Wed.May 31, 2023

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Turning Criticism into Opportunity: A Guide for Merchants to Deal with Negative Online Reviews

Retail TouchPoints

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business.

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Michael Hill’s sales slip, Bevilles acquisition complete

Inside Retail

Jewellery retailer Michael Hill International says trading has been “challenging” as consumer sentiment has softened due to prevailing economic conditions. For the 20 weeks to May 21, sales fell 3.5 per cent overall with the Australian business recording a double-digit decline in the first four months of the second half. Meanwhile, significant weather events and a recent “resurgence” in security incidents and related costs impacted New Zealand sales.

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Costco Delays Membership Fee Hike as Member Growth Continues

Retail TouchPoints

Costco will delay membership fee increases due to the negative impact inflation already has had on customer spending habits. The retailer announced plans to increase its membership fees in March but has yet to provide an exact timeline. The retailer still plans to hike membership fees, but it will happen when the company can “do it without impacting in any meaningful way renewal rates or sign-ups or anything,” said CFO Richard Galanti during a Q3 2023 earnings call.

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Vicinity Centres sells half share in Broadmeadows Central

Inside Retail

Vicinity Centres has sold a 50 per cent stake in Broadmeadows Central shopping centre to Melbourne-based Nikos Property Group for $134.5 million. The shopping centre is located 19 km north-west of Melbourne CBD and is anchored by Kmart and has three supermarkets – Aldi, Coles and Woolworths – along with Hoyts Cinemas and more than 115 specialty stores.

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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At Home Taps Walmart Vet for Top Merchandising Role

Retail TouchPoints

At Home has named Jeff Evans as President and Chief Merchandising Officer, effective June 19. Evans will leverage 32 years of industry experience including ecommerce, brand building, product development, sourcing and identifying business opportunities, to help the home décor retailer advance its business. Evans has held senior leadership positions at Walmart for 15 years, most recently as EVP of Entertainment, Toys and Seasonal at Walmart U.S.

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Rebecca Vallance designs PJs, amenity kits for Qantas 

Inside Retail

Rebecca Vallance has partnered with Qantas Airways to create a limited-edition collection of business-class pyjamas and amenity kits. The lines – to celebrate the resumption of Qantas’ flights to New York post-Covid – feature the upgraded New York Route’s flight numbers QF3 and QF4 as well as a monogram of the Qantas ‘Roo and Rebecca Vallance’s logo.

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More Trending

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Rational vs Emotional purchases: What drives customers to buy your product?

Tokinomo

Have you ever wondered why customers choose to buy certain products? What motivates their decision-making process? The answer lies in understanding the drivers behind rational and emotional purchases. In today's market, customers are influenced by a combination of logical reasoning and emotional triggers. This article explores the factors that drive customers to make rational or emotional purchases and the implications for businesses.

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OpenAI CEO among tech leaders saying AI poses an existential risk to humanity

Retail Wire

OpenAI CEO Sam Altman is among over 350 technology industry executives and researchers who have signed a one-sentence statement released by the nonprofit Center for AI Safety. “Mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war,” the statement reads.

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Odd Muse returns to The Yards, Covent Garden

Retail Focus

Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that Odd Muse, the independent ‘investment fashion’ label, has returned to The Yards , Covent Garden for its second pop-up, following its highly successful debut bricks-and-mortar experience at the destination last month. Located at 4 Slingsby Place and running until mid-July, Odd Muse’s 3,000 sq ft space showcases several of the brand’s womenswear lines such as the sleeveless styles

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Once a famous radio host, Maddy Barber now tells stories through jewellery

Inside Retail

Back in April, Madly Gems, a Singapore-based bespoke jewellery brand, celebrated the first anniversary of its Ann Siang Road flagship store. Hosted by founder Maddy Barber, the party gathered around 130 of the brand’s top clients to celebrate the milestone. Since its inception in 2014, the brand differentiated itself from the diamond-centric fine jewellery industry with its focus on coloured gemstones and bespoke pieces that are handcrafted in 18-karat gold.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Sources of shrink remain difficult to quantify

Retail Wire

Retailers estimate that 37 percent of losses from shrink come from retail theft, 28.5 percent come from their workers and 27.5 percent come from administrative or cashier error, damage or vendor fraud. The reality is that getting at exact figures is difficult as most retailers don’t know how missing items went missing.

ATS 130
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Coach launches new air travel-themed boutique – on a plane

Inside Retail

American luxury fashion brand Coach has launched Coach Airways, a new store with an air travel motif at Freeport A’Famosa Outlet in Malacca, Malaysia. The store, which is housed within a retired Boeing 747 – aims to transport customers back in time to the allure of 1950s aviation through its design, which incorporates Coach’s vintage iconography, aeroplane seats and a cockpit.

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Qurate sells Zulily

Retail Wire

Qurate, which acquired Zulily in 2015 for $2.4 billion, has sold the retailer to Regent, a private equity firm. Zulily reported a $43 million operating loss in the first quarter as revenue fell 17 percent to $192 million.

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200 stores are just the beginning: Amazon VP talks checkout-free tech

Inside Retail

Six-and-a-half years after Amazon opened the first employee-only Amazon Go store in Seattle, the company has brought its Just Walk Out technology to the Southern Hemisphere. Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Adidas begins the process to clear Yeezy merchandise

Retail Wire

Adidas has resumed moving Yeezy brand sneakers as it attempts to sell off more than $1 billion in merchandise connected to Ye, formerly known as Kanye West. The athleticwear manufacturer cut ties with Ye after he made a series of public antisemitic comments.

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Tapping into Temu: Why American Gen Zs love the Chinese app

Inside Retail

Chinese marketplace Temu (pronounced tee-moo) has quickly become a formidable player in the e-commerce scene, making waves with high-profile ad debut during the Super Bowl, capturing the attention of 113 million American sports fans. The company’s reportedly $14 million ad investment paid off, as downloads surged by 45 per cent and daily active users increased by 20 per cent on the day of the Super Bowl, and Temu surpassed Amazon and Walmart as the most downloaded app with sustained growth after

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Designer says Target showed its true colors after removing LGBTQ merchandise

Retail Wire

Erik Carnell, a transgender designer whose products were pulled from some Target stores after conservatives falsely claimed they were targeted at children, says the retailer is engaging in “rainbow capitalism” where it seeks to profit from Pride month but isn’t ready to stand up for the LGBTQ community.

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Instacart begins nationwide rollout of ChatGPT search tool

Retail Dive

The tool allows customers to find products as well as recipes, food prep tips and more using “natural language” instead of keyword-based searches.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Walmart’s support of LBGTQ+ community is nearly identical to Target’s

Retail Wire

What will those calling for a boycott of Target over Pride merchandise do when they realize that Walmart sells products with a similar theme and has LBGTQ+ policies in place that are nearly identical to its main competitor? Target and Walmart have received a 100 percent score on The Human Rights Campaign’s Corporate Equality Index.

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DTC paint brand Clare to raise prices

Retail Dive

The cost of a gallon of paint will increase by an average of 8% as the company faces “outsized inflation,” CEO Nicole Gibbons said in an email to customers.

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Businesses are raising prices even as costs decline

Retail Wire

Margin protection is the name of the game and several large corporations have said they will increase prices as a hedge against potential cost increases going forward. Companies have taken this action even as many costs have come down.

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Pharmacies dispense prescriptions faster than McDonalds, Gophr data shows

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Data crunched by online pharmacy delivery partner Gophr, paints a concerning picture for the pharmacy sector in England. Gophr’s ‘Prescription For Pressure’ initiative, reveals a challenging time for the industry and is supported by separate analysis by the BBC showing that the number of pharmacies in England is at its lowest since 2010.

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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1,800 Amazon workers pledge to walk off the job today

Retail Wire

More than 1,800 Amazon employees, including about 870 in Seattle, plan to walk off the job today to protest the company’s progress on climate issues and its three-day back-to-office mandate. “We respect our employees’ rights to express their opinions,” Amazon said in a statement.

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Robots roll-out in Wakefield as Starship Technologies and Co-op expand grocery delivery service in Yorkshire

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Robots are heading to Wakefield from today as a partnership between Starship Technologies, Co-op and Wakefield Council brings the benefits of autonomous grocery deliveries to local residents. The service will initially be available to 13,000 residents across 6,500+ households, with orders made through the Starship food delivery app, which is available fo

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Furthering the AI-First Security Cloud: Cisco Announces Intent to Acquire Armorblox

Cisco Retail

Keeping an organization secure has a few basic steps that haven’t changed over the years: identify threats, respond and neutralize them, and put measures in place to prevent them in the future.

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Lidl joins Scotland Loves Local Gift Card community initiative

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Lidl has announced it is joining the Scotland Loves Local Gift Card scheme this month, meaning Scots can now look forward to even more choice when using their gift cards. From Kirkwall to Kelso, Lidl’s 111 Scottish stores are now accepting the regional Scotland Loves Local Gift Card.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Transform and Optimize Your Network for the Cloud

Cisco Retail

Co-authored by Pat Buemi, Partner Executive, Cisco and Jeff Gatz, VP Alliances, Kyndryl Over the past few years, we have seen a massive acceleration of cloud initiatives to support hybrid work… Read more on Cisco Blogs

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Inside Google’s plans for improving paid search with generative AI

Retail Dive

More efficient ways to produce and edit assets and ensure responses are relevant to consumers were a focus of this year’s Google Marketing Live.

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What’s lurking in your email?

Cisco Retail

Defending your organization against the number one threat vector Email remains today’s number one threat vector for launching cyberattacks.

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VC funding for food and beverage plunging amid challenging environment, data shows

Retail Dive

Over the last four quarters, the amount raised and the number of deals have fallen significantly compared to the prior year, according to PitchBook.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI