Retail TouchPoints
MAY 5, 2022
The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement. “With Home Depot Ventures, we’re lending our support and expertise to enable rapid scale of innovation,” said Richard McPhail, EVP and CFO at The Home Depot in a statement.
Inside Retail
MAY 5, 2022
A grocery delivery app that was founded in the midst of the Covid-19 pandemic has collapsed into voluntary administration. Send offered grocery deliveries in under 10 minutes to 46,000 registered users, with an estimated 300 employees working for the company from 13 sties and several dark grocery stores in Sydney and Melbourne. The company entered voluntary administration on Tuesday, May 3, with administrators Matthew Kucianski and Matthew Jess of Worrells appointed to the company.
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Retail TouchPoints
MAY 5, 2022
Torrid has appointed Lisa Harper as its new CEO, as current CEO Liz Muñoz steps into a newly created position as Chief Creative Officer (CCO) at the apparel retailer that serves women sizes 10 to 30. The change at the top comes amid a number of leadership shifts taking effect immediately. Tanner MacDiarmid has been appointed as Interim CFO, following the retirement of former CFO George Wehlitz at the end of April 2022.
Retail Focus
MAY 5, 2022
Imagine being able to play the very best in video gaming, with state of the art technology, whenever you want, solo or in a party, learn tips and techniques from gaming experts, experience gaming challenges and then take home the top rated tech and accessories from leading brands. Now you can, as Hamleys Regent Street unveil its newest retail space dedicated to Gaming.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
MAY 5, 2022
During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives and satisfy their shopping needs. And while a digital transformation was already underway, the past two years were a tipping point that heightened consumer expectations for instant gratification and digital self-service.
Inside Retail
MAY 5, 2022
Amid ongoing global uncertainty, it’s time to go deeper with data through programmatic. After two years of immense disruption, cost-effective customer acquisition is a challenge, particularly given decreasing retention and loyalty and an upsurge in ‘switching’ among consumers. Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel i
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
MAY 5, 2022
Dan Murphy’s MD to seek new Endeavour in the UK. Dan Murphy’s MD Alex Freudmann has resigned from the role to return home to his native UK with his family. Steve Donohue, MD & CEO of parent Endeavour Group, announced Freudmann’s decision today but he will remain in the role for six months while a replacement is found and a transition completed. Freudmann joined the business at the end of 2019 and played “an integral role” in the business’ success during his tenure, Donohue said.
Retail TouchPoints
MAY 5, 2022
Target has named Cara Sylvester to the newly-created role of EVP and Chief Guest Experience Officer. She which will lead the strategic development of Target’s customer experience both in-store and online, reporting directly to CEO Brian Cornell. Target also expanded its leadership team with other promotions and expanded the duties of the Chief Growth Officer position.
Inside Retail
MAY 5, 2022
The Covid-19 pandemic and its associated lockdowns and changes to consumer sentiment have had an obvious impact on all retail sectors. Some segments, like CBD stores and dine-in restaurants, have experienced extremely challenging times and still have not fully recovered. Others, like homewares, have experienced strong and sustained growth. The grocery sector has had a mixed experience.
Retail TouchPoints
MAY 5, 2022
Vera Bradley has appointed retail veteran Lockie Andrews to the newly created post of Chief Growth Officer (CGO) for the Pura Vida lifestyle accessories brand, in which it has a 75% stake. Andrews will join the digitally native brand’s Co-founders Griffin Thall and Paul Goodman in leading Pura Vida to the next level of growth, with plans for new performance-based marketing initiatives, the launch of new sales channels and category expansion.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
MAY 5, 2022
One-in-five Australians live with a disability, most of whom will struggle to find meaningful work. According to the Australian Bureau of Statistics, only 53 per cent of people living with a disability participate in the workforce, compared to 84 per cent of able-bodied people. Working with St Lucy’s School in Wahroonga, New South Wales, supermarket Coles is hoping to change that.
Retail Wire
MAY 5, 2022
Walgreens has named a new chief marketing officer, a new chief merchandising officer and a chief product officer. Linh Peters, the former global CMO of Calvin Klein, is Walgreens new chief marketer. Luke Rauch, who was chief of staff to Walgreens Boots Alliance CEO Rod Brewer, has been promoted to chief merchandising office, and Walmart e-commerce executive Bala Visalatha was hired as the first chief product officer at the drugstore chain.
Inside Retail
MAY 5, 2022
Australian casual youth apparel retailer General Pants Co has been bought by Alquemie Group, the retail investment platform of private-equity company Acta Capital. . General Pants Co CEO Sacha Laing will take on the role of group CEO at Alquemie and current shareholders including Victor Smorgon Group, Phil Staub and Jackie Vidor, have agreed to reinvest “a significant portion of their proceeds” into Alquemie, the company said in a statement.
Retail Wire
MAY 5, 2022
About 1.5 million retired people have reentered the workforce, according to an analysis of Labor Department data by an economist at Indeed. Many retirees are returning as wages grow, concerns about the novel coronavirus pandemic fade and cost of food and fuel increase.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
MAY 5, 2022
Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2022 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.
Dezeen
MAY 5, 2022
A pink furry fashion boutique, a cosmetics store styled like a 1970s office and a streetwear outlet adorned with a chandelier of Nike trainers feature in this roundup of weird and wonderful retail interiors. The past year has seen a growing trend for over-the-top shop interiors, from stores containing surreal sculptures and installations to those masquerading as something else entirely.
Inside Retail
MAY 5, 2022
After 18 years at the helm of Booktopia, Tony Nash is gearing up for a new role as the company’s first-ever chief growth officer. But despite having served as CEO since 2004, he insists the transition will largely be business as usual. “It wasn’t a big decision in my opinion because over the last 18 years I have mostly focused on growth,” he told Inside Retail.
Cisco Retail
MAY 5, 2022
Customers globally are requesting – and often requiring – SaaS providers to demonstrate their commitment to security, availability, confidentiality, and privacy. While attaining global security certifications has become table-stakes for many to do business, it’s no easy feat. Many organizations struggle to keep pace with this resource- and time-intensive process.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Inside Retail
MAY 5, 2022
Temple & Webster has launched The Build – an online edit of DIY, renovation, and home improvement goods. Temple & Webster said The Build is part of a plan to expand the business since this new platform offers “a first-stop shop for everything they need to renovate and redecorate their homes” “The Build will stand for the same core values as Temple & Webster – an amazing and comprehensive range, paired with great customer service and a source of practical advice and inspiration,
Cisco Retail
MAY 5, 2022
Healthcare IT leaders are working hard to change the way they support their wireless networks. It’s an ever-complicated landscape with new device types being added regularly; everything from telemedicine consoles, guest devices and connected healthcare equipment to sensors and more. This proliferation of devices is driving a dramatic increase in attached rates as well as the amount of data carried over the network.
Inside Retail
MAY 5, 2022
Hugo Boss has recorded a 17-per-cent increase in first-quarter sales over pre-pandemic levels, reflecting what one analyst describes as a “well-executed rebranding strategy”. Currency-adjusted sales rose to US$820 million (€772 million), driven by the German luxury brand’s key markets of Europe and the Americas, which grew 21 per cent and 17 per cent respectively against the first quarter of the 2019 financial year.
Retail Wire
MAY 5, 2022
The number of Americans filing first-time unemployment claims increased last week by 19,000 to 200,000 overall. Applications for unemployment have remained relatively low with fewer than 225,000 applications per week for most of the year to date.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Small Biz Trends
MAY 5, 2022
Although they don’t tend to get a lot of attention, the importance of email signatures cannot be underestimated. From providing useful links to crucial information, email signatures play an important role in communication. Considering the importance of customizing email signatures, tools like Canva help businesses in many ways. What is an Email Signature?
Retail Wire
MAY 5, 2022
Mother’s Day spending is expect to increase 13 percent year-over-year to $31.7 billion, accordant to a new survey from the National Retail Federation and Prosper Insights & Analytics. Average consumer spending is expected to grow 11 percent over last year.
Small Biz Trends
MAY 5, 2022
Amazon as of May 1, 2022, has retired the Alexa.com site, the service that provides web traffic analysis. Amazon the e-commerce giant acquired Alexa in 1999 and has since provided web traffic data, global rankings, and other information on over 30 million websites. Amazon Retires Alexa.com. For decades businesses and individuals had used Alexa to conduct an in-depth examination of web events.
Retail Wire
MAY 5, 2022
Meta Platforms is pitching its hardware to businesses as a means to use virtual and augmented reality tech to conduct conference calls, train workers and more. The company is planning to open its first store featuring many of the devices that Meta believes will be integral in bringing about widespread participation in the metaverse.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Small Biz Trends
MAY 5, 2022
Did you know that packing peanuts have been around for more than half a century? Well, no packing material is more iconic than packing peanuts. This weightless, spongy box filler is a packing staple. Traditional foam peanuts are made of polystyrene, also commonly referred to as Styrofoam. The peanut foam interlocks within a package, filling in the gaps to provide padding, compression, and support during transit, without adding significant weight to the package.
Retail Wire
MAY 5, 2022
Kroger is moving into its second year of its Go Fresh & Local Supplier Accelerator, a program designed to get products from local suppliers into the grocery giant’s stores. “Kroger committed to investing $10 billion in diverse suppliers by 2030, and the Go Fresh & Local Supplier Accelerator is a successful way to catapult Kroger closer to that goal.
Small Biz Trends
MAY 5, 2022
The Small Business Administration budget request for fiscal year 2023 includes some big increases. The budget request has been passed by the Senate Committee on Small Business and Entrepreneurship. The increases to the budget could aid small business owners who are seeking training and counseling, or access to funding. The proposal also increases the SBAs lending authority by $6.5 billion.
Retail Wire
MAY 5, 2022
Pills used to abort fetuses in the first 10 weeks of pregnancy may become the next point of contention if the United States Supreme Court overturns Roe vs. Wade. “Given that most abortions are early and medication abortion is harder to trace and already kind of becoming the majority or preferred method, it’s going to be a big deal,” Mary Ziegler, a visiting law professor at Harvard, said.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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