Mon.Nov 20, 2023

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Black Friday & Cyber Monday: How Retailers Look to Win Shopper Interest

RIS News

The question on everyone's mind: will the volatile economic landscape stifle consumer spending due to inflation and rising debt, and put mounting pressure on shoppers during Black Friday sales?

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How Retailers can Combat the Rising Threat of Theft

Retail TouchPoints

Retail theft is on the rise, and many businesses are grappling with the financial fallout. In recent months, The Home Depot, Foot Locker, Target and other retail giants have suggested that shoplifting is cutting significantly into their respective profits. Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ).

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Pitt Street Mall keeps eighth ranking in world’s most expensive retail strips

Inside Retail

Sydney’s Pitt Street Mall has maintained its eighth spot in the rankings of the world’s most expensive retail strips. Pitt Street Mall has a rent of US$747 per sqft per year and is the only Australian destination included in the global top 10 list, based on Cushman & Wakefield’s Main Streets Across the World report. In Asia Pacific, Pitt Street Mall ranked fifth while Melbourne’s Bourke Street ranked 18th with a rent of $329.

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Australian Department Store Digitizes Merch Buying Experience

Retail TouchPoints

David Jones , the Australian premium department store, has digitized its merchandising and buying process as part of its broader Vision 2025+ strategy. The retailer, which is known for curating the most exclusive global and local brands, will use NuORDER Assortments by Lightspeed Commerce to empower buyers to digitally preview collections, develop assortment plans and complete orders in collaboration with brand partners, replacing manual, spreadsheet-based processes.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Tom Ford opens its first Australian Beauty concept store

Inside Retail

Estee Lauder’s beauty brand Tom Ford will open its first concept Australian Beauty Store at Chadstone – The Fashion Capital. The space will house the whole Tom Ford Beauty Collection, personalisation services and exclusive Tom Ford Christmas presents, as well as private blend scents including the recently announced Myrrhe Mystère. Myrrhe Mystère’s amber woody scent features the combination of the myrrh essence and ultra-vanilla accord, which creates a modern serenity in the luxury co

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Amazon Layoffs Result in Hundreds of Jobs Lost in Alexa Division

Retail Wire

Amazon laid off hundreds of employees from its Alexa division as part of a broader cost-saving initiative.

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Balenciaga Launches Tech-Enabled Merch that Sings

Retail TouchPoints

Balenciaga is venturing into wearable tech with a new merchandise series that gives consumers exclusive access to media. The luxury fashion house is partnering with EON , a company specializing in Digital ID technology, to embed a custom-produced song by Archive, a London-based trip-hop group, into items from the collection. The Balenciaga Music I Archive merch series includes T-shirts and hoodies and is available in Balenciaga stores and on Balenciaga.com, starting today.

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Johnnie Walker opens whisky-tasting experience in Sydney CBD

Inside Retail

Scotch whisky brand Johnnie Walker has opened a whisky-tasting space named Johnnie Walker Blue Room at Pitt Street Mall. The Blue Room allows visitors to taste the flavours of Johnnie Walker’s range including the Johnnie Walker Blue Label. Guests can also learn more about the brand’s history, browse its most popular premium selection, and purchase limited quantities of Johnnie Walker Blue Label Elusive Umami ahead of its official launch next year.

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Publix Promotes Murphy to CEO Post; Jones Named Executive Chairman

Retail TouchPoints

Publix has promoted its current President, Kevin Murphy, to CEO, while SVP John Goff will take on the President role. Current CEO Todd Jones has been named Executive Chairman, and all these changes will take effect on Jan. 1, 2024. All three executives are long-time Publix veterans: Murphy began in 1984 as a front service clerk in Margate, Fla., working his way up through various positions.

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Levi Strauss & Co’s chief digital officer talks AI, Gen Z and what’s next

Inside Retail

We speak with Levi Strauss & Co’s chief digital officer Jason Gowans about getting the fundamentals of e-commerce right, the latest technologies he is most excited to tap into, and what Gen Z really wants. Inside Retail : You joined Levi Strauss & Co earlier this year and are overseeing the company’s push into digital. Can you share some of the areas that you’ve been focusing on?

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Walmart, TJX Provide a Few Bright Spots in Q3 Results

Retail TouchPoints

Several of the nation’s largest retailers, including Target , Macy’s , Gap and BJ’s Wholesale Club , struggled during Q3, with all reporting net sales declines and all but one showing a fall-off in comparable store sales. Net sales for both Macy’s and Gap dropped 7% compared to the same period last year; Target did comparatively better, with a net sales drop of 4.3% , as did BJ’s, with a net sales decline of 2.8% and a slight comp sales increase of 0.3%.

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Sam Altman Fired as CEO of OpenAI and Hired by Microsoft

Retail Wire

After OpenAI's board of directors fired CEO Sam Altman, Microsoft has hired him to lead a new AI research team.

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Amazon Lays off Hundreds in Alexa Division, Homes in on Gen AI

Retail TouchPoints

Amazon has confirmed it is laying off “several hundred” jobs in its Alexa division, the latest move in the company’s strategic reprioritization and significant cost-cutting that began in early 2023. According to a memo written by Daniel Rausch, Amazon’s VP of Alexa and Fire TV and obtained by GeekWire , the layoffs are part of an effort to better align with customer needs and priorities, “which includes maximizing our resources and efforts focused on generative AI.

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In-app shopping, generative AI, and personalization - Weekly Snacks #81

Tokinomo

Campaign corner Too cool. Cat owners are aware that their beloved feline companions can exude an air of indifference—sometimes even to the point of being frustratingly nonchalant. These discerning kitties show no leniency, especially when it comes to the clichéd holiday customs that tend to evoke cringes from humans. Fortunately, the TEMPTATIONS™ brand is helping cat-owning households, enabling them to create lasting, enjoyable moments during the festive season in their new commercial.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Amazon Introduces Free AI Courses To Train Millions

Retail Wire

Amazon has launched “AI Ready,” a new commitment to provide free AI skills training to 2 million people globally by 2025.

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How True Classic is Bringing its Digital Strengths into the Physical World

Retail TouchPoints

Like many other DTC brands, True Classic made its first big impression online — in its case with a series of humorous, fast-paced, mildly homoerotic commercials. Also like many other DTC brands, its next step was into the brick-and-mortar world. But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. and San Jose, Calif., beginning in 2022.

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Waste from Adidas, Walmart, other brands fuelling Cambodia brick kilns – report

Inside Retail

Waste from at least 19 international brands including Adidas and Walmart is being used to fuel kilns in brick factories in Cambodia, and some workers were falling ill, according to a report by a local rights group released on Monday. The report by The Cambodian League for the Promotion and Defense of Human Rights, commonly known by its French acronym LICADHO, was based on visits to 21 brick factories in the Cambodian capital Phnom Penh and neighbouring Kandal province between April and September

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SPANX Launches First UK Apparel Pop-Up in Selfridges, London

Retail Focus

SPANX has launched its first apparel pop-up in London today. Located in the prestigious Selfridges Denim Studio, the exclusive space showcases SPANX’s revolutionary apparel & activewear for women. Recognized across the globe for revolutionising shapewear, the brand has leveraged over 20 years of design expertise to incorporate its signature innovative technology into apparel.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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The new chain of Japanese-style pharmacies set to take on Southeast Asia

Inside Retail

After announcing their joint venture in July, Alpro Group , the pioneering force behind Malaysia’s largest prescription pharmacy chain, Alpro Pharmacy, and Sugi Holdings, a renowned Japanese pharmacy chain boasting 1,600 stores in Japan, have officially unveiled the first Alpro Sugi Pharmacy in Malaysia. Located at The Starling Mall, a contemporary shopping centre in Petaling Jaya, west of Kuala Lumpur, this Japanese-style drugstore spanning 3,888 sqft marks a significant stride in the evo

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ProCook Opens 60th Store at atria Watford Shopping Centre

Retail Focus

ProCook opens the doors to its latest store on Thursday 23 rd November, following continued plans to pursue UK retail expansion. The new store at atria Watford Shopping Centre in the Greater London area is the brand’s 60 th store to open. The bright and airy 2,000 sq ft store features ProCook’s full range of high quality products, from tableware and cookware to cutting edge knife ranges and new line of electricals.

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Why hot sauce is taking the world by storm – and how brands are cashing in

Inside Retail

In the world of condiments, few have garnered as much attention in recent years as hot sauce. From the growth of sriracha to the popularity of the Hot Ones YouTube series, where celebrities are interviewed while eating some of the world’s hottest sauces, hot sauce has become more than a food item – it’s a pop culture phenomenon. And increasingly, it’s big business.

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Black Friday: Essential 2023 Insights for Online Brands & Retailers

Wiser

As 2023 wraps up, it’s time to turn our attention to the exciting opportunities that 2024 brings. One of the key calendar dates that looms for online brands and retailers is Black Friday. The day after Thanksgiving has traditionally marked the start of the holiday shopping season and continues to be a significant event for the retail industry.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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ARA predicts BFCM ‘extravaganza’ this year

Inside Retail

The Australian Retailers Association (ARA) has unveiled that this year’s Black Friday and Cyber Monday extravaganza will account for more than a quarter of all holiday transactions, with price-conscious customers doing their research to discover the greatest offers. ARA’s Salesforce report reveals that online shopping traffic is up 5 per cent year on year but has not resulted in a big increase in revenues.

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Black Friday Spending To Reach an All-Time High

Retail Wire

Consumers are planning to take advantage of Black Friday sales and promotions to get more for their dollar this holiday season.

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Cyber Week 2023: Retail Trends Dominating Black Friday & Cyber Monday

Intelligence Node

As we approach November, the retail world buzzes with anticipation for Black Friday and Cyber Monday—the colossal pillars of annual consumer spending. A testament to their irresistible draw for consumers. The post Cyber Week 2023: Retail Trends Dominating Black Friday & Cyber Monday appeared first on Blog.

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Disney, Adidas, Gap, and 16 Other Brands Linked to Toxic Clothing Waste

Retail Wire

Toxic clothing waste rears its ugly head yet again, and this time there are many heads.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Which is the best retail Christmas advert of 2023?

Retail Gazette

Christmas adverts have officially taken the nation by storm as the big retailers have released their festive campaigns over the past few weeks. But with many shoppers’ budgets squeezed, retailers faced a challenge to get the tone of their Christmas adverts right this year. Retail Gazette speaks with advertising industry experts to find out which businesses succeeded and what is retail’s best Christmas advert of 2023.

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Honda Recalls Approximately 250,000 Vehicles in the US

Retail Wire

Honda has recalled around 250,000 vehicles due to a suspected manufacturing error that could lead to engine problems.

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Beauty brands can use next-gen tech to grow sales, e-commerce panel shows

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! How beauty brands can use next-gen technology, including payments and e-commerce solutions and software, to increase sales was put under the spotlight in a panel discussion hosted by BlueSnap, the global payments platform; BigCommerce, the e-commerce platform; and SalesFire, the software company that helps retailers convert visitors to customers.

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Citigroup Layoffs Ensue as Part of CEO’s Restructuring Plan

Retail Wire

Citigroup has initiated a substantial round of layoffs as part of a planned restructuring of its corporate setup.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio