Retail Customer Experience
JULY 8, 2025
Beyond uses in loss prevention and checkout optimization, AI is poised to play larger roles from enhancing inventory management to improving workplace safety, refining store layouts and supporting more dynamic pricing and promotion strategies.
Inside Retail
JULY 8, 2025
For years, Sam’s Club sat quietly in the shadow of Walmart’s larger operations in China with six oversized stores, modest profits and little fanfare. It wasn’t failing. But it certainly wasn’t leading. Then came a quiet revolution. Under Andrew Miles’ leadership, Sam’s Club China transformed from a marginal business into one of the country’s leading omnichannel membership retailers, with more than 50 warehouse clubs, more than 500 local “cloud” delivery hubs and a reputation for exceptional prod
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Retail TouchPoints
JULY 8, 2025
Step into a time machine and travel back 15 years, to the debut of (then) digital pure-play eyewear retailer Warby Parker. In 2010, the idea of selling prescription eyewear online seemed risky if not positively foolhardy, but the retailer didn’t just persist — it thrived. Sandy Gilsenan By 2013 Warby Parker was ready to open its first brick-and-mortar store, in NYC’s SoHo neighborhood.
Inside Retail
JULY 8, 2025
Few shopping periods outside of Black Friday get US consumers as hyped as Amazon’s Prime Day. The shopping event was first launched by the big-box retailer on June 15, 2015, as a way to celebrate Amazon’s 20th anniversary and offer exclusive deals to Prime members for 24 hours. Over the past decade, Amazon’s Prime Day event has become much more than just a 24-hour sales event; it has become a multi-day shopping bonanza that has permanently shifted the US retail calendar.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail Bound
JULY 8, 2025
Starting a product brand in the bustling world of retail is no small feat. With giants dominating the market and the fast pace of consumer trends, how do you make your mark? For startups aiming to boost brand awareness, the challenge often lies in standing out and connecting with the right audience. This blog post is tailored to guide budding product brands through proven strategies to thrive in the competitive retail landscape.
Small Biz Trends
JULY 8, 2025
Key Takeaways Essential for Growth: Business growth is vital in today’s competitive landscape, impacting profitability and market presence. Key Metrics: Track sales revenue, customer acquisition costs, customer lifetime value, conversion rates, and inventory turnover to identify growth opportunities. Customer Experience: Elevate customer experience through personalized service and engaging retail environments to boost repeat business and attract new clients.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
JULY 8, 2025
Morrisons has introduced Google’s generative AI tool Gemini to help customers locate products in store amid its ongoing digital transformation. The feature allows shoppers to search the items they are looking for and in turn, it will provide real-time locations of what aisle they can be found in, City AM reported. The tool has been trained to handle typos, brand references, and vague phrases to return the closest matches based on each store’s specific layout and inventory.
Small Biz Trends
JULY 8, 2025
Key Takeaways Mandatory Mobile Presence: Establishing a mobile presence is essential for businesses today, enabling you to reach customers anytime and anywhere, enhancing engagement and increasing sales opportunities. Operational Flexibility: Mobile technology allows for increased flexibility and productivity, facilitating management of tasks and communication from any location, which is crucial for staying competitive.
Retail Gazette
JULY 8, 2025
John Lewis has unseated M&S as the top scoring retailer in the latest UK Customer Satisfaction Index (UKCSI), bolstered by the return of Never Knowingly Undersold. The department store chain scored 86.7 out of 100 in the bi-annual customer satisfaction index, ranking it third across all sectors and clinching the top spot by any retailer. The score puts John Lewis ahead of its rival M&S, which had previously overtaken the department store chain at the start of the year.
Small Biz Trends
JULY 8, 2025
Key Takeaways Small Shifts Matter: Minor adjustments in business operations can significantly enhance efficiency, boost morale, and increase profits, benefiting both seasoned entrepreneurs and newcomers. Focus on Incremental Changes: Implementing small, manageable adjustments requires fewer resources than major overhauls, driving long-term success and fostering a culture of innovation.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Inside Retail
JULY 8, 2025
Melbourne’s CBD is experiencing a retail resurgence, and a landmark Bourke Street Mall precinct is defining what comes next. On the brink of launch, Melbourne Walk offers flagship retail opportunity, international brand adjacency, and high footfall exposure in one of the country’s busiest retail corridors. Rising from the foundations of The Walk Arcade, Melbourne Walk is a bustling mixed-use shopping arcade and dual-brand hotel offering, woven into the rhythm of Melbourne’s daily life.
Retail TouchPoints
JULY 8, 2025
Retailers are facing a fresh wave of disruption. The economic uncertainty of a new tariff regime, coupled with the lingering aftershocks of inflation, is causing a monumental shift within the sector. With Trump’s sweeping tariffs on Chinese imports in 2025, the cost of doing business is on the rise. For retailers and loyalty leaders, this represents more than just a pricing challenge — it’s a test of trust, transparency and long-term customer commitment.
Retail Gazette
JULY 8, 2025
Asda is putting pressure on its suppliers such as Nestlé, Heinz and General Mills to cut prices as it seeks to win back shoppers. The grocery giant is involved in negotiations with some of its biggest partners as they push back against pressure for aggressive cuts, The Telegraph reported. The retailer is urging its suppliers to “share the load” amid its price war, which is designed to improve its falling sales.
Talking Retail
JULY 8, 2025
Employee-owned wholesaler Parfetts is awarding its workforce the maximum 4% sales bonus following a record-breaking year in which turnover soared to £733m, up from £696m in 2024.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail TouchPoints
JULY 8, 2025
In cities and towns throughout the United Kingdom, grocery deliveries in one hour (with some as fast as 15 minutes ) are now available 24/7 via Amazon UK ’s new partnership with Gopuff. Gopuff’s network of strategically located microfulfillment centers makes possible the rapid deliveries of items including snacks, alcohol and baby essentials. The national rollout of Gopuff on Amazon UK follows an initial launch in Birmingham and Salford in May 2025.
Inside Retail
JULY 8, 2025
Retail landlords are reshaping their portfolios to ensure long-term resilience, and BWP Trust is no exception. In a major shift, the ASX-listed real estate investment trust is moving to internalise its management and upgrade its Bunnings-dominated property portfolio, marking a new chapter of independence and operational efficiency. The proposed transaction consists of three integrated components: internalising management functions previously provided by Wesfarmers-owned BWP Management Limited, r
Retail Gazette
JULY 8, 2025
Clarks has unveiled its 2025 Back to School collection, featuring 70% new product lines and the most affordable prices it has offered in over ten years, starting from just £28. The footwear giant said its refreshed collection reflects it commitment to making high-quality school shoes more accessible for families across the UK. This follows a December 2024 consumer survey that found Clarks rated highest among competitors for quality and fit, but with 24% of parents deterred by price.
Inside Retail
JULY 8, 2025
Adidas has introduced its “Superstar, The Original” campaign, aiming to revive interest in the classic 90s sneaker and Firebird Tracksuit. Narrated by actor Samuel L Jackson, the campaign features artists and athletes, including Missy Elliott, Jennie, Anthony Edwards, Mark Gonzales, Glorilla, Teezo Touchdown, and Gabbrielle. Superstar sneakers return in two original colourways, with updated padding in the tongue and collar.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Gazette
JULY 8, 2025
Shein has officially filed for an initial public offering (IPO) in Hong Kong in a strategic bid to salvage its long-delayed London listing — potentially the largest IPO in the UK in years. The fast-fashion giant, which was founded in China but is now headquartered in Singapore, confidentially submitted its draft prospectus to the Hong Kong Stock Exchange last week, according to multiple reports.
A1 Retail
JULY 8, 2025
Following its exponential success in Europe, fragrance-led home and lifestyle brand Fabulosa , is continuing to bolster its global presence, targeting expansion into five continents by the end of the year – Europe, Australia, Africa, Asia and North America. Having firmly established itself in the UK, the brand has since achieved significant international growth through an ambitious global expansion strategy, celebrating several major milestones and leading the way in fragrance both in dome
Retail Focus
JULY 8, 2025
Lululemon’s flagship store on London’s Regent Street represents more than just a retail destination, it’s a statement of intent. As the brand’s largest store in the EMEA region, covering a striking 8,923 square feet, the space sets a bold architectural tone that needed an equally ambitious lighting solution. Shoplight was entrusted with delivering a scheme that not only complemented the scale and sophistication of the store but also enhanced the brand’s dynamic retail experience.
VMS
JULY 8, 2025
Luxury retailer Louis Vuitton (Paris) is paying homage to the brand’s heritage as a builder of hard-sided travel trunks in a unique way: its newest store, in Shanghai, is shaped like a cruise ship. As reported by Forbes and a variety of other news sources, the store – dubbed The Louis – features a hull bearing the brand’s monogram, and a cabin that looks like it’s constructed from LV cases.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
JULY 8, 2025
Retailers and economists are in shock after the Reserve Bank of Australia (RBA) did not reduce the base interest rate on Tuesday, as was widely anticipated. In a rare event, the decision to hold the interest rate at 3.85 per cent was a divided one, with six board members voting to keep the rate steady and three voting against. Economists had widely predicted a cut, and financial markets had factored in a 96 per cent chance of a 0.25 percentage point cut.
Cisco Retail
JULY 8, 2025
Foundation AI's Cerberus is a 24/7 guard for the AI supply chain, analyzing models as they enter HuggingFace and sharing results to Cisco Security products.
Shopping Center
JULY 8, 2025
Cathedral City, Calif. — Hanley Investment Group Real Estate Advisors has arranged the $3.7 million sale of a newly constructed, single-tenant retail property located in Cathedral City, roughly seven miles southeast… The post Hanley Investment Group Arranges $3.7 Million Sale of Single-Tenant Retail Property in Cathedral City, California appeared first on Shopping Center Business.
Cisco Retail
JULY 8, 2025
Marketing Specialist Niya R. took a leap from community college to Cisco. See how the Amplify Program launched her marketing career on our global teams.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
JULY 8, 2025
Parent company of Redbubble and TeePublic, Articore, is again facing upheaval in its boardroom. On June 23, Articore received a notice from shareholders Martin Hosking and Richard Cawsey, calling for a general meeting to vote on replacing four of the company’s current directors. No longer part of Articore’s executive team or board, Hosking and Cawsey still maintain significant influence through their shareholdings and historical ties to the business.
Cisco Retail
JULY 8, 2025
Discover how a Supreme Court decision is securing the future of E-Rate, ensuring reliable internet access for schools and libraries across the nation.
A1 Retail
JULY 8, 2025
Wingstop UK has officially landed in Westfield Shepherd’s Bush in London. Located on the Lower Mall, the new site spans 3,379 sq ft and seats over 136 covers. The opening comes only a year after Wingstop UK debuted its flagship site at Westfield Stratford City – the largest Wingstop in the world – further strengthening its presence in two of the UK’s most popular shopping destinations.
Cisco Retail
JULY 8, 2025
This blog explores the two-way relationship between AI and connectivity and how to best unlock new potential, leveraging a paper co-developed with the ITU, Atlantic Council, and Access Partnership.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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