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Key Takeaways Instagram’s Potential for Businesses: With over a billion users, Instagram is a vital platform for increasing brand awareness and engaging with potential customers through visually appealing content. Effective Content Strategies: Utilize a variety of content types—including images, videos, user-generated content, and interactive posts—to engage your audience and foster community interaction.
Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts. But my experience working with high-load ecommerce enterprises shows that’s only half the story. It’s not always customers who abandon carts. Sometimes the system abandons them. Technical gaps, such as a misfiring promotion or a vanished cart, can quietly turn a ready-to-buy customer into a lost one.
Golden ABC (GABC) began not with a market analysis or venture capital, but with debt. In the 1970s, Alice Liu’s family stepped in to guarantee a loan for a struggling garment factory in Manila. When the business faltered, they didn’t walk away. They took over operations, partly out of a sense of duty to the workers whose jobs were on the line. “In hindsight, this became the foundation that set the stage for finding our purpose through the work we do and giving back to those who need help.
We all know that good customer service is critical to the success of your business, but did you know that only 10% of unhappy customers will take the time to complain? These complainers are a gift because they like you enough to let you know when you mess up. After that it’s up to you to decide how to save the sale, and the customer. Saving the sale is instant gratification because you end up with money in your cash register, But if you do not save the customer too their business may be lost for
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Across the retail industry, the blending of physical and digital experiences, often referred to as ‘phygital’, has moved beyond experimentation and into strategic implementation. This convergence isn’t just about installing screens or building apps, it’s about rethinking how retail environments function to meet modern consumer expectations. From personalised fitting rooms to responsive store floors and immersive experiences for next-gen consumers, the keys to success will be spaces redesigned to
Gelson’s Markets has partnered with Upshop as part of an initiative to better use data, AI and operational insights to make operations more efficient and customer-centric at its 26 Southern California supermarkets. The retailer will focus first on eliminating food waste and optimizing fresh food production, particularly in its increasingly popular foodservice area, as it seeks to minimize shrink, enhance quality and streamline back-of-house production.
Key Takeaways Create an Inviting Atmosphere: An effective retail store design focuses on crafting an engaging environment that resonates with your target audience, boosting customer satisfaction and loyalty. Optimize Store Layout: Implement an open floor plan with organized aisles and designated focal points to encourage smooth navigation and product exploration, increasing conversion rates.
Key Takeaways Create an Inviting Atmosphere: An effective retail store design focuses on crafting an engaging environment that resonates with your target audience, boosting customer satisfaction and loyalty. Optimize Store Layout: Implement an open floor plan with organized aisles and designated focal points to encourage smooth navigation and product exploration, increasing conversion rates.
In today’s retail landscape, where basket sizes are under pressure and brand loyalty is increasingly fragile, loyalty schemes are emerging as one of the most powerful tools at a retailer’s disposal. Once seen as a “nice to have”, they’re now a critical lever for influencing what consumers pick up, how often they shop, and where they spend. Vypr’s latest report, Unpacked: Loyalty and Membership Schemes , reveals a clear behavioural shift.
Skip to main content Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.
Beauty retailer Mecca will unveil its Bourke Street flagship store in Melbourne, one of the largest standalone beauty retail stores in the world, on August 8. The store will feature more than 200 global brands, over 80 services and about 300 team members. “Mecca Bourke Street is the physical embodiment of our purpose – to embolden through beauty by helping people look, feel, and be their best,” said Mecca founder and co-CEO, Jo Horgan.
H&M has become the latest retailer to equip UK staff with body cameras as part of efforts to tackle soaring shoplifting and violent attacks on workers. The Swedish fashion giant is trialling the technology at stores in Edinburgh, Wood Green, and Beckton, London, amid growing concerns about organised theft and abuse in shops. A H&M spokesman told This is Money : “We’re testing this new technology in a three-store pilot to assess what beneficial impact it may have, along with p
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Key Takeaways Understanding eBay as a Platform: eBay provides a vast audience for sellers, enabling access to millions of potential buyers while offering user-friendly tools for listing products. Choosing the Right Account Type: Selecting between personal and business accounts is crucial; business accounts offer advanced features suited for retailers.
Footasylum has posted record full-year results, with revenue rising 9.4% to £349.5m and underlying EBITDA jumping 26% to £28.2m for the year to 25 January 2025. Operating profit more than doubled to £21.7m, while profit after tax surged 625% to £19.9m, up from £2.8m the prior year. The retailer said sales in the first 21 weeks of FY26 are also up 10.5% year-on-year, spurred by a 6% uplift in like-for-likes.
Amazon has earned a reputation for its same-day delivery and impressive logistics, but over the last decade, the e-commerce giant has been working towards building fulfilment centres of the future through its robotics arm. In 2012, Amazon acquired a robotics company called Kiva. This was a US$775 million bet on the role automation would play in fulfilment centres of the future.
All UK retail destinations recorded a steady rise in footfall last week, driven by a mix of warmer weather, seasonal demand and high-profile summer events. High streets witnessed peak footfall levels on Thursday, rising 5.1%, while retail parks and shopping centres footfall peaked on Wednesday compared to the week before, rising 6.6% and 3.7% respectively, according to data from MRI Software.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Deborah Foreman will be taking on the role of CEO at Rebecca Vallance, effective June 30. In January, Peter Halkett was announced as the company’s new chief executive, but then announced a move to Oroton as its group CEO in June. Foreman will help the international fashion label unlock new opportunities and strengthen its global presence. “Rebecca Vallance is a truly inspiring brand known for its distinctive creative vision and international growth,” said Foreman.
Key Takeaways Understanding the Sales Process: Familiarize yourself with the sales stages, including lead generation, prospecting, and follow-up, to enhance performance and drive customer engagement. Master Key Terminology: Knowledge of essential sales terms like sales funnel, lead nurturing, and CRM is critical for effective communication and strategy development in sales.
Aldi is trialling a home delivery service for Canberra customers for the first time through a partnership with DoorDash. Customers in Canberra can order from over 1800 products, including fresh fruit and vegetables, meat, seafood, dairy, bread and other household essentials through the DoorDash app or website. While the service is being trialled only in Canberra, the companies have plans to roll the partnership out across Australia in the near future.
M&S is expanding its range of family favourites and household essentials as it looks to become a “true shopping list retailer”, rolling out new own-label lines and larger pack sizes. The food and fashion giant has grown its Bigger Pack, Better Value range by a third, with more than 100 lines now available in larger formats designed for family shoppers.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
At just 26 years old, Shahna Smith is taking on the premium beauty market with a distinctly Australian lens. The founder of Amplified Beauty, an inclusive cosmetics brand grounded in authenticity and artistry, is fast becoming one of the country’s most compelling young entrepreneurs. Smith is building a brand with global aspirations and roots that run deep.
Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.
Key Takeaways Understand ADA Compliance: ADA compliance ensures your website is accessible to individuals with disabilities, improving inclusivity and meeting legal requirements. Benefits of Compliance: Achieving ADA compliance offers legal protection, enhances user experience, broadens market reach, builds brand loyalty, and can improve SEO performance.
Eastside Golf (New York) has opened of its first U.S.-based retail store, in Detroit Metropolitan Airport (DTW). The 300-square-foot store, in the airport’s Terminal A, marks another milestone for the rapidly growing brand, the company said in a news release. Earlier this year, Eastside Golf announced partnerships with leading national fashion and sports retailers, including Nordstrom, Golf Galaxy, Dick’s Sporting Goods and House of Sport, while continuing to expand its presence in streetwear an
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Chinese lifestyle brand Miniso unveiled its Melbourne flagship store at Highpoint shopping centre, its largest store in the city. Positioned on the second floor of the centre, near the food court, the store benefits from strong foot traffic, allowing shoppers to discover its range of plush toys, stationery, beauty, lifestyle essentials, and electronic accessories.
John Lewis has frozen the prices of its school uniforms for the fourth year in a row ahead of the back-to-school season. The high street giant has frozen 71% of its school uniform prices since 2021, with prices starting from £7 for its cargo shorts and £8 for a three-pack of Anyday polo shirts. Its range, which is currently available to buy in store and online, includes durable design features such as long length trousers and adjustable waists, internal knee patches to reinforce the high-wear ar
Key Takeaways Definition and Impact: Technology frustration is the negative emotion arising from difficulties with tech tools, significantly impacting mental health and productivity in the workplace. Common Triggers: Key triggers include software updates, unstable internet connectivity, cybersecurity prompts, outdated hardware, and integration issues, which can lead to overwhelming tech challenges.
In today’s ever-changing retail world, one thing remains true: the right inventory plan can make or break your store. That’s where Open-to-Buy comes in — and it’s not just about numbers. It’s about freeing up your time, maximizing your floor, and creating space for what your customers truly want. At Retail Smart Guys , we believe that great planning is more than spreadsheets.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
We’re continuing the 2025 Shopper Marketing Agency Landscape series by spotlighting Theory House , a Charlotte-based agency known for punching above its weight in the world of CPG and retail.
Illy has partnered with M-Cube , the in-store digital solutions provider, to deliver a dynamic omnichannel content campaign to support the launch of its new X-Caps coffee pods. The campaign brought Illy’s story to life across central Milan, using high-impact formats to build visibility and anticipation around Illy Space – a branded pop-up in Piazza Gae Aulenti.
Amazon has rolled out 15-minute grocery deliveries to cities across the UK after striking a national partnership with rapid delivery firm GoPuff. The ultra-fast service — first trialled in Birmingham and Salford in May — is now available in cities including London, Manchester, Liverpool, Leeds, Cardiff, Bristol and Sheffield. Amazon customers can now order groceries, cleaning products, baby supplies and alcohol 24/7 via the retailer ’s website or app, with delivery speeds of as little as 15 minu
The National Retail Federation has asked a federal court to block a New York state law set to go into effect July 8 that requires retailers to disclose the use of “algorithmic” or variable pricing, saying the measure unfairly maligns a system that helps merchants give customers lower prices and personalized offers. The law was included in the state’s annual budget and signed into law by Gov.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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