Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper. If, during COVID-19, we noticed physical store shoppers shifting their shopping to the digital commerce versions of their favorite retailers and firmly establishing

Shopping 289

Shopping Supermarket Advertising Consumer 289

Inside Retail

OCTOBER 25, 2024

With the future of third-party cookies uncertain, the need for retailers to collect and nurture accurate first-party data about their customers has never been more essential. Jamie Hoey, country manager, Australia, with Wunderkind, says the importance of first-party data cannot be overstated. “If you know who someone is, you’ve got their details; that’s very powerful.

Promotions 242

Promotions Marketing Customer Experience Advertising 242

Retail TouchPoints

OCTOBER 25, 2024

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience with a brand even after a purchase is completed. In fact, 53% of shoppers view the post-purchase period as the most emotional part of any shopping experience. And beyond consumers’ heightened sensitivity to what happens after they click “buy,” retailers and brands also are recognizing how crucial the post-purchase moment is for their own success.

Consumer 290

Consumer Shopping Marketing Management 290

Inside Retail

OCTOBER 25, 2024

Each year, more than 200,000 tonnes of clothing are discarded into Australian landfills , primarily influenced by the fast fashion model, according to a recent study by Professor Alice Payne from RMIT’s School of Fashion & Textiles. Despite the potential for more than 90 per cent of clothing to be reused or recycled, only 7 per cent is processed for recycling, with an estimated half of household textile waste ending up in landfills.

Fast Fashion 264

Fast Fashion Fashion Consumer ATS 264

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Accounting

Wiser

OCTOBER 25, 2024

Cyber Week has become a pivotal period in the retail calendar, driving significant sales growth both online and in-store. For brands and retailers, this week presents a crucial opportunity to refine pricing strategies, capitalize on heightened consumer demand, and remain competitive in a rapidly evolving market. As more consumers embrace omni-channel shopping, it’s essential to recognize how strategic discounting and promotional activities can impact overall sales performance.

Niche Retailing 78

Niche Retailing Promotions Consumer Marketing 78

Inside Retail

OCTOBER 25, 2024

Skechers has reported record-breaking sales figures for the third quarter ending September 30, achieving $2.35 billion in revenue. This marks a 15.9 per cent increase over the same quarter last year, which COO David Weinberg said reflects strong consumer demand across all distribution channels. “We continue to invest in our operational capabilities and improve the customer experience while meeting the increased global demand for our products and positioning Skechers for profitable growth n

Wholesale 130

Wholesale Customer Experience Consumer Marketing 130

Retail Times

OCTOBER 25, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Snacking biscuit challenger, Good Guys Bakehouse, has extended its Savoury Biscuit Melts range with the launch of a new Seriously Snackable Paprika variety. Good Buys Paprika Biscuit Melts (made with paprika, chilli powder, and a touch of cheese) is the latest addition to brand’s product lineup, which is making waves in the savoury biscuits category, tap

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Retail TouchPoints

OCTOBER 25, 2024

Tractor Supply will purchase the privately held online pet pharmacy Allivet in an all-cash transaction that the retailer plans to fund through its balance sheet. Purchase price information for the deal, which is expected to close in Q1 2025, was not released. For the past several years, Tractor Supply has offered digital pet pharmacy services by leveraging the Allivet PetRx platform.

Specialty Retailers 264

Specialty Retailers Planning Marketing Management 264

365 Retail

OCTOBER 25, 2024

The UK’s largest independent toy retailer, The Entertainer, has opened a new flagship store at centre:mk – its 166th store. The new store is now trading, with its official opening planned for tomorrow (Saturday 26 October). The store showcases The Entertainer’s extensive range of toys and games from leading brands including Hot Wheels, Peppa Pig and Paw Patrol, as well as an exclusive selection of Addo and Early Learning Centre products.

Shopping 64

Shopping Planning ATS 64

Retail TouchPoints

OCTOBER 25, 2024

Walmart has begun integrating prescription medications into its delivery offerings in six states, with plans to expand to 49 states by the end of January 2025. Customers in Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin can now add their prescriptions to orders placed online or via the Walmart app. When the program is fully deployed, customers will be able to choose from a suite of delivery options that include same-day scheduled delivery, on-demand delivery and express deliv

Planning 214

Planning Location Store Operations Customer Experience 214

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Marketing

Retail Times

OCTOBER 25, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Taking the stress out of festive hosting, Asda launches a supermarket-first: a pre-brûléed, frozen crème brûlée. Revolutionising the way people enjoy a fine dining dessert at home, the Extra Special Classic Crème Brûlée (£5) is a fuss-free, great value option for lovers of the traditional French treat.

Marketing 64

Marketing Supermarket ATS 64

Retail Gazette

OCTOBER 25, 2024

Holland & Barrett is planning to open up to 50 new stores in the UK next year as it ramps up its expansion plans. It forms part of the health and wellness retailer’s investment into physical stores, which saw the business open 35 new sites and refurbish 280 during the past year. The targeted store expansion for next year includes standalone stores, new formats and instore concessions with its retail partners, The Grocer reported.

Grocer 118

Grocer Supermarket Planning Location 118

Inside Retail

OCTOBER 25, 2024

British travel brand Antler will open its first brick-and-mortar store in Sydney next month. Located at Homebush DFO, the store features a modern look and offers several travel collections which focus on functionality and style. Antler’s MD, Kirsty Glenne, shared that opening a brick-and-mortar store in Sydney is “an important strategic initiative for Antler” “Homebush is an exciting premium retail destination that we wanted to test alongside other great brands such as Prada, Burberry, and

Location 130

Location Marketing ATS 130

Retail Times

OCTOBER 25, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! CDS Superstores, owner of The Range and wilko, is proud to announce its support for the NSPCC’s Letter from Santa initiative, building on the momentum from the brand’s recent successful motocross event, which saw over £100,000 raised for the charity.

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Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Inside Retail

OCTOBER 25, 2024

Stax has opened a store at the Pacific Fair Shopping Centre, the activewear brand’s first shop in Queensland. “We have been watching the increase in activewear and athleisure trends over the last five years and are proud to have grown our retail offering in the space to accommodate our shoppers,” said Shaine Beveridge, centre GM at Pacific Fair Shopping Centre. “We wanted the store to reflect the elements of the earth, using minimalism, natural woods, stone, metals, and p

Shopping 130

Shopping ATS Accessories Fashion 130

Retail Times

OCTOBER 25, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! If you’re a rosé lover, then it’s your clucky day! This week, La Vieille Ferme Rosé is launching a magnum bottle (equivalent to two regular bottles), exclusive to Sainsbury’s. An ideal Christmas gift for a wine lover, or the perfect conversation starter if you’re hosting a party.

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Retail TouchPoints

OCTOBER 25, 2024

A range of business groups — including the Interactive Advertising Bureau (IAB) , the Michigan Press Association and the National Federation of Independent Businesses (NFIB) — have filed two apparently coordinated petitions to block the Federal Trade Commission ’s new “click-to-cancel” rule. The final rule, released by the FTC earlier this month, outlines a number of now-prohibited subscription cancellation practices, all aimed at making it as easy for a consumer to cancel a subscription as it i

Advertising 261

Advertising Consumer ATS Marketing 261

Retail Times

OCTOBER 25, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As the festive season approaches, shoppers can get into the spirit with Co-op’s festive food to go range which is set to land in stores next week (30th October). The leading convenience retailer is partnering with Children’s Charity, Barnardo’s, with an aim to raise £5m to support positive futures for 750,000 young people across the […] If

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Planning

Retail Wire

OCTOBER 25, 2024

CFPB says businesses that make employment decisions based on AI-generated reports must comply with the FCRA.

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Retail Dive

OCTOBER 25, 2024

The owners of Coach and Michael Kors plan to appeal the decision, but experts say it’s unlikely the deal will go through.

Planning 126

Planning 126

Retail Wire

OCTOBER 25, 2024

IAM union workers have voted against a new contract offered by Boeing.

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Retail Dive

OCTOBER 25, 2024

The retailer’s newest format features “a larger product assortment and expanded food and beverage offerings,” CEO Joseph DePinto told investors on Thursday.

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Retail Wire

OCTOBER 25, 2024

Wayfair Rewards will allow for even more customer savings and exclusives.

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Retail Dive

OCTOBER 25, 2024

The move expands the retailer’s market opportunity. Meanwhile, new locations spurred Q3 sales, as store comps and net income declined.

Location 119

Location Marketing 119

Retail Wire

OCTOBER 25, 2024

Extended store hours and deals galore are a win for holiday shoppers.

Shopping 147

Shopping 147

Retail Dive

OCTOBER 25, 2024

The footwear company is trying to sustain its momentum by pushing deeper into its product offering for team-based sports.

Consumer 116

Consumer 116

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Wire

OCTOBER 25, 2024

Walmart and Kroger have digital price tags, but claim they don't do 'surge pricing.

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Retail Dive

OCTOBER 25, 2024

Sean Wrenn was most recently vice president of direct retail at Kendra Scott and also has experience from Abercrombie & Fitch and Aéropostale.

ATS 111

ATS 111

Retail Wire

OCTOBER 25, 2024

The Domino's EVP's sudden resignation shocked the industry.

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Retail Customer Experience

OCTOBER 25, 2024

Why retailers need to conduct a behavioral intervention, one aimed at moving the focus from messaging to action.

ATS 111

ATS 111

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment