Wed.May 25, 2022

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Balancing Privacy and Personalization: The Key to Customer Loyalty 

Retail TouchPoints

Retailers are facing a myriad of challenges, from tightening budgets, smaller profit margins and financial constraints to clunky legacy infrastructure and increasing competition from major online stores. This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data.

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Brand voice: How to create the voice of your FMCG brand

Tokinomo

In the retail industry, competition is fierce and brands need to do everything in their power to make sure that they attract the attention of shoppers. Sometimes, it’s not just about a large budget or an innovative campaign. The simple, elementary things can make it or break it.

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Chanel to Open Dedicated Boutiques for Top Clients Following $15.6B in 2021 Revenues

Retail TouchPoints

Chanel plans to deliver personalized experiences to top-purchasing clients through dedicated boutiques as it builds upon strong FY2021 earnings of $15.6 billion in revenues — an increase of 49.6% YoY for the year ending Dec. 31, 2021. Business of Fashion reported that the luxury fashion house will create boutiques to cater to its most supportive clients through private shops, separate from its 250 retail locations, which do not include beauty.

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Marketplace Medcart chalks up $10 million in first-year sales

Inside Retail

Australian health and medical start-up Medcart has achieved $10 million in annual sales in less than 12 months. The website allows pharmacy, health and medical providers to display their products along with images, descriptions and prices. Customers can search the portal and place orders directly, make payments or enquire about bulk deals and have their purchase shipped directly from the providers.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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How REN Clean Skincare Reimagined Loyalty by Making Shoppers Part of its Sustainability Journey

Retail TouchPoints

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. REN Clean Skincare is combining both aspects by tying its sustainability efforts to its loyalty program , giving the retailer’s most loyal shoppers options to spend their points for the good of the world as well as on themselves.

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Amazon Australia creates 1000 seasonal jobs

Inside Retail

As mid-year seasonal sales pick up, Amazon Australia says it plans to employ 1000 new workers at its Fulfillment Centres (FC) and logistics sites. . The announcement comes as the company continues to invest in its operations network including onboarding hundreds of new employees to its recently launched robotics site in Western Sydney. The business says it will employ new workers across a range of areas based on their experience and skill levels to help pack, ship and move orders to customers ac

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Moscow’s ‘shuttle traders’ may return as Nike axes Russian franchise deals

Inside Retail

US sportswear maker Nike has not renewed agreements with its largest franchisee in Russia, the Vedomosti daily reported on Wednesday, marking the latest exit by a major US brand since Russian forces entered Ukraine in February. On Monday, Starbucks Corp said it was pulling out of Russia and McDonald’s trademark “Golden Arches” were lowered near Moscow, following the sale of its burger chain to a licensee.

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Global Mutual signs 8,500 sq ft Sports Direct at Affinity Devon

Retail Focus

Frasers Group has this week committed to open a new 8,500 sq ft Sports Direct store at Affinity Devon , the 100,000 sq ft outlet scheme in Bideford. The news underlines the confidence in the Global Mutual managed scheme from the occupier community. This letting follows the opening of Quba and Co. in a new 1,500 sq ft store last month. Over the next few months, a further 10,000 sq ft of new lettings are set to be announced.

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“We can’t afford it” and other plus-size fashion excuses designers make

Inside Retail

It’s 2022 and while small steps are being made towards a more inclusive fashion future, such as the first ever plus size fashion show and greater overall diversity on the catwalk at Australian Fashion Week, there is still a long way to go. Case in point: of the suite of designers showing at Australian Fashion Week, only around 40 per cent make a size 16.

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How Cisco Duo Is Simplifying Secure Access for Organizations Around the World

Cisco Retail

At Cisco Duo, we continually strive to enhance our products to make it easy for security practitioners to apply access policies based on the principles of zero trust. This blog highlights how Duo is achieving that goal by simplifying user and administrator experience and supporting data sovereignty requirements for customers around the world. Read on to get an overview of what we have been delivering to our customers in those areas in the past few months.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How to stay ahead of the e-commerce curve this year

Inside Retail

As we approach the halfway point of 2022, a year in which worldwide e-commerce sales are expected to reach $5 trillion , staying on top of the trends and knowing which way the wind is blowing is crucial. The findings in BigCommerce’s 2022 ANZ State of Ecommerce Report give valuable insights into what aspects of online shopping matter to consumers. The report surveyed more than 5600 online shoppers, randomly selected from Australia and New Zealand, to find out straight from the source where retai

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Revisiting the Session: The Potential for Shared Signals

Cisco Retail

Sometimes in order to move forward effectively, it’s good to take stock of where we’ve been. In this blog, we’ll review a concept that has been foundational to networking and cybersecurity from the beginning: the session. Why focus on the session? As the philosophy of Zero Trust is adopted more broadly in the security industry, it’s important to understand the building blocks of access.

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L’Oreal invests in Japanese beauty startup Sparty

Inside Retail

French beauty conglomerate, L’Oreal, has completed a minority investment in Tokyo-based beauty startup Sparty through its corporate venture capital fund BOLD (Business Opportunities for L’Oreal Development). The deal marked L’Oreal’s first venture capital investment in Japan. The value of the investment has not yet been disclosed. Through D2C business model, Sparty provides personalised products and consumer services from brands, including Medulla in haircare and Hotaru in skincare.

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Loss Prevention & Fraud Detection in Retail

Cisco Retail

In an industry known for its tight margins, any loss in retail is significant. Retailers often need to sell many multiples of an item to breakeven on a single loss. “Shrink” is a $60B dollar issue for the retail industry globally and growing rapidly. Most retailers attribute 50-60% of losses to associate actions. Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of Loss Prevention (LP) concerns, along with associate fraud and returns fraud.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Coinbase NFT Goes Live in Beta

Small Biz Trends

Coinbase NFT , a Web3 social marketplace for the cryptographic tokens NFTs, has gone live in beta. Anyone can now check out the first version of Coinbase NFT at nft.coinbase.com and browse the vast collection of NFTs on the Ethereum blockchain. Coinbase NFT Goes Live in Beta. Beta testers are now able to create a Coinbase NFT profile to buy and sell NFTs using a self-custody wallet.

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Cisco study: Your cloud adoption strategy is highly dependent on evolving to a cloud operating model

Cisco Retail

New hybrid cloud trends report reveals ways you can maximize your multicloud investments. I’m sure you’ve all seen the numbers showing the large and growing percentage of public cloud adoption among enterprises today. We were curious about the numbers ourselves, so we commissioned 451 Research to conduct a survey of 2500 IT decision makers and cloud, DevOps, and networking professionals around the world.

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Best Bluetooth Headphones for 2022

Small Biz Trends

Not that long ago, a set of headphones on someone meant they were listening to music. But today, headphones can answer and make a phone call, control functions on your phone, and cancel unwanted noise, to name a few of their capabilities. And all these functions are now accessible wirelessly through Bluetooth headphones. Whether you are in the workplace, commuting on public transportation, at home, or working out, Bluetooth headphones are extremely flexible.

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Fast, faster, fastest: Quickest commerce wins in India

Inside Retail

Rakesh Kumar, 26, stands in a lengthy queue outside a retail grocery chain store in the southern Indian city of Bangalore during the morning peak hour. His body language is uptight, with a sense of urgency he doesn’t express in words. Kumar, a delivery executive, is waiting to collect the grocery order he needs to deliver within a stipulated time frame.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Pepsi ends sponsorship of Super Bowl halftime show

Retail Wire

Pepsi has decided that it will no longer sponsor the Super Bowl halftime show. The company said in a statement that the decision is part of a “larger strategic shift to bring unprecedented music and entertainment experiences” to people as the way they consumer music changes.

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Target Australia burnishes fashion credentials with Chadstone pop-up

Inside Retail

Target Australia has brought its reputation for affordable quality to life with an interactive pop-up outside its flagship store at Chadstone Shopping Centre. Running from Thursday through Sunday, the pop-up features select items from Target Australia’s Autumn/Winter collection, highlighting its focus on style as well as sustainable sourcing through the use of natural materials, such as organic cotton, responsibly sourced Merino wool and certified viscose.

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Amazon opens its first clothing store

Retail Wire

Amazon Style, Amazon.com’s first clothing store, has opened at the Americana at Brand shopping center outside of Los Angeles. The 30,000-square-foot store features technology intended to make the shopping experience more convenient and personalized. “Gone are the days where I have to get dressed, go out on the floor and see if that size I want is even available,” said Simoina Vasen, vice president of Amazon Style.

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Wayfair opens first AllModern store

Retail Dive

As losses grow for the home goods retailer, it's looking to expand its physical footprint for all five of its banners.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Wunderkind scales in Europe as it launches Dutch HQ

365 Retail

Wunderkind, the leading performance marketing engine that powers personalisation at scale for online brands and retailers, has scaled its operations in Europe with the opening of its Dutch HQ in Amsterdam. With more than 800 employees worldwide and a global turnover of over $100million, Wunderkind’s presence in the Netherlands, where it will expand headcount by 150% in the next 12 months, is the next step in its Europe expansion plans.

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Chatbot startup Zowie raises $14M in Series A funding

Retail Dive

The company will use the funds to hire more employees and expand its product.

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Laybuy appoints global leader in risk management as Chief Risk Officer

365 Retail

New Zealand Buy Now Pay Later (BNPL) provider Laybuy has today announced it has appointed leading risk management expert Jamie Byles as its new Chief Risk Officer (CRO). In this newly created position, which is part of Laybuy’s senior leadership team andbased in London, Jamie will be responsible for driving Laybuy’s risk management strategy, ensuring Laybuy is continuing to use the most effective tools available to prevent fraud, protect customers and minimise credit risk.

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Business Trip Packing List

Small Biz Trends

Getting your business trip packing list just right isn’t always easy. There are so many different elements that need to be balanced, such as casual clothing versus business attire, electronics, key documents, etc. Getting all your business essentials together for your next trip, especially international business travel, can be overwhelming. That’s why we’re going through some essential business travel tips to help you get your work trip packing list just right.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Heralding the new age of the chatbot

365 Retail

When people think ‘robot’ they may visualise a 1960s-style sci-fi creation, but today’s robots come in many forms. And although many of these may be invisible to consumers in the form of chatbots and automated services, they are forging the way for a new era of customer experience. We’ve seen plenty of dynamic use cases of robots in modern day retail, from Amazon introducing automated retail through their digital Amazon Fresh grocery stores and robot-powered micro-fulfilment, to a wh

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12 Printable Job Application Forms

Small Biz Trends

Small businesses have a lot of challenges, especially when it comes to hiring. The process of finding and vetting candidates can be time-consuming and expensive. One way to streamline the process is to use printable job application forms. These are forms that applicants can fill out and submit online or in person. This post discusses the benefits of using printable job applications and provides you with links to 12 different types of employment forms you can use.

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50 years in: Nike's game plan for winning with women

Retail Dive

The athletics retailer is simplifying its leggings and bra strategies, and emphasizing deeper inclusion as it looks ahead to the next 50 years.

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JYSK continues UK expansion with new store to open in Telford

A1 Retail

As part of JYSK’s plans to expand in the UK, the largest Danish retailer, operating globally, will be opening its first Telford store on 2nd June 2022 at Unit NQ1, Northern Quarter, Telford Shopping Centre. The new store will be managed by Stephen Ambrose and boasts 1200 sq mtrs of floor space in the latest JYSK store concept layout. JYSK will bring affordable Scandi-chic homeware to Telford, in addition to 10 jobs being created by the Danish brand.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.