Wed.Feb 15, 2023

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How Gibson Connects With its Fans Using ‘Storytelling’ Over ‘Content’

Retail TouchPoints

Every retailer has customers with varying degrees of knowledge of their products, and for legendary guitar-maker Gibson those customers range from curious amateurs to seasoned professionals. This has resulted in a customer base with incredibly varied experience and expectations for the brand’s instruments, requiring a smart approach that can meet each customer at their own stage of their personal musical journey.

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Chemist Warehouse launches ‘disruptor’ optometry chain

Inside Retail

Chemist Warehouse is entering a new retail category, launching its first Optometrist Warehouse in Malvern, Victoria. Through a partnership with Chemist Warehouse the new chain will “revolutionise the optical sector” the company said, bringing consumers high-quality, easily accessible, and reasonably-priced eye care. “Optometrist Warehouse is focused on broad-based patient health as well as eye wellness, working hand-in-hand with our pharmacy colleagues, in each community we ser

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Google, Accenture Deepen Relationship to Help Retailers Harness and Optimize Their Data

Retail TouchPoints

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud.

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Retail Merchandising Best Practices for Grocers

Tokinomo

Retail merchandising is a critical aspect of the grocery industry that can greatly impact the success of a store. The way products are displayed, organized, and promoted can influence customer behavior and drive sales. In this article, we will explore the best practices for retail merchandising in the grocery industry to help you improve your store’s performance.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Vivienne Tam Brings NYFW Runway Show to the Metaverse

Retail TouchPoints

International fashion brand Vivienne Tam hosted an immersive metaverse experience at New York Fashion Week (NYFW) alongside its real-world runway show on Feb. 12, 2023. Image from the real-world Vivienne Tam runway show at NYFW. Photo credit: Vivienne Tam Produced in partnership with Web3 platform Vatom , the invitation-only event brought both in-person and virtual attendees together for an exclusive runway experience.

Fashion 278
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“It’s taking a toll”: How retail theft is changing, and what to do about it

Inside Retail

Crime has always been an issue in retail. However, the last few years have seen significant levels of crime hitting the retail industry in several key ways. Customer aggression has been one of the most notable forms of retail crime in the last few years, but growing levels of theft and organised retail crime are beginning to hit businesses across the sector.

Shrinkage 245

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Super Retail Group’s interim profit up 30 per cent as all four brands rebound

Inside Retail

Super Retail Group says sales increases across all four of its core brands helped deliver strong profit growth in its December half. For the six months to December 31, sales were up 15 per cent to $1.96 billion while statutory tax-paid profit grew 30 per cent to $144 million. By segment, sports retail subsidiary Rebel registered $682 million in like-for-like sales, up 13 per cent driven by higher foot traffic and healthy inventory levels in seasonal categories.

Outdoor 245
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Neiman Marcus Group Lays off 5% of Workforce, Rolls Out New Brand-Focused Leadership Structure

Retail TouchPoints

Neiman Marcus Group (NMG) has made a series of strategic changes to its operating model as it continues to advance its Revolutionize Luxury Experiences transformation strategy. The changes include an updated leadership structure that moves additional group-level responsibilities to each of the company’s brand presidents, as well the elimination of a number of positions representing “less than 5% ” of its workforce.

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Charter Hall Retail earnings up as occupancy remains high

Inside Retail

Charter Hall Retail Reit, the trans-Tasman owner of malls and retail properties, has reported $124.7 million in statutory tax-paid profits in interim results. Charter Hall Retail Reit is managed by Charter Hall Group (CQR), one of Australia’s leading property groups. For the six months to December 31, operating earnings were $83.4 million, up 1.6 per cent compared to the prior corresponding period.

Shopping 244
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Pepsi and Peeps offer marshmallow soda as limited-time offering

Retail Wire

Pepsi drinkers have a chance to try a soda the beverage giant created with Peeps. The companies announced the limited-time return of the Pepsi x Peeps marshmallow-flavored drink, calling it a “true celebration of the approaching spring season.

Returns 130
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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David Jones reveals plans for WorldPride month

Inside Retail

Premium department store David Jones is set to host a range of in-store festivities and experiences, as part of pride month. Between February 23 and March 5, the retailer’s Bondi and Elizabeth Street stores in Sydney will feature live performances from a diverse dance troupe called Briefs Factory. The undertaking commemorates the launch of David Jones’ Our Window, Your Stage series which will turn the window displays of the stores into “animated performance platforms” Apart from the

Planning 130
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Walmart offers drone delivery in seven states

Retail Wire

36 Walmart stores in seven states have drone delivery hubs recently launched by DroneUp, Flytrex and Zipline. Walmart and other big businesses including Amazon have begun offering drone delivery in recent years. Walmart tested drone delivery in 2020 and in 2021 announced an investment in drone delivery company DroneUp.

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How a personalisation tool increased AOV for General Pants by 20 per cent

Inside Retail

Founded in 1972, General Pants Co is one of Australia’s most iconic streetwear brands with more than 60 stores and seven websites globally. In 2022, it became part of the Alquemie Group , joining a suite of household brands including Lego Certified Stores, Ginger & Smart, SurfStitch and Pumpkin Patch in Alquemie’s rapidly growing portfolio. During recent years, General Pants has achieved major milestones both online and offline, investing in local and global expansion and new technology part

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Louis Vuitton taps Pharrell Williams as new menswear creative director

Retail Wire

French fashion brand Louis Vuitton has named Grammy-winning producer, rapper, singer and songwriter Pharrell Williams as its new menswear creative director. The company called Williams a visionary whose creative universes include music, art, and fashion.

Fashion 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Major fashion brands tied to garment worker exploitation in Myanmar: report

Inside Retail

Back in January, the UK’s Business and Human Rights Resource Centre (BHRRC) revealed that it had identified 198 cases of labour and human rights violations affecting at least 104,000 workers in Myanmar’s garment sector. Many of the documented allegations occurred in factories linked to big fashion brands including Zara-owner Inditex, Bestseller, Primark and H&M.

Fashion 130
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Instagram to end live shopping in March to focus on ads

Retail Wire

Meta announced today it’s exiting the livestream shopping business on Instagram, following a similar change on Facebook. Beginning March 16, 2023, Instagram users will no longer be able to tag products while livestreaming — a capability that has been generally available to U.S. businesses and creators since 2020.

Shopping 130
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Spillover effect: How retailers can minimise risk when chasing viral trends

Inside Retail

Jason Gillbee, an 18-year-old Australian footballer who was recently drafted by the Greater Western Sydney Giants, has been all over the media recently for his unusual drinking choices. Three years ago, he made the decision to exclusively replace his water intake with milk. Since then, he has shot to prominence on social media platforms like TikTok for his love of milk – and reliance on the product for its hydrating effects – and has been given the moniker, ‘milk man.

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Gonzalez Haase AAS evokes Iceland's volcanic landscape at 66º North store

Dezeen

Architecture studio Gonzalez Haase AAS has completed a store on London 's Regent Street for Icelandic clothing brand 66º North, featuring curved walls and freestanding plinths made from rammed earth. The Berlin-based studio headed by Pierre Jorge Gonzalez and Judith Haase set out to create a holistic concept for the store that represents Iceland in an original way, rather than relying on stereotypes.

ATS 127
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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After Covid threw a spanner in the works, GYG’s US expansion is kicking off

Inside Retail

For an Australian company, selling Mexican food in the US might seem like a quixotic endeavour. After all, if there’s one thing the US doesn’t lack, it’s a variety of food from south of the border. But Guzman Y Gomez, which boasts 180 sites across Australia, Singapore and Japan is ambitious. In January, it opened one of its restaurants in Schaumberg, Illinois, and, according to CEO Steven Marks, throwing open the doors led to a two-mile queue of cars waiting to sample some of the company’s Mexic

Planning 130
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Instagram sunsets live shopping as commerce retreat continues

Retail Dive

The move, which goes into effect March 16, follows the removal of the Shop tab this month and arrives amid a period of revenue declines.

Shopping 120
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Mango juices up retail offer at Touchwood

A1 Retail

Touchwood Shopping Centre in Solihull has continued to expand its leading offer with the arrival of Spanish fashion retailer Mango. Mango has taken a 5,250 sq ft ground floor unit on a new ten-year lease. The arrival of Mango is in line with the wider strategy – developed and implemented by Touchwood owner The Ardent Companies UK (“Ardent UK”) alongside asset manager Sovereign Centros – to diversify the scheme’s offer and attract premium brands to the scheme.

ATS 111
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What it takes to be a successful DTC brand in 2023

Retail Dive

Direct-to-consumer darlings like Warby Parker and Allbirds helped pave the way for more brands to enter the space. But now, the playbook has changed.

Consumer 119
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Tuesday Morning files for bankruptcy for second time

Retail Wire

Tuesday Morning Corp. filed for bankruptcy protection for the second time since the onset of the Covid-19 pandemic. The discount retailer filed in Texas, listing assets and liabilities of $100 million to $500 million, in its bankruptcy petition. It emerged from its last bankruptcy in January 2021 after closing about 200 stores, cutting its employee headcount and slashing debt.

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Neiman Marcus is laying off 5% of its workforce

Retail Dive

The retailer also shifted roles for two executives to lead customer insight and product and technology, as its chief product and technology officer exits.

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Chipotle opens new brand, Farmesa Fresh Eatery, in ghost kitchen

Retail Wire

Chipotle Mexican Grill is opening a new brand called Farmesa Fresh Eatery in a Santa Monica ghost kitchen. Farmesa is Chipotle’s first spinoff attempt during CEO Brian Niccol’s tenure and will have a soft opening in late February. The brand’s bowls will feature a protein, green or grain, two sides, one of five sauces and a topping option. Prices will range from $11.95 to $16.95.

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ASOS names second interim CFO amid turnaround plans

Retail Dive

The online fashion retailer swapped interim CFOs as it attempts to fend off economic headwinds and boost profitability.

Planning 105
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Retail sales jump more than expected in January, despite continuing inflation concerns

Retail Wire

Sales at retailers rose far more than expected in January as consumers persevered despite rising inflation pressures. Advance retail sales for the month increased 3%, compared to expectations for a rise of 1.9%, the Commerce Department reported Wednesday. Excluding autos, sales increased 2.3%, according to the report, which is not adjusted for inflation.

Consumer 100
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Moosejaw introduces gear, apparel resale program

Retail Dive

The Walmart-owned retailer is offering customers store credit in exchange for their secondhand items.

Apparel 105
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Subway confirms it’s up for sale

Retail Wire

Subway, one of the world’s most recognizable fast food brands, has confirmed it’s up for sale. The 58-year-old company said Tuesday that its shareholders are “exploring a possible sale” of the company and that it has hired J.P. Morgan to help conduct the process. A price tag wasn’t announced in Subway’s statement, but the Wall Street Journal said Subway could be valued at more than $10 billion.

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14 Boutique Giveaway Ideas to Grow Your Business

Shopify

Looking for boutique giveaway ideas for your retail store? Use these 14 suggestions (+ examples) to run giveaways that boost customer engagement and sales.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.