Retail Wire

DECEMBER 9, 2024

Hershey may be in position to be acquired by Mondelez.

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Inside Retail

DECEMBER 9, 2024

Bed Threads, The Iconic, and Oroton ranked ahead of other retailers in November for overall returns experience in the Online CX Index, Australias first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covered the returns experience for November, from customer re-packaging and returning a product to receiving their refund.

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Retail TouchPoints

DECEMBER 9, 2024

This story is part of Retail TouchPoints ongoing Small Business, Big Ideas series, focusing on smaller retail brands that have found big success and have even bigger ambitions. The advent calendar has long been a holiday staple, but in the last few years a new variation has soared in popularity luxury advent calendars, ranging in price from hundreds to thousands of dollars.

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Retail Focus

DECEMBER 9, 2024

This holiday season (and beyond), its even easier for shoppers at Benuta to find whats on their wishlists. Just in time for the holidays, Benuta Europes largest online store for rugs, and a provider of complementary home decor has teamed up with US-based Constructor , an ecommerce search and product discovery platform. With its large, diverse product catalogue including more than 20,000 items for all spaces and aesthetics Benuta uses Constructor so shoppers can pinpoint whats best for them.

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Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Hyken

DECEMBER 9, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is survey fatigue? How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? What are the best practices for creating effective and concise customer surveys?

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Inside Retail

DECEMBER 9, 2024

The Australian Retailers Association (ARA) is calling for national consistency in knife laws after new regulations took effect in New South Wales. Under NSWs new knife laws, it is illegal to sell knives to a child under the age of 18 (with exemptions for retailers selling to those who need a knife for their work or study). Police also have the authority to scan people for knives or weapons without a warrant in public.

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Inside Retail

DECEMBER 9, 2024

About 160 Mosaic Brands stores will close by the middle of next month, in a store consolidation program which will see the Katies brand wound down. The receivers and managers of Mosaic Brands have announced a store consolidation program, which includes closing down the Katies brand and its 80 stores, along with an additional 80 stores across the Millers, Rivers, and Noni B brands.

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Wiser

DECEMBER 9, 2024

To compete effectively in the retail landscape, this FMCG brand sought a more data driven approach to retail sales. Switching from a competitor to Wiser, the brand aimed to enhance field workflow, integrate data (sales, authorizations, promotions), and implement custom reporting. However, they faced significant challenges in making store-level data actionable, prioritizing efforts around high-void and out-of-stock stores and improving visibility into critical data.

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Retail Focus

DECEMBER 9, 2024

True Fit , the leading AI-driven solution that decodes size and fit for shoppers and fashion retailers, has announced its certification as a Shopify Plus Certified App Partner, helping fashion retailers selling on Shopify leverage AI-size and -fit recommendations to power conversions, improve customer lifetime value (CLV) and reduce returns. As a hallmark of innovation and proven performance, True Fit is the first – and only – size and fit app to be certified on the Shopify Plus Cert

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365 Retail

DECEMBER 9, 2024

LCI , the urban-lux vegan trainer and apparel brand, has opened its first physical store at the experiential retail hub, Future Stores , located at 95 Oxford Street, London. The launch marks LCIs move into brick-and-mortar retail, enabling the brand to connect with a broader UK audience and enhance its physical presence. Known for its bio-leather and recycled ocean plastic trainers, LCI has gained a strong online following, with investment from high-profile celebrities like Leonardo DiCaprio and

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Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Retail Focus

DECEMBER 9, 2024

The 2025 Retail Visual Merchandising and Display Awards are officially open for entries, offering an exceptional opportunity for retail professionals to celebrate their creative achievements and gain valuable industry recognition. Taking place on 12th March 2025 in London , next year s event will continue its long-standing tradition of spotlighting the talent that shapes retail spaces into captivating experiences.

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365 Retail

DECEMBER 9, 2024

Juicy Couture has announced its return to physical retail in the UK with the opening of a 1,200 sq ft store at Westfield Stratford City. The new location brings fans a fresh opportunity to immerse themselves in the brands signature blend of casual glamour and bold design. The stores contemporary design reflects Juicy Coutures iconic aesthetic, integrating elements from its previous retail spaces with modern enhancements.

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Returns Fashion Shopping Location 64

Retail Focus

DECEMBER 9, 2024

The Liberty Romford, the shopping centre owned and operated by Redical , has announced that beauty and wellbeing brand, Rituals , has opened its new store, heralding a strong start of the destinations retail transformation and elevation. The 1,162 sq ft store stocks the brands full range of luxurious yet affordable wellbeing products for bath, body and home.

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Retail Times

DECEMBER 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Pricer, the leading in-store automation andcommunication solutions provider, has announced a collaboration withGoogle Cloudto accelerate retailers pricing automation and shelf-edge digitalisation. Thecollaboration, which sees Pricers Plaza platform enabled by Google Cloud, will delivergreater speed, scalability and security to power in-store efficiencies

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Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Retail Focus

DECEMBER 9, 2024

Black Friday trading delivered improvements to web visits, ecommerce conversions and digital revenues in the lead-up to the discounting event, according to the latest data from Wunderkind , the leading AI-powered performance marketing and identity platform. Original data from Wunderkinds Marketing Pulse, which analysed over 39.5 million online shopping journeys, revealed that web visits increased by +19.8% in the week leading up to Black Friday (16 22 Nov 2024 vs 23 29 Nov 2024), as consumers

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365 Retail

DECEMBER 9, 2024

Black Friday trading delivered improvements to web visits, ecommerce conversions and digital revenues in the lead-up to the discounting event, according to the latest data from Wunderkind , the leading AI-powered performance marketing and identity platform. Original data from Wunderkinds Marketing Pulse, which analysed over 39.5 million online shopping journeys, revealed that web visits increased by +19.8% in the week leading up to Black Friday (16 22 Nov 2024 vs 23 29 Nov 2024), as consumers

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Retail Times

DECEMBER 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Majestic, the UKs largest specialist wine retailer, has launched a dedicated Christmas campaign celebrating the expertise of its store colleagues across the nation. Championing them as dedicated Store Sommeliers, Majestics campaign seeks to highlight how their experienced and qualified colleagues are on hand to help customers find the perfect wines to dr

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Retail TouchPoints

DECEMBER 9, 2024

Weed impresario Snoop Dogg has launched the SWED.com direct-to-consumer ecommerce marketplace, building on the successful openings this summer of a S.W.E.D. (Smoke Weed Every Day) dispensary in Los Angeles and coffee shop in Amsterdam. The site will feature Snoop Dogg and Death Row Records -branded hemp-derived cannabis products as well as serve as a directory for physical S.W.E.D. dispensaries, providing information for the LA and Amsterdam stores as well as other soon-to-be-launched locations.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Times

DECEMBER 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Primark has hit a new milestone, opening four new stores across four countries yesterday as its ambitious international expansion continues ahead of the festive season. The four stores in Glasgow, Scotland, Tours, France, Madrid, Spain (a relocation) and Queens, New York, US represent a combined investment of37 million.

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Retail Focus

DECEMBER 9, 2024

Streamlining the payout experience for merchants and other businesses,Ecommpay, the inclusive global payments platform, has launched a new Payouts via Hosted Payment Page facility. The new, efficient way to process payouts to payment cards as well for deposits made toApple Pay and Google Pay, the advanced Payouts via Payment Page solution is an industry first and game-changer for businesses where senders dont have the beneficiary’s details.

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Inside Retail

DECEMBER 9, 2024

Luxury fashion house Louis Vuitton has opened a pop-up store in Adelaide, demonstrating its commitment to maximising customer experience. The pop-up store, located inside Burnside Village shopping mall, offers a variety of the brand’s exclusive collections, including apparel and accessories. “The Louis Vuitton Pop-Up perfectly embodies our commitment to curating a world-class shopping experience for our valued customers,” said Gregg Downer, CEO of Cohen Group, which operates Bu

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Retail Times

DECEMBER 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Livingston Designer Outlet, the largest outlet shopping destination in Scotland, has reported record-breaking sales for Black Friday week. Saturday 30th November was a historic date for the Outlet, as it welcomed the highest number of guests it has ever seen, a true testament to its successful leasing strategy as visits continue to rise YOY.

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Retail TouchPoints

DECEMBER 9, 2024

The way we shop is transforming, driven largely by millennials and Gen Z as they shift from active to passive shopping. Rather than actively seeking out products, younger consumers more frequently discover them through engaging, immersive content on social media platforms like TikTok and Instagram. Imagine scrolling through your feed and stumbling upon a slick advertisement showcasing a stylish, ostensibly high-end product a high-performance vacuum, perhaps, or a stylish doormat.

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Retail Times

DECEMBER 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! With the festive season in full-swing, and ahead of Katherine Jenkins & Friends annual Christmas concert at the Royal Albert Hall, founders of Cygnet Gin, Katherine Jenkins OBE and Andrew Levitas, are thrilled to announce an exciting new partnership with Matteo Fantacchiotti, who has joined Cygnet as Partner and Chairman.

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365 Retail

DECEMBER 9, 2024

Rituals, the beauty and wellbeing brand, has officially opened a new store at The Liberty Romford , marking the beginning of a significant retail transformation at the shopping centre. The 1,162 sq ft store features the brands complete range of products, focusing on wellbeing across bath, body, and home. The store is positioned on Liberty Square, a prime location within The Liberty Romford, which is owned and operated by Redical.

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Retail TouchPoints

DECEMBER 9, 2024

Tractor Supply Co. plans to open approximately 100 new stores in 2025 as it moves toward its eventual goal of operating 3,200 locations 200 more stores than its previous target as part of its Life Out Here 2030 strategic vision. The rural-oriented retailer, which currently operates 2,270 stores in 49 states, also revealed plans to: Enhance localization at individual stores; Explore B2B direct-sales opportunities with larger farms, SMBs and event spaces; Expand capabilities to grow share of wal

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Management

Retail Times

DECEMBER 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Nero Group, the family owned and operated premium coffee house business behind Caff Nero, has today announced new partnerships with Waitrose and John Lewis. Building on their successful relationship established in 2021, Waitrose and the Nero Group have come together and developed a new cafe concept which will initially launch in five Waitrose stores.

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Hyken

DECEMBER 9, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones.

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Retail Times

DECEMBER 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Kennet Crayfish Company was a top three finalist in the “Food Producer of the Year category at the BBC Food and Farming Awards 2024. The finalists and winner were recognised at a ceremony in Glasgow by an expert panel of judges led by chef Hugh Fearnley-Whittingstall.

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Retail Wire

DECEMBER 9, 2024

McDonald's is selling 50-cent double cheeseburgers for a limited time.

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