RIS News
JULY 31, 2023
RIS’ seventh annual look at the top women in retail technology salutes the female technologists redefining the industry. Learn which women are being honored for deploying game-changing solutions, leading exceptional teams, and reimagining retail.
Inside Retail
JULY 31, 2023
Self-tanner and skincare brand Bondi Sands has been sold to Japanese chemical and cosmetics giant Kao Corporation in a $450 million deal. Kao, established in 1887, owns popular skincare and haircare brands such as Biore, Jergens, Oribe, and KMS. Shaun Wilson, CEO and co-founder of Bondi Sands, will remain with the company under new owner, and Blair James will continue as creative director.
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Retail TouchPoints
JULY 31, 2023
Adidas has announced plans for a second release of its remaining Yeezy inventory following the initial May 2023 release. The sports brand has been in a bind since ending its relationship with Ye (formerly known as Kanye West) following a series of antisemitic remarks made by the rapper. Until the rupture, the Yeezy brand collaboration was a massive hit for Adidas, and the end of the relationship left Adidas with millions of shoes in storage , weighing down its bottom line.
Inside Retail
JULY 31, 2023
Australian online travel agency Luxury Escapes has opened its first permanent bricks-and-mortar store, replete with “stunning visual displays and interactive customer activations,” at Chadstone Shopping Centre in Melbourne. Dubbed Travel Reimagined, the 400sqm store offers barista-made coffee, French champagne and a six-star bar and VIP events space.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JULY 31, 2023
GameStop will replace its departing CFO Diana Saadeh-Jajeh with Daniel Moore, who will take on the roles of Principal Accounting Officer and interim Principal Financial Officer effective Aug. 11, 2023. The troubled retailer reported a $50.5 million loss in Q1 2023 and fired its then-CEO Matt Furlong in June 2023. Saadeh-Jajeh had only been on the job for a year.
Inside Retail
JULY 31, 2023
Pharmacy chain Direct Chemist Outlet has opened its 100th store – in Reservoir, Victoria. Established in 2006, the retailer operates in both metropolitan and regional areas and sells a variety of health and beauty products and services. The group’s acting GM, Irene Vergos, and managing pharmacist Loay Yousif cut the ribbon to commemorate the store. To mark this milestone, the store also hosted an array of family-friendly activities and offered a range of discounts on healthcare and wellness prod
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
JULY 31, 2023
Retailers have been coming under pressure from all sides in recent months. Cost of living, combined with rising interest rates, have hit back-pockets, with consumers looking to restrict spending where possible. Meanwhile, the cost of doing business continues to climb – with critical expenses including rent, wages and supply costs on the rise. All of this has had a damaging effect on retail sales, which have been subdued in recent months.
Retail TouchPoints
JULY 31, 2023
Ecommerce brands that have been resisting Google’s gentle nudges toward data-driven attribution can no longer drag their feet. The tech titan has eliminated all but two attribution models: last-click and data-driven. This decision has major ramifications for brands and retailers. Companies that have been using non-last-click rules-based attribution models (namely first-click, linear, time decay and position-based) need to understand what options are now available and how this choice reflects a b
Retail Wire
JULY 31, 2023
A former general manager at a Wendy’s restaurant in Pennsylvania has been charged with theft by deception after allegedly inventing a fake employee named William Bright to pocket wages. The manager manually logged 128 shifts for the non-existent employee, receiving $19,898 between June 2021 and May the following year. The restaurant’s insurer paid out nearly.
Inside Retail
JULY 31, 2023
Amazon on Monday said it hit record delivery speeds in the United States in the second-quarter while continuing to cut costs, as investors look for signs of growth in its e-commerce business when it reports its Q2 financials on Thursday. Investors tuning into the company’s earnings call this week also want updates on the tech giant’s cloud business, ad revenue growth and signals on consumer health heading into the holidays as inflation continues to impact spending for corporations an
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Tokinomo
JULY 31, 2023
Campaign corner Dehydration. Is dehydration making you disappear? In Getorade’s new commercial , a basketball player prepares for his final shot on the court, Damian Lillard joins him and raises a concerning issue. Lillard mentions that athletes are vanishing annually due to dehydration. Lillard suggests that the way to get back into the game is by replenishing oneself with a Gatorade.
Inside Retail
JULY 31, 2023
The biggest mall in northeast Singapore, Nex, is positioned as a vibrant, social and recreational seven-storey hub for the community with an eclectic mix of retail, entertainment and dining options. But what really sets the mall apart from the rest is its multiple sustainability initiatives and programmes, which are helping Nex connect with the next generation of consumers.
Retail Focus
JULY 31, 2023
Grosvenor has announced that Swarovski, the luxury crystal jewellery brand, has opened at Liverpool ONE , in a move that marks the return of a standalone Swarovski store to the city. The 2,000 sq ft space on Peter’s Lane follows the globally renowned brand’s new ‘WonderLUX’ store concept, showcasing an immersive luxury retail experience. Decorated with a blend of metallic finishes, fluted glass, chrome and silk accents throughout, the new Swarovski store is a tribute to the light-filled beauty o
Inside Retail
JULY 31, 2023
Premium tea retailer T2 Tea has teamed up with publishing house Penguin Books Australia to launch limited edition gift packs that combine T2’s blends with timeless classics. Available in four genre-curated gift packs – General Fiction, Romance, Sci-fi and Fantasy, Mystery and Thriller – each set features a literary work and three book-shaped teabag boxes inspired by authentic titles.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Wiser
JULY 31, 2023
In the competitive world of retail, ensuring your products are in the right place at the right time can mean the difference between profit and loss. This is where planogram compliance comes into play. A planogram is a visual diagram that details where every product on a retail store shelf should be placed. Its main aim is to maximize sales and minimize wasted space.
Inside Retail
JULY 31, 2023
Google.org, the not-for-profit arm of Google, has provided US$500,000 (AU$736,579) grant support to Global Sisters a not-for-profit enabling women to start their own businesses and achieve financial independence. The grant will enable Global Sisters to roll out their three-year pilot program designed to help women with disabilities and their carers attain financial independence by providing flexible and sustainable jobs for 100 women with disabilities.
Retail Wire
JULY 31, 2023
McDonald’s customers are opting for value menu items and ordering fewer items overall to save money, according to executives. Some households with incomes of $45,000 or less are “trading down” from premium to core and value items, while customers on incomes under $100,000 are switching to McDonald’s from full-service restaurants to save money while still.
Inside Retail
JULY 31, 2023
In the face of a mounting cost-of-living crisis, consumer spending is changing rapidly. According to data from the Australian Bureau of Statistics, spending has largely shifted toward supermarkets, restaurants and cafes, with all other forms of discretionary spending falling year-on-year in June. Australian Retailers Association CEO Paul Zahra noted that the increase in food spending was being driven by “unavoidable price increases”, and noted that, in reality, all retailers are now facing a “d
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
JULY 31, 2023
Amazon has implemented a new policy requiring some of its employees to move to centralized offices, consolidating team members in specific hubs like Seattle, New York, or Arlington. The company had previously asked employees to work at least three days per week in the office since May 1, but now it’s enforcing the requirement for.
Inside Retail
JULY 31, 2023
Manchester United on Monday renewed the soccer club’s partnership with official kit supplier Adidas for 10 more years and a minimum cash guarantee of $1.16 billion. The new deal, ahead of the 2023/24 Premier League season starting next month, will continue the partnership until June 2035, the club said. Manchester United will return to the lucrative Champions League this year.
Retail Wire
JULY 31, 2023
Anheuser-Busch InBev, the parent company of Bud Light, has announced that it will lay off approximately 350 corporate employees, which represents less than 2% of its U.S. workforce. The job cuts will affect various corporate functions as the company aims to “simplify and reduce layers within its organization.” Bud Light sales have declined following a.
Retail Gazette
JULY 31, 2023
Travis Perkins has seen its profits fall by almost a third for the six months to June 30 amid “challenging” market conditions and said its near-term trading was expected to remain difficult. Britain’s biggest supplier of building materials , which owns the Toolstation chain blamed weak domestic and new build housing markets for the poor performance, which saw its surplus fall to £112m – down 31%.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
JULY 31, 2023
Chick-fil-A is introducing two new restaurant designs, one in Atlanta and the other in New York City, to cater to its growing digital business. The Atlanta concept features an elevated building with four drive-thru lanes flowing below, accommodating up to 75 cars and having twice the kitchen capacity of a traditional restaurant. The New York.
Hyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
Retail Wire
JULY 31, 2023
Bellerby & Co. Globemakers, a luxury London globemaker, has a diverse customer base that includes astronauts, ecologists, and artists. The company makes more than 500 bespoke globes a year, taking up to half a year to craft each one, with the most expensive model costing around $86,300 for a rotational version or about $98,800 for.
Retail Gazette
JULY 31, 2023
The “tourist tax” is costing the UK £10.7bn in lost GDP and deterring two million tourists per year, the Centre for Economics and Business Research (CEBR) has revealed. The economic consultancy found the extra sales generated by reinstating VAT-free shopping for tourists would outweigh losses associated with sales tax refunds by £2.3 billion in 2023.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
JULY 31, 2023
Kering’s acquisition of a 30% stake in Valentino for $1.9 billion failed to boost its shares, as the move is seen as a long-term play that won’t immediately alleviate the company’s reliance on its weakening top brand, Gucci. Gucci, which contributes half of Kering’s sales and nearly two-thirds of its operating profit, has struggled to.
Retail Gazette
JULY 31, 2023
Etsy is facing criticism from sellers for placing 75% of their earnings on hold for a period of 45 days. According to the BBC , hundreds of small business owners received emails from the online marketplace , informing them about the implementation of its “reserve system.” Ceramics seller Rachel Collyer told the BBC Etsy is withholding £899 of her funds, leaving her unable to purchase materials to maintain production.
Retail Wire
JULY 31, 2023
Procter & Gamble (P&G) reported better-than-expected quarterly sales and profit due to multiple price hikes on its products, but the company also highlighted weak demand in China following the lifting of pandemic restrictions. The rebound in China has been slower than expected, impacting global firms, including P&G, which saw a 1% decline in overall volumes.
Retail Gazette
JULY 31, 2023
Greggs has posted a rise in sales and 14% boost in first-half profit profits as it maintained its full year guidance as inflation eases and it opens new stores. Following ‘strong trading momentum’, the bakery retailer’s pre-tax profit hit £80m for the 26 weeks to July 1, 2023, up from £55.8m during the same period last year. Total sales increased to £844m from £694.5m for the period as company managed shop sales on a like-for-like basis rose 16%.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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