Wed.May 14, 2025

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Retail Risk is Serious Business – and it’s Time we Acted Like it

Retail TouchPoints

From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Organized retail crime (ORC), fraud rings, evolving regulations and other challenges all have the potential to cause significant disruption in the retail sector, and most retailers have invested considerable time and resources to mitigate them.

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SurfStitch website offline as shoppers await response on orders

Inside Retail

Australian online retailer SurfStitchs website has been down and inaccessible for at least two weeks with customers waiting on orders since last year, raising questions about whether the brand has ceased trading. The retailers website shows a blank page, while its mobile version shows a message stating that the site is currently undergoing maintenance and that it will be back soon.

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Airbnb Pushes Major App Update, Expands Into Services and Experiences Bookings

Retail Wire

In a move seemingly aimed at aligning more closely with the all-inclusive experiences popular in todays luxury travel market, Airbnb recently unveiled a trio of announcements signaling a deliberate expansion beyond its traditional business model In a May 13 press release shared to its online newsroom, the company announced that it was launching Airbnb Services, Airbnb Experiences, and a new-and-improved app.

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Retail leaders talk luxury and tariffs on final day of World Retail Congress 

Inside Retail

Authentic Brands Group founder, chairman and CEO Jamie Salter and Saks Global executive chairman Richard Baker kicked off the final day of the 2025 World Retail Congress with an interview about their joint venture to expand Authentics luxury brands into new territory, including hospitality, real estate, art and travel. The two retail giants discussed the shifting dynamics of the luxury market, including the rise of experiences, an area theyre looking to explore through the Barneys brand.

Marketing 165
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Wendy’s Dropped 3 New Frosty Flavors This Week. Here Are the Details

Retail Wire

Wendy’s has announced that it is expanding its Frosty lineup again, unveiling three new flavors this week in the form of Frosty Fusions. Let’s take a look at what we know about these new options. Wendy’s Unveils 3 Frosty Fusions View this post on Instagram A post shared by Wendy's (@wendys) According to Men’s Journal , Wendy’s introduced new Frosty variations on May 12.

Grocer 231
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Ebay’s fashion lead on helping brands tap the $367 billion recommerce boom

Inside Retail

Reverse e-commerce, referred to as recommerce, is no longer exclusive to consumers today, brands are trying to figure out how they too can capitalise on the global secondhand fashion market that is expected to hit $367 billion by 2029. This week, Ebay commemorated style and sustainability at Australian Fashion Week 2025 with a runway co-hosted by Vogue where archival designs from Aje, Bianca Spender, Lee Mathews, Nagnata and Romance Was Born walked down the runway.

Fashion 162

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Under Armour posts $309 million loss, focuses on brand reset

Inside Retail

Under Armour has reported a 9 per cent drop in revenue to US$5.2 billion (A$8 billion) for the year ending March, as it works through a restructuring to reposition its brand and improve profitability. The company posted a net loss of $201 million (A$309 million). By elevating products and storytelling, tightening distribution, and refining our operating model, we are reigniting brand relevance and positioning the business for sustainable, profitable growth, said Kevin Plank, president and CEO of

Wholesale 165
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Urban Outfitters Launches Immersive In-Store Experience with Nike

Retail TouchPoints

Urban Outfitters has picked Nike as the first partner for its new On Rotation retail experience, designed to fuel inspiration, discovery and connection via a curated mix of exciting brands. Launching with a cross-divisional assortment of Nike apparel and footwear, styled specifically for the Urban Outfitters customer, On Rotation will debut with lounge-style installations in stores in New York, Washington, D.C., Scottsdale, Ariz., San Diego and Manhattan Beach, Calif.

Apparel 162
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How retailers can ‘tariff-proof’ their business in 2025

Inside Retail

Over the past few months, retailers, big-box and indie, have been put through the wringer as they have waited to discover the finalized tariff percentages on imported goods, especially those from China, would be. The US seems to have finally come to an agreement with China as both parties stated they would lower many tariffs between the two countries for 90 days.

Apparel 130
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Kohl’s Looks to Raise $360 Million with Distribution Centers as Collateral

Retail TouchPoints

Kohls is making a private sale offering of approximately $360 million of senior secured notes due in 2030, which the department store retailer will use to repay revolving credit loans, including all its 4.25% notes due at maturity in 2025. Collateral for the notes will include Kohls 11 distribution centers and ecommerce fulfillment facilities, which will be held in a newly formed holding company.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Why brands and retailers need to have a strong sense of self

Inside Retail

I have become very certain in my career that behind every retail brand is not just a business model or product catalogue, there is what we will call a nervous system living, reactive and deeply human. And more often than not, no different from in our lives, its overstimulated. In my work with brands and retailers, I see this pattern play out a lot.

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White Castle To Give Away Free Original Sliders in Celebration of ‘National Slider Day’

Retail Wire

White Castle is celebrating National Slider Day by honoring customers with free sandwiches and money-saving deals. According to a press release , the original fast-food retailer will give away one Original Slider to customers on May 15 to celebrate this milestone. To redeem, customers must utilize a digital coupon available on White Castle’s website and social media channels or enter the code SLIDERDAY on the White Castle app to redeem the offer.

ATS 147
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Simplify and Scale Security With Cisco Hybrid Mesh Firewall

Cisco Retail

Modern enterprises face challenges balancing security with the operational needs. Cisco solves this with Cisco Hybrid Mesh Firewall.

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Latest Round of Microsoft Layoffs Affects About 6,000 Workers

Retail Wire

Microsoft is laying off around 6,000 workers. According to the company, the job reductions will affect employees at every level and will eliminate various layers of management. Microsoft said the structural changes are necessary as it navigates a dynamic marketplace. The latest round of layoffs, which represents less than 3% of the tech giant’s total workforce, will be the largest since the company laid off 10,000 employees two years ago.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Superdrug adds 60 fashion brands to online marketplace

Retail Gazette

Superdrug is expanding its online marketplace to include 60 fashion brands, as it pushes to become more of a lifestyle destination rather than a traditional health and beauty retailer. The move is part of the retailer’ s wider growth strategy for 2025, which includes broadening product categories and investing in bricks-and-mortar expansion. The new offering will feature household fashion names including Nike, Wrangler, Jack and Jones and Regatta.

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Olive Garden Is Offering Free Delivery on 1 Million Online and Mobile Orders

Retail Wire

Olive Garden is offering inflation-weary customers a slight break on its delivery fees but only for a limited time. Per a press release shared with RetailWire, the convenience of having your favorite Italian comfort cuisine delivered straight to your house has just gotten better. As of May 12, Olive Garden is giving away free delivery on 1 million orders to celebrate its newest nationwide delivery service.

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One of American Express’ signature grant programmes, Backing International Small Restaurants, returns to the UK

A1 Retail

Independent restaurant businesses in London and Manchester can now apply for grants of 11,000 to help grow their business as an American Express-supported grant programme returns for a fourth year to the UK. Run by the International Downtown Association (IDA) Foundation in partnership with the Association of Town & City Management (ATCM) in the UK, the global Backing International Small Restaurants programme is bigger than ever.

Returns 83
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Chuck E. Cheese Is Offering Its New Dippin’ Dots Flavor for Free on May 14

Retail Wire

Chuck E. Cheese is unveiling a new Dippin’ Dots flavor and offering its customers the chance to try it for free for one day only. Per a company press release , Chuck E.’s Cookie Crunch is a brand-new flavor exclusively available at Chuck E. Cheese restaurants around the country thanks to a partnership between the entertainment restaurant and Dippin’ Dots.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Amazon slashes prices on household items for new sales event

Retail Gazette

Amazon is launching a new sales event, Everyday Essentials Week, offering shoppers up to 40% off household staples across grocery, health and personal care, beauty and pet categories. Running from 21 to 27 May, the online giant ‘s new promotion will feature deals from leading brands including Andrex, Fairy, Flash, Gillette Venus and WaterWipes.

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American Eagle Outfitters pulls guidance, writes down $75M in inventory

Retail Dive

The preliminary Q1 results also revealed a 5% revenue decline and steep operating losses.

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M-Cube selected as Digital Signage Summit Europe (DSSE) 2025 digital signage partner for second year

A1 Retail

M-Cube , the in-store digital solutions provider, has been selected by ISE and invidis to deliver a dedicated Digital Signage project during Digital Signage Summit Europe 2025. Digital Signage Summit Europe (DSSE) is the world’s leading digital signage conference, organised by Integrated Systems Events. As part of the event, M-Cube will create and manage digital signage touchpoints designed to enhance the visitor experience for the second year.

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FedEx, Amazon strike large-package delivery deal

Retail Dive

The agreement comes nearly six years after FedEx let its Express and Ground shipping contracts with the e-commerce giant expire.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Three international brands commit to prime retail space at Meadowhall

A1 Retail

Meadowhall in Sheffield has announced a trio of new retail leases at the top four regional mall. AllSaints and Tommy Hilfiger have recommitted with significant investment, whilst Oliver Bonas has joined the destination, with what will be its largest store in the North. The largest store in the North forOliver Bonaswill open in the coming weeks. The 3,590 sq ft space opposite Flannels has been highly anticipated, and will feature the brands full range across fashion, accessories, homewares and gi

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M&S insurance payout to be worth up to £100m after cyber attack

Retail Gazette

The M&S insurance pay out following its cyber attack could be worth up to 100mn, people familiar with the matter told the Financial Times. The food and fashion specialist is preparing to file an insurance claim after confirming that personal customer data was stolen as part of the ongoing attack yesterday (13 May). The retailer assured customers that the stolen data did not include payment details, card information, or account passwords, and there was no evidence that the data has been share

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Walmart touts savings from continued automation efforts

Retail Dive

The retailer predicts it will slash costs by more than 30% at its high-tech facilities by year's end, one executive said.

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Inside HMT Associates: Bridging Brand Strategy and Commerce Execution

Shopperations

The agency world is evolving fast with holding company shakeups, retail media pressures, and a growing need for integration across sales, marketing, and insights. I launched this series to help CPG brands make sense of it all: whos who, what they actually do, and how to find the right fit for your business.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Rituals to Launch First UK Mind Oasis on Oxford Street

365 Retail

Rituals will open its first UK Mind Oasis this October on Londons Oxford Street, introducing a new format dedicated to mental wellbeing in one of the citys busiest retail districts. Described as a sanctuary for the mind, the Mind Oasis will occupy a prime location within Oxford Street and marks the latest expansion of the concept following launches in Amsterdam, Paris, Barcelona, Antwerp, and Frankfurt.

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How Authentic Luxury Group plans to turn into a $9 billion luxury ecosystem

Inside Retail

In 2024, the retail industry was buzzing with the news of Authentic Brands Group (ABG) partnering with Saks Global to launch a platform, Authentic Luxury Group, for products from both luxury and accessible brands. Just over half a year after the announcement, ABGs founder, chairman and CEO Jamie Salter sat down with Richard Baker, the executive chairman of Saks Global to discuss how the two companies aim to turn Authentic Luxury Group into a $9 billion luxury ecosystem over the next few years.

Planning 130
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When Art Meets Algorithm - AI and the Creative Journey

Miller Zell

Paul Wolski, Miller Zells SVP/Creative Director, is leading his design team from AI skepticism to purposeful AI experimentation. He recently spoke at RetailSpaces about AI and the Future of Store Planning. That led to a conversation with Anthony Amunategui, and Wolski then joined Amunategui on his Future Factory Podcast to further the AI and retail design discussion.

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Flash Coffee’s chairman Jakob Angele on the company back-to-basics strategy 

Inside Retail

Just a few years ago, Flash Coffee was synonymous with scale. It was the startup darling of Southeast Asias F&B scene, known for its bright yellow branding, digital-first model, and rapid regional expansion. Its growth was fast, flashy, and unmistakable. But this year, Flash Coffee is telling a very different story one rooted not in speed, but in substance.

Returns 130
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.