Retail TouchPoints

AUGUST 5, 2022

The 2022 back-to-school season will likely avoid being negatively impacted by the weight of inflation, according to data from the National Retail Federation (NRF) presented at its 2022 Back-to-School Trends webinar. Changing demographics and the lingering impact of COVID-19 will have a bigger effect, but the overall results are expected to be on par with what retailers saw in 2021 — about $37 billion in back-to-school (BTS) and $73.9 billion in back-to-college (BTC) spending.

Accessories 311

Accessories Apparel Consumer Shopping 311

Retail Wire

AUGUST 5, 2022

The strong labor market remained that way in July with employers adding 528,000 jobs, according to the Labor Department. The national unemployment rate fell to 3.5 percent, matching the 50-year low set right before the outset of the novel coronavirus pandemic.

Marketing 130

Marketing 130

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents.

Merchant Services 278

Merchant Services Returns Shipping Payment Services 278

Retail Wire

AUGUST 5, 2022

Amazon.com has agreed on a deal to acquire iRobot, maker of the Roomba robot vacuum, for $1.7 billion in an all-cash transaction. “Customers love iRobot products — and I’m excited to work with the iRobot team to invent in ways that make customers’ lives easier and more enjoyable,” says Dave Limp, SVP of Amazon Devices. Colin Angle, CEO of iRobot, will continue to lead the company.

130

130

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

AUGUST 5, 2022

Amazon has agreed to acquire robot manufacturer iRobot for approximately $1.7 billion. Best known for its automated Roomba vacuum, iRobot produces a full suite of intelligent robotic devices for cleaning, mapping and navigation. “Over many years, the iRobot team has proven its ability to reinvent how people clean with products that are incredibly practical and inventive — from cleaning when and where customers want while avoiding common obstacles in the home to automatically emptying the collect

Planning 278

Planning ATS Marketing 278

Cisco Retail

AUGUST 5, 2022

Ever have one of those days where you’ve almost reached the office and you realize you left your laptop at home? Doubling back and refighting traffic is awful, frustrating, and completely inefficient. By the time you finally get to the office, it feels as if you’ve already put in a full day. We’ve all had days like that, and Cisco wants to make sure that managing your network isn’t a grind.

Management 144

Management Location Consumer ATS 144

Cisco Retail

AUGUST 5, 2022

This post was authored by Bev Wright, CIO for the University of Adelaide in Adelaide, South Australia. The University of Adelaide is a public research university in Australia that is a member of the Group of Eight, a distinction equivalent to the Ivy League in the United States. We have over 23,000 students, including international students from over 100 countries.

ATS 117

ATS Planning Location Management 117

Retail TouchPoints

AUGUST 5, 2022

New Jersey mall and entertainment complex American Dream has failed to make an interest payment on municipal loans sold to help finance the $5 billion venture. The missed payment was for $8.8 million , according to a regulatory filing. Payment on the $287 million debt was due Aug. 1, according to the filing. The balance in the reserve account previously used to make payments on the loans is $862.12.

Payment Services 250

Payment Services Finance Accounting Store Operations 250

Small Biz Trends

AUGUST 5, 2022

Grants are established to address a very wide range of issues. And this includes helping minorities, women and underrepresented entrepreneurs so they can better cope with the impact of a global pandemic and other economic conditions. The goal is to keep these small businesses and the entrepreneurs that run them to keep them operational for as long as possible.

Management 124

Management ATS Marketing 124

Retail Wire

AUGUST 5, 2022

Beyond Meat said it is cutting about four percent of its workforce in an effort to reduce costs at a time of inflationary pressure. The company is focused on providing consumers with a less expensive way to get their protein other than with meat.

Consumer 100

Consumer ATS 100

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Dive

AUGUST 5, 2022

“Drive love for the [Under Armour] brand and the rest will follow,” the founder said on an earnings call earlier this week.

130

130

Retail Wire

AUGUST 5, 2022

Amazon.com warehouse workers in the UK walked off the job after learning that they were going to receive a pay raise of 43 cents an hour and not the $1.20 they were expecting. David Nierberg, an Amazon spokesperson, said, “Employees are offered a comprehensive benefits package that includes private medical insurance, life assurance, income protection, subsidized meals, and an employee discount, among others, which combined are worth thousands annually, as well as a company pension plan.”.

Planning 100

Planning 100

365 Retail

AUGUST 5, 2022

Successful businesses are established and supported by various factors. A solid business plan, idea, and funds help form the company’s foundation. The processes and tools used to deliver this service and a solid team of employees help develop the company’s backbone. These factors combined help to keep a company operating as an efficient business.

Customer Retention 110

Customer Retention Returns Fulfillment Customer Experience 110

Retail Wire

AUGUST 5, 2022

New York’s attorney general Letitia James told a judge that Tyson Foods has failed to turn over materials related to its contractual terms, pricing and profit margins for the sale of meat to retailers in the state. Ms. James said that Tyson’s lawyers have argued that the company is not required to turn over information for meat that comes from outside the state.

100

100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Dive

AUGUST 5, 2022

The news means the retailer will have another pathway into the homes of consumers, adding to its existing portfolio of technology.

Consumer 126

Consumer 126

Retail Wire

AUGUST 5, 2022

Customers looking to stretch their dollars are redeeming coupons and taking advantage of loyalty rewards, according to Restaurant Brands International CEO Jose Cil. RBI, the parent company of Burger King, Popeyes and Tim Hortons, has raised menu prices this year to offset higher costs.

100

100

Cisco Retail

AUGUST 5, 2022

Over the past year, Cisco has embarked on a journey to make everything possible for our partners, distributors, and customers. We’ve worked together to help accelerate our customers’ digital transformation efforts, while continuing to navigate through multiple challenges. Despite those challenges—or perhaps because of those challenges—we’ve found that we’re more powerful together, and that when we work together, we can open up a world of limitless possibilities.

Management 99

Management 99

Retail Wire

AUGUST 5, 2022

American consumers are looking for ways to make more money or save on purchases as they try to find a way to affordably send their kids back to school with all the clothing and supplies they need for the new academic year. “Parents will always make it happen for their kids,” said Stephen Rogers, managing director of Deloitte’s Consumer Industry Center.

Consumer 100

Consumer Management 100

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Dive

AUGUST 5, 2022

Days after Shopify laid off 10% of its workforce it announced an investment in Klaviyo, while H&M launched a new brand with the help of a fitness icon.

108

108

Retail Wire

AUGUST 5, 2022

The average worker’s pay shrank 1.2 percent between Dec. 2019 and June 2022 when inflation was factored in. Retail and hospitality were the two industries where workers came slightly out ahead of the rate of inflation. Retail workers’ pay was up 0.2 percent during the period, according to an analysis of Labor Department statistics by Jason Furman, an economics professor at Harvard University and a former chair of the Council of Economic Advisers.

ATS 100

ATS 100

Small Biz Trends

AUGUST 5, 2022

D.G Yuengling & Son Inc. the oldest brewery in America, has unveiled the world’s largest QR code grown from crops. The QR code is approximately ¼ mile in length and ¼ mile in width, equating to around the same length of 20 football fields. Yuengling Brewery Unveils World’s Largest QR Code. The giant QR code has been created in recognition of the farming industry, which plays an integral role in beer production.

Payment Services 98

Payment Services Shopping Consumer Marketing 98

Miller Zell

AUGUST 5, 2022

The pandemic transformed the grocery store with an unprecedented urgency. By necessity, customer behavior and needs changed, and the fragility of supply chains and importance of capable, happy associates manifested like never before. Present times are still fraught but in different ways. Still, the most important market truth endures. Grocers that best anticipate and react to evolving customer wants and needs will outshine their competition, increase their market share and build brand loyalty.

Grocer 98

Grocer Planning Marketing Customer Experience 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Small Biz Trends

AUGUST 5, 2022

The IRS is granting an extension for individuals and businesses to file various tax returns and make tax payments for communities in Kentucky recovering from devastating floods. Victims of severe storms, flooding, landslides, and mudslides in Kentucky now have until November 15, 2022, to file various individual and business tax returns and make tax payments, the Internal Revenue Service (IRS) announced.

Payment Services 98

Payment Services Returns Management 98

Retail Dive

AUGUST 5, 2022

Noelle Sadler joins the company from Lulus and will focus on raising brand awareness and acquiring more young shoppers.

Marketing 103

Marketing 103

Independent Retailer

AUGUST 5, 2022

Low-code platforms are sometimes compared to no-code development. The difference lies in the audience — low-code is aimed at developers or professionals with some technical knowledge. When working in low-code environments, developers can generally work faster. Low-code platforms can be used to develop applications that improve customer service by empowering staff to address issues and reduce support calls.

Drop-Shipping 77

Drop-Shipping Fulfillment Shipping Management 77

Retail Dive

AUGUST 5, 2022

The retailer and its peers could lose share to discounters as their customers get squeezed by rising prices and cut back on clothing purchases.

Apparel 97

Apparel 97

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

LS Retail

AUGUST 5, 2022

©iStock/insta_photos This month, retail giants and government regulators around the world will be watching closely as India rolls out the Open Network for Digital Commerce (ONDC) in 100 major cities. ONDC is a government-backed initiative that was conceived by non-profit think tanks. The project, championed by Indian billionaire and Infosys founder Nandan Nilekani, aims to create a level playing field in online commerce by putting tens of millions of kiranas (Indian family businesses) on an even

ATS 73

ATS 73

Retail Dive

AUGUST 5, 2022

Tim Martin was named to the dual position, while the company also announced a new CTO.

101

101

365 Retail

AUGUST 5, 2022

Artificial intelligence was the future. But the future is here now, and AI already plays a role across multiple industries and homes in this day and age. We look specifically at the event management industry and how AI is being integrated. . What Is Artificial Intelligence (AI)? . It may come as a surprise to know that you have engaged directly with artificial intelligence.

Management 64

Management Target Market Location Marketing 64

Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. In the contact centers, customer agents are swamped with numerous customer queries during the peak seasons such as holidays, festivals, the new year, etc.

Customer Experience 59

Customer Experience Marketing Management ATS 59

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience