Fri.Aug 20, 2021

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5 Reasons Why Your Business Should Focus on Customer Data

Retail TouchPoints

There’s no doubt that digital innovation is revolutionizing the retail landscape — just imagine that today, the average person produces some 1.7 MB of data every second. Leaving an information footprint everywhere we go in the online world, it’s those that can make sense of this data that get ahead of the competition. Peter Drucker, the father of modern business management, is attributed with an iconic quote: “If you can’t measure it, you can’t improve it.

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Mango opens new flagship store in Oxford Street

Retail Focus

Fashion retailer Mango has launched a new flagship store in London. The new space will be located at 223-235 Oxford Street, taking the total number of stores in the United Kingdom to 43. The aim is to create a functional, relaxed and welcoming space that promotes and simplifies the interaction between the customer and store staff, as well as improving the distribution of collections.

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Walmart Rolls Out Geek Squad-Style Tech Support Service Nationally

Retail TouchPoints

Walmart is taking a swipe at Best Buy with the rollout of its new Tech Services offering, which includes 24/7 remote support, device repair and setup services, both in stores and in homes. Walmart originally began testing the program in select stores by offering both consumer electronics and technology services to its customers. Following a successful pilot, Walmart is now rolling out the offering nationally.

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Reflecting on Marc Andreessen’s ‘Software is Eating the World’

Cisco Retail

Ten years ago today, August 20, 2011, Marc Andreessen, the co-founder of Netscape and an influential investor, published a pivotal story in the Wall Street Journal: Why Software is Eating the World (also reprinted on his venture capital firm’s Web site). It was a stake in the ground and a rallying cry. I’ve never forgotten that story and the impact it had on me.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Guest Post: How to Go Above & Beyond for Your Customers to Secure Their Repeat Business

Hyken

This week we feature an article by Ray?Blakney, CEO and co-founder of Live Lingua , a renowned online language learning platform. He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow y

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Foot Locker net sales surge 28% from 2019

Retail Dive

The company outlined more details on its acquisitions of WSS and Atmos, and provided an update on its wind down of Footaction stores.

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Nordstrom debuts young adult ambassador program

Retail Dive

The retailer will provide mentorship and paid opportunities for participants, aged 14 to 22, interested in the future of retail.

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Nisa Retail boss admits industry facing ‘challenging operating conditions’

Talking Retail

Nisa Retail’s chief operating officer has spoken of the “challenging operating conditions” the industry is facing as driver shortages, the impact of Covid and the “pingdemic” hit the supply chain. John McNeill says the recent combination of one-off factors “have cumulated to create an extraordinary environment the likes of which we have never seen before.

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Macy's says its Polaris turnaround is 'working'

Retail Dive

But, as Amazon looms, the department store may not be prepared for the day the high-spending U.S. consumer settles down.

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Dick’s Sporting Goods promotes CFO from within

Retail Wire

Dick’s Sporting Goods has named Navdeep Gupta as its chief financial officer, replacing Lee Belitsky, who is remaining with the company to oversee its supply chain and other functions. Mr. Gupta joined Dick’s in 2017 as senior vice president of finance and chief accounting officer. He previously served as senior Vice President of finance at Advance Auto Parts.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Bath & Body Works, Victoria's Secret show different strengths in Q2

Retail Dive

With some metrics still tangled together, the now-separated brands still featured in each other's reports. But it's clear why they shouldn't be together.

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Foot Locker’s 2Q exceeds expectations

Retail Wire

Foot Locker reported adjusted earnings per share of $2.21 in the second quarter, compared to the $1.08 expected by analysts, on sales of $2.28 billion, which also exceed Wall Street forecasts.

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The Weekly Closeout: Crate and Barrel partners with Shinola and Shrek goes Supreme

Retail Dive

The retailer collaborated with the luxury watchmaker for a furniture and housewares collection, and the famous green ogre is Supreme's new muse.

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NBA star invests in online weed finder

Retail Wire

Brooklyn Nets star Kevin Durant has announced a partnership and sponsorship deal with Weedmaps, a legal cannabis site that guides users to local dispensaries in their state. “I think it’s far past time to address the stigmas around cannabis that still exist in the sports world as well as globally,” said Mr. Durant. “This partnership is going to help us continue to normalize those conversations, as well as create content, events, and a lot more through our Boardroom media

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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American Eagle homes in on Twitch with new creator partnership

Retail Dive

As Twitch's Official Apparel Partner, the brand will run a weekly segment around gaming, a five-part docuseries spotlighting streamers and merchandise.

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BJ’s touts record membership numbers

Retail Wire

BJ’s Wholesale Club said that it achieved four percent comp sales growth during the second quarter as its club membership grew by three percent and its membership income was up 7.6 percent. “Our growth this quarter was driven primarily by record renewals. We continue to experience the highest rates of renewal on the largest class of members we have ever attracted.

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USPS shippers need 2-day notice of disruption to avoid hectic peak, watchdog says

Retail Dive

The Postal Service didn't announce embargoes and volume redirections during the 2020 peak season early enough for mailers to adjust, the agency's inspector general said in an audit.

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Petco CEO says stores drove online sales gains

Retail Wire

Petco CEO Ron Coughlin said 87 percent of its online orders were fulfilled in stores in the second quarter helping the chain achieve gains on both its top and bottom lines. Mr. Coughlin said that fulfilling orders locally helps the pet products retailer get items to its customers more quickly and a lower cost than its online-only rivals.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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New Brewery Opens at Chateau Centre in Suburban Grand Rapids

Shopping Center

Wyoming, Mich. — 3 Gatos Brewery has opened its first location within Chateau Centre at 1760 44th St. in Wyoming, a southern suburb of Grand Rapids. At 3 Gatos Brewery, the food and beer are influenced by Brazilian and German… The post New Brewery Opens at Chateau Centre in Suburban Grand Rapids appeared first on Shopping Center Business.

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Macy’s CEO says consumers’ shopping approaches defined by location

Retail Wire

Suburban shoppers seem to have much less trepidation heading back to Macy’s stores while those in urban areas are more cautious. “There is definitely the different psychology with suburban and the urban customers right now,” Macy’s CEO Jeff Gennette said. The department store retailer reported that sales in suburban locations is above 2019 levels while those in urban centers continue to lag.

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Taco Bell to Reinvent Drive-Thru Concept With Futuristic Restaurant in Suburban Minneapolis

Shopping Center

Brooklyn Park, Minn. — Taco Bell is building a restaurant with a new drive-thru concept in Brooklyn Park, a suburb of Minneapolis. Construction is underway on the 3,000-square-foot, two-story restaurant. Completion is scheduled for summer 2022. Known as Defy, the… The post Taco Bell to Reinvent Drive-Thru Concept With Futuristic Restaurant in Suburban Minneapolis appeared first on Shopping Center Business.

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Jason & Scot Show Episode 272 – Q2 E-Com Data, Walmart/Target Earnings, and Amazon Dept Store!?!?

Retail Geek

A weekly podcast with the latest e-commerce news and events. In episode 272 we break down the US Dept of Commerce July retail data, and Q2 E-Com data, look at Q2 earnings from Walmart, Target, Home Depot, and Lowes, and discuss a potential Amazon Department store concept. Subscribe: Apple Podcasts Google Podcasts Spotify Stitcher Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook. ?

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Delivering On Your Promises in the Global Marketplace

LS Retail

©iStock/fizkes Delivering on your promises is doing what you say you are going to do when you say you are going to do it. Every time you follow through on a commitment, small or large, you build trust. And if you go above and beyond, you make an even stronger impression. So, if you say you are going to email prices to your customer by tomorrow, try for today.

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Contactless payments set to make up almost half of all UK payments by end of 2022, research shows

Retail Times

Contactless spending is expected to account for almost half of all transactions by the end of 2022 (47%), as it becomes the most popular payment method for the first time, according to new research.

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Meet the top Q2 MuleSoft Community contributors

Mulesoft

This past quarter the MuleSoft Community hosted over 135 Meetups, introduced a brand new MuleSoft Mentor program, and welcomed many new contributors. In this post, we’ll be sharing the top contributors this quarter — with quite a few new faces! Earning a feature in our Community Roundup is a great accomplishment and means these Ambassadors, Mentors, […].

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Manchester-based distillery announces collaboration with Cheshire’s Beartown Brewery to create new Tom Gin

Retail Times

Zymurgorium, the creator of never-seen before gins and liqueurs, has teamed up with Beartown Brewery, an award-winning Cheshire based brewery, to produce a new powerhouse gin, The Cub.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Marks and Spencer says turnaround plan working as it upgrades profit targets

365 Retail

Marks & Spencer has said its turnaround plan is working as the retailer upgraded its profit targets after strong food and clothing sales. Shares soared after the high street stalwart said it is on track to surpass the top end of its previous profit guidance of £300 million to £350 million for the year. M&S said it believes the performance provides “strong confirmation” that it has benefited from its Never the Same Again overhaul programme, which has seen the group axe dozens of stores.

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Amazon’s plans for cashierless department store will send ripples through retail sector, says software specialist

Retail Times

Amazon's plans to open several department-style stores across the US, offering consumers the chance to physically shop for clothing, household items, electronics, and other popular goods, will send ripples through the retail sector, says software specialist VAI.

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New figures highlight ‘weak’ retail performance in July

Talking Retail

Retail sales volumes fell by 2.5% last month, the weakest performance since April, but remain well above pre-pandemic levels, according to new figures from the Office for National Statistics (ONS). Food sales declined by 1.5% during the month, compared with June, as more consumers were able to return to hospitality venues because of the easing. This story continues at New figures highlight ‘weak’ retail performance in July.

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itsu launches sriracha seaweed thins into supermarkets nationwide

Retail Times

itsu – the Asian-inspired healthy food brand – is launching sriracha seaweed thins, continuing to meet consumer demand for adventurous, savoury snacks amidst a surge in popularity for condiments with spice and flavour. First to market, itsu is the #1 seaweed snacks brand in the UK (99% market share).

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.