Inside Retail
MAY 31, 2023
It’s challenging for bricks-and-mortar retailers to stand out from the crowd. The key to driving customers in-store (and getting them to keep coming back) is differentiation. Using a differentiation strategy allows retailers to create a unique in-store shopping experience – that can’t be replicated online, and will set you apart from the competition.
Retail TouchPoints
MAY 31, 2023
As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business.
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Tokinomo
MAY 31, 2023
Have you ever wondered why customers choose to buy certain products? What motivates their decision-making process? The answer lies in understanding the drivers behind rational and emotional purchases. In today's market, customers are influenced by a combination of logical reasoning and emotional triggers. This article explores the factors that drive customers to make rational or emotional purchases and the implications for businesses.
Retail TouchPoints
MAY 31, 2023
Costco will delay membership fee increases due to the negative impact inflation already has had on customer spending habits. The retailer announced plans to increase its membership fees in March but has yet to provide an exact timeline. The retailer still plans to hike membership fees, but it will happen when the company can “do it without impacting in any meaningful way renewal rates or sign-ups or anything,” said CFO Richard Galanti during a Q3 2023 earnings call.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Inside Retail
MAY 31, 2023
Jewellery retailer Michael Hill International says trading has been “challenging” as consumer sentiment has softened due to prevailing economic conditions. For the 20 weeks to May 21, sales fell 3.5 per cent overall with the Australian business recording a double-digit decline in the first four months of the second half. Meanwhile, significant weather events and a recent “resurgence” in security incidents and related costs impacted New Zealand sales.
Retail TouchPoints
MAY 31, 2023
Expectations are never-ending in the retail industry. They’re also ever-changing — even more so in light of recent events. People have different mindsets when entering a brick-and-mortar store. Some people are certainly cautious about in-person interactions, so they’re often in the store for a specific reason. Others might have just stopped in out of happenstance, doing a little window shopping for the day.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
MAY 31, 2023
At Home has named Jeff Evans as President and Chief Merchandising Officer, effective June 19. Evans will leverage 32 years of industry experience including ecommerce, brand building, product development, sourcing and identifying business opportunities, to help the home décor retailer advance its business. Evans has held senior leadership positions at Walmart for 15 years, most recently as EVP of Entertainment, Toys and Seasonal at Walmart U.S.
Inside Retail
MAY 31, 2023
Rebecca Vallance has partnered with Qantas Airways to create a limited-edition collection of business-class pyjamas and amenity kits. The lines – to celebrate the resumption of Qantas’ flights to New York post-Covid – feature the upgraded New York Route’s flight numbers QF3 and QF4 as well as a monogram of the Qantas ‘Roo and Rebecca Vallance’s logo.
Retail TouchPoints
MAY 31, 2023
Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio. Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by c
Retail Focus
MAY 31, 2023
Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that Odd Muse, the independent ‘investment fashion’ label, has returned to The Yards , Covent Garden for its second pop-up, following its highly successful debut bricks-and-mortar experience at the destination last month. Located at 4 Slingsby Place and running until mid-July, Odd Muse’s 3,000 sq ft space showcases several of the brand’s womenswear lines such as the sleeveless styles
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Wire
MAY 31, 2023
OpenAI CEO Sam Altman is among over 350 technology industry executives and researchers who have signed a one-sentence statement released by the nonprofit Center for AI Safety. “Mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war,” the statement reads.
Inside Retail
MAY 31, 2023
The Indian government is in the final stages of a comprehensive policy overhaul to revamp its retail trade, bringing fresh hope to the industry. The long-awaited nationwide retail policy aims to facilitate smoother business operations by providing easier access to finance and infrastructure. A top government authority has stated that once the policy rollout is complete, it will establish a globally competitive and sustainable ecosystem in which the retail trade can flourish.
Retail Wire
MAY 31, 2023
Retailers estimate that 37 percent of losses from shrink come from retail theft, 28.5 percent come from their workers and 27.5 percent come from administrative or cashier error, damage or vendor fraud. The reality is that getting at exact figures is difficult as most retailers don’t know how missing items went missing.
Inside Retail
MAY 31, 2023
Back in April, Madly Gems, a Singapore-based bespoke jewellery brand, celebrated the first anniversary of its Ann Siang Road flagship store. Hosted by founder Maddy Barber, the party gathered around 130 of the brand’s top clients to celebrate the milestone. Since its inception in 2014, the brand differentiated itself from the diamond-centric fine jewellery industry with its focus on coloured gemstones and bespoke pieces that are handcrafted in 18-karat gold.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Dive
MAY 31, 2023
Global e-commerce sales now exceed those of specialty retail which, in 2022, was 20% of the overall industry.
Inside Retail
MAY 31, 2023
American luxury fashion brand Coach has launched Coach Airways, a new store with an air travel motif at Freeport A’Famosa Outlet in Malacca, Malaysia. The store, which is housed within a retired Boeing 747 – aims to transport customers back in time to the allure of 1950s aviation through its design, which incorporates Coach’s vintage iconography, aeroplane seats and a cockpit.
Retail Dive
MAY 31, 2023
Nearly a dozen people have changed roles in the retailer’s executive ranks in recent months.
Inside Retail
MAY 31, 2023
Six-and-a-half years after Amazon opened the first employee-only Amazon Go store in Seattle, the company has brought its Just Walk Out technology to the Southern Hemisphere. Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Dive
MAY 31, 2023
The tool allows customers to find products as well as recipes, food prep tips and more using “natural language” instead of keyword-based searches.
Inside Retail
MAY 31, 2023
Chinese marketplace Temu (pronounced tee-moo) has quickly become a formidable player in the e-commerce scene, making waves with high-profile ad debut during the Super Bowl, capturing the attention of 113 million American sports fans. The company’s reportedly $14 million ad investment paid off, as downloads surged by 45 per cent and daily active users increased by 20 per cent on the day of the Super Bowl, and Temu surpassed Amazon and Walmart as the most downloaded app with sustained growth after
Retail Dive
MAY 31, 2023
More efficient ways to produce and edit assets and ensure responses are relevant to consumers were a focus of this year’s Google Marketing Live.
Retail Wire
MAY 31, 2023
Qurate, which acquired Zulily in 2015 for $2.4 billion, has sold the retailer to Regent, a private equity firm. Zulily reported a $43 million operating loss in the first quarter as revenue fell 17 percent to $192 million.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Dive
MAY 31, 2023
The retailer has lowered its prices just in time to possibly attract former Tuesday Morning and Bed Bath & Beyond customers.
Retail Wire
MAY 31, 2023
Adidas has resumed moving Yeezy brand sneakers as it attempts to sell off more than $1 billion in merchandise connected to Ye, formerly known as Kanye West. The athleticwear manufacturer cut ties with Ye after he made a series of public antisemitic comments.
Retail Dive
MAY 31, 2023
The retailer wants to “get costs down more as fast as we possibly can” in food and consumables, CEO Doug McMillon told analysts.
Retail Wire
MAY 31, 2023
Erik Carnell, a transgender designer whose products were pulled from some Target stores after conservatives falsely claimed they were targeted at children, says the retailer is engaging in “rainbow capitalism” where it seeks to profit from Pride month but isn’t ready to stand up for the LGBTQ community.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Dive
MAY 31, 2023
Over the last four quarters, the amount raised and the number of deals have fallen significantly compared to the prior year, according to PitchBook.
Retail Wire
MAY 31, 2023
What will those calling for a boycott of Target over Pride merchandise do when they realize that Walmart sells products with a similar theme and has LBGTQ+ policies in place that are nearly identical to its main competitor? Target and Walmart have received a 100 percent score on The Human Rights Campaign’s Corporate Equality Index.
Retail Dive
MAY 31, 2023
The cost of a gallon of paint will increase by an average of 8% as the company faces “outsized inflation,” CEO Nicole Gibbons said in an email to customers.
Retail Wire
MAY 31, 2023
Margin protection is the name of the game and several large corporations have said they will increase prices as a hedge against potential cost increases going forward. Companies have taken this action even as many costs have come down.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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