Mon.Apr 21, 2025

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Target CEO Meets With Rev. Al Sharpton Amid Mounting Pressure After DEI Pullback

Retail Wire

Target is scrambling to stop the proverbial bleeding.

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You’ve Got a Retail Startup and Zero Cash—Now What? 

Retail Minded

So, youve launched a retail business with little more than a dream, a half-maxed credit card, and a lot of caffeine. You’re not alone. Most retail founders start with almost nothing. Zero cash isnt the end, its the start of a very specific kind of hustle. What matters now is how smart you get with your next move. What you do right now, when the stakes are high and the funds are low, will shape everything.

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Nedap supports HEMA with RFID rollout

Retail Focus

Nedap (AMS:NEDAP) , the global leader in RFID solutions, will implement its iD Cloud RFID platform across more than 740 HEMA stores in the Netherlands, Belgium, and France. By becoming even more data-driven, HEMA will further strengthen its inventory management. Customers will be able to see exactly how many of their favorite items are still available in a store via the app or website.

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The Original Factory Shop stores at risk as it prepares for CVA

Retail Gazette

The Original Factory Shops new owner Modella Capital is preparing to impose steep rent cuts for the discount chains store landlords. The private equity owner is finalising its plans for a company voluntary arrangement (CVA) which could be unveiled within days, Sky News reported. It is understood that significant store closures and job losses could form part of the restructuring plans for TOFS, as well as demands for two-year rent-free periods at some branches.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Why Hermes is testing America’s luxury pain threshold

Inside Retail

Starting May 1, American shoppers browsing Hermes opulent boutiques for a $12,000 Birkin or a $3000 silk coat will find themselves paying even more. Hermes announced it will raise prices in the US in response to the imposition of tariffs. Eric du Halgouet, CFO of Hermes, said during the groups earnings call that the price rise is expected to fully offset the effects of a 10 per cent universal tariff imposed by President Donald Trumps administration earlier this month.

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Why Gap Turned to Robots for an Unpopular Fulfillment Task — Unloading Boxes

Retail TouchPoints

Among the many tough jobs in a distribution center, unloading boxes from a trailer is one of the toughest. Theres a higher risk of injury than in other parts of the DC, and unloading was a job that very few people liked to do, said Kevin Kuntz, SVP of Global Logistics and Operations at Gap. Its hot in a trailer in the summertime, its cold in the wintertime and its heavy all the time.

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Good for the Planet, Good for Your Wallet Wins in Digital Retail

Retail TouchPoints

In the past year, one winning pattern with the Similarweb Digital 100 fastest-growing digital businesses was sustainability. Appealing to consumer interest in environmental responsibility and waste reduction allowed multiple brands to achieve outstanding web and app growth, even in challenging sectors like fashion and apparel where the broader industry trends were negative.

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The rise and rise of Little Treat Culture and what it means for brands

Inside Retail

In a world where adulting feels like a never-ending to-do list, Little Treat Culture is a snack-sized coping mechanism. Its the art of justifying a $6 matcha latte because you got to work on time or treating yourself to a lunchtime cookie because, hey, you survived another Teams meeting. These tiny indulgences wont fix your inbox or pay the mortgage, but they do make the daily grind a little bit sweeter.

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The Benefits of AI-Powered Customer Experience with Isabelle Zdatny

Hyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is Agentic AI? What is the difference between generative AI, analytical AI, and agentic AI? What impact does AI have on analyzing and predicting customer behavior? How do companies balance AI with the need for human empathy in customer service?

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Tractor Supply Launches Service to Streamline Pet Prescriptions

Retail TouchPoints

Tractor Supply has launched Tractor Supply Rx in a bid to enhance convenience for customers ordering pet and animal medications, with features including automatic delivery through the Autoship program and access to expert pharmacy advice. Tractor Supply Rx also offers a price match guarantee to ensure customers get the best value on their prescription purchases.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Top 5 Customer Service & CX Articles for Week of April 21, 2025

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Are the Results from GenAI in Customer Service? Case Studies from Verizon, ING & United Airlines by Rebecca Sentance (Econsultancy) From improved customer satisfaction to an uplift in sales, we examine three companies who have successfully applied GenAI in custome

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Inside TGI Fridays’ Plan To Bounce Back From Bankruptcy

Retail Wire

TGI Fridays wants to be a restaurant contender.

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Saks Global to close fulfillment center, cut 450 jobs

Retail Dive

The luxury department store joins Kohl’s in being particularly vulnerable to tariffs’ impact on consumer spending, according to Moody’s Ratings analysts.

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Domino’s Rolls Out 50% Off Pizza Deal To Celebrate Spring

Retail Wire

Domino's continues to deliver on great deals for its customers with huge savings on pizzas to celebrate the spring season.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Cisco U. Spotlight: Your Best Day of Learning is Waiting

Cisco Retail

AI, Security, Network Observability, and more. Immerse yourself in expert-led lectures and demos on todays most transformative technologies at Cisco U. Spotlight, April 24, 2025.

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Mountain Dew Mango Rush Lands at Little Caesars in Flavor-Packed Collaboration

Retail Wire

Mountain Dew and Little Caesars have introduced a collaboration exclusive to the eatery with the launch of Mountain Dew Mango Rush.

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A data-driven farming revolution: Smart Greenhouse in Greece 

Cisco Retail

The American Farm School (AFS) in Thessaloniki, Greece, is spearheading a transformative project aimed at revolutionizing agricultural education and practices through the implementation of a data-driven, smart greenhouse. In collaboration with Cisco, Dataways S.A., and Green Project S.A., this initiative integrates cutting-edge Internet of Things (IoT) technologies, providing students with hands-on experience in smart farming while demonstrating the technological benefits to local farmers.

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Tractor Supply Launches Online Pet Pharmacy

Retail Wire

Through Allivet, Tractor Supply customers can order pet medications online.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Self-service is evolving: Say hello to the Automated Retail and Kiosk Innovation Show!

Retail Customer Experience

The Self-Service Innovation Summit is now the Automated Retail and Kiosk Innovation Show (ARKI), an event focused on the future of automated retail, December 10-12, 2025, in Tampa.

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Barnes & Noble To Open 60 New Stores in 2025

Retail Wire

Barnes & Noble is set to open 60 new stores throughout 2025.

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Driving Sustainability Forward: The Power of Innovative Partnerships

Cisco Retail

Cisco and partners like Logicalis, Orange Business, and CAE drive sustainability through innovative solutions and collaboration, enhancing environmental impact and achieving business goals.

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Disney World Has a Free Dining Plan for Kids in 2026

Retail Wire

Walt Disney World guests can get free meals for the kids.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Walmart to invest $6B in Mexico operations

Retail Dive

The effort includes store openings under the Bodega Aurrera, Sam’s Club, Walmart Supercenters and Walmart Express banners.

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DHL Suspends Business-to-Consumer Shipments Valued at $800 or More to US Recipients as ‘Temporary Measure’

Retail Wire

DHL is suspending shipments to private U.S. individuals valued at over $800.

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Men’s Wearhouse expands ‘Made in USA’ program

Retail Dive

The “American Bespoke” collection was designed in partnership with Joseph Abboud and produced in the company’s Massachusetts factory.

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Chipotle Plans Expansion Into Mexico, Seeking Growth in Latin American Market

Retail Wire

Chipotle is planning an expansion into Mexico.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Asda turns to convenience stores for growth with 25 new openings this year

Retail Gazette

Asda is set to ramp up its expansion of convenience stores this year, with plans to open 25 new locations between June and December. This marks a significant push in the supermarket’s strategy to grow its smaller store formats and reach more local shoppers in towns and city centres. According to The Telegraph , the supermarket had slowed its pace of convenience store openings last year, launching only 12.

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Sonic Drive-In Has Post-Easter Can’t-Miss Deals. Here’s What You Can Enjoy

Retail Wire

Sonic Drive-In is helping its customers with the post-Easter slump.

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Walmart tests Beauty Bars at 40 stores in tandem with spring sale event

Retail Dive

The pilot program will allow customers to talk to beauty experts and test samples as the big-box retailer expands its presence in the category.

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Unlocking the Power of Network Telemetry for the US Public Sector

Cisco Retail

Discover how network telemetry transforms the US Public Sector by enhancing performance, security, and proactive threat detection through real-time insights in part 2 of our blog series.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.