Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. In fact, a recent survey found that 87% of consumers are concerned about identity theft or fraud – a 24% increase from 2023 findings, when only 63% of consumers reported feeling this same type of concern.

Accounting

Inside Retail

OCTOBER 18, 2024

The lore behind Swiss footwear brand On Running is something of a retail legend – brand founder Olivier Bernhard started experimenting by glueing pieces of garden hose to the outsole of his running to create the feeling of running on clouds. Now after more than a decade of scaling that prototype into a global sportswear brand, backed by tennis legend Roger Federer, On is ready to open its first door in Australia.

ATS

Retail TouchPoints

OCTOBER 18, 2024

Amazon is no stranger to the world of advertising having first introduced ads in its online store 20 years ago. But last year something big happened in the Amazon ecosystem — it introduced TV advertising on its Prime Video streaming service. The significance of that move was evident at the fourth annual Unboxed conference for Amazon advertisers, which was dominated by sizzle reels of Prime Video content, appearances by the stars of that content and, most importantly, lavish repetition of the wor

Advertising

365 Retail

OCTOBER 18, 2024

Frasers Group has opened its latest FRASERS store at Fremlin Walk Shopping Centre in Maidstone, continuing the brand’s expansion across the UK. The 70,000-square-foot store is spread over two floors and includes Sports Direct , Sofa.com, USC, Evans Cycles, GAME, and Jack Wills. This new addition has created over 40 jobs, furthering the group’s investment in local communities.

Outdoor

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Retail Gazette

OCTOBER 18, 2024

UK retail sales rose in September, beating expectations, driven by strong demand for new technology, although overall sales growth slowed, fresh data showed. Technology and telecommunication retailers saw sales surge by more than a third, buoyed by new product launches, including Apple’s new iPhone 16, which helped partially offset a 2.4% decrease in supermarkets.

Telecommunications

Retail TouchPoints

OCTOBER 18, 2024

When one thinks of the Super Bowl, many products come to mind — foam fingers, beer, face paint, nachos, BarcaLoungers — but beauty products aren’t necessarily one of them. Still, female viewership of the NFL is on the rise (and it’s not all just the Taylor Swift halo effect) — the 2024 Super Bowl brought a record-breaking 58.8 million female viewers who made up 47.5% of the total audience.

Advertising

Retail TouchPoints

OCTOBER 18, 2024

A little over a year after being acquired out of bankruptcy and reopening 11 physical stores, BuyBuy Baby has announced plans to become a digital-first brand and close all its brick-and-mortar locations by the end of this year, according to the retailer’s website. The brand was bought by baby care brand Dream on Me in July 2023 as part of the larger bankruptcy proceedings for then-parent company Bed Bath & Beyond.

Payment Services

Retail Times

OCTOBER 18, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Poundland’s new Rewards programme, Poundland Perks, has become the top free app in both the Apple and Google Play stores, just 24 hours after its launch. This week Poundland revealed a major change in all its stores and online as its millions of customers got access to its first-ever Rewards app that allows them to […] If you want more information

Retail TouchPoints

OCTOBER 18, 2024

The David’s Bridal Diamond Loyalty program already boasts nearly 3 million members, and now the retailer is broadening its appeal to the entire wedding party — even the flower girl. Wedding party members now can access two new reward tiers with lower threshold levels to earn perks when reaching 1,000 and 2,999 points. Members earn one point for each $1 spent.

Finance

Retail Times

OCTOBER 18, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aldi is removing the plastic windows and trays from several of its savoury goods lines. The supermarket’s Specially Selected pies and quiches, as well as Crestwood frittatas and quiches, will now come in cardboard packaging, removing the need for plastic windows.

Supermarket

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Retail Wire

OCTOBER 18, 2024

The new Starbucks CEO is trying to address the problems in his company.

Retail TouchPoints

OCTOBER 18, 2024

Discount grocer Lidl is a big player in Europe, with more than 12,000 stores in 32 countries. But its reception since launching in the U.S. in 2015 has been more of a slow burn. The company now operates 170+ stores across nine east coast states and Washington, D.C., and it’s looking to boost its profile among American shoppers with a new brand campaign that will make it “impossible to not know who we are.

Supermarket

Retail Wire

OCTOBER 18, 2024

These releases continue a longstanding relationship between Taylor Swift and Target.

Retail TouchPoints

OCTOBER 18, 2024

CVS Health has named David Joyner as its new President and CEO, replacing the departing Karen Lynch, who stepped down in agreement with the company’s board of directors. Current chairman Roger Farah has been named Executive Chairman. Joyner was most recently EVP of CVS Health and President of CVS Caremark, the retailer’s pharmacy division. He has 37 years of health care and pharmacy benefit management experience, beginning his career at Aetna before joining Caremark Prescription Services as a re

Management

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Retail Wire

OCTOBER 18, 2024

New content and the ad-supported plan is growing Netflix's subscriber base and earnings.

Planning

Retail TouchPoints

OCTOBER 18, 2024

Whole Foods is beloved for its focus on natural, healthy products, but it can be limiting. That’s why Whole Foods’ owner Amazon is reportedly testing out a number of grocery solutions to offer customers access to products not sold in Whole Foods (think items with artificial sweeteners or color additives), but without requiring them to stray too far from its anchor grocery chain.

Grocer

Retail Wire

OCTOBER 18, 2024

Walmart is offering affordable Thanksgiving dinner options.

Retail TouchPoints

OCTOBER 18, 2024

The Federal Trade Commission has passed a final “click-to-cancel” rule that will require subscription companies to make it as easy for consumers to cancel their enrollment as it was to sign up. “Too often, businesses make people jump through endless hoops just to cancel a subscription,” said FTC Chair Lina Khan in a statement. “The FTC’s rule will end these tricks and traps, saving Americans time and money.

Payment Services

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Wire

OCTOBER 18, 2024

Pressure from the board and shareholders forced a leadership change at CVS Health.

ATS

Retail TouchPoints

OCTOBER 18, 2024

Dollar General will kick off a new customer loyalty program for its pOpshelf banner by the end of this year, offering 10 reward points for each dollar spent and a $5 reward for every 1,000 points accumulated. The retailer also has debuted a new pOpshelf app and updated its pOpshelf stores to its newest format. Exclusive loyalty program perks will include 15% birthday rewards and double points days.

Accounting

Retail Wire

OCTOBER 18, 2024

YouTube star Jake Paul will become a franchisee and sit on the brand's board of directors.

Retail Dive

OCTOBER 18, 2024

The company said the move will allow it to transform "into a digital-first brand, focusing all our energy on providing an exceptional online shopping experience.

Shopping

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Retail Wire

OCTOBER 18, 2024

Habit Burger & Grill has officially launched an enticing promotion today, October 18, 2024, offering customers a free large PEPSI with the purchase of its popular Double Charburger.

Promotions

Retail Dive

OCTOBER 18, 2024

Chief Financial Officer Paula Oyibo noted that this year and next “will be transitional years” as competition intensifies and category demand normalizes.

Marketing

Retail Wire

OCTOBER 18, 2024

The retailer is helping shoppers with bigger savings this holiday season.

Returns

Retail Customer Experience

OCTOBER 18, 2024

The Digital Signage Today podcast has marked its first live episode at the ICX Summit, featuring a live onstage interview with J.P. Lacroix, president at SLD a strategic design agency based in Toronto and Shanghai.

ATS

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Wire

OCTOBER 18, 2024

The Taco Bell post featured a fake "listing" of the NFL star's house.

Retail Customer Experience

OCTOBER 18, 2024

True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer engagement.

Retail Dive

OCTOBER 18, 2024

Disney will have shop-in-shops in 200 locations, including the department store’s iconic Herald Square flagship in New York City.

Shopping

A1 Retail

OCTOBER 18, 2024

DTZ Investors has announced the opening of Spider Box, a cutting-edge social entertainment venue at Manchester’s renowned leisure and entertainment destination, Printworks. The launch of the 8,000 sq ft venue marks Spider Box’s UK debut, bringing a fresh wave of innovation and experiential entertainment to the rapidly evolving leisure market. Spider Box expands Printworks’ offerings with a blend of day-to-night activities, creating a dynamic draw for diverse audiences including families, student

ATS

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment