Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. industry. When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain.

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Payment Services Consumer Customer Experience Accounting 306

Inside Retail

JULY 22, 2021

Activewear brand Lorna Jane has been fined $5 million over false and misleading claims it made last year that its of products protected against Covid-19. The judge called the business’ actions “exploitative, predatory and potentially dangerous”, according to the ACCC, which took Lorna Jane to court over the claims in December 2020. The marketing campaign was apparently overseen, signed off, and promoted by Lorna Jane chief creative officer Lorna Jane Clarkson.

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Marketing Advertising Promotions Consumer 264

Retail TouchPoints

JULY 22, 2021

As Uber continues to build out its logistics business, Uber Freight will acquire Transplace for $2.25 billion , including up to $750 million in Uber Technologies common stock with the remainder in cash from TPG Capital. The combined companies will seek to combine Uber Freight’s network of digitally-enabled carriers with the Transplace shipper technology and operational solutions to create a scaled logistics platform that can serve both shippers and carriers of any size.

Supply Chain Management 306

Supply Chain Management Management Marketing ATS 306

Inside Retail

JULY 22, 2021

NSW state premier Gladys Berejiklian and chief health officer Dr Kerry Chant have declared the Sydney outbreak a “national emergency” and have called on the federal government to shift its vaccine strategy to focus on workers in the state’s most impacted areas in an attempt to get the delta virus under control. “There is no doubt that the numbers are not going in the direction we were hoping they would at this stage,” said Berejiklian.

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Supermarket ATS 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JULY 22, 2021

Askneo has launched a conversational chatbot for the Neo SMS platform that aims to use texting to turn mass customer outreach into personalized interactions at scale. The solution offers a no-code interface to help retail brands personalize sales and marketing with more human messages. With the addition of the SMS Bot, Neo aims to help customers better reflect their brand by customizing automated replies and questions.

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Planning Marketing ATS 278

Inside Retail

JULY 22, 2021

Department store Myer has signed a ten-year lease on a new 40,000 sqm warehouse which will serve as the 120-year-old business’ new national distribution centre. The warehouse, situated in Ravenhall, Victoria, will serve Myer’s stores and online efforts, will hold over 100,000 SKUs, and is key to the next phase of the department store’s ‘Factory to Customer’ initiative – and is another important step in the ongoing ‘Customer First Plan’ according to chief executive John King.

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Markdowns Department Stores Fulfillment Inventory Management 246

Tokinomo

JULY 22, 2021

Multichannel retail, omnichannel retail, harmonized retail. Are they simple buzzwords? While all of them have buzzword potential, they are actual strategies that can help brick and mortar stores increase the number of customers and, eventually, increase sales.

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246

Retail TouchPoints

JULY 22, 2021

Price optimization solution provider Engage3 has launched its Price Image Management (PIM) suite for independent grocers and convenience stores. The Engage3 PIM platform is designed to help independent retailers track their competitive price position in the center store, perishables, private label and fuel, as well as optimize those prices to maximize traffic and margin.

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Grocer Management Marketing 264

Inside Retail

JULY 22, 2021

Online marketplace Catch.com has appointed chief commercial officer Jason Bagg as its new chief marketing and commercial officer: a newly created hybrid role. Bagg, who joined Catch in early 2020, will take on leadership of the company’s marketing team while continuing to look after its customer strategy and loyalty programs. According to Catch, the new role will allow the company to form an end-to-end view of the customer’s journey, strengthening its customer focus and taking its customer exper

Promotions 130

Promotions Customer Experience Marketing Shopping 130

Retail Wire

JULY 22, 2021

Costco is teaming up with Uber to test same-day delivery of groceries in Austin, Dallas and Houston, TX. Customers will not need to be Costco members but they will need to spend at least $35 to have their online orders delivered.

ATS 130

ATS 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JULY 22, 2021

Despite TikTok being the most downloaded app worldwide in 2020 (and the first half of 2021), for many brands, the video sharing platform is uncharted territory. Compared to more established social media platforms, TikTok is still beefing up its solutions and services for businesses, and shopping functionality (outside of China) is still some way off.

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Advertising Marketing Consumer Shopping 130

Retail Wire

JULY 22, 2021

Retailers are feeling the pressure to maintain stock positions for high demand products kids will need at school due to supply chain interruptions. The National Retail Federation has forecast a 6.4 percent increase in back-to-school spending this year.

ATS 130

ATS 130

Inside Retail

JULY 22, 2021

Oroton names new CEO. Luxury accessories brand Oroton has appointed Jenny Child as CEO, taking over from David Kesby, who is stepping down in October. Child was previously a partner at management consulting firm McKinsey and Co, where she worked for 14 years partnering with retail and consumer companies in Australia, New Zealand and the US to transform their businesses and accelerate their growth.

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Accessories Supermarket Apparel Consumer 130

Retail Focus

JULY 22, 2021

Dreams has opened the first bricks and mortar presence for Feather & Black, with a concept store opening in the Dreams Hedge End store. Despite a challenging year for retail more broadly, the opening in Hedge Ends marks the beginning of a new phase for Feather & Black as an omni-channel brand. Further growth is also on the horizon, with two additional standalone store openings planned for the brand this year.

Location 130

Location Planning Marketing ATS 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JULY 22, 2021

In a quest to cut costs, many businesses inadvertently leave money on the table by overlooking legitimate savings or chasing false economies. From paying more than necessary to cutting budgets on activities that bring home the bacon, here are some of the most commonly overlooked savings in business to look out for in 2021: 1. Marketing waste. Advisors warn against cutting marketing budgets at the risk of plunging into obscurity.

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Finance Planning Returns Management 130

Cisco Retail

JULY 22, 2021

How can manufacturers accelerate digitization? The payoffs are huge. Think predictive maintenance to reduce operational costs. Or, “digital twinning” to simulate changes to assets or processes and create new business opportunities. Using network devices as sensors to improve cybersecurity. With rewards like this at stake, what’s stopping manufacturers from going all-in on the industrial IoT?

Management 145

Management ATS 145

Inside Retail

JULY 22, 2021

Never before have customers been so savvy, so time-poor and so bombarded with brands as they are now. Smart retailers understand that to cut through the noise, omnichannel excellence is the name of the game. Enter: Womenswear retailer Cue and its industry-first ‘Commerce Anywhere’ concept. “Commerce Anywhere is about giving people the ability to transact in everyday moments, whether they’re watching TV or using a smart device when they’re out and about,” explains Cue’s chief innovation officer,

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Shopping Location Fulfillment Customer Experience 130

Cisco Retail

JULY 22, 2021

If you were a kid like me, when you thought of your future job you pictured yourself ala George Jetson. Leaning back on a chair, pushing a button or two and letting a computer handle the rest of your work. It looked like a sweet setup—Mr. Spacely aside. Although I didn’t know it at the time, this was my first exposure to Artificial Intelligence and Machine Learning (AI/ML).

Management 144

Management ATS 144

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JULY 22, 2021

Online marketplace Catch.com has appointed chief commercial officer Jason Bagg as its new chief marketing and commercial officer: a newly created hybrid role. Bagg, who joined Catch in early 2020, will take on leadership of the company’s marketing team while continuing to look after its customer strategy and loyalty programs. According to Catch, the new role will allow the company to form an end-to-end view of the customer’s journey, strengthening its customer focus and taking its customer exper

Promotions 130

Promotions Customer Experience Marketing Shopping 130

Retail Wire

JULY 22, 2021

Unilever announced that rising costs for ingredients, packaging and transportation will result in higher prices paid for its brands by consumers. The consumer packaged goods giant, which increased prices by 1.6 percent in the second quarter, expects further increases going forward with supply and demand challenges having yet to work themselves out.

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Consumer 100

Inside Retail

JULY 22, 2021

Since its launch in Torquay, Victoria in 1990, Roxy has been a cult surfwear brand specifically aimed at supporting female surfers. Fast forward 31 years later and the business is continuing to empower women and connect with consumers. . In this interview, we chat with Roxy’s new creative and design director, Stephanie Micci, about how the surfwear industry is evolving and the process behind creating performance-driven swimwear.

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Consumer Shopping ATS Marketing 130

Retail Wire

JULY 22, 2021

J.C. Penney is teaming with Thirteen Lune, which features emerging beauty brands under Black and Brown ownership. The companies will roll out the new items for Penney customers on a select store basis before going chain wide by the fall of 2022.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JULY 22, 2021

Amazon, Catch, Ebay and Kogan are under the regulatory spotlight as the ACCC continues its five-year investigation into digital platforms operating in Australia. Consumers, platforms and third-party sellers – from small businesses to major brands – are being invited to make submissions to the commission as it studies a range of potential issues potentially impacting open-market competition. .

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Advertising Consumer Marketing 130

Retail Wire

JULY 22, 2021

Brian Beitler, chief marketing officer of QVC U.S.A and HSN, believes that improved storytelling can bridge the gap between physical and virtual retailing. “What was so powerful about retail experiences was the relationships you built with the shopkeepers and the proprietors of those stores. And candidly, in many ways, shopping was as much about fulfilling a need as it was about passing time and enjoying recreation.

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Fulfillment Shopping Marketing 100

Talking Retail

JULY 22, 2021

Tougher sanctions to tackle the illegal tobacco trade have been warmly welcomed by the Association of Convenience Stores (ACS). The government has said it will introduce extended powers for trading standards officers as well as a new track and trace penalty for non-compliant products in the Finance Bill 2021/22. The plans follow a consultation launched.

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Planning Finance ATS 122

Retail Wire

JULY 22, 2021

A planned line from Kanye West as well as Instagram and TikTok influencers are seen to be drawing new consumers to Gap. The retailer has struggled in recent years as young consumers have opted to buy clothing at other chains.

Planning 100

Planning Consumer ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Talking Retail

JULY 22, 2021

Independent retailers are facing stock shortages and absent staff as the “pingdemic” threatens to cause chaos. Deliveries have been badly affected in some areas, with retailers reporting both late and cancelled deliveries, partly down to the drivers having to self-isolate. Other stores are managing with fewer staff because some have been pinged by the NHS.

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Management ATS Wholesale 122

Retail Wire

JULY 22, 2021

Bed Bath & Beyond’s New York City flagship store bears little if any resemblance to its former self. The retailer has widened the space between aisles, reduced clutter, added branded shop-in-shops and opened up the space with natural sunlight through windows located next to a cafe. The store is one of the first of 450 locations scheduled to be remodeled.

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Location Shopping ATS 100

Talking Retail

JULY 22, 2021

Walkers is set to launch a campaign to drive awareness of its 100-calorie or less multi-pack snacks. The campaign will go live on 31 July across TV, out-of-home and social media platforms, and in-store media. Each product’s logo will be merged with expressions of “surprise and delight” across the campaign assets. For example, Wotsits will. This story continues at Walkers focuses on calorie count with latest campaign.

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ATS 116

Nvidia

JULY 22, 2021

This GFN Thursday brings in hordes of fun — and a whole lot of orcs. Orcs Must Die! 3 , the newest title from the action-packed, orc-slaying series from Robot Entertainment, is joining the GeForce NOW library when it releases tomorrow, Friday, July 23. . In addition, 10 more games are coming to the service this week. Play Your Games, Your Way. Gaming on GeForce NOW means having instant access to over 1,000 PC games streaming from the cloud.

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ATS 114

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience