That’s Built to Last

Retail TouchPoints

Supply chain struggles never used to make headlines. That changed over the past few years as the COVID-19 pandemic and then the Russian invasion of Ukraine strained the supply chains for everything from chicken tenders to precious metals — resulting in empty shelves, delayed order shipments, reduced profit and frustrated retail customers. Now, supply disruptions and uncertainties have many retailers scrambling for alternatives to the lean global supply chains.

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Hugo Boss the latest lux brand to launch resale offer

Inside Retail

Luxury fashion brand Hugo Boss has committed to a premium resale platform, which is set to launch in the third quarter of this year, encouraging customers to buy pre-owned items. . According to the company, resale is a fast-growing market that helps reduce the fashion industry’s impact on the environment. Hugo Boss expects the initiative to extend its products’ life cycle and help limit its resource consumption. .

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Tooth Tech: AI Takes Bite Out of Dental Slide Misses by Assisting Doctors

Nvidia

Your next trip to the dentist might offer a taste of AI. Pearl , a West Hollywood startup, provides AI for dental images to assist in diagnosis. It landed FDA clearance last month, the first to get such a go-ahead for dentistry AI. The approval paves the way for its use in clinics across the United States. “It’s really a first of its kind for dentistry,” said Ophir Tanz, co-founder and CEO of Pearl.

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‘A fundamental shift’: Fashion Week celebrates plus-size design

Inside Retail

Plus-size labels will take the runway in a dedicated showcase during Afterpay Australian Fashion Week (AAFW) in May, headlined by international supermodel Robyn Lawley. Six designers will come together in The Curve Edit showcase, including 17 Sundays, Saint Somebody, Embody Women, Vagary the Label, Harlow, and Zaliea, each offering sizes 12-26. “In my years of being a custodian of Australian fashion, I can say that the diverse nature of talent I’m seeing is better than ever.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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5G: Enabling Change For Manufacturers

Cisco Retail

In today’s world of manufacturing, there is a new convergence happening. A greater number of available technologies are meeting the dynamics of changing workforces, fragile supply chains, and the ever-present market demand for better and cheaper products and services. However, manufacturers still face a unique challenge: how to maximize investments in various technologies to achieve the most impactful ROI or as we like to refer to them, “enablers of change”.

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Check Out These Amazon FBA Courses

Small Biz Trends

Recent trends have shown and proved that owning a business doesn’t require offices or warehousing these days, it simply needs a computer. Such businesses, which may be operated out of your own house use Amazon’s storage, packing, and shipping resources to conduct their sales. The service provided by Amazon is called “Fulfillment by Amazon” ( FBA ), and there are several online courses for Amazon FBA.

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Worst-Case Scenarios: What Happens If You Don’t Do DevSecOps?

Cisco Retail

DevSecOps is the discipline of managing security using a software engineering methodology, similar to how we use DevOps to manage infrastructure and operations. But is DevSecOps really necessary? What would happen if an organization adopted DevOps but continued to do security traditionally? Spoiler alert: nothing good! In this article, we’ll explore this question: What would happen if you didn’t do DevSecOps?

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12 Apps for Renting a Car

Small Biz Trends

Renting a car used to be a huge headache, especially for small business owners and entrepreneurs with busy schedules and a need to reduce costs. However, that was before the advent of car rental apps. Now, this convenient mobile software makes it quick, easy, and affordable to rent a car from anywhere, whether it’s for a personal road trip or an extended business trip.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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The five steps for having tough conversations

Inside Retail

Many leaders avoid tough conversations. As a result, they contribute to mediocrity and perpetuate an unsatisfactory status quo. They leave other people unaware of the problems and challenges that are theirs to solve and make progress with. My work has focused on revealing the differences between more extraordinary leaders, and the average, typical, ho-hum leadership we tolerate in our daily lives. .

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SBA Adds 2 Courses to Ascent Digital Learning Platform for Small Business

Small Biz Trends

The Small Business Administration (SBA) has announced the launch of two new educational courses to the Ascent digital learning platform. Ascent is a free learning platform for women entrepreneurs. It provides women-owned small businesses with the resources to drive growth through business partnerships and access to important business information. SBA Adds 2 Courses to Ascent Digital Learning Platform for Small Business.

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Retail appointments of the week

Inside Retail

PAS Group CEO Eric Morris to lead newly merged Brand Collective. After 17 years as CEO of PAS Group, Eric Morris has a new job: heading up the third-largest fashion retail group in Australia following PAS Group’s merger with Brand Collective. Operationally effective as of 26 April, the group is known as Brand Collective and includes 26 apparel and footwear brands and 15 character licences and more than 3000 employees.

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Concrete Shortage Affecting Construction Business

Small Biz Trends

At a time when demand for construction is high, a shortage in concrete is having a detrimental impact on the industry. According to a report by Fox Business , with cement supplies drying up, construction companies are facing difficult and expensive planning involving the vital building material. Concrete Shortage Affecting Construction Business. Shortages in supplies of cement is coupled with labor scarcities, which are taking their toll on the industry, at a time when there is high demand for c

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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VIDEO: How My Muscle Chef pivoted from gym bros to everyday Australians

Inside Retail

Earlier this year, ready-made-meal business My Muscle Chef launched a personalised fitness program in partnership with Fitness First and Good Life Health Clubs in order to give its customers the push they may need to lose weight. The My Muscle Chef Weight Loss Program gives customers access to the business’ ready-made-meals, as well as a gym membership, app-based workout guidance, expert advice and access to the business’ fitness community.

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Apple employees at Atlanta store first to petition for union election

Retail Wire

Workers at the Cumberland Mall Apple store in northwest Atlanta have formally petitioned to join the Communications Workers of America. If successful seeing the process through, the workers will be the first Apple employees in the country with union representation. Over 70 percent of the store’s eligible employees have voted to support the move.

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Queensgate in full swing with 2.5m Puttstars regional debut

Retail Focus

Puttstars, the innovative indoor mini-golf brand operated by the Hollywood Bowl Group, has selected Queensgate Shopping Centre in Peterborough for a regional debut location, set to open later this year. . Puttstars has expanded its portfolio across the UK since its launch in March 2020, with the Queensgate site set to be the brand’s fifth location.

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Tigerlily CEO Travis Wright shares what it takes to be an e-commerce expert

Inside Retail

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2022 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Amazon seeks to expand reach with 'Buy with Prime'

Retail Dive

The e-commerce giant continues to find ways to leverage other merchants' sales, this time including those outside its own marketplace.

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Woolworths launches compostable produce bags in SA

Inside Retail

Woolworths has unveiled locally made compostable fruit and vegetable bags across its stores in South Australia. . The business believes the switch can help divert 70 tonnes of plastic waste from landfills each year. The compostable bags can be discarded in home DIY compost pits or in the council-provided green bins for garden waste. The organic bags are made in South Australia by Biobag and will be available across the retailers’ fruit and vegetable departments along with reusable nylon bags, av

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The Best & Worst Times to Post on Social Media

Independent Retailer

Social Media plays such a huge part in brand growth, but unless you use it properly, it will not help you gain any extra exposure. There are many different factors that go into creating successful social media accounts, and one of the biggest ones is posting at just the right time in order to get the most visibility. . Before you know the best and worst times to post on each social media platform, retailers need to provide attractive content if you want all of those eyeballs on your page.

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De-globalization Might Lead to a Different Globalization

LS Retail

©iStock/metamorworks De-globalization, which is a retreat from Western-designed globalization, did not begin during the pandemic or during the Russian war on Ukraine. This process had its origins in the Great Recession of 2007-09. Up to now, there has been no choice apart from the largely Western-driven globalization. But some countries are using technology to regain their independence.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.