Fri.Sep 24, 2021

Melbourne start-up ecosystem valued at over $10 billion

Inside Retail

The Global Startup Ecosystem Report (GSER) 2021 reveals that Melbourne’s start-up ecosystem value has grown by more than $3 billion in the past 12 months, and is now valued at more than $10 billion. This is a significant increase, with Melbourne’s start-up ecosystem valued at $2.21

ATS 203

What Is World Class? Customer Service Case Study at Nordstrom NYC

Retail Doc

It’s easy to bemoan retail right now and the lack of good customer service. Nordstrom exceptional customer service Retail Customer Service Training good customer service example

ATS 165

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Laings to upsize at St David’s marking welsh debut for Patek Philippe

Retail Focus

The St David’s Partnership, owners of St David’s Cardiff , has announced the forthcoming expansion of Laings’ Cardiff showroom. Set to relaunch next month, the upsized 4,735 sq ft showroom will welcome esteemed brands Rolex and Patek Philippe, marking a Welsh debut for the latter.

Luxury group Kering to ditch fur completely

Inside Retail

France’s Kering will stop using animal furs in all its collections, joining a growing list of luxury fashion houses to respond to customer demands for ethical and sustainable clothing and accessories. The decision comes four years after its star label Gucci announced it would forego fur.

Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

Shep Hyken

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. She writes about how companies can keep their customers happy while looking for opportunities to sell more.

A former J. Crew store employee is now one of its star collaborators

Retail Dive

Blackstock & Weber Founder Chris Echevarria, who as a store employee once caught Mickey Drexler's attention, sees the classic men's loafer as an ideal canvas


Spicy deal for Nisa retailers

Talking Retail

Nisa is offering its retailers a special promotion ahead of National Curry Week, which runs from 4 to 10 October. The deal is designed to offer customers all they will need for a curry night for £7.

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Some forecourt stores continue to trade well even when the petrol pumps run dry

Talking Retail

A forecourt retailer where the petrol station has repeatedly closed because of delivery problems says that his shop has continued to trade well.

Madewell, ThredUp open secondhand store in Brooklyn

Retail Dive

The pop-up will be around until the end of October, with the goal of educating shoppers about the potential future of circular fashion

Country Choice unveils trio of Halloween launches

Talking Retail

Country Choice has expanded its Halloween range with three new products. New for this year are two 85g Halloween Cupcakes in Bat and Ghost variants, each made of chocolate sponge topped with icing and chocolate Halloween decorations (£1.49).

ATS 87

Nike races ahead, with supply chain woes nipping at its heels

Retail Dive

Sales grew 16% for the sportswear and shoe seller, but that number would have been higher if not for factory shutdowns and shipping headaches

The Flava People launches ‘Guinness Cooking Paste’ in Tesco

Retail Times

The Flava People has teamed up with drinks company Diageo to launch ‘Guinness Cooking Paste’. Ingredients Product Time Guinness Cooking Paste


The Weekly Closeout: Nordstrom debuts Home concept in New York, retail's big IPO wave

Retail Dive

A two-story retail experience opened at the department store's flagship, and Mattress Firm and Guitar Center are the latest to confidentially file to go public

Scratch cooking trend represents huge opportunity for convenience retail, says Tilda

Retail Times

A new study into cooking behaviour has revealed that more people are taking the time to cook their meals from scratch compared to pre-pandemic.

Pantys launches with Zalando

A1 Retail

Monday (20th September) marked the next stage in Pantys European retail expansion by joining the Zalando platform as the first menstrual underwear brand to be stocked on the site.

Understanding the Machines: How Solution Providers Decrypt AI for Retailers

Retail Touch

Approach your colleague and ask about his or her thoughts on Artificial Intelligence. About seven out of 10 people would mention that, presumably, the powerful technology may replace humans and dramatically disrupt the labor market. Yes, this is what people have been reading about in media.

Ribena Sparkling kicks off three-month partnership with Channel 4

Talking Retail

Ribena is partnering with Channel 4 to launch a three-month TV campaign for its Sparkling variants. Five 10-second adverts will run from tonight until Christmas Eve across Channel 4’s Friday evening programmes, aimed at Ribena Sparkling’s affluent consumer audience.

JLL Arranges $168.3 Million Sale of Retail Portfolio Across Mid-Atlantic

Shopping Center

Washington, D.C. — JLL Capital Markets has arranged the sale of a portfolio of eight infill neighborhood retail assets totaling 695,991 square feet in Washington, D.C., northern Virginia and southern Maryland. Stephen Conley, Danny Finkle, Jordan Lex and Kim Flores… The post JLL Arranges $168.3

Online/offline integration – is hybrid the new ‘channel’?

I Vend

I am sure that, like me, you’re hearing and reading a lot about hybrid retail at the moment. It seems to be the phrase on many retailers’ lips, and seen by many as the path to remaining relevant to customers, and successful in the post-pandemic world.

Cisco Interop: Discovery of Designated Resolvers Protocol Implemented

Cisco Retail

Earlier this year in a blog post , I shared a bit about our Auth-DoH idea. In case it’s not top of mind, let me help refresh your memory. Auth-DoH is essentially a safer way to publicly advertise private services. It’s a forward-looking idea to improve DNS security.

Nominations Now Open for 24th Annual Markopoulos Award

Retail Touch

Retail TouchPoints and design:retail are thrilled to announce the return of the Markopoulos Award , one of the industry’s most prestigious honors. The award recognizes outstanding achievement and contributions in visual merchandising and store design.

Cisco Cloud Insider Webinar: The State of Automation for Hybrid Clouds

Cisco Retail

Automation: The Truth About the Easy Button. If there’s one thing the last year and a half has taught us, it’s the importance of building resilience and agility into our businesses, our teams, and how they operate.

How UNTUCKit Scales Workforce Empowerment While Ensuring Chainwide Consistency

Retail Touch

Workforce engagement and empowerment have come to the forefront, especially as more retailers struggle to build up their store headcounts.

New Jersey Awarded $1.5M in Funding to Expand Small Business Exporting

LS Retail

©iStock/Ultima_Gaina Are you a business owner located in New Jersey who aspires to take your business global? The timing could not be better. The New Jersey Business Action Center (NJBAC), received $1.5M

The New Growth Triple Play: Why Retailers Should Embrace Creativity, Analytics and Purpose

Retail Touch

According to McKinsey research, 75% of consumers tried new brands and shopping behaviors during the pandemic and they plan to stick with them moving forward.

New California Law Bars Amazon from Tracking Workers with Algorithms


California has become the first state to enact a law that protects workers from unsafe conditions in warehouses, a measure that takes specific aim at Amazon for its practices surrounding production quotas, NPR reports.

Students almost always look for a good deal, says survey

Talking Retail

Student discounts are the key factor in attracting them as customers, says a new survey. The Student Value Report, conducted by, found that 79% of students opted for a brand for the first time because it offered them a discount.

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#CiscoChat! Possibilities with Predictive Internet

Cisco Retail

Throughout our daily routines, we always think about the future and the possibilities of ‘what if.’

ACS welcomes proposal for flexible working rights to be extended

Talking Retail

The government’s proposal to make the right to request flexible working hours an automatic right for all staff has been welcomed by the Association of Convenience Stores (ACS).

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French Connection in takeover talks after £29m approach

365 Retail

Retailer French Connection has revealed it is in takeover talks after receiving an approach worth £29 million.

Shell forecourt stores opt for Uber Eats deliveries

Talking Retail

Uber Eats is adding more than 340 Shell forecourt stores to its delivery network. From this week customers can order from 183 Shell forecourt convenience stores, with another 158 to be added in the next few months. More than 250 of the forecourts offering Uber deliveries will be open 24 hours.

ATS 59

Laings to upsize at St David’s marking welsh debut for Patek Philippe

365 Retail

The St David’s Partnership, owners of St David’s Cardiff, has announced the forthcoming expansion of Laings’ Cardiff showroom. Set to relaunch next month, the upsized 4,735 sq ft showroom will welcome esteemed brands Rolex and Patek Philippe, marking a Welsh debut for the latter.

Iceland joins the flood of stores giving staff more time off at Christmas

Talking Retail

Iceland has become the latest store to announce that it will close on Boxing Day this year. The store’s managing director Richard Walker said on BBC’s Question Time last night (23 September) that Iceland would be joining a number of other big retailers in giving staff the day off.

Rich messaging: the channels retailers must buy into to make their brands stand out

Cisco Retail

Earlier this year, Cisco completed its acquisition of imi mobile, adding an enterprise-grade CPaaS platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Our guest blog this week comes from the imi mobile team.

The Lexicon continues to expand F&B offering as leasing drive picks up pace

A1 Retail

The introduction of multiple eateries including Kokoro, GAIL’s Bakery and Yi Fang will further diversify Bracknell’s established Food & Beverage offering. Home furnishing store Plush will be opening its first ever store, and Fone World are also joining The Lexicon.

Fast Forward Your Firewall Business

Cisco Retail

Shelley Sandzer secures a slice of Blackheath for Franco Manca

A1 Retail

UK leisure and property agency, Shelley Sandzer, has secured a new site for Franco Manca, the fresh sourdough Neapolitan pizza brand, in the sought after London location of Blackheath Village.