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Only 47.5 percent of European companies have a solid grasp of the European Accessibility Act (EAA) ahead of its looming 28 June 2025 deadline – 18.5 percent admit they are not aware of the Act at all Act applies to any business which serves customers in the EU Just a quarter (25 percent) are fully prepared and have a detailed plan in place 16 percent say they are not prepared at all Only a fifth (19.5 percent) have started making the required changes to ensure compliance One in ten (9.5 p
Snuggle Hunny, Purebaby, and Sheet Society are perceived as the most sustainable online brands in the Online CX Index, Australias first and only online retailer performance platform powered by real data. This month, the Online CX Index, a partnership between Inside Retail and Humii, covered sustainability perception using metrics such as commitment, community, supply chain, product, packaging, and authenticity.
Ikea has confirmed its highly anticipated Oxford Street flagship will open at the start of May following an extensive environmental upgrade of the Grade II listed building. The 5,800sqm store at 214 Oxford Street will span three floors, and house the furniture giants showroom of inspiration roomsets, a market hall, and a 130-seater Swedish Deli. Shoppers will also be able to book complimentary one-to-one design consultations for kitchens and bedroom storage.
Supply chains are the engine rooms of great retail brands and, when executed well, are the quiet achiever of retail value chains, until something goes wrong, of course. Though most of the supply-chain disruptions the Covid-19 global pandemic caused are over, geopolitical fault lines developed in 2024, with heightened military tensions in the Middle East and global power brokers flexing their muscle to the detriment of the stability and cost of some global supply chains once again.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
The Advertising Standards Authority (ASA) has come under fire for alleged double standards in its approach to body image regulation after it blocked an advert for Next while allowing campaigns featuring plus-size models. Last month, the ASA ruled that an online ad for Next’s power stretch denim leggings showcased an unhealthily thin model and was therefore irresponsible.
Retail industry executives have a profound and unique responsibility to ensure the safety and wellbeing of their frontline employees. The recent enactment of New Yorks Retail Worker Safety Act, which requires retail employers with more than 500 employees nationwide to provide personnel with panic buttons, marks a significant step toward enhancing worker safety.
When US brunch chain Eggslut launched in Singapore in 2021, anticipation was sky-high. Customers lined up hours before the opening, eager to get a taste of the brands signature creamy egg sandwiches. During the opening weeks of Eggslut, there were queues of people who wanted to try it because it was the hot new restaurant that drew strong social media buzz, Dr Guy Llewellyn, assistant professor at EHL Singapore Campus, told Inside Retail.
When US brunch chain Eggslut launched in Singapore in 2021, anticipation was sky-high. Customers lined up hours before the opening, eager to get a taste of the brands signature creamy egg sandwiches. During the opening weeks of Eggslut, there were queues of people who wanted to try it because it was the hot new restaurant that drew strong social media buzz, Dr Guy Llewellyn, assistant professor at EHL Singapore Campus, told Inside Retail.
Dollar General appears to have reversed course on ambitious growth plans for its brick-and-mortar fleet despite a strong 2024 fiscal year and Q4. In December 2024 Dollar General said it would open 575 stores and remodel 4,250 others during FY 2025, which ends in January 2026. However, during Q1, the discount retailer plans to shutter 141 stores, including 96 Dollar General and 45 Popshelf locations, and convert an additional six Popshelf stores to the Dollar General banner.
A major supplier of toys to Walmart and Target is accelerating its shift out of China as it reshapes production amid President Donald Trump’s intensifying trade war with the country. California-based MGA Entertainment, which makes its Bratz and LOL Surprise! dolls and other toys primarily in China, is taking steps to move 40 per cent of its manufacturing to India, Vietnam and Indonesia within six or so months, up from around 10 per cent to 15 per cent currently, CEO Isaac Larian said in an
Ulta Beauty will launch a third-party marketplace later this year as it seeks to combat slowing sales and declining market share. Despite a solid Q4 and FY 2024 overall, the company saw net sales drop slightly in Q4, which ended Feb. 1, 2025. This has prompted the beauty retailer to present a cautious 2025 outlook and add new details to the Ulta Beauty Unleashed transition plan, including an online marketplace.
Expanding your business internationally is a big step. It can be easier when youre backed by the right logistics and shipping partner. Heres how these three Aussie businesses chose one. Going global is good for business Shoppers are constantly sourcing the best deals and products from all corners of the world. This trend is set to continue with global retail e-commerce sales predicted to increase by a massive 39 per cent by 2027. 1 With international markets beckoning, more Australian e-commerce
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
The requirements for retail success dont get much more basic than the ability to accurately forecast customer demand. Even a mom-and-pop bodega has to have a pretty good sense of how many people will order a breakfast sandwich and coffee each day. And for larger-scale retailers, that need for an accurate forecast gets complicated, and re-complicated, by the need to correctly place and price inventory in multiple locations in order to achieve maximum sell-through with minimum discounting.
Former Morrisons boss David Potts is among the leading contenders for the chief executive role at B&M, it has emerged. According to The Sunday Times , Potts is reported to have been in talks with the discounter for weeks about the position, which became vacant following Alex Russos departure last month. Two sources familiar with the recruitment process warned the title that no final decision has been made, and an appointment is not expected for several weeks.
Guess? is considering a buyout proposal from brand management firm WHP Global which owns the Toys R Us and Babies R Us brands as well as a stake in Express and Bonobos that would take the lifestyle brand private. The two companies arent strangers: In 2024, Guess? and WHP teamed up to acquire the intellectual property and operating assets of New York-based fashion brand Rag & Bone.
Eldon Square in Newcastles has unveiled its striking new brand identity which sits at the core of a period of unparalleled investment in the centre. Alongside a significantly overhauled management and marketing strategy, the new brand has been shaped by a year-long behind the scenes consultation process, involving many prominent city stakeholders, regular visitors to the centre and retailers.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Klarna has made another move toward a U.S. initial public offering by making public its previously confidential F-1 filing with the Securities and Exchange Commission (SEC). However, the buy now, pay later (BNPL) company still has not revealed how many shares it plans to sell, their price range or when the IPO will take place. In the filing, Klarna did reveal some of its financial results for 2024, including its $21 million in net profit.
Go Outdoors is introducing body cameras to store staff at 25 more of its stores following a successful trail at its Stoke location. The retailer launched the safety measure at the end of February as part of its efforts to create a safer environment for both staff and customers amid the rise in retail crime. It reported that the initiative at the Stoke branch helped to deter theft and increase confidence amongst staff.
LVMH label Loewe said on Monday that creative director Jonathan Anderson was leaving the Spanish luxury house after 11 years in the role. Its statement did not say who was taking over from the British designer or where he was going, though some media outlets, including Women’s Wear Daily, have reported that he is moving to LVMH’s Dior. LVMH declined to comment.
Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, announced new industry-shaping capabilities in its latest release at the PX World Conference, Akeneo Unlock 2025. As AI continues to disrupt buying experiences, businesses that have not yet invested in a central source of truth for product information to seamlessly manage the end-to-end supply chain of product data will not be ready to respond.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Fenwick has enlisted restructuring experts from AlixPartners to help address ongoing financial challenges, as the department store chain faces mounting losses and cost pressures. The family-owned retailer, which operates eight department stores across the UK, reported a pre-tax loss of 38.1m for the year to January 2024, following a 5.2% decline in sales.
The Handbag Clinic is strengthening its partnership with Selfridges by launching two exclusive pop-up events this month. The luxury aftercare and preowned retailer will bring its full-service modelBuy, Sell, Restore, Authenticateto Selfridges Manchester Trafford from 21st to 23rd March, followed by Selfridges Birmingham from 28th to 30th March. These pop-ups, located within the RESELFRIDGES edit, highlight The Handbag Clinics circularity model, enabling shoppers to trade in unwanted designer han
Select Fashion is reportedly nearing collapse, with 35 stores forecast to shut throughout the UK. The brand has brought in advisors to handle a liquidation process, according to reports viewed by The Sun. It is believed that Select Fashion axed 35 sites by 14 March, having slashed stores since the beginning of the year. Although the clothing brand went into a company voluntary agreement last year with Moorfields, the restructuring specialist is now responsible for liquidating the firm.
Sanford, Fla. Atlanta-based The Ardent Co. (Ardent) has acquired Seminole Towne Center Mall, a 1.1-million-square-foot regional mall located in Sanford, with plans to develop the property into a mixed-use… The post Ardent Acquires 1.1-Million-Square-Foot Seminole Towne Center Mall in Florida, Plans Redevelopment appeared first on Shopping Center Business.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Tesco is investing 180m into increasing pay for thousands of its store employees from this month. Staff in the retailers supermarkets will see their hourly pay rise to 12.45 at the end of March and 12.64 in August. This will increase to 13.66 and then 13.85 in London. The new pay rates represent a rise of 5.2%, which retail trade union Usdaw said will widen the gap between the Real Living Wage.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Customer Experience Gen Z Expects From Every Brand by Keith Farley (CMSWire) While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having an impact on brands.
As we mark the fifth anniversary of the global shutdown triggered by the COVID-19 pandemic, the JCWG team has taken some time to reflect on the profound changes that have reshaped our world.
New Look is set to open a larger 12,120 sq ft concept store at Bluewater on 3rd April. Located on the Upper Thames Walk, the new store will introduce a range of features designed to enhance the customer shopping experience. The redesigned space will include New Looks first-ever omni-hub, integrating digital elements such as showrooms, inspiration zones, and interactive displays to provide a more seamless and engaging shopping journey.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Company Shop Grouptoday revealed that it redistributed 113 million products in 2024, saving UK shoppers 130 million on their food bills up by 9 million on last year. These new statistics were published as part of Company Shop Groups latest impact report, launched [today] to mark the start of Food Waste Action Week (17-23 […] If you want more infor
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses enhance their customer service experience using AI technology? How do unifying communication channels improve the efficiency of customer support? What makes conversational AI a valuable tool for improving customer interactions? How can AI be used to augment a company’s existing customer service team rather than replace it?
Flannels is closing three of its standalone kidswear Junior stores in Bluewater, Westfield Stratford and Westfield White City. The Frasers Group-owned retailer has launched closing down sales in the locations and store staff have been made redundant, Drapers reported. The units were previously occupied by Base Childrenswear, which Frasers acquired from JD Sports in December 2022 alongside 13 other businesses.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Clarks launches its new Spring/Summer 25 campaign, celebrating the brands reputation for comfort, quality, and value in British footwear. Rooted in craftsmanship and innovation, the campaign champions the playful messaging:‘Clarks: Theres No Better Feeling’ This year, Clarks proudly celebrates 200 years of creating comfortable, stylish, and p
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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