Nelson Blackley
DECEMBER 30, 2020
My final post of 2020 avoids the predictable review of the retail sector over the past year or the trap of forecasting what might happen in retail during 2021. Instead, I am returning to a subject increasingly mentioned in debates and discussions about the future commercial relationship between retail landlords and their tenants, which is turnover-based rents.
Retail Prophet
DECEMBER 30, 2020
It’s difficult to believe that just shy of a year ago we and 37,000 of our colleagues in the global retail industry crowded into the Jacob Javits Center in New York City for the annual Coachella of retail, known as the National Retail Federation’s “Big Show”. Amid the relative optimism of a new year ahead, little did any of us know that thousands of miles away, in a city most couldn’t point to on a map, a microscopic entity was about to turn our entire world inside out – and the retail industry
Retail TouchPoints
DECEMBER 30, 2020
There are moments when you glance up and notice a red-faced customer marching towards you with a look in their eye and know that everything in the moment in which you’re about to be engaged is going to be challenging. You take a deep breath, you bring your company’s core values into your line of vision, and before the words from the seemingly hostile customer are elicited, there you stand with a big bright smile, and say, “Hello, and how can I help you today.
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