Retail TouchPoints
MARCH 10, 2023
Gap is shaking up its leadership following a weak Q4 2022 with the immediate departure of President and CEO of Athleta Mary Beth Laughton; the elimination of the role of Chief Growth Officer (CGO), currently held by Asheesh Saksena, also effective immediately; and the departure of Chief People Officer Sheila Peters, who will leave at the end of 2023.
Inside Retail
MARCH 10, 2023
Qantas Loyalty has introduced Qantas Marketplace, a new online shopping experience that allows frequent travellers to earn and spend Qantas Points on 900 luxury and household brands and more than 20,000 products. Qantas Loyalty says the launch marks the Frequent Flyer program’s largest online retail expansion. The platform will showcase Qantas-curated brands and goods in fashion, cosmetics, homewares, appliances, and technology.
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Retail TouchPoints
MARCH 10, 2023
Inside Retail
MARCH 10, 2023
There’s no question that women remain underrepresented in leadership roles and still earn less than men across many industries, including retail. For this to change, organisations must make a deliberate effort to support women and ensure they have equal access to opportunities and remuneration. We spoke to Jacqui Marker, Amazon’s HR operations director in Australia, Singapore, China and MENA, about how the online retailer is working to create a more gender-equal workplace and her advice for othe
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
MARCH 10, 2023
Data is at the center of the success and overall growth of almost every company in every industry. Data drives decision-making, so access to accurate and comprehensive information at the right time is critical. Seeking out credible data takes organizations down one of many paths, the most common being conducting market research and relying on web traffic data.
Retail Wire
MARCH 10, 2023
The U.S. economy added a better-than-expected 311,000 jobs in February, according to the Bureau of Labor Statistics. The national unemployment rate ticked up to 3.6 percent. “The entire labor market is cooling off,” said Luke Tilley, chief economist at Wilmington Trust. “But it’s still incredibly tight. It’s just not as tight as it was in the middle of last year or in 2021.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
MARCH 10, 2023
About 41 million vinyl albums were sold in 2022, according to the Recording Industry Association of America, compared to 33 million compact discs. That marks the first year that vinyl outsold CDs since 1987. Vinyl record revenues rose 17 percent in 2022, the sixteenth year of increases.
Retail TouchPoints
MARCH 10, 2023
H-E-B is rolling out branded displays at more than 300 stores across Texas that will connect customers with service providers on the home management platform Thumbtack. The Thumbtack app helps homeowners manage their home with educational and planning tools and by enabling connections with local professionals. At the outset, the screens in H-E-B will help customers find access to local pet service providers for dog walking, grooming, pet sitting, training and more while they’re shopping.
Retail Wire
MARCH 10, 2023
The U.S. Chamber of Commerce has released a report calling on Congress to regulate generative artificial intelligence technology. The report failed to provide specifics on where regulation should be focused.
Retail TouchPoints
MARCH 10, 2023
Shopping app Temu has been stealing the spotlight from fellow discount platforms Shein and Wish of late thanks to its meteoric rise in the U.S., but neither Shein nor Wish are ready to admit defeat. Shein is reportedly set to raise $2 billion in new funding this month, while Wish is continuing its attempts to win back consumers, most recently by opening its platform to more than 18,000 new European merchants.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
MARCH 10, 2023
Drone-delivery operator Wing has introduced a new operating model called ‘Wing Delivery Network’ in which drones will move around multiple locations to meet demand much like a courier van, rather than returning to a base after each task. Retailers using the on-demand delivery service will need to set up a hardware apparatus dubbed ‘Autoloader’ outside their location into which employees place the package and walk away.
Retail TouchPoints
MARCH 10, 2023
Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. It’s true that confirming a purchase is the final step standing between an abandoned cart and a successful transaction, so it makes sense that it gets examined in isolation. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.
Retail Dive
MARCH 10, 2023
The apparel retailer said it’s close to naming a new CEO, but announced the exit of a few executives, including Athleta chief Mary Beth Laughton.
Hyken
MARCH 10, 2023
This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Dive
MARCH 10, 2023
The retailer saw double-digit growth across all major categories, with new brands and product innovation helping to increase sales in the fourth quarter.
Retail Wire
MARCH 10, 2023
Van Leeuwen’s new Hidden Valley Ranch Ice Cream will go on sale at Walmart later this month. Expect the product to get attention on social media as review videos flood TikTok, YouTube and other sites.
Retail Dive
MARCH 10, 2023
The electronics retailer's sales have declined amid an overall drop in the segment.
Retail Wire
MARCH 10, 2023
Workers post videos on TikTok and YouTube to explain why they are leaving jobs before telling their employers. These videos, known as QuitToks, reflect “a cultural disillusionment with the promises that ride behind the world of work,” according to Ann Swidler, a sociology professor at the University of California at Berkeley.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Dive
MARCH 10, 2023
The DTC lingerie brand is taking its first step into wholesale and bringing its fitting service to the 59th Street Flagship Store in New York City.
Retail Wire
MARCH 10, 2023
Allbirds’ stock price fell more than 19 percent after it reported a $101 million loss for the year. The sustainable footwear brand said it would dial back new store openings and “reignite product and demand” to achieve profitability.
Shopify
MARCH 10, 2023
Product drops are a great way to cut through the noise and build buzz around your retail business. But how can you succeed at product drops? Read on to find out.
Retail Wire
MARCH 10, 2023
Gap Inc. reported a loss of 75 cents per share for the fourth quarter, below the 46-cent decline expected by Wall Street. The retailer did manage to cut its net loss for the year to $202 million compared to $256 million in 2021. Gap suffered from sales declines, excess inventory and a need for a permanent CEO through 2022. Interim CEO Bob Martin said the company’s board had narrowed its search for a new leader.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Shopify
MARCH 10, 2023
Inventory shortages have been a long-standing problem for many companies, but it’s been especially challenging in recent months with port congestion and pandemic-related delays.
Retail Dive
MARCH 10, 2023
The activewear brand ended its relationship with Ye last October with lots of inventory, while Dick’s is the exclusive partner for the championship season.
LS Retail
MARCH 10, 2023
©iStock/JLco - Julia Amaral Intentionality with artists and collectors they align with is key, and expanding their global presence (whether opening international gallery locations or increasing global exhibitions) is critical—as is obtaining career-changing museum acquisitions for their rostered artists, and continuing to champion Black and POC artists.
Retail Dive
MARCH 10, 2023
The DTC footwear brand will continue to seek out wholesale partnerships as it prioritizes profitability.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Times
MARCH 10, 2023
We live in an era defined by technological innovation and widespread progress. What’s more, organisations worldwide are advocating for diversity and inclusion, trying to create a workplace where everyone feels welcome. Successful companies like Canon, Bupa, Zenith, and Rolls Royce have already taken a pledge to stand against discrimination and foster inclusive work environments.
Retail Dive
MARCH 10, 2023
The appointment of Jessie Dawes comes as the perfume brand embarks on a U.S. expansion.
Retail Times
MARCH 10, 2023
Aldi UK is partnering with the Fairtrade Foundation on the next stage of a £400,000[i] programme to empower women in the Ethiopian flower sector, with a view to tackling some of the systemic challenges they face. Aldi is the second largest retailer of Fairtrade flowers in the UK and in 2022 the supermarket sourced 2.
Shopify
MARCH 10, 2023
Equipped with Shopify POS and POS Go, Doodles gave its NFT holders and the general public an immersive mini-putt experience at Art Basel Miami Beach.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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