Retail TouchPoints

SEPTEMBER 1, 2021

Workwear brand Carhartt is recognizing the importance and value of labor by teaming up with heavy metal band Metallica’s All Within My Hands foundation, with the goal of training a new generation of skilled workers. Carhartt will donate all online sales on Labor Day 2021 to the foundation’s Metallica Scholars workforce education program, which connects students to hands-on learning and provides support to 23 schools via the American Association of Community Colleges.

Marketing 328

Marketing ATS 328

Inside Retail

SEPTEMBER 1, 2021

Australia Post has temporarily paused parcel collections from e-commerce retailers throughout New South Wales, Victoria and the Australian Capital Territory due to the worsening Covid-19 outbreak. The logistics business said it had 500 staff members in necessary self-isolation which placed an increased level of pressure on its already stretched resources and that, in order to help manage already record levels of demand, it would need to shut off the service between Saturday 4 and Tuesday 7 Septe

Management 264

Management ATS 264

Retail TouchPoints

SEPTEMBER 1, 2021

Avery Dennison has signed an agreement to acquire Vestcom , a privately held pricing and branded labeling solution provider, for $1.45 billion in a cash transaction subject to certain closing and post-closing adjustments. Vestcom uses data management capabilities to synthesize and streamline store-level data and deliver item-specific, price-integrated messaging at the shopper’s point of decision.

Management 311

Management Marketing ATS 311

Inside Retail

SEPTEMBER 1, 2021

What’s the connection between the Covid vaccine rollout in the US and Europe and increased container costs and shipping delays for retailers in Australia? It’s all a matter of supply and demand. Stores are back open and people are shopping again in the US, UK, France, Germany and other European countries that have fully vaccinated over half of their populations, which is straining global supply chains that are still badly impacted by Covid-19.

Shipping 246

Shipping Consumer ATS Management 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

SEPTEMBER 1, 2021

When people hear “convenience store,” an image of a sterile store with fluorescent lighting may come to mind. But MAPCO is reimagining the C-store experience to be rich and welcoming, with help from design firm Chute Gerdeman. The new store concept was applied to two locations in Sevierville, Tenn. and Hoover, Ala. Touting new branding and visual identity, the new MAPCO design was developed to “shake things up,” and create an environment that meets consumers’ diverse needs and expect

Outdoor 272

Outdoor Location Consumer Shopping 272

Inside Retail

SEPTEMBER 1, 2021

It’s no secret that the skincare category has accelerated in recent years and both on- and offline brands have begun investing in physical stores and experiences. In the past year, skincare brand Dermalogica has evolved its bricks-and-mortar offering and launched new kiosks in shopping centres with a focus on treatments and skincare analyses. Here, Dermalogica’s head of retail in the UK, Vanessa Burlingham, discusses how the iconic brand has changed over the years, its evolving store network and

Kiosk 246

Kiosk Beauty and Health Customer Experience Shopping 246

Inside Retail

SEPTEMBER 1, 2021

Luxury fashion brand Hermès is under increasing scrutiny over what animal welfare groups have called “barbaric” crocodile farms in Australia’s Northern Territory (NT). On Tuesday, World Animal Protection Australia released footage allegedly from inside a Hermès crocodile farm, revealing the sordid conditions in which animals are kept and detailing the process of killing and skinning the creatures.

Fashion 246

Fashion Planning Consumer Accounting 246

Retail TouchPoints

SEPTEMBER 1, 2021

Tory Burch has opened a new boutique on Mercer Street in New York City’s SoHo neighborhood, near where the retailer opened its first location in 2004. The shop will feature a chandelier by artist Francesca DiMattio and a metalwork inlaid Tree of Life along the stairs, as well as a backyard garden designed by Miranda Brooks, according to Architectural Digest.

Boutique 252

Boutique Returns Location Shopping 252

Retail Wire

SEPTEMBER 1, 2021

The country’s biggest private employer plans to add 20,000 supply chain workers to its ranks as it gears up for the 2021 holiday shopping season. Walmart will fill a variety of positions, both full- and part-time, to handle everything from order picking to freight loading.

Planning 245

Planning Shopping 245

Retail TouchPoints

SEPTEMBER 1, 2021

BNPL provider Afterpay is bringing its newly launched online platform The DROPSHOP — which offers merchandise exclusives to BNPL customers — into the real world with a two-day immersive experience in New York City’s Times Square. On Sept. 7 and 8, Afterpay will host an IRL drop experience integrating augmented reality technology from social media company Snap that will allow consumers to try items on and experience virtual worlds.

Payment Services 244

Payment Services Fashion Apparel Consumer 244

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

SEPTEMBER 1, 2021

In an email sent to employees of Google parent company Alphabet, CEO Sundar Pichai told workers to expect to return to their offices no sooner than Jan. 10th and possibly later, depending on the local state of COVID-19 infections. Just last month, Google pushed the return date back from September of this year to October.

Returns 189

Returns 189

Inside Retail

SEPTEMBER 1, 2021

Instant-refunds startup Refundid has secured $3 million in equity and debt funding just six months after launching, as it gears up to eliminate a lingering point of friction in e-commerce. The round was led by AP Ventures, the venture capital fund backed by Aussie buy-now, pay-later giant Afterpay. E-commerce veteran Paul Greenberg, who also founded the National Online Retailers Association, also invested and will join Refundid’s advisory board.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail Wire

SEPTEMBER 1, 2021

Pro-union organizers say they have far more signatures than required to qualify their vote to ratify union representation for workers at three locations in the Buffalo, NY area. In response, Starbucks management, according to Fox News, contends that it believes it can address workers’ concerns that are prompting their action. A spokesperson for the company said Starbucks creates the “space and forums for open and honest conversation as it relates to establishing and maintaining a gre

Location 130

Location Management ATS 130

Inside Retail

SEPTEMBER 1, 2021

Amazon.com Inc is planning to hire 55,000 people for corporate and technology roles globally in the coming months, Chief Executive Andy Jassy told Reuters. That’s equal to more than a third of Google’s headcount as of June 30, and close to all of Facebook’s. Jassy, in his first press interview since he ascended to Amazon’s top post in July, said the company needed more firepower to keep up with demand in retail, the cloud and advertising, among other businesses.

Advertising 130

Advertising Marketing Location Planning 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Cisco Retail

SEPTEMBER 1, 2021

Applications and cloud connectivity are the lifeblood of any enterprise today. The ability to connect users to applications reliably and securely across the remote workforce, branches, data centers, and multicloud has become a critical success factor for any organization. In a time where employees are working from home or in a hybrid work environment, reliable and secure connectivity to SaaS applications, such as Microsoft 365, is ever more important.

Management 144

Management 144

Inside Retail

SEPTEMBER 1, 2021

Goobne Chicken is a fledgling brand in Australia and is now ready to stretch its wings and expand around the country. It’s another Korean chicken brand but with a difference – the meat is not fried but roasted without oil in a blazing hot oven. In fact the word goobne means baked. The first company-owned outlet opened its doors at Darling Harbour last year, and the second store is set for a September opening next to East Village in Sydney’s inner city suburb, Zetland.

Planning 130

Planning Target Market Marketing Location 130

Small Biz Trends

SEPTEMBER 1, 2021

Sponsored Post. If you operate a retail ecommerce business, it’s never too early to start thinking about the holiday shopping season. With the ecommerce business market getting more competitive every year, especially around the holiday shopping season, you need to do more than ever to stay competitive and keep ringing up sales this year. The good news is that Rakuten Super Logistics has just published a FREE eBook to help small retail ecommerce businesses like yours.

Shopping 142

Shopping Management Consumer Marketing 142

Inside Retail

SEPTEMBER 1, 2021

The acceleration in the adoption of omnichannel retailing in Australia is forcing retailers to rethink the role data plays in their organisation and in particular how they measure and analyse their business. Retailers are rapidly adopting new methods to get customers to shop including Click n Collect, Ship from Store or Endless Aisle (buy from a store but ship from a warehouse). .

Fulfillment 130

Fulfillment Shipping Accounting Promotions 130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Nvidia

SEPTEMBER 1, 2021

Accelerated computing is humming in the background, making life better even on a quiet night at home. It prevents credit card fraud when you buy a movie to stream. It recommends a dinner you might like and arranges a fast delivery. Maybe it even helped the movie’s director win an Oscar for stunning visuals. So, What Is Accelerated Computing? Accelerated computing is the use of specialized hardware to dramatically speed up work, often with parallel processing that bundles frequently occurring tas

Shipping 134

Shipping Fashion Planning Consumer 134

Talking Retail

SEPTEMBER 1, 2021

Southern Co-op is installing motor-racing technology to help cut the loss of cold air from the fridges in its stores, reducing greenhouse gas emissions. The regional co-operative is putting the technology in 96 stores and using it to reduce cold air being lost into the aisles. The technology, developed by motor racing engineer Wirth Research, This story continues at Formula 1 engineering helps improve convenience store fridges.

ATS 132

ATS 132

Retail Dive

SEPTEMBER 1, 2021

At REI, you can buy hiking gear, schedule a one-on-one appointment about how to use it and sign up for a 6-day trip to Yellowstone. Here's why that works.

Outdoor 133

Outdoor ATS 133

Retail Times

SEPTEMBER 1, 2021

Cult confectionery brand, Candy Kittens is today announcing a new gummy range - Gourmies. The delicious new product line is available in three exotic flavours, Orchard Apple & Dragon Fruit, Sweet Raspberry & Guava, and Blood Orange & Pomegranate, with every sweet jam-packed with flavour and a delightful gimme-more texture.

126

126

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Talking Retail

SEPTEMBER 1, 2021

Pot Noodle has added a vegan Fusions range to its portfolio, in a move designed to “cater to the more experiential shopper”. The Fusions range includes three Asian-inspired flavours – Katsu Curry, Chili Chicken and Thai Green Curry – in 100g pots retailing at £1.39. Brand owner Unilever said the range is set to bring. This story continues at Pot Noodle supports vegan shoppers with Fusions range.

ATS 125

ATS 125

Retail Wire

SEPTEMBER 1, 2021

Allbirds has applied to list with the Nasdaq exchange and is preparing for an initial public offering, and yet the apparel brand built on principles of sustainability is informing potential investors that it does not see profitability in the cards any time soon. The brand filed losses with the SEC of nearly $25 million in 2021, up from a net loss of $14.5 million last year.

Apparel 100

Apparel Management 100

Retail Times

SEPTEMBER 1, 2021

This August, Superdrug is pleased to be welcoming four new black founded haircare brands to it’s exclusive haircare offering, instore and online – Nylahs Naturals, Afrocenchix, Mielle Organics and Flora & Curl, available only at Superdrug.

ATS 119

ATS 119

Retail Wire

SEPTEMBER 1, 2021

Although the Conference Board’s latest report shows drooping consumer confidence in August due to anxiety over surging COVID-19 infections and rising prices — home prices, in particular — there were also signs that spending was shifting from consumer goods to services, such as those related to vacation travel. Further, the Board’s labor market differential metric maintained a decently-high reading of 42.8 for August, up from 44.1 in July, indicating that the population sees jobs as f

Consumer 100

Consumer Marketing 100

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Hyken

SEPTEMBER 1, 2021

I’ve written about this before. Our customers are smarter than ever when it comes to customer service and receiving a great customer experience. They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. These companies are setting the bar higher. They are forcing everyone in business to up their game, and that’s great for us as customers. .

Customer Experience 117

Customer Experience 117

Retail Wire

SEPTEMBER 1, 2021

According to a new National Restaurant Association survey, restaurants are likely to suffer yet another setback in coming months as diners stay away due to concerns of contracting or spreading the Delta variant of COVID-19. About one in every five consumers polled by the association said they refrained from in-restaurant dining as the Delta variant spread.

Consumer 100

Consumer 100

Talking Retail

SEPTEMBER 1, 2021

More than half the UK population would consider eating plant-based alternatives to meat, according to a new survey. The research questioned 1000 people aged 18-65 and 51% said that they would consider switching part of their meat consumption to non-meat substitutes. Appinio, the global research firm, said that analysts now predict the plant-based food market.

Marketing 116

Marketing ATS 116

Retail Wire

SEPTEMBER 1, 2021

In his first press interview since taking the helm of Amazon, CEO Andy Jassy said he is planning a massive hiring effort to assure the ecommerce giant stays at the forefront of its retail business segments, cloud computing and digital advertising. Mr. Jassy plans to approve the hiring of 55,000 new employees, mostly in corporate and tech positions, a number that, for perspective, in itself rivals the total employees in such positions at Facebook.

Advertising 100

Advertising Planning ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience