Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It is important to use your packaging for the advantage of your brand and brand messaging.

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Retail Wire

FEBRUARY 8, 2024

Uber, the ride-hailing company, made headlines this week, announcing its first annual operating profit. This significant achievement marks an important turn in the firm's approximately 15-year journey, shedding light on its resilience and capacity for growth.

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Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As the difference between human and synthetic content gets blurred, people want to know where the boundary lies,” said Nick Clegg, President of Global Affairs at Meta in a blo g post.

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Retail Wire

FEBRUARY 8, 2024

Hash browns from McDonald's might have been a popular choice in the past, but the $3 spiked-up price isn't as appetizing for customers.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. Media owners also have found their position in the advertising ecosystem changing as third-party tracking cookies deprecate.

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Inside Retail

FEBRUARY 8, 2024

Sportswear retailer LSKD has won the Business of the Year title from Telstra Best Business Awards. LSKD emerged as the winner from more than 22,000 small and medium-sized business candidates nationwide. “In speaking to the judges, it was clear that LSKD is committed to the fitness community it serves, fostering an inclusive and high-performing culture that comes through in the quality of its products,” said Telstra Business group executive Amanda Hutton. “We’re thrilled t

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Accessories Fashion Marketing 264

Inside Retail

FEBRUARY 8, 2024

Myer reported in its latest trading update that group comparable sales for the first half of FY24 were virtually flat, up by just 0.1 per cent, compared to the first half of the last financial year. The report revealed that online sales were $390.1 million and now account for 21.3 per cent of the retailer’s total sales, up from 20.5 per cent at the end of FY23.

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Retail TouchPoints

FEBRUARY 8, 2024

Kroger will be the first company to test out Intelligence Node ’s new digital shelf optimization solution as it seeks to enhance its online marketplace. The digital marketplace solution from Intelligence Node — which is powered by generative AI and real-time data capture — generates comprehensive product listings and ratings for customers while also providing custom, data-rich insights to guide a company’s marketing strategies.

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Customer Experience Management Marketing ATS 253

Inside Retail

FEBRUARY 8, 2024

Optus Retail is back-paying 3744 current and former employees it underpaid over $7.8 million. The backpayment includes more than $5.4 million in wages and entitlements and more than $2.4 million in superannuation and interest. Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. In April 2021, the telecommunications company self-reported the underpayments to the Fair Work Ombudsman following an internal review.

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Retail TouchPoints

FEBRUARY 8, 2024

Claire’s has tapped a range of young creators and influencers for its new campaign and a corresponding platform called The Collab, inviting them to share their stories, talents and perspectives through ongoing content development and social dialogue. The new platform will launch with a group of “Gen Zalphas” in tandem with the debut of the brand’s spring collection and will add new people throughout the year, with members influencing the retailer’s creative direction across content, communicatio

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Accessories Fashion Consumer Marketing 253

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

FEBRUARY 8, 2024

Disney has marked its best day since December 2020 with an astounding 11% surge in its stock shares on Thursday. This leap was sparked by the company's first-quarter earnings, which exceeded expectations, and by a series of grand announcements about ambitious ventures.

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Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. The solution leverages Misfit Market’s existing infrastructure and in-house technology to provide a simple, customizable solution for perishable businesses. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon.

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Retail Wire

FEBRUARY 8, 2024

About a year ago, the collapse of three midsized American banks sent shockwaves through the industry. Now, it seems we're heading back toward uncertain territory, as the specter of commercial mortgage defaults looms over regional banks.

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Finance 147

Retail TouchPoints

FEBRUARY 8, 2024

Walgreens Boots Alliance (WBA) CEO Tim Wentworth has made three new executive appointments that reaffirm the company’s focus on health services and retail pharmacy. “Today’s announcement solidifies the leadership team that will carry WBA into its future as we look to expand our reach beyond neighborhood pharmacies into the fastest-growing areas of healthcare,” Wentworth said in a statement.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Focus

FEBRUARY 8, 2024

Recognising the benefits of adaptable space, the retail sector has seen an increase in demand for moveable wall systems that allow the reconfiguration of a shop floor layout, or in a shopping centre, as a glass divide that can be opened out during the day. With such systems becoming integral to the smooth running of the retail outlet, emphasis must be placed on the maintenance and service of such systems, minimising the risk of unscheduled downtime, or a degradation of fire safety performance.

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Retail TouchPoints

FEBRUARY 8, 2024

Macy’s has launched a second new private label line as part of its ongoing reinvention of its in-house brand strategy aimed at making its offerings more customer centric. Developed following a large consumer survey and in-store fit clinics, the new State of Day loungewear brand is designed to help women “feel more comfortable and relaxed at home.” The first State of Day collection, which includes more than 165 pieces with prices ranging from $8.50 to $79.50 and sizes ranging from XS to XXL and u

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Consumer ATS 216

Retail Focus

FEBRUARY 8, 2024

Sovereign Centros has announced the signing of a significant upsize at Metrocentre for anchor tenant Primark. Adding 14,100 sq ft of trading space, the multinational fashion retailer has shown its commitment to the number one destination in the North East and top 5 UK super regional mall. Primark first joined Metrocentre nearly 20 years ago, before relocating into its current site in 2010.

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Retail TouchPoints

FEBRUARY 8, 2024

Target could soon be following in the footsteps of competitors Amazon , Walmart and Kroger by introducing a paid membership program, according to reporting by Bloomberg and other media outlets quoting people familiar with the matter. Titled “Project Trident” internally, the new program could launch as soon as this year. The retailer already offers its free Target Circle loyalty program, providing members with deals and rewards for purchases.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

FEBRUARY 8, 2024

The New York Times closed 2023 with 10.36 million subscribers, including 9.7 million who subscribe only to digital content. This information was shared with investors in the company's year-end review.

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Inside Retail

FEBRUARY 8, 2024

Gucci’s parent company, Kering Group, has reported a revenue of €19.5 billion (US$21 billion) for last year, down 4 per cent year on year, with net income attributable to the group amounting to €2.9 billion. “In a trying year for the group, we strengthened our organization and took significant steps to further enhance the visibility and exclusivity of our Houses,” said François-Henri Pinault, chairman and CEO of Kering Group.

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Fashion Marketing ATS 130

Retail Wire

FEBRUARY 8, 2024

Big news from the world of energy research as scientists and engineers near Oxford, England, make a significant breakthrough in nuclear fusion energy. They've set a new record that further realizes the potential to harness this futuristic power source.

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Inside Retail

FEBRUARY 8, 2024

Jeans retailer Lee has partnered with artist Jean-Michel Basquiat to launch a global collection blending legendary denim and art in styles for both men and women. Inspired by Basquiat’s sense of style and personality, the collection includes jackets, bottoms, tops, tees, sweaters, and sweatshirts featuring artworks such as the “Warrior”, “Pez Dispenser”, and others.

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Boutique Accessories Fashion Marketing 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

FEBRUARY 8, 2024

Trader Joe's has found itself faced with two separate food contamination issues. Some of the supermarket's products are contaminated with Listeria, while others may potentially contain "foreign material.

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Supermarket 130

Inside Retail

FEBRUARY 8, 2024

Earlier this month, American footwear brand New Balance announced the launch of its new resale program, Reconsidered. Consumers can now view and shop for pre-owned shoes through the brand’s website. Items include consumer returns and cosmetically imperfect footwear that cannot be sold as new but have been cleaned as needed. An ​​​​in-store trade-in program is being piloted at eight New Balance retail locations before scaling into more US stores later this year.

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Retail Wire

FEBRUARY 8, 2024

States across the nation are taking the concerning impacts of social media on teenagers seriously. Officials in New York are advocating for restrictions to the algorithms that control a platform’s feed.

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Inside Retail

FEBRUARY 8, 2024

This year’s Lunar New Year, which officially begins on February 10, comes amid a backdrop of economic uncertainty. Recent downbeat comments from industry giants, such as Starbucks, Pandora, and Carlsberg, underscore a growing sense of pessimism regarding Chinese consumer demand, casting shadows over the world’s second-largest economy. The country is facing a host of problems, ranging from customers tightening their belts amid uncertain employment prospects for younger people, to a plunging

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

FEBRUARY 8, 2024

Primark is set to invest more than £100m in its UK stores this year as it marks 50 years on the British high street. The fashion and home retailer is set to open three new shops, three relocations and two “significant extensions” to existing stores across the next 12 months. It will also begin refurbishment of 15 sites as part of its ongoing refit programme to reduce its carbon footprint across its proporty estate.

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Inside Retail

FEBRUARY 8, 2024

L’Oréal Group announced its acquisition of Swiss innovation and environmental “water-tech” company Gjosa in January this year and today reported record annual results for 2023, with double-digit growth and sales of $68.3 billion. As the world’s largest cosmetics company, it continues to outperform the dynamic global beauty market. L’Occitane Group, an international cosmetic manufacturer and retailer specialising in natural and sustainable ingredients, also reported double-digit growt

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Retail Gazette

FEBRUARY 8, 2024

EE is set to open more than 10 of its Experience concept stores across the UK in the next 12 months as it looks to strengthen its high street presence. The telco retailer unveiled its new format in Westfield White City last June, which is designed with dedicated experience zones to showcase connectivity in the home. EE said it will continue the roll out of the concept and a small-format version in 2024 as part of a £6m investment in its store estate.

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Inside Retail

FEBRUARY 8, 2024

Julie Therond is the general manager of Longchamp Australia and New Zealand and has worked with the fashion brand since 2012. With an extensive career in marketing and retail, having previously worked in Paris, China and Hong Kong, where she was a sales director, before coming to Australia to head Longchamp’s ANZ operations from Sydney. Therond speaks to how the 2020 pandemic provided an additional challenge just six months after moving to Sydney for her new role.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience