Retail TouchPoints

MAY 31, 2023

Costco will delay membership fee increases due to the negative impact inflation already has had on customer spending habits. The retailer announced plans to increase its membership fees in March but has yet to provide an exact timeline. The retailer still plans to hike membership fees, but it will happen when the company can “do it without impacting in any meaningful way renewal rates or sign-ups or anything,” said CFO Richard Galanti during a Q3 2023 earnings call.

Planning 278

Planning Promotions ATS Customer Experience 278

Inside Retail

MAY 31, 2023

Jewellery retailer Michael Hill International says trading has been “challenging” as consumer sentiment has softened due to prevailing economic conditions. For the 20 weeks to May 21, sales fell 3.5 per cent overall with the Australian business recording a double-digit decline in the first four months of the second half. Meanwhile, significant weather events and a recent “resurgence” in security incidents and related costs impacted New Zealand sales.

Consumer 246

Consumer ATS Accessories Fashion 246

Retail TouchPoints

MAY 31, 2023

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business.

Merchant Services 284

Merchant Services Shopping Promotions Management 284

Inside Retail

MAY 31, 2023

Vicinity Centres has sold a 50 per cent stake in Broadmeadows Central shopping centre to Melbourne-based Nikos Property Group for $134.5 million. The shopping centre is located 19 km north-west of Melbourne CBD and is anchored by Kmart and has three supermarkets – Aldi, Coles and Woolworths – along with Hoyts Cinemas and more than 115 specialty stores.

Specialty Store 246

Specialty Store Supermarket Shopping Management 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MAY 31, 2023

At Home has named Jeff Evans as President and Chief Merchandising Officer, effective June 19. Evans will leverage 32 years of industry experience including ecommerce, brand building, product development, sourcing and identifying business opportunities, to help the home décor retailer advance its business. Evans has held senior leadership positions at Walmart for 15 years, most recently as EVP of Entertainment, Toys and Seasonal at Walmart U.S.

ATS 272

ATS Apparel Department Stores 272

Inside Retail

MAY 31, 2023

Rebecca Vallance has partnered with Qantas Airways to create a limited-edition collection of business-class pyjamas and amenity kits. The lines – to celebrate the resumption of Qantas’ flights to New York post-Covid – feature the upgraded New York Route’s flight numbers QF3 and QF4 as well as a monogram of the Qantas ‘Roo and Rebecca Vallance’s logo.

ATS 236

ATS Accessories Fashion 236

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio. Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by c

Payment Services 265

Payment Services Jewelry Outdoor Accessories 265

Retail Focus

MAY 31, 2023

Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that Odd Muse, the independent ‘investment fashion’ label, has returned to The Yards , Covent Garden for its second pop-up, following its highly successful debut bricks-and-mortar experience at the destination last month. Located at 4 Slingsby Place and running until mid-July, Odd Muse’s 3,000 sq ft space showcases several of the brand’s womenswear lines such as the sleeveless styles

Returns 147

Returns Fashion Accessories Location 147

Retail Wire

MAY 31, 2023

OpenAI CEO Sam Altman is among over 350 technology industry executives and researchers who have signed a one-sentence statement released by the nonprofit Center for AI Safety. “Mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war,” the statement reads.

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Inside Retail

MAY 31, 2023

Back in April, Madly Gems, a Singapore-based bespoke jewellery brand, celebrated the first anniversary of its Ann Siang Road flagship store. Hosted by founder Maddy Barber, the party gathered around 130 of the brand’s top clients to celebrate the milestone. Since its inception in 2014, the brand differentiated itself from the diamond-centric fine jewellery industry with its focus on coloured gemstones and bespoke pieces that are handcrafted in 18-karat gold.

Fashion 130

Fashion Management Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

MAY 31, 2023

Retailers estimate that 37 percent of losses from shrink come from retail theft, 28.5 percent come from their workers and 27.5 percent come from administrative or cashier error, damage or vendor fraud. The reality is that getting at exact figures is difficult as most retailers don’t know how missing items went missing.

ATS 130

ATS 130

Inside Retail

MAY 31, 2023

American luxury fashion brand Coach has launched Coach Airways, a new store with an air travel motif at Freeport A’Famosa Outlet in Malacca, Malaysia. The store, which is housed within a retired Boeing 747 – aims to transport customers back in time to the allure of 1950s aviation through its design, which incorporates Coach’s vintage iconography, aeroplane seats and a cockpit.

Boutique 130

Boutique Fashion Apparel Marketing 130

Retail Wire

MAY 31, 2023

Qurate, which acquired Zulily in 2015 for $2.4 billion, has sold the retailer to Regent, a private equity firm. Zulily reported a $43 million operating loss in the first quarter as revenue fell 17 percent to $192 million.

Management 100

Management 100

Inside Retail

MAY 31, 2023

Six-and-a-half years after Amazon opened the first employee-only Amazon Go store in Seattle, the company has brought its Just Walk Out technology to the Southern Hemisphere. Over the past year, the retail giant has been working with the AFL and Delaware North, a global hospitality company, to install two checkout-free venues at Marvel Stadium in Melbourne.

Checkout 130

Checkout Customer Experience Payment Services Returns 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

MAY 31, 2023

Adidas has resumed moving Yeezy brand sneakers as it attempts to sell off more than $1 billion in merchandise connected to Ye, formerly known as Kanye West. The athleticwear manufacturer cut ties with Ye after he made a series of public antisemitic comments.

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Inside Retail

MAY 31, 2023

Chinese marketplace Temu (pronounced tee-moo) has quickly become a formidable player in the e-commerce scene, making waves with high-profile ad debut during the Super Bowl, capturing the attention of 113 million American sports fans. The company’s reportedly $14 million ad investment paid off, as downloads surged by 45 per cent and daily active users increased by 20 per cent on the day of the Super Bowl, and Temu surpassed Amazon and Walmart as the most downloaded app with sustained growth after

Shipping 130

Shipping Fast Fashion Fashion Consumer 130

Retail Wire

MAY 31, 2023

Erik Carnell, a transgender designer whose products were pulled from some Target stores after conservatives falsely claimed they were targeted at children, says the retailer is engaging in “rainbow capitalism” where it seeks to profit from Pride month but isn’t ready to stand up for the LGBTQ community.

ATS 100

ATS 100

Retail Dive

MAY 31, 2023

The tool allows customers to find products as well as recipes, food prep tips and more using “natural language” instead of keyword-based searches.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

MAY 31, 2023

What will those calling for a boycott of Target over Pride merchandise do when they realize that Walmart sells products with a similar theme and has LBGTQ+ policies in place that are nearly identical to its main competitor? Target and Walmart have received a 100 percent score on The Human Rights Campaign’s Corporate Equality Index.

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Retail Times

MAY 31, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Data crunched by online pharmacy delivery partner Gophr, paints a concerning picture for the pharmacy sector in England. Gophr’s ‘Prescription For Pressure’ initiative, reveals a challenging time for the industry and is supported by separate analysis by the BBC showing that the number of pharmacies in England is at its lowest since 2010.

ATS 98

ATS 98

Retail Wire

MAY 31, 2023

Margin protection is the name of the game and several large corporations have said they will increase prices as a hedge against potential cost increases going forward. Companies have taken this action even as many costs have come down.

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100

Retail Times

MAY 31, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Robots are heading to Wakefield from today as a partnership between Starship Technologies, Co-op and Wakefield Council brings the benefits of autonomous grocery deliveries to local residents. The service will initially be available to 13,000 residents across 6,500+ households, with orders made through the Starship food delivery app, which is available fo

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

MAY 31, 2023

More than 1,800 Amazon employees, including about 870 in Seattle, plan to walk off the job today to protest the company’s progress on climate issues and its three-day back-to-office mandate. “We respect our employees’ rights to express their opinions,” Amazon said in a statement.

Planning 100

Planning 100

Retail Times

MAY 31, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Lidl has announced it is joining the Scotland Loves Local Gift Card scheme this month, meaning Scots can now look forward to even more choice when using their gift cards. From Kirkwall to Kelso, Lidl’s 111 Scottish stores are now accepting the regional Scotland Loves Local Gift Card.

ATS 98

ATS 98

Retail Dive

MAY 31, 2023

More efficient ways to produce and edit assets and ensure responses are relevant to consumers were a focus of this year’s Google Marketing Live.

Planning 103

Planning Consumer Marketing 103

Cisco Retail

MAY 31, 2023

Keeping an organization secure has a few basic steps that haven’t changed over the years: identify threats, respond and neutralize them, and put measures in place to prevent them in the future.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

MAY 31, 2023

Global e-commerce sales now exceed those of specialty retail which, in 2022, was 20% of the overall industry.

Specialty Retailers 116

Specialty Retailers 116

Cisco Retail

MAY 31, 2023

Co-authored by Pat Buemi, Partner Executive, Cisco and Jeff Gatz, VP Alliances, Kyndryl Over the past few years, we have seen a massive acceleration of cloud initiatives to support hybrid work… Read more on Cisco Blogs

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Retail Dive

MAY 31, 2023

The retailer wants to “get costs down more as fast as we possibly can” in food and consumables, CEO Doug McMillon told analysts.

Consumer 101

Consumer 101

Cisco Retail

MAY 31, 2023

Defending your organization against the number one threat vector Email remains today’s number one threat vector for launching cyberattacks.

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning