Mon.Feb 03, 2025

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Unlocking 2025: key U.S. consumer trends shaping digital commerce

Retail Dive

Navigate 2025's shifts: Discover insights from 500+ U.S. consumers on shopping and messaging trends.

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Are You Bringing Brick-and-Mortar Friction into Ecommerce?

Retail TouchPoints

As ecommerce solidifies its position as a critical revenue growth driver for brands, organizations must reevaluate their operations to take a more holistic omnichannel approach to commerce. Category management is central to this transformation and an underrated element of it. In our new research piece, eCatman and the Path to Omni-Category Management , co-authored with TPG, we explore how evolving the position of category manager to Ecommerce Category Manager, or eCatman, can help brands effecti

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When Will Egg Prices Drop? Experts Say It Depends

Retail Wire

Egg prices continue to rise. When will customers get some relief?

Shopping 130
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‘Not just another beauty store’: Adore Beauty CEO on entering a crowded market

Inside Retail

Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Becoming an integrated omnichannel retailer meant that a lot of the businesss back-end processes had to be re-engineered with its brand partners and internal teams.

Marketing 250
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Protect Your Businesss Online Reputation with These Expert Tips

In today's digital world, your online reputation can make or break your business. Protecting it requires proactive strategies, from monitoring customer reviews and social media mentions to responding professionally and showcasing positive feedback. This guide will help you establish a strong online presence, address negative comments effectively, and leverage SEO to highlight your best qualities.

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Waffle House Offers Candlelight Dinners for Valentine’s Day

Retail Wire

Waffle House is the place to be for a sweet and comforting Valentine's Day meal.

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Woolworths appoints new leaders for retail business

Inside Retail

Woolworths has appointed new leaders for its retail business as part of the supermarket chain’s organisational changes. The company has named Annette Karantoni as MD of Woolworths Retail, reporting to the group’s CEO Amanda Bardwell. Prior to the new role, Karantoni held several leadership positions at Woolworths including as chief supply chain officer of the group and as MD of Primary Connect.

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ACCC calls out online retailers with problematic product return, warranty terms

Inside Retail

Several retailers have been warned by Australia’s consumer watchdog over potentially misleading and problematic terms and conditions for product returns and warranties. The Australian Competition and Consumer Commission (ACCC) conducted a sweep of more than 2000 retail websites and subsequently raised concerns over businesses imposing time limits for returning defective products.

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Buffalo Wild Wings Brings Back Free Super Bowl Wings

Retail Wire

Buffalo Wild Wings has a fun promotion for its fans ahead of the Super Bowl.

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Stand-alone vs embedded CDPs: What’s best for retailers in 2025?

Inside Retail

As more businesses come to grips with the data they are collecting, storing and analysing, the Customer Data Platform Institute has found the way customer data platforms or CDPs are being integrated into broader customer-facing systems is evolving. For retailers, this raises a pressing question: Do you still need a stand-alone CDP, or can a customer engagement platforms built-in CDP meet your needs?

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ALDI Drops Prices on Game Day Favorites by up to 25% Ahead of the Super Bowl

Retail Wire

ALDI knows that its customers are taking a financial beating.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Oh!some sets sights on new markets, reaching 100 stores this year

Inside Retail

Retail chain Oh!some has been expanding rapidly across Southeast Asia with a series of new openings across the region. Oh!some entered the Indonesian market in 2019, citing a gap in diverse retail product offerings. The company, positioning itself as a one-stop destination for global lifestyle products, has grown to more than 86 stores in Indonesia since then.

Marketing 130
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McDonald’s Announces Historic Collaboration With WNBA Angel Reese

Retail Wire

McDonald's is just one of many companies that are working with the WNBA superstar.

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Consumer confidence in January falls for the first time in 6 months

Retail Dive

The University of Michigan recorded a 10% year-on-year drop, and other data found sentiment hit a four-month low.

Consumer 135
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Freitag names Janine Weiz-Buhler its new ‘CEO-equivalent’

Inside Retail

Swiss sustainable accessories brand Freitag has appointed Janine Weiz-Buhler as its new operational leader, or “navigator” (a job akin to CEO), effective February 1. Weiz-Buhler’s new role at Freitag will include overseeing strategy and daily operations, as well as cultivating strong leadership within the company’s holacratic organisational model.

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5 Tips to Build a Strong Web Presence for Your Small Business

Creating a solid web presence is crucial for small business success in today's digital world. This blog covers five essential tips to help you build and strengthen your online presence. Learn how to create a professional website, optimize it for search engines, and leverage social media to engage with your audience. We'll also guide you on the importance of local listings and how to maintain a consistent brand across all platforms.

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Tractor Supply Teams up With Field & Stream, Leveraging Star Power of Morgan Wallen and Eric Church

Retail Wire

Tractor Supply has teamed up with Field & Stream, alongside partners Eric Church and Morgan Wallen.

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Estee Lauder names Michael Bowes as VP, chief people officer with global remit

Inside Retail

The Estee Lauder Companies has promoted Michael Bowes to EVP and chief people officer, effective April 1. Bowes will be the first to hold the title of chief people officer at Estee Lauder and will oversee all areas of global human resources. After joining Estee Lauder in 2015 as VP of global talent acquisition and became the company’s SVP of global talent in July 2019.

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Beyond buys BuyBuy Baby for $5M

Retail Dive

The move reunites the baby brand with its former parent company and includes the possibility of opening new stand-alone stores.

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Chadstone retires its ‘The Fashion Capital’ tagline as it unveils new food mecca

Inside Retail

Melbournes Chadstone shopping centre has unveiled the mix of tenants that will occupy its long-awaited fresh food precinct, the Market Pavilion, and announced it is retiring its iconic tagline. At Chadstone, weve always been proud of our unwavering commitment to delivering an unrivalled breadth of offer and world-class experiences under the gridshell roof, Chadstone centre manager Daniel Boyle told Inside Retail.

Fashion 130
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Nordstrom turns to notable New Yorkers for its second NYC campaign installment

Retail Dive

New York is a critical market for retailers, one that Nordstrom wants to celebrate while highlighting the services at its flagship store.

Marketing 112
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How retailers can 10x their revenue with the right retail media provider

Inside Retail

Retail media has risen to the top as one of the most effective forms of digital advertising by combining purchase intent in real-time, but the world of retail media is complicated and ever-changing due to technological advancements. Partnering with a trusted provider has become a favoured solution by retailers worldwide as they consider adding retail media to their revenue stream.

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Tesco launches new ‘It’s everything’ food campaign

Retail Gazette

Tesco has replaced its long-running Food Love Stories with a new marketing campaign spotlighting the emotional impact of food. Its not a little thing. Its everything will play on the supermarkets Every Little Helps slogan and uses a series of vignettes to convey how food can play a role in various key aspects of life, such as a way of saying thank you, an opportunity to apologise, or a reason to get together and party.

Outdoor 107
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Six AI Predictions For 2025 That Will Reshape How We Think About Enterprise Technology

Cisco Retail

Explore the 2025 technology landscape: precision AI, data security, sustainability, and partner ecosystems driving success. Discover how strategic collaboration and re-skilling will transform enterprise innovation and deliver tangible business value.

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Boost Your Website Traffic with These Proven Strategies

Driving traffic to your website is key to growing your business online. In this blog, we explore proven strategies to attract more visitors and boost engagement. Learn how to optimize your site for search engines, leverage social media, and create compelling content that resonates with your audience. We’ll also cover the importance of email marketing, online advertising, and analyzing your traffic to refine your approach.

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Chocolate Recall at Highest FDA Level: All the Details

Retail Wire

The FDA has placed a recall of Cal Yee Farm chocolate snacks at its highest level.

ATS 100
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IPA Arranges Sale of Former ShopRite Retail Property in Albany, New York, for $23.8 Million

Shopping Center

Albany, N.Y. Institutional Property Advisors (IPA), a division of Marcus & Millichap, has arranged the sale of a former ShopRite Supermarket located on the west bank of the Hudson… The post IPA Arranges Sale of Former ShopRite Retail Property in Albany, New York, for $23.8 Million appeared first on Shopping Center Business.

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Tractor Supply partners with Field & Stream to sell products in store, online

Retail Dive

The move comes a year after country music stars Morgan Wallen and Eric Church said they bought the retail side of Field & Stream from Dick’s Sporting Goods.

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NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Retail Customer Experience

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating friction points in an interview with Judy Mottl, editor of RetailCustomerExperience.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Chewy holds the top spot as overall satisfaction with online retail declines

Retail Dive

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw satisfaction drop.

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Cambridge Satchel Expands UK Presence with Windsor Store Opening

365 Retail

Cambridge Satchel has opened its fourth UK store in Windsor Royal, further strengthening its retail footprint. The 46.2 sqm space, housed in the Grade II listed Windsor Royal Station, marks the brands most ambitious store design to date. Art Deco-inspired design enhances the Windsor store Under the leadership of CEO Carine de Koenigswarter, the new stores design has been crafted by Atelier A&D, drawing inspiration from the Art Deco movement.

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HMV names new commercial and marketing execs

Retail Gazette

HMV has made some changers to its senior leadership team, promoting David Athey to the role of commercial director and expanding Kate Longbottoms marketing responsibilities. Athey, a veteran of the chain with 35 years of experience, steps into the new role after previously serving as head of music and technology. As commercial director, Athey will oversee all commercial aspects of HMVs operations, including the development of its European offerings and strengthening supplier relationships to ens

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Meeting Customers Where They Are: Personalize Your Approach

Retail Pro

Understanding the importance of meeting customers when and where they want to connect is critical for todays retailer. Customers want convenience, and a big part of meeting that desire is being able to offer a product through a store, social … Continue reading → The post Meeting Customers Where They Are: Personalize Your Approach first appeared on Retail Pro Blog.

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The Evolving Retailer's Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever