Wed.May 31, 2023

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How to build a bricks-and-mortar store that attracts and retains customers

Inside Retail

It’s challenging for bricks-and-mortar retailers to stand out from the crowd. The key to driving customers in-store (and getting them to keep coming back) is differentiation. Using a differentiation strategy allows retailers to create a unique in-store shopping experience – that can’t be replicated online, and will set you apart from the competition.

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Rational vs Emotional purchases: What drives customers to buy your product?

Tokinomo

Have you ever wondered why customers choose to buy certain products? What motivates their decision-making process? The answer lies in understanding the drivers behind rational and emotional purchases. In today's market, customers are influenced by a combination of logical reasoning and emotional triggers. This article explores the factors that drive customers to make rational or emotional purchases and the implications for businesses.

Marketing 213
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Michael Hill’s sales slip, Bevilles acquisition complete

Inside Retail

Jewellery retailer Michael Hill International says trading has been “challenging” as consumer sentiment has softened due to prevailing economic conditions. For the 20 weeks to May 21, sales fell 3.5 per cent overall with the Australian business recording a double-digit decline in the first four months of the second half. Meanwhile, significant weather events and a recent “resurgence” in security incidents and related costs impacted New Zealand sales.

Consumer 246
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Odd Muse returns to The Yards, Covent Garden

Retail Focus

Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that Odd Muse, the independent ‘investment fashion’ label, has returned to The Yards , Covent Garden for its second pop-up, following its highly successful debut bricks-and-mortar experience at the destination last month. Located at 4 Slingsby Place and running until mid-July, Odd Muse’s 3,000 sq ft space showcases several of the brand’s womenswear lines such as the sleeveless styles

Returns 147
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Mastering Retail Peaks: Composable Commerce, Loyalty Tech, and Future-Ready Strategies for 2024

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

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Vicinity Centres sells half share in Broadmeadows Central

Inside Retail

Vicinity Centres has sold a 50 per cent stake in Broadmeadows Central shopping centre to Melbourne-based Nikos Property Group for $134.5 million. The shopping centre is located 19 km north-west of Melbourne CBD and is anchored by Kmart and has three supermarkets – Aldi, Coles and Woolworths – along with Hoyts Cinemas and more than 115 specialty stores.

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Costco Delays Membership Fee Hike as Member Growth Continues

Retail TouchPoints

Costco will delay membership fee increases due to the negative impact inflation already has had on customer spending habits. The retailer announced plans to increase its membership fees in March but has yet to provide an exact timeline. The retailer still plans to hike membership fees, but it will happen when the company can “do it without impacting in any meaningful way renewal rates or sign-ups or anything,” said CFO Richard Galanti during a Q3 2023 earnings call.

Planning 107

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The Future of Retail: Rethinking Digital Signage to Improve the In-Store Experience

Retail TouchPoints

Expectations are never-ending in the retail industry. They’re also ever-changing — even more so in light of recent events. People have different mindsets when entering a brick-and-mortar store. Some people are certainly cautious about in-person interactions, so they’re often in the store for a specific reason. Others might have just stopped in out of happenstance, doing a little window shopping for the day.

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India set to revamp its retail landscape with policy overhaul

Inside Retail

The Indian government is in the final stages of a comprehensive policy overhaul to revamp its retail trade, bringing fresh hope to the industry. The long-awaited nationwide retail policy aims to facilitate smoother business operations by providing easier access to finance and infrastructure. A top government authority has stated that once the policy rollout is complete, it will establish a globally competitive and sustainable ecosystem in which the retail trade can flourish.

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Pharmacies dispense prescriptions faster than McDonalds, Gophr data shows

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Data crunched by online pharmacy delivery partner Gophr, paints a concerning picture for the pharmacy sector in England. Gophr’s ‘Prescription For Pressure’ initiative, reveals a challenging time for the industry and is supported by separate analysis by the BBC showing that the number of pharmacies in England is at its lowest since 2010.

ATS 98
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Once a famous radio host, Maddy Barber now tells stories through jewellery

Inside Retail

Back in April, Madly Gems, a Singapore-based bespoke jewellery brand, celebrated the first anniversary of its Ann Siang Road flagship store. Hosted by founder Maddy Barber, the party gathered around 130 of the brand’s top clients to celebrate the milestone. Since its inception in 2014, the brand differentiated itself from the diamond-centric fine jewellery industry with its focus on coloured gemstones and bespoke pieces that are handcrafted in 18-karat gold.

Fashion 130
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Robots roll-out in Wakefield as Starship Technologies and Co-op expand grocery delivery service in Yorkshire

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Robots are heading to Wakefield from today as a partnership between Starship Technologies, Co-op and Wakefield Council brings the benefits of autonomous grocery deliveries to local residents. The service will initially be available to 13,000 residents across 6,500+ households, with orders made through the Starship food delivery app, which is available fo

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Coach launches new air travel-themed boutique – on a plane

Inside Retail

American luxury fashion brand Coach has launched Coach Airways, a new store with an air travel motif at Freeport A’Famosa Outlet in Malacca, Malaysia. The store, which is housed within a retired Boeing 747 – aims to transport customers back in time to the allure of 1950s aviation through its design, which incorporates Coach’s vintage iconography, aeroplane seats and a cockpit.

Boutique 130
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Lidl joins Scotland Loves Local Gift Card community initiative

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Lidl has announced it is joining the Scotland Loves Local Gift Card scheme this month, meaning Scots can now look forward to even more choice when using their gift cards. From Kirkwall to Kelso, Lidl’s 111 Scottish stores are now accepting the regional Scotland Loves Local Gift Card.

ATS 98
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200 stores are just the beginning: Amazon VP talks checkout-free tech

Inside Retail

Six-and-a-half years after Amazon opened the first employee-only Amazon Go store in Seattle, the company has brought its Just Walk Out technology to the Southern Hemisphere. Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne.

Checkout 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Furthering the AI-First Security Cloud: Cisco Announces Intent to Acquire Armorblox

Cisco Retail

Keeping an organization secure has a few basic steps that haven’t changed over the years: identify threats, respond and neutralize them, and put measures in place to prevent them in the future.

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Tapping into Temu: Why American Gen Zs love the Chinese app

Inside Retail

Chinese marketplace Temu (pronounced tee-moo) has quickly become a formidable player in the e-commerce scene, making waves with high-profile ad debut during the Super Bowl, capturing the attention of 113 million American sports fans. The company’s reportedly $14 million ad investment paid off, as downloads surged by 45 per cent and daily active users increased by 20 per cent on the day of the Super Bowl, and Temu surpassed Amazon and Walmart as the most downloaded app with sustained growth after

Fashion 130
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Instacart begins nationwide rollout of ChatGPT search tool

Retail Dive

The tool allows customers to find products as well as recipes, food prep tips and more using “natural language” instead of keyword-based searches.

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Turning Criticism into Opportunity: A Guide for Merchants to Deal with Negative Online Reviews

Retail TouchPoints

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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Transform and Optimize Your Network for the Cloud

Cisco Retail

Co-authored by Pat Buemi, Partner Executive, Cisco and Jeff Gatz, VP Alliances, Kyndryl Over the past few years, we have seen a massive acceleration of cloud initiatives to support hybrid work… Read more on Cisco Blogs

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Q&A with Top Event Producer: Lessons from the Buzziest Media Activations

Retail TouchPoints

Crystal Anderson got her start in events during her time at Tough Mudder and went on to help produce some of the most frequently cited experiential activations in the retail industry: The Museum of Ice Cream and 29Rooms. These “selfie factories” were consumers’ “first foray into people stepping out from behind their phones and being able to experience the world in really fun, cool ways,” Anderson said in a recent interview.

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Inside Google’s plans for improving paid search with generative AI

Retail Dive

More efficient ways to produce and edit assets and ensure responses are relevant to consumers were a focus of this year’s Google Marketing Live.

Planning 103
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At Home Taps Walmart Vet for Top Merchandising Role

Retail TouchPoints

At Home has named Jeff Evans as President and Chief Merchandising Officer, effective June 19. Evans will leverage 32 years of industry experience including ecommerce, brand building, product development, sourcing and identifying business opportunities, to help the home décor retailer advance its business. Evans has held senior leadership positions at Walmart for 15 years, most recently as EVP of Entertainment, Toys and Seasonal at Walmart U.S.

Apparel 91
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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What’s lurking in your email?

Cisco Retail

Defending your organization against the number one threat vector Email remains today’s number one threat vector for launching cyberattacks.

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McKinsey: Online beauty sales in the US to hit $45B by 2027

Retail Dive

Global e-commerce sales now exceed those of specialty retail which, in 2022, was 20% of the overall industry.

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Shinola and Filson to Update In-Store Experience with Omnichannel Platform

Retail TouchPoints

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio. Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by c

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Walmart works with some suppliers to lower prices

Retail Dive

The retailer wants to “get costs down more as fast as we possibly can” in food and consumables, CEO Doug McMillon told analysts.

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.

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Government, Education, and Healthcare Sessions at Cisco Live 2023

Cisco Retail

This blog was co-authored by Patricia Martinez. We’re thrilled to welcome you to Cisco Live 2023!

ATS 96
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At Home hires former Walmart exec as chief merchandiser

Retail Dive

The retailer has lowered its prices just in time to possibly attract former Tuesday Morning and Bed Bath & Beyond customers.

ATS 101
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Aston Manor Cider announces return of advertising campaign, Straight Outta Crumpton

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aston Manor Cider has announced the return of its highly successful advertising campaign, Straight Outta Crumpton, to screens this summer. The advert is a play on N.W.A’s ‘Straight Outta Compton’ hit and instantly injects both personality and fun into the cider category.

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VC funding for food and beverage plunging amid challenging environment, data shows

Retail Dive

Over the last four quarters, the amount raised and the number of deals have fallen significantly compared to the prior year, according to PitchBook.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.