Retail TouchPoints
AUGUST 23, 2023
The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Retailers need to make sure their in-store and online spaces can meet those demands.
Tokinomo
AUGUST 23, 2023
In the ever-evolving realm of retail, where the intersection of technology, consumer behavior, and marketing strategies constantly reshapes the landscape, staying ahead of the curve has never been more vital.
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Inside Retail
AUGUST 23, 2023
Australian fashion jewellery chain Lovisa is continuing with its global expansion after profits jumped 20 per cent for the full year. Sales reached $596.5 million – up 33.1 per cent – with comparable store sales up by 6.3 per cent. Tax-paid profit rose 20.1 per cent to $68.2 million. The company says a key driver for sales was its continued global expansion where 172 new stores were opened during the year taking the total to 801 stores across 39 countries.
Retail TouchPoints
AUGUST 23, 2023
Mannequins have played a starring role on the store floor for centuries. But while they still can add elements of creativity and context to visual displays, they are no longer the hero of the brick-and-mortar experience — largely because they do not fully or accurately reflect the needs of today’s in-store consumers. That is why global innovation agency Outform is reimagining the store mannequin by combining 3D-like hologram tech, dynamic content and real-time data into one robust experience.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Inside Retail
AUGUST 23, 2023
For many years, harvesting customer data was like prospecting for gold, with retailers collecting as much information as possible to tailor their customer experiences, foster loyalty and improve decision-making processes. Over time, companies have deployed creative and innovative means – including interactive surveys, feedback forms, engaging experiences and reward programs – to entice customers to hand over their information.
Retail TouchPoints
AUGUST 23, 2023
Up to 70% of business-to-consumer marketers believe that content marketing has become more important to their business over the past year, and 77% have successfully used this content to build credibility and trust among their consumers, according to the Content Marketing Institute. The Home Depot is tapping into this value by creating a branded content destination to support young homeowners.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
AUGUST 23, 2023
For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.
Retail Wire
AUGUST 23, 2023
Retailers with pharmacy businesses like Walmart, Kroger, and Rite Aid have reported increased demand for prescription weight loss drugs, such as Novo Nordisk’s Wegovy and Ozempic, which helped boost sales for the second quarter. However, analysts note that these popular treatments, known as GLP-1s, have low gross margins, making them minimally profitable for retailers.
Retail TouchPoints
AUGUST 23, 2023
While shrink is far from a new problem in retail, the impact of theft — particularly large-scale operations run by organized retail crime (ORC) rings — has been garnering the attention of executives at some of the country’s largest retailers, including Lowe’s , Target and Dick’s Sporting Goods. The National Retail Federation’s 2022 Security Survey found that shrink costs retailers nearly $100 billion annually and that retailers, on average, saw a 26.5% increase in theft attributed to ORC in 2021
Inside Retail
AUGUST 23, 2023
Abercrombie & Fitch reported net sales of US$935 million for the second quarter ended July 29, an increase of 16 per cent year over year. Total sales were driven by a 26 per cent growth of the Abercrombie brand and an 8 per cent increase in its Hollister brand. By region, sales grew 19 per cent, 4 per cent, and 18 per cent in Americas, EMEA, and Apac, respectively.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
AUGUST 23, 2023
Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. The Experience Improvement (XI) Platform from InMoment is designed to help La-Z-Boy team members listen, learn and act on various data signals within the business and uncover ways to improve omnichannel customer experiences.
Inside Retail
AUGUST 23, 2023
Against a backdrop of challenging headwinds in the retail industry, Chinese jewellery giant Chow Tai Fook Jewellery Group showed remarkable resilience and closed the financial year with $18.5 billion (HK$94.6 billion) in revenue. According to its annual results for the year ended 31 March 2023, announced in June, the pandemic in mainland China affected all businesses – particularly in Q3.
Retail Focus
AUGUST 23, 2023
Shoplight has worked with GAIL’s Bakery for many years. With an established and trusted bond and knowing they had shared values and goals around sustainability, Shoplight approached GAIL’s Bakery about its soon-to-launch, brand-new, UK-made, bioplastic, 3D-printed spotlight. Retail lighting for sustainably driven brands GAIL’s sustainable ethos runs through the very heart of its brand from the food they create to the materials they use in its properties.
Inside Retail
AUGUST 23, 2023
People who are well, do well. But we are doing a lot of doing, and not enough well. We know this because we are seeing increasing numbers of people experiencing chronic stress, burn-out and mental health problems. People are under pressure. Exhaustion from the stress of the pandemic, trauma from natural disasters like floods and bushfires, and stress from economic uncertainty due to increasing inflation are putting pressure on our mental health and wellbeing.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Focus
AUGUST 23, 2023
Gourmet Danish confectionery brand, LAKRIDS BY BÜLOW, is proud to announce that from September 2023, liquorice lovers will be able to purchase their favourite chocolate coated liquorice in 23 John Lewis stores across the UK and johnlewis.com. Alongside five products from the brand’s core range, including its most popular flavour D – SALT & CARAMEL, LAKRIDS BY BÜLOW is launching four flavours from the WINTER collection into John Lewis stores nationwide, available to purchase ahead of t
Inside Retail
AUGUST 23, 2023
Step into many retail stores, and you’re greeted by an oasis of abundance and good cheer. This positive vibe is part and parcel of the shopper experience. But for many retailers – beneath the surface of radiance and polished interiors, a crisis looms. That illuminous lighting – it’s not cheap to run. Especially when staff outnumber customers.
Retail Focus
AUGUST 23, 2023
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published Author | Visiting Lecturer. In the ever-evolving world of luxury branding, creating memorable experiences is paramount. Luxury brands are constantly seeking innovative ways to engage their clientele and reinforce their exclusivity. One avenue that has gained significant traction is the concept of pop-up stores.
Inside Retail
AUGUST 23, 2023
Discount retailer The Reject Shop has returned to profitability in FY23 as cash-strapped customers shop for lower-priced goods. Overall sales increased 5.8 per cent to $819.3 million with comparable stores sales growth up 4 per cent. Tax-paid profit grew 63.4 per cent to $10.3 million. Due to higher cost-of-living strains, the company says customers gravitated towards low-priced consumables that represent value.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
AUGUST 23, 2023
Unicomer Group, the major stakeholder in RadioShack, acquired the brand’s intellectual property and domains in about 70 countries, including the U.S., Canada, Europe, and China. This move follows Retail Ecommerce Ventures’ ownership of RadioShack’s IP, which licensed the brand for potential cryptocurrency ventures. Unicomer intends to push RadioShack’s growth in the U.S., leveraging its successful.
Inside Retail
AUGUST 23, 2023
The retail sector shed more businesses on a net basis than any other industry sector last year, exposing a harsh environment for established traders and fresh entrepreneurs alike. The Australian Bureau of Statistics (ABS) released its count of business entries and exits for the 2022-2023 financial year on Tuesday, revealing the formation of 406,365 businesses, or 66,000 fewer than in 2021-2022.
Retail Wire
AUGUST 23, 2023
Lawmakers in the U.S. Congress have expressed concern about the sale of recalled baby products associated with infant deaths on Meta’s Facebook platform. A bipartisan group of House lawmakers has sent letters to 17 companies, including Amazon, Walmart, and Target, questioning their compliance with the U.S. Consumer Product Safety Commission (CPSC) standards in preventing the.
Cisco Retail
AUGUST 23, 2023
Some will say that DevNet started at Cisco Live! in May of 2014 when the event itself was celebrating its 25th anniversary. The 2nd floor of Moscone Center South provided the space for the very first DevNet Zone where the ragtag group of DevNet staff found themselves immersed in a sea of automation neophytes from the minute the doors opened. After scrambling for two months to prepare and a sleepless weekend hosting the very first DevNet hackathon, promoting Cisco technologies like MSE, Jabber, a
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
AUGUST 23, 2023
Founded in 1983 by Jim Sinegal and Jeff Brotman, Costco, a members-only wholesale club, has risen to become the third-largest retailer in the world. The concept of the wholesale club was refined through earlier stores like FedMart, where Sinegal started his career and developed the membership model. Costco’s strategy of offering competitive prices through bulk.
Cisco Retail
AUGUST 23, 2023
How do we achieve success in this industry? It was the question I pondered 20 years ago when I set out to take my career to the next level and attain what few have: the Cisco Certified Internetwork Expert (CCIE) certification. Now leading the CCIE program as Cisco’s Director of Certifications, I’ve experienced firsthand the revolutionary impact of this program on my peers and the industry.
Retail Wire
AUGUST 23, 2023
Dick’s Sporting Goods has reported a 23% decline in quarterly net profits, attributing a significant part of the decline to high rates of inventory shrink due to theft. The CEO, Lauren Hobart, emphasized the severity of the issue and the impact it has on retailers across the industry and the country. The unexpected loss in.
Retail Gazette
AUGUST 23, 2023
Wilko stores are to close within weeks after talks to rescue the group collapsed, with union GMB informed that the majority of its 400 shops will be shuttered. The union was informed by administrator PwC that there was “no prospect that the majority of the business will be saved” PwC said it had held “extensive” discussions with parties that had expressed an interest in the business however “ it’s clear that the nature of this interest is not focused on the whole group” T
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
AUGUST 23, 2023
Home Depot’s highly sought-after 12-foot skeleton has once again sold out online after its third and final restock of 2023, forcing enthusiasts to seek it in local stores. Priced at $300, the giant skeleton has been a recurring hit, with previous years also experiencing rapid sell-outs. Despite being marketed for Halloween, some customers have integrated.
365 Retail
AUGUST 23, 2023
LOOKFANTASTIC has announced the launch of its groundbreaking data-driven ecommerce beauty tool designed to match customers with their perfect foundation shade, the LOOKFANTASTIC Foundation Finder. The LOOKFANTASTIC Foundation Finder combines cutting-edge technology with scientific precision to bring the in-store, personalised shade-matching experience online.
Retail Wire
AUGUST 23, 2023
The warming climate in Sweden, referred to as the “year of global boiling,” is presenting unexpected opportunities for winemakers in the country. The rising temperatures have extended the growing season for vineyards by about 20 days, allowing for the cultivation of grapes that were previously thought impossible. While traditional wine-producing nations face challenges due to.
365 Retail
AUGUST 23, 2023
The globally renowned toy brand, LEGO, has unveiled its plans to launch a new outlet in Trafford Centre. This strategic move is set to mark its second flagship store in Greater Manchester, adding to its existing retail space in the bustling Arndale shopping precinct. The iconic toy company is no stranger to Trafford Centre, already being the home to the much-loved LEGOLAND Discovery Centre, which has become a cornerstone of attractions in the area.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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