Wed.Aug 17, 2022

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8 Key Ecommerce Automation Strategies That Drive Sustainable and Profitable Growth

Retail TouchPoints

It’s hard to say that 2022 has been the year of ecommerce so far. Looking at all the stats, frankly one might even say quite the opposite. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% from a year ago, while in-store sales rose 10%. From another perspective, research showed that on average, the online share of total spending rose sharply, from 10.3% in 2019 to 14.9% at the peak of the pandemic.

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E-commerce sales fall as cost-of-living pressures hit consumers

Inside Retail

As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . According to new figures from global e-commerce and marketplace accelerator Pattern , online retail sales in July across Australia declined by 34 per cent compared to the same period last year.

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Lids Picks Basketball Theme for First Brick-and-Mortar Store in Australia

Retail TouchPoints

Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Lids is continuing its brick-and-mortar expansion with its first store in Australia, focusing on the NBA and WNBA for the Melbourne shop. The retailer is planning to open a second Australia location with a brick-and-mortar store in Sydney later in 2022.

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Western Australia gets its first Coles Local store, in Perth

Inside Retail

Coles is set to open its first Coles Local supermarket store in Perth, Western Australia, in November. The new store will be located in South Perth’s Angelo Street and will sell products from 45 suppliers unique to Coles Local, including bread and pastries from Mary Street Bakery, artisan deli goods from The Farm Margaret River, pantry items from Dirty Clean Food and convenience meals from Hail the Kale.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Kohl’s Names Interim Marketing Leader as its New CMO

Retail TouchPoints

Kohl’s has named Christie Raymond as its new Chief Marketing Officer, reporting directly to CEO Michelle Gass. Raymond has had the post on an interim basis since the May 2022 departure of former CMO Greg Revelle. Christie Raymond. Raymond has been with Kohl’s since 2017, beginning as SVP, Media and Personalization and promoted to EVP, Customer Engagement, Analytics and Insights in June 2020.

Marketing 304
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‘Reclaiming’ lost loyalty for high-street brands via the Metaverse

Retail Focus

Mark Zuckerberg has tongues wagging with big claims about his “Metaverse”, and while he’s since shed very little light so far on what this will entail, or how far it’s progressed, we know the aim is to create a ‘phygital’ world where people can work, play and hangout, accessed by virtual and augmented reality tools. . For the physical retail world, the thought of all this taking place within the Metaverse could seem like a real threat.

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ACCC probes consumer concerns, competition in the social-media market

Inside Retail

Australian businesses and consumers are encouraged to share their views on social media services as the Australian Competition and Consumer Commission (ACCC) prepares the sixth interim report in its Digital Platform Services Inquiry. The commission will examine various “consumer protection issues” such as the state and degree of competition in these services, trends in mergers and acquisitions by social media platforms, the use and abuse of social media services for scams and the role of adverti

Consumer 246
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How Kids Foot Locker Inspires Gen Alpha…from TikTok to the Metaverse

Retail TouchPoints

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. They are truly digitally omnipresent, using smartphones, social networks, gaming platforms and the metaverse to connect with each other and express their individuality.

Consumer 279
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How to humanize your FMCG brand to bond with shoppers

Tokinomo

The FMCG sector is a competitive one. Thousands of products from hundreds of brands are displayed to the shoppers in supermarkets, grocery, and convenience stores. How can an FMCG brand remain top of mind of customers and increase its market share? By connecting with the customer.

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Shopify Debuts Creator Marketplace to Connect Influencers with Merchants

Retail TouchPoints

Shopify has launched a new platform called Shopify Collabs that makes it easier for creators to find and partner with Shopify merchants looking for marketing support. The new platform aims to do for creators — which Shopify sees as the “next generation of entrepreneurs” — what Shopify has already done for millions of SMBs: help them easily digitize and monetize their businesses.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Server deployment done right – Cisco UCS X-Series with Intersight

Cisco Retail

Whether it is a new VDI environment to enable remote work or being able to decommission older, slower, more power-hungry servers, a new server provides no business benefits until it is deployed and in production. The UCS difference. UCS has always been different and innovative with the goal of making things simpler for customers and their IT teams. Unified fabric – collapsing data, storage, and management networks onto a single wire – made networking simpler and provides both OpEx and CapEx TCO

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Target Net Earnings Drop 90% in Q2 2022 While Walmart Sees Grocery Growth

Retail TouchPoints

Inventory markdowns weighed on Target in Q2 2022 as its net earnings dropped to $183 million , down almost 90% from its Q2 2021 performance. Walmart reported operating income of $6.8 billion for Q2 2023, down 6.8% from Q2 2022. However, comparable sales growth was positive (if modest) at both retailers, with Target growing 2.6% and Walmart up 6.5%. Target expects to make a rebound in the second half of 2022 despite the recent challenges it’s faced.

Markdowns 277
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Retail appointments of the week

Inside Retail

Woolies exec Claire Peters exits, joins Amazon US. Claire Peters, Woolworths’ MD of B2B & Everyday Needs, has resigned to take up a new role with Amazon in the US. Peters joined Woolworths as MD of supermarkets in 2017, before taking on her current role in 2020. She will leave the company at the end of this year to relocate to Seattle, Washington, and take up the role of VP worldwide at Amazon Fresh.

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Target sells off excess inventory and profits drop

Retail Wire

Target moved aggressively to sell off excess inventory in the second quarter, leading to lower profits. The chain posted net income of 39 cents a share, down from $3.65 a year earlier. “While these inventory actions put significant pressure on our near-term profitability, we’re confident this was the right long-term decision in support of our guests, our team and our business,” CEO Brian Cornell said.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Meal delivery startup ChefPrep buys Co-Lab Pantry

Inside Retail

Australian gourmet ready-meal delivery startup ChefPrep has acquired artisan food vendor Co-Lab Pantry , with the retooled venture promising to become the “Amazon for food” with next-day delivery across the country. Dubbed CoLab, the fresh face of Australia’s culinary delivery sector boasts ready-to-cook meals from more than 150 restaurants nationwide, spanning the fried chicken dishes of Sydney institution Butter, the comforting Italian fare of Salt Meats Cheese, to a slew of avant-garde Drumpl

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Retail sales were flat in July

Retail Wire

Total U.S. retail sales were flat in July, against a 0.8 percent increase in June, according to the Commerce Department. Retail sales minus automotive posted a 0.4 percent gain during the month.

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Sneakers for all: How online marketplace Kicks Crew plans to take over the world

Inside Retail

Kicks Crew has had quite an eventful year so far. Back in March, it secured USD$6 million in Series A funding, which it will use to increase its foothold in the US market and attract talent across engineering, products, and its marketing team. For the uninitiated, Kicks Crew is an e-commerce marketplace for sneakers, apparel and accessories, and it offers over 400,000 unique styles online and ships worldwide.

Planning 130
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What Mixed Signals Do You Send Your Customers?

Hyken

Then I read Jan Carlzon’s book, Moments of Truth, many years ago. It was one of the most powerful customer service and experience books at the time, and the content aligned perfectly with my idea of creating Moments of Magic for our customers. Carlzon’s definition of the Moment of Truth was: . Anytime a customer comes into contact with a business, however remote, they have an opportunity to form an impression. .

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Myer bringing student projects to life with Miss Shop

Inside Retail

Department store Myer has recently launched a program giving fashion design students the opportunity to sell their products in-store. As part of the Artist Pathway Program, the retail business is working with Billy Blue College at Torrens University to guide young designers through the product design process. Five students’ pieces will be released under Myer’s Miss Shop brand in the coming months.

Shopping 130
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Chipping Away at Game-Changing Operational Efficiency

Cisco Retail

When I’m not leading my region’s global enterprise sales team for Cisco, I can be found hanging out with my family or playing golf. And while I once threw a club (out of excitement) after sinking a birdie, I wouldn’t call myself a scratch golfer by any means. But just like work, I take my golf game seriously. Whether on the course or at the office, I’m obsessed with efficiency.

ATS 111
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Coles CMO Lisa Ronson quits citing new career interests

Inside Retail

Lisa Ronson, chief marketing officer at Coles, has announced on Linkedin her departure from the company. . Ronson joined Coles in 2019 and worked in different sectors throughout her career including FMCG, payments, banking, retail, tourism and supermarkets. The CMO says she wants to pursue new business opportunities while also focusing on her directorships and her new position as an adjunct professor of marketing at Deakin University.

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Home Depot pushes ahead of Lowe’s as it leans on pro customers

Retail Dive

A shorter spring impacted sales from DIY customers, but that disproportionately affected Lowe’s, which receives 75% of sales from that cohort.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Sneakers for all: How online marketplace Kicks Crew plans to take over the world

Inside Retail

Kicks Crew has had quite an eventful year so far. Back in March, it secured USD$6 million in Series A funding, which it will use to increase its foothold in the US market and attract talent across engineering, products, and its marketing team. For the uninitiated, Kicks Crew is an e-commerce marketplace for sneakers, apparel and accessories, and it offers over 400,000 unique styles online and ships worldwide.

Planning 130
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Amazon announces first peak season fee for its fulfillment services

Retail Dive

The e-commerce giant said it previously absorbed the higher cost of holiday shipping, but added that seasonal expenses have reached new heights.

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15 Macrame Ideas to Make and Sell

Small Biz Trends

Macrame is currently enjoying a resurgence. The knot-tying craft that was popular in the Seventies is providing tons of opportunities for crafty business owners. Part of the rise in popularity has to do with the Bohemian decor styles circulating on Pinterest and decor blogs. But it’s also a very practical craft to learn, since it mainly just involves tying rope or other fibers in unique patterns.

Jewelry 111
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Target takes 87% hit to operating profit as it resets inventory

Retail Dive

The retailer resorted to markdowns after facing sluggish demand as consumers grapple with inflation. Was it a speed bump, or a sign of poor planning?

Markdowns 105
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Be Prepared for an Emergency with a Portable Power Station

Small Biz Trends

Do not let power disruption or the wilderness stop you from accessing your essential devices. Just like batteries, a portable power station will provide you with electric power whenever you need it. Some of the modern power stations carry a high electrical capacity, are lightweight, and can also charge them using solar, EV station charging, and wall outlets, among many other ways.

Outdoor 105
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DoorDash is testing delivery of Facebook Marketplace orders

Retail Dive

The two companies are piloting the service in multiple cities, which allows drivers to deliver items that fit in the trunk of a car.

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22 Small Business Ideas for Men in 2022

Small Biz Trends

There are a lot of opportunities for men who are looking to start their own businesses and earn extra cash or gain financial freedom in 2022. The business ideas for men in this article are some of the most promising opportunities available. We’ll talk about home inspection, event planning, and more. So if you’re thinking about becoming your own boss, read on!

Outdoor 105
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Walgreens brings in Starbucks vet for new chief format concepts and design officer role

Retail Dive

Min Cho will focus on “innovative store design and architecture which embraces creativity and functionality,” the drugstore retailer said.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.