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From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Organized retail crime (ORC), fraud rings, evolving regulations and other challenges all have the potential to cause significant disruption in the retail sector, and most retailers have invested considerable time and resources to mitigate them.
Australian online retailer SurfStitchs website has been down and inaccessible for at least two weeks with customers waiting on orders since last year, raising questions about whether the brand has ceased trading. The retailers website shows a blank page, while its mobile version shows a message stating that the site is currently undergoing maintenance and that it will be back soon.
In a move seemingly aimed at aligning more closely with the all-inclusive experiences popular in todays luxury travel market, Airbnb recently unveiled a trio of announcements signaling a deliberate expansion beyond its traditional business model In a May 13 press release shared to its online newsroom, the company announced that it was launching Airbnb Services, Airbnb Experiences, and a new-and-improved app.
Authentic Brands Group founder, chairman and CEO Jamie Salter and Saks Global executive chairman Richard Baker kicked off the final day of the 2025 World Retail Congress with an interview about their joint venture to expand Authentics luxury brands into new territory, including hospitality, real estate, art and travel. The two retail giants discussed the shifting dynamics of the luxury market, including the rise of experiences, an area theyre looking to explore through the Barneys brand.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Wendy’s has announced that it is expanding its Frosty lineup again, unveiling three new flavors this week in the form of Frosty Fusions. Let’s take a look at what we know about these new options. Wendy’s Unveils 3 Frosty Fusions View this post on Instagram A post shared by Wendy's (@wendys) According to Men’s Journal , Wendy’s introduced new Frosty variations on May 12.
Reverse e-commerce, referred to as recommerce, is no longer exclusive to consumers today, brands are trying to figure out how they too can capitalise on the global secondhand fashion market that is expected to hit $367 billion by 2029. This week, Ebay commemorated style and sustainability at Australian Fashion Week 2025 with a runway co-hosted by Vogue where archival designs from Aje, Bianca Spender, Lee Mathews, Nagnata and Romance Was Born walked down the runway.
After doing away with its 5% blanket discount for loyalty members in 2023, Ikea U.S. has launched a new rewards program for Ikea Family members that adds new opportunities to earn points at various stops along the shoppers journey from 10 points for sharing a gift registry, up to 50 points for actions such as creating an Ikea Family profile or registering and attending an Ikea event.
After doing away with its 5% blanket discount for loyalty members in 2023, Ikea U.S. has launched a new rewards program for Ikea Family members that adds new opportunities to earn points at various stops along the shoppers journey from 10 points for sharing a gift registry, up to 50 points for actions such as creating an Ikea Family profile or registering and attending an Ikea event.
Under Armour has reported a 9 per cent drop in revenue to US$5.2 billion (A$8 billion) for the year ending March, as it works through a restructuring to reposition its brand and improve profitability. The company posted a net loss of $201 million (A$309 million). By elevating products and storytelling, tightening distribution, and refining our operating model, we are reigniting brand relevance and positioning the business for sustainable, profitable growth, said Kevin Plank, president and CEO of
Urban Outfitters has picked Nike as the first partner for its new On Rotation retail experience, designed to fuel inspiration, discovery and connection via a curated mix of exciting brands. Launching with a cross-divisional assortment of Nike apparel and footwear, styled specifically for the Urban Outfitters customer, On Rotation will debut with lounge-style installations in stores in New York, Washington, D.C., Scottsdale, Ariz., San Diego and Manhattan Beach, Calif.
Over the past few months, retailers, big-box and indie, have been put through the wringer as they have waited to discover the finalized tariff percentages on imported goods, especially those from China, would be. The US seems to have finally come to an agreement with China as both parties stated they would lower many tariffs between the two countries for 90 days.
Kohls is making a private sale offering of approximately $360 million of senior secured notes due in 2030, which the department store retailer will use to repay revolving credit loans, including all its 4.25% notes due at maturity in 2025. Collateral for the notes will include Kohls 11 distribution centers and ecommerce fulfillment facilities, which will be held in a newly formed holding company.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
I have become very certain in my career that behind every retail brand is not just a business model or product catalogue, there is what we will call a nervous system living, reactive and deeply human. And more often than not, no different from in our lives, its overstimulated. In my work with brands and retailers, I see this pattern play out a lot.
White Castle is celebrating National Slider Day by honoring customers with free sandwiches and money-saving deals. According to a press release , the original fast-food retailer will give away one Original Slider to customers on May 15 to celebrate this milestone. To redeem, customers must utilize a digital coupon available on White Castle’s website and social media channels or enter the code SLIDERDAY on the White Castle app to redeem the offer.
Microsoft is laying off around 6,000 workers. According to the company, the job reductions will affect employees at every level and will eliminate various layers of management. Microsoft said the structural changes are necessary as it navigates a dynamic marketplace. The latest round of layoffs, which represents less than 3% of the tech giant’s total workforce, will be the largest since the company laid off 10,000 employees two years ago.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Superdrug is expanding its online marketplace to include 60 fashion brands, as it pushes to become more of a lifestyle destination rather than a traditional health and beauty retailer. The move is part of the retailer’ s wider growth strategy for 2025, which includes broadening product categories and investing in bricks-and-mortar expansion. The new offering will feature household fashion names including Nike, Wrangler, Jack and Jones and Regatta.
Olive Garden is offering inflation-weary customers a slight break on its delivery fees but only for a limited time. Per a press release shared with RetailWire, the convenience of having your favorite Italian comfort cuisine delivered straight to your house has just gotten better. As of May 12, Olive Garden is giving away free delivery on 1 million orders to celebrate its newest nationwide delivery service.
Independent restaurant businesses in London and Manchester can now apply for grants of 11,000 to help grow their business as an American Express-supported grant programme returns for a fourth year to the UK. Run by the International Downtown Association (IDA) Foundation in partnership with the Association of Town & City Management (ATCM) in the UK, the global Backing International Small Restaurants programme is bigger than ever.
Chuck E. Cheese is unveiling a new Dippin’ Dots flavor and offering its customers the chance to try it for free for one day only. Per a company press release , Chuck E.’s Cookie Crunch is a brand-new flavor exclusively available at Chuck E. Cheese restaurants around the country thanks to a partnership between the entertainment restaurant and Dippin’ Dots.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Amazon is launching a new sales event, Everyday Essentials Week, offering shoppers up to 40% off household staples across grocery, health and personal care, beauty and pet categories. Running from 21 to 27 May, the online giant ‘s new promotion will feature deals from leading brands including Andrex, Fairy, Flash, Gillette Venus and WaterWipes.
M-Cube , the in-store digital solutions provider, has been selected by ISE and invidis to deliver a dedicated Digital Signage project during Digital Signage Summit Europe 2025. Digital Signage Summit Europe (DSSE) is the world’s leading digital signage conference, organised by Integrated Systems Events. As part of the event, M-Cube will create and manage digital signage touchpoints designed to enhance the visitor experience for the second year.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Meadowhall in Sheffield has announced a trio of new retail leases at the top four regional mall. AllSaints and Tommy Hilfiger have recommitted with significant investment, whilst Oliver Bonas has joined the destination, with what will be its largest store in the North. The largest store in the North forOliver Bonaswill open in the coming weeks. The 3,590 sq ft space opposite Flannels has been highly anticipated, and will feature the brands full range across fashion, accessories, homewares and gi
The M&S insurance pay out following its cyber attack could be worth up to 100mn, people familiar with the matter told the Financial Times. The food and fashion specialist is preparing to file an insurance claim after confirming that personal customer data was stolen as part of the ongoing attack yesterday (13 May). The retailer assured customers that the stolen data did not include payment details, card information, or account passwords, and there was no evidence that the data has been share
The agency world is evolving fast with holding company shakeups, retail media pressures, and a growing need for integration across sales, marketing, and insights. I launched this series to help CPG brands make sense of it all: whos who, what they actually do, and how to find the right fit for your business.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Rituals will open its first UK Mind Oasis this October on Londons Oxford Street, introducing a new format dedicated to mental wellbeing in one of the citys busiest retail districts. Described as a sanctuary for the mind, the Mind Oasis will occupy a prime location within Oxford Street and marks the latest expansion of the concept following launches in Amsterdam, Paris, Barcelona, Antwerp, and Frankfurt.
In 2024, the retail industry was buzzing with the news of Authentic Brands Group (ABG) partnering with Saks Global to launch a platform, Authentic Luxury Group, for products from both luxury and accessible brands. Just over half a year after the announcement, ABGs founder, chairman and CEO Jamie Salter sat down with Richard Baker, the executive chairman of Saks Global to discuss how the two companies aim to turn Authentic Luxury Group into a $9 billion luxury ecosystem over the next few years.
Paul Wolski, Miller Zells SVP/Creative Director, is leading his design team from AI skepticism to purposeful AI experimentation. He recently spoke at RetailSpaces about AI and the Future of Store Planning. That led to a conversation with Anthony Amunategui, and Wolski then joined Amunategui on his Future Factory Podcast to further the AI and retail design discussion.
Just a few years ago, Flash Coffee was synonymous with scale. It was the startup darling of Southeast Asias F&B scene, known for its bright yellow branding, digital-first model, and rapid regional expansion. Its growth was fast, flashy, and unmistakable. But this year, Flash Coffee is telling a very different story one rooted not in speed, but in substance.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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