Tue.Sep 19, 2023

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H&M joins Zara and Boohoo in charging for online returns

Retail Gazette

H&M has joined fellow fashion giants Zara and Boohoo in charging customers for returning items purchased online. According to the BBC , shoppers at the Swedish fashion retailer now must pay £1.99 to return parcels either in store or online, with the cost taken from their refund. However, returns will remain free of charge for H&M members. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning An H&M spokesperson told the BB

Returns 104
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TikTok Launches First-Party Measurement Solution for Advertisers

Retail TouchPoints

TikTok has launched Attribution Analytics , a first-party measurement solution designed to help marketing teams understand the bottom-line impact of the social network’s advertising solutions. The immersive nature of the TikTok feed means that consumers often see content that inspires them — but they don’t act upon that inspiration until much later, according to the company.

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Kathmandu parent KMD Brands sees sales, net profit increase

Inside Retail

Outdoor apparel retailer KMD Brands has witnessed an increase in sales and net profit in FY23 on the back of improved performance across all its businesses – with the Rip Curl and Oboz brands achieving record sales. Sales grew 12.6 per cent to $1.01 billion, with earnings before interest, taxes, depreciation and amortisation (EBITDA) rising 15.1 per cent to $97.4 million and net profit after tax jumping 8.6 per cent to $39.8 million.

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For Better Customer Experience, Make Your Website Easier to Search

Retail TouchPoints

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. And while CX optimization strategies can take time to map, plan and implement, there are smaller changes retailers can make in the short term that have an immediate impact on CX.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Georg Jensen bought by Royal Copenhagen parent

Inside Retail

Fiskars Group has signed an agreement to acquire the parent company of Danish design house Georg Jensen from Investcorp for EUR151.5 million (US$161 million). Fiskars Group is a global home of design-driven brands for indoor and outdoor living including Fiskars, Gerber, Iittala, Royal Copenhagen, Moomin Arabia, Waterford, and Wedgwood, with presence in more than 100 countries.

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The Story Behind Coachtopia, Coach’s New Vision for Circular Fashion

Retail TouchPoints

In the U.S. alone, up to 85% of all textiles end up in landfills every year, largely driven by inefficient and outdated practices during the product design and development stages. At the same time, global consumption of fashion has increased by 400%, while overall usage of products has dropped by about 40%. These are all realities that Coach has had to face head on as one of the top fashion and leather goods brands in the world.

Fashion 286

More Trending

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Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

Retail TouchPoints

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par. Spencer Hewett, Founder and CEO of Radar , shares how retailers can get their operations in top shape in time for the inevitable holiday rush.

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Walmart, Target follow Amazon with early start to holiday sales

Retail Dive

Consumer electronics retailer Best Buy has also stepped up, with deals set to start several weeks ahead of Black Friday and Cyber Monday.

Consumer 135
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Uber and Oracle Collaborate on New Last Mile Offering

Retail TouchPoints

Oracle and Uber have announced the launch of Collect and Receive, a new offering within the Oracle Retail platform designed to enrich retailers’ last mile delivery experiences while reducing operational costs. The joint solution is supported by the Oracle Retail Data Store and cloud platform technologies, allowing retailers to use pre-integrated APIs to link to Uber Direct, the company’s white-label delivery solution.

Returns 278
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HanesBrands mulls sale of Champion business

Inside Retail

US-based clothing company HanesBrands is evaluating “strategic options” for its global Champion business, including the potential sale of the brand. The board of directors and executive leadership team will consider a range of alternatives to maximise shareholder value, and assess the company’s operations and brands to ensure it is best positioned to grow, said Ronald L Nelson, chairman of the board.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Amazon Extends Just Walk Out Technology to Apparel and Fan Gear with RFID

Retail TouchPoints

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out. Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device.

Apparel 278
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GoTo and Alibaba lead the charge in Asia-Pacific’s booming retail market

Inside Retail

In the fast-paced world of retail, the Asia-Pacific region stands as a testament to resilience and innovation in the post-pandemic era. Leading market research firm Euromonitor International has just unveiled its 2023 rankings for the Top 10 fastest growing and biggest retailers in Asia Pacific, with Indonesia’s GoTo stealing the spotlight. Meanwhile, Chinese e-commerce behemoth Alibaba reigned supreme with a retail value close to half a trillion U.S. dollars.

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Mastercard Forecasts ‘Solid’ Holiday as Consumers ‘Recoup Their Power’

Retail TouchPoints

This holiday season, U.S. retail sales from Nov. 1 to Dec. 24 (excluding automotive) are forecast to increase 3.7% from last year, according to Mastercard SpendingPulse , the marketing intelligence firm of Mastercard , which measures in-store and online retail sales across all forms of payment. “It’s going to be a solid holiday season,” said Steve Sadove, a senior advisor for Mastercard and former CEO and Chairman of Saks Inc. in a briefing.

Consumer 263
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Breaking down beauty: What are the new trends beauty customers want?

Inside Retail

What customers want has changed significantly over the past few years, and with the rise of TikTok, and the push-back against unrealistic beauty standards, the beauty industry is one of the more impacted spaces. Beauty customers are increasingly changing their shopping patterns, and Adore Beauty wants to understand what’s next. According to a new report released by the beauty retailer, an increased focus on sexual wellness, as well as holistic health and wellbeing, have been identified as new an

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Sam’s Club Adds More Robust Performance Dashboard for RMN Advertisers

Retail TouchPoints

Sam’s Club has launched a new media and sales performance dashboard, designed to create a “central source of truth” for brands that want a clearer picture of campaign performance via its Member Access Platform (MAP). The Media and Sales Performance Dashboard is a self-service platform designed to consolidate insights on Sponsored Product Ads and Display campaigns, as well as sales performance, within a single interface.

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Figs names new chief technology officer

Retail Dive

The healthcare apparel brand has tapped Mark Bixby for the role, who brings experience from GameStop and Chewy.

Apparel 122
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Instacart’s Long-Awaited IPO Values Company at $10 Billion

Retail TouchPoints

Instacart has made its initial public offering (IPO), pricing its stock at $30 per share and valuing the grocery delivery and technology company at approximately $10 billion. Instacart, which will trade on the NASDAQ under the symbol “CART,” sold 22 million shares in the IPO, with 14.1 million coming from the company and 7.9 million from existing shareholders.

ATS 263
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Playing to Win in Customer Service

Hyken

One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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How Chamberlain Coffee aims for broad appeal while catering to Gen Z

Retail Dive

The viral brand said traits like sustainability are desired in beverages from consumers across generations.

Consumer 119
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Revealed: The best retailers for work wellbeing

Retail Gazette

The Entertainer, The Body Shop, and Clarks have been named as the top retailers for work wellbeing by employment website Indeed. The brand’s Better Work Awards, which this year focuses on the top companies for work wellbeing, are based on the world’s largest study of the category, as well as insights from workers who rate and review their employer on Indeed each year.

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Stitch Fix cost cuts pay off as Q4, full-year losses narrow

Retail Dive

But sales declines continue, and the apparel box retailer has decided to shutter its U.K. operation by the end of its first quarter.

Apparel 118
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Planet Fitness Shares Sink After Board Ousts CEO in Shocking Move

Retail Wire

Planet Fitness, a prominent workout chain, has unexpectedly removed Chris Rondeau, a long-standing company veteran, from his role as CEO. This unexpected move led to a nearly 16% drop in the company’s shares, hitting a 52-week low. Rondeau had been with the company for nearly 30 years, starting from a front desk position, and had.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Target, Macy’s announce seasonal hiring plans

Retail Dive

Target plans to hire nearly 100,000 workers for the holidays, about the same as past years, while Macy’s is aiming to bring on about 38,000.

Planning 115
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‘We’re Not Going Anywhere.’ David’s Bridal’s CEO Reveals What’s Next for the Company After Its Second Bankruptcy.

Retail Wire

David’s Bridal, a prominent wedding retailer, recently emerged from its second bankruptcy with a positive outlook. CEO Jim Marcum credits the company’s resilience to its flexible supply chain and its appeal to a wide range of brides. Despite challenges posed by the pandemic and shifting wedding trends, Marcum remains optimistic about David’s Bridal’s future, emphasizing.

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Instacart makes long-awaited public market debut

Retail Dive

The company priced its shares at $30 as it prepared to list under the ticker symbol “CART” on Tuesday, putting its valuation at just below $10 billion.

Marketing 111
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Walmart Sued by US Agency Over Test That Screened Out Disabled Workers

Retail Wire

The Equal Employment Opportunity Commission (EEOC) has filed a lawsuit against Walmart, alleging that the company wrongfully terminated hourly workers with disabilities who couldn’t pass a computer-based test unrelated to their job duties. The test, implemented by Walmart nationwide in 2015, reportedly lacked accommodations for workers with disabilities as required by federal law.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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University of San Diego campus market boasts frictionless shopping experience

Retail Customer Experience

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

Marketing 105
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ORION Investment Arranges $4.6 Million Sale of Retail Center in Chandler, Arizona

Shopping Center

Chandler, Ariz. — ORION Investment Real Estate has arranged the $4.6 million sale of a retail strip center located in Chandler. Max Taylor & Co. LLC sold the asset to The… The post ORION Investment Arranges $4.6 Million Sale of Retail Center in Chandler, Arizona appeared first on Shopping Center Business.

Location 105
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Amazon asks sellers to bring Black Friday inventory in early

Retail Dive

Fulfillment center employees will shift their focus from receiving to order processing in November, the company told sellers.

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Wilko: Ex-boss faces pressure to explain family’s plan for pension fund shortfall

Retail Gazette

GMB Union, which represents Wilko staff, is urging Members of Parliament to question Lisa Wilkinson about her family’s plans for plugging the substantial pension fund shortfall of the discount retailer , which received nearly £100m in dividends during the decade leading up to its collapse. According to the Times , GMB union national officer Nadine Houghton has called on the business and trade committee to bring her in to give evidence.

Planning 104
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.