Retail TouchPoints
DECEMBER 4, 2020
On Cyber Monday, delivery giant UPS reportedly sent an internal message to drivers across the U.S. instructing them to stop picking up packages from six retailers, including Gap , Macy’s , Nike , L.L.Bean , Hot Topic and Newegg , according to The Wall Street Journal. The internal message, viewed by WSJ and confirmed by UPS workers in different regions, said “No exceptions.”.
Theatro
DECEMBER 4, 2020
As we speed through the holiday season it has become very apparent that services that were once a footnote in the retail playbook are now crucial forces in meeting shopper expectations. This was confirmed by Black Friday 2020 breaking spending records with web purchases hitting $9.0 billion, an increase of 21.6% year over year, according to Adobe Analytics data.
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Retail TouchPoints
DECEMBER 4, 2020
Meijer has partnered with Instacart to offer same-day delivery to homes near its stores in Michigan, Ohio, Indiana, Kentucky, Illinois and Wisconsin. The partnership will cover thousands of grocery products and household essentials as well as a broad selection of general merchandise, across categories including home décor, toys and crafts, garden, sports and outdoor, office and electronics.
Retail TouchPoints
DECEMBER 4, 2020
Roaming Hunger , an online marketplace that connects food trucks with events and brands, has partnered with Sleek , a skip-the-line solution provider, to launch an online ordering system for mobile food businesses. Mobile businesses will now be able to take orders in advance even if they serve multiple locations. Additionally, rather than charge small businesses for using their solutions, Roaming Hunger and Sleek will share revenue from the fees paid by shoppers who order ahead using their tools
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
DECEMBER 4, 2020
82% of companies agree that retaining a customer is cheaper than acquiring a new one. In fact, the acquisition is 5 times more expensive than retention. Having these two numbers in mind (and knowing that 80% of your actual profits will come from 20% of your customers ) — doing your best to keep the 20% satisfied is crucial. One of the best ways to boost brand loyalty in the retail sector is mobile apps.
Retail TouchPoints
DECEMBER 4, 2020
Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according to data from Sensormatic Solutions. But even if consumers are doing a lot less shopping in stores, retailers with large footprints are finding that their physical locations still have important roles to play during this online-focused holiday season.
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