Sun.Mar 03, 2024

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Retention and loyalty – how to grow when the market is down

Inside Retail

The 2024 Australian Retail Outlook is out now. This must-read resource is packed with exclusive insights from Inside Retail’s survey of retailers about their performance, plans and predictions for the year ahead; trend analyses and advice from industry experts; and interviews with leading retailers, including Ikea, Lush, Outland Denim, Milligram, and many more, about their growth strategies in 2024 and beyond.

Marketing 290
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Frasers saves Wiggle from administration in £10m deal

Retail Gazette

Frasers Group has saved bike retailer Wiggle from administration, with the retail company thought to have paid under £10m for its brand and intellectual property. The group has agreed a deal to snap up the brand and intellectual property of both Wiggle and Chain Reaction Cycles, adding to its existing cycling companies, including Evans Cycles. Wiggle collapsed in October and continued to trade during the administration process, with FRP Advisory handling the insolvency.

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Mosaic Brands faces court for failing to deliver online orders on time

Inside Retail

Mosaic Brands is facing legal action for allegedly breaching the Australian Consumer Law by failing to deliver “several hundred thousand products” to its customers within advertised timeframes. The Australian Competition and Consumer Commission commenced proceedings in the Federal Court alleging that the fashion retailer dispatched over 26 per cent of orders from its warehouses as long as 20 days – and in some cases more than 40 days – after the purchase date.

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The Body Shop administrators examine allegations of missing millions

Retail Gazette

The Body Shop administrators are investigating allegations that millions were taken out of the company prior to its collapse. FRP Advisory is looking into claims of unaccounted for funds that pre-date The Body Shop’s sale to Aurelius, with the investigation remaining at an early stage, according to The Telegraph. Senior MPs have called for a deeper review of the cosmetics business’s downfall as it faces store closures and job losses.

Shopping 113
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Betty’s Burgers leads new food lineup at Sydney Airport

Inside Retail

Betty’s Burgers has opened a casual dining district in the T1 International terminal, the brand’s first airport outlet. In addition to Betty’s Burgers, Oporto – the home of the Bondi Burger, and the burrito-making business, Mad Mex, also opened their locations at Sydney Airport. “As one of Australia’s most iconic burger brands, we could not be more thrilled to expand our food offering at the International terminal by welcoming Betty’s Burgers, delivering an Australian airport f

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Shop theft and violence increases fivefold in a year

Retail Gazette

Theft and violence against shop workers in convenience stores across the UK have increased more than fivefold, new data shows. Around 5.6m incidents of theft were recorded in 2023, up from the 1.1m set in 2022, according to a report from the Association of Convenience Stores. It found that retailers recorded over 600 cases of theft an hour over the last year, estimating the surge was costing shop owners an average of £4,946 per store with meat, alcohol and confectionery the most commonly stolen.

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NRF Economist: Inflation remains key

Mass Relators

WASHINGTON – Inflation and the Federal Reserve’s efforts to bring it under control will remain big factors in the economy this year, according to National Retail Federation Chief Economist Jack Kleinhenz. “With the U.S. economy’s strength resting heavily on household spending, all eyes are on the consumer – and how consumers will respond the next few months to the Federal Reserve’s ongoing efforts to tame inflation,” Kleinhenz said.

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Brisbane Fashion Festival confirms August return 

Inside Retail

Brisbane Fashion Festival , Queensland’s largest fashion runway event, is returning this year in August. Running from Sunday August 25 to Friday August 30, The 17th Brisbane Fashion Festival will feature an expanded program of new events spread across six days. The Festival will take place in the heart of Brisbane City at King George Square and City Hall and is expected to welcome more than 4000 visitors during the week.

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CVS and Walgreens to begin selling abortion pills

Mass Relators

NEW YORK — CVS Health Corp. and Walgreens Boots Alliance Inc. said Friday they will begin to offer the abortion pill mifepristone in select states starting this month. The drug-store chains will offer the medication by prescription only at their pharmacies in states where’s it’s legally allowed. The news was first reported by the New York Times. President Joe Biden welcomed the news which he said was an important milestone for a drug that has been approved by the Food and Drug Administration and

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DHL Supply Chain Australia – uncovering retail

Inside Retail

DHL Supply Chain is delighted to sponsor the category of Omnichannel Retailer of the Year for retailers in Australia and New Zealand – an accolade that recognises retailers at the forefront of excellence in customer experience. In the new retail economy, retailers are under pressure to optimise supply chain efficiency and provide seamless service for customers via multiple channels.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Change is in the air, with Jetstar’s new uniforms designed by Ginger & Smart

Inside Retail

As Australia’s Jetstar approaches its 20th birthday, it has unveiled a new look to enter its next decade of business. The airline worked with Australian fashion brand Ginger & Smart to encapsulate its vision for the next 20 years in a collection of new uniforms for its air and ground crews. It’s not foreign for airlines to tap prominent local designers to head up their uniform redesigns; Vivienne Westwood for Virgin Atlantic, Christian Lacroix for Air France, Emilio Pucci and Roy Halston for

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How scrutiny over prices could impact Coles’ and Woolworths’ loyalty programs

Inside Retail

Customer loyalty and membership are a valuable asset for many reasons, so it should come as no surprise that retailers are honing their attention on this space, with the current economic climate and cost-of-living pressures here for the long haul. Loyalty programs are increasingly playing a pivotal role in the success of Australian retailers across sectors, as they provide lucrative data around customer preferences, allowing for a tailored experience.

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From LPGA stars to cutting-edge tech, Ecco sets its sights on the Apac market

Inside Retail

In the leadup to the HSBC Women’s World Championship in Singapore last week, Ecco , the renowned Danish premium leather footwear and lifestyle brand, unveiled a cutting-edge new golf shoe and announced LPGA Tour star Alison Lee as its newest ambassador. Lee joins Lydia Ko, another Ecco brand ambassador, and solidifies Ecco’s position as a frontrunner in the golfing industry.

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