Retail TouchPoints

APRIL 28, 2023

Amazon ’s net sales grew 9% year-over-year to $127.4 billion in Q1 2023. Net income was $3.2 billion for the period, compared with a net loss of $3.8 billion in Q1 2022. Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future.

Fulfillment 324

Fulfillment Planning Customer Experience Management 324

Retail Wire

APRIL 28, 2023

The inflation rate for the 12 months through March was up 4.2 percent, down from 5.1 percent for the year ending in February, according to the Personal Consumption Expenditures index.

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261

Retail TouchPoints

APRIL 28, 2023

Gap Inc. will cut approximately 1,800 jobs from its headquarters and upper-field workforce as it seeks to “simplify and optimize its operating model and structure,” according to an April 25, 2023 SEC filing. The layoffs, which will cost Gap $100 to $120 million in employee-related and consulting costs, are expected to be completed by July 2023. The 1,800 jobs are more than 3X the 500 corporate jobs reported to be on the chopping block by the Wall Street Journal earlier this week.

Planning 273

Planning ATS Marketing 273

Retail Focus

APRIL 28, 2023

Two beloved British brands came together to create a magical collection that captured the essence of the Wizarding World in everyday items. Cath Kidston, the iconic lifestyle brand known for its vintage-inspired prints, and Harry Potter, the worldwide phenomenon that has captured the hearts of millions, collaborated to create a range of products that brought a touch of magic to daily routines.

Fashion 147

Fashion Promotions 147

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

APRIL 28, 2023

True Religion , born in the Y2K era, is benefiting from its current cultural resurgence. Creative Director Zihaad Wells attributes the brand’s heightened relevance among Gen Zers to its strong heritage and distinct design elements: the arch logo, buddha design and, of course, its signature rope stitch. But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past.

Fashion 267

Fashion Consumer Marketing Accounting 267

Inside Retail

APRIL 28, 2023

Vlad Yakubson has been appointed as the new CEO and MD of specialty home fragrance retailer, Dusk Group. Yakubson has more than 25 years of experience in specialty retail and is currently the GM of the men’s fashion brand, YD. He has also held various senior leadership roles in visual merchandising, retail operations, finance, marketing and property.

Visual Merchandising 130

Visual Merchandising Specialty Retailers Finance Fashion 130

Inside Retail

APRIL 28, 2023

Drinks and hospitality business Endeavour Group is set to make its 14-day payment terms plan permanent for all of its small suppliers. The group implemented a 14-day payment term plan during the first lockdowns in March 2020 to provide pandemic-related support to more than 900 suppliers across the country. Last March, the company announced it will extend the program until June of this year – but now it says the program will be permanent.

Planning 130

Planning 130

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration. But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best.

Finance 254

Finance Employee Engagement Supermarket Management 254

Inside Retail

APRIL 28, 2023

An Australian court has ruled that pop superstar Katy Perry infringed the trademark of a Sydney-based fashion designer who has sold her products locally under a label with her birth name “Katie Perry” Katie Taylor, who filed the lawsuit in 2019, alleged the singer ignored the trademark and sold Katy Perry clothing to Australian customers during her concert tours in the country in 2014 and 2018 through retailers and websites.

Fashion 130

Fashion Promotions ATS Accessories 130

Retail Wire

APRIL 28, 2023

Auto dealerships have seen sales slow down due to high prices and borrowing rates. The same is not true of the auto parts market where “O’Reilly Automotive just posted a 10.8 percent first-quarter same-store sales increase, its twelfth consecutive quarter of comp gains. AutoZone, another auto parts retailer, is expected to post a 4.3 percent same-store increase when it reports next month.

Marketing 130

Marketing 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Shopping Center

APRIL 28, 2023

Delray Beach, Fla. — PEBB Enterprises has signed new leases totaling 27,099 square feet at Delray Landing, a shopping center the company is currently redeveloping in Delray Beach. Retro Fitness will occupy 17,299 square feet at the property and Crown… The post PEBB Signs Leases Totaling 27,099 Square Feet at Delray Landing in Florida appeared first on Shopping Center Business.

ATS 98

ATS Shopping 98

Retail Wire

APRIL 28, 2023

Amazon.com reported a $3.2 billion first-quarter profit, up from a loss of $3.8 billion a year ago. The retail, logistics and technology giant has cut tens of thousands of jobs in recent months in an effort to grow its bottom line. “The results indicate that ongoing cost-cutting measures are having a positive impact on Amazon’s business prospects,” said Jesse Cohen, senior analyst at Investing.com.

ATS 130

ATS 130

Retail Times

APRIL 28, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New data has revealed retail professionals are one of the most likely to work on days when experiencing poor mental health instead of taking sick leave compared to employees in other sectors, with almost a third (28%) having done so in the last year.

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98

Retail Wire

APRIL 28, 2023

Mattel and Hasbro have found some areas where they can cooperate rather than compete. Hasbro will produce Barbie-branded Monopoly games starting in the fall. Mattel will make UNO games and Hot Wheels vehicles with the Transformer brand.

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113

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Cisco Retail

APRIL 28, 2023

As businesses shift to running more applications in the cloud, the end-to-end control points that customers once owned have disappeared, making it challenging to securely deliver exceptional… Read more on Cisco Blogs

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98

Retail Wire

APRIL 28, 2023

Chipotle said that 2,000 winners will receive a “Burrito Care Package” with 50 entrée codes for their teams, the equivalent of over $1 million in food. “Given the demands placed on the healthcare community every day, we know finding time to bond, celebrate, or even eat as a team can be challenging,” said Chris Brandt, chief marketing officer at Chipotle. “The Burrito Care Packages offer a convenient opportunity for healthcare units to come together and share a delic

Marketing 100

Marketing ATS 100

Cisco Retail

APRIL 28, 2023

As customers migrate to network fabrics based on Virtual Extensible Local Area Network/Ethernet Virtual Private Network (VXLAN/EVPN) technology, questions about the implications for application… Read more on Cisco Blogs

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98

Retail Wire

APRIL 28, 2023

Colgate-Palmolive has raised its annual forecast, expecting to increase prices further this year. The CPG giant now expects its full-year organic sales will grow between four and six percent, up from its previous forecast of three to five percent growth.

100

100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Times

APRIL 28, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Leading coding and marking equipment specialist, Macsa ID UK ([link] has launched the Lasertex Retail, a safe, sustainable and stylish looking laser marking system which has been specially developed to allow brands and retailers to transform products as part of a promotional campaign or into a unique personalised item for customers in real time on [̷

Promotions 94

Promotions 94

Retail Wire

APRIL 28, 2023

The U.S. is the biggest beer importer globally and 80 percent of the foreign beers coming into the country are from Mexico. That nation is now the world’s largest exporter, shipping more than twice what any other country is doing. Mexico accounts for 30 percent of exports followed by the Netherlands (14 percent), Belgium (13 percent) and Germany (nine percent).

Shipping 100

Shipping Accounting 100

Miller Zell

APRIL 28, 2023

Retail marketing and operations wouldn’t be as complicated if they were all about creating the same store experience over and over again. But the cookie cutter plan doesn’t work in the age of localization and omnichannel customer experiences.

Customer Experience 94

Customer Experience Retail Marketing Planning Marketing 94

Retail Wire

APRIL 28, 2023

Starbucks has “failed and refused” to negotiate with union representatives speaking on behalf of workers at 144 of the coffee chain’s stores, according to the National Labor Relations Board. The coffee giant’s talks with union reps at two locations in New York included proposals that were “demeaning” and made “with no intention of reaching agreement,” the NLRB concluded.

Location 100

Location ATS 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

APRIL 28, 2023

The company said it’s expanding into other sectors to diversify its revenue streams amid weakened home-related discretionary spending.

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105

A1 Retail

APRIL 28, 2023

Shaftesbury Capital has announced the signing of debut Pan-Asian restaurant concept, YiQi, on Chinatown London’s Lisle Street. Set to open this summer, the YiQi menu will celebrate different cuisines from across the ESEA region. This includes fragranced South East Asian delicacies, comforting regional Chinese favourites, Korean classics, and Japanese art-like dishes, to create a dynamic dining experience in the heart of Chinatown London.

Location 59

Location ATS 59

Retail Dive

APRIL 28, 2023

The company is focused on expanding services like advertising, where growth outpaced its retail and cloud businesses.

Advertising 121

Advertising 121

A1 Retail

APRIL 28, 2023

This week (27th April) Dobbies Garden Centres, a UK garden centre retailer, has opened its new little dobbies store in the heart of Cheltenham. Located at 106 Promenade, the store is the largest little dobbies in the UK. little dobbies is Dobbies’ urban store format. The Cheltenham store is the sixth of its kind with this store featuring an enhanced customer experience.

Outdoor 59

Outdoor Accessories Customer Experience Location 59

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

APRIL 28, 2023

The company is planning to cut as many as two dozen jobs as part of a corporate restructuring initiative targeting $12 million in incremental cost reductions.

Planning 104

Planning 104

Hyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Want to stand out from the competition? Raise your customer service standards.

Accounting 54

Accounting Customer Experience ATS Consumer 54

Retail Dive

APRIL 28, 2023

The e-commerce giant will no longer support the devices, while the sporting goods retailer has promoted its chief merchandising officer to the top spot.

Outdoor 102

Outdoor Sporting Goods Promotions 102

365 Retail

APRIL 28, 2023

Sports Direct, Frasers Group’s sportswear and equipment operation, is the most scalable of the group’s retail models, according to CEO Michael Murray, as the Group looks to expand into Europe. Speaking at the World Retail Congress, Murray stated that following a successful ‘elevation strategy’ of their UK store portfolio , the Group will now look to grow its presence in Europe, seeing a clear opportunity in the market for exporting Sports Direct to the continent.

Payment Services 52

Payment Services Marketing Planning Shopping 52

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience