Inside Retail

SEPTEMBER 24, 2023

In the fiercely contested and competitive footwear and apparel space, New Balance is one of the fastest-growing global sports brands, with the organisation attracting and engaging the next generation of customers. According to Jonathan Clark, New Balance’s Asia-Pacific direct to consumer director, the company has achieved annual growth of about 20 to 30 percent, and has crafted a brand message that resonates with its audience – which is predominately 16-34 years old, and that emphasises st

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Apparel Consumer Store Operations Location 264

Retail Focus

SEPTEMBER 24, 2023

Akeneo , the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced the acquisition of Unifai , the market-leading artificial intelligence (AI) platform for data collection, cleansing, categorisation and enrichment pioneered by the industry’s leading experts in AI and machine learning (ML).

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Sporting Goods Marketing Customer Experience Management 147

Inside Retail

SEPTEMBER 24, 2023

As electric vehicles (EVs) gain traction in the automotive landscape, the infrastructure that supports them is undergoing a significant transformation. Juxta, a pioneering technology startup backed by industrial giant Vontier, is redefining the EV charging experience with an innovative solution: autonomous micro-retail stores, known as Juxta Nomads.

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Customer Experience Planning Marketing 130

Retail Gazette

SEPTEMBER 24, 2023

The Pensions Regulator will investigate dividends extracted from Wilko as part of a wider investigation into the value chain’s collapse last month. It comes as pressure ramps up for its family shareholders to address the £56m deficit in the retailer’s pension fund, The Sunday Times reported. Administrators at PwC estimate the deficit in the scheme, which holds 2,000 members, is £76m on a buyout basis.

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ATS 132

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

Customer Experience

Inside Retail

SEPTEMBER 24, 2023

Franchisee Pinnacle Group has opened its first fully digitised and contactless Toby’s Estate Coffee Roasters shop in Kuwait and seeks to open more stores of the same concept in the Gulf Cooperation Council (GCC). The Kuwait-based franchisee inaugurated the contactless shop on Mubarak Al Kabeer Street in Sharq. Customers may pre-order through the newly launched Toby’s Estate mobile app and pick up their order at the contactless shop or any nearest Toby’s Estate store.

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Shopping Location ATS 130

Retail Gazette

SEPTEMBER 24, 2023

Waitrose boss James Bailey has promised to relocate “terribly organised” shops as part of the grocer’s major revamp of its store estate. The executive director told The Telegraph that he was determined to make sure the supermarket had its branches in “the right place in the right postcode” to become “more accessible and more appealing” to shoppers. “For the last two or three years with Covid-19 and the cost of living challenges – and a little bit before that – we had to be careful about the shop

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Shopping Supermarket Planning 121

Retail Gazette

SEPTEMBER 24, 2023

Morrisons is pushing ahead with plans to offload its petrol forecourts business as it looks to bring down its soaring debts. The supermarket is understood to be staying firm on its decision to exit fuel retailing to focus on its core food and manufacturing business instead. The grocer is continuing discussions to sell all 340 of its petrol stations to Motor Fuel Group, which is also owned by private equity firm CD&R, This is Money reported.

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Grocer Supermarket Planning 115

Dezeen

SEPTEMBER 24, 2023

Parisian fashion brand Coperni has collaborated with Swiss furniture company USM Haller to create its first-ever boutique, a shop-in-shop at French department store Printemps Haussmann. The shop-in-shop, installed at Printemps Haussmann in Paris, marks Coperni's first-ever physical retail location and will be replicated at London's Selfridges store and China's Duty Free Mall in Hainan Island.

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Shopping Fashion Boutique Department Stores 88

365 Retail

SEPTEMBER 24, 2023

The digital landscape is ever-evolving, and with each passing year, the world of online trade witnesses significant shifts in trends, technologies, and strategies. At the forefront of these changes is the annual eCommerce Expo , which has consistently served as a platform for industry professionals to gather, share, and learn. Held on 27th and 28th September 2023 at ExCeL London, the event is expected to attract over 11,000 visitors and will feature more than 300 solution providers.

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Retail Gazette

SEPTEMBER 24, 2023

Matt Moulding’s £200m sale of a business park which houses THG’s headquarters has collapsed. The ecommerce company is a tenant of Icon Business Park, based near Manchester airport, which is owned by Moulding. The THG boss had been in talks with property investor ICG Real Estate over a possible sale and leaseback deal. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning However, according to The Financial Times, no agreement was reac

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Finance 58

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Planning

365 Retail

SEPTEMBER 24, 2023

New Balance has opened the doors to its latest retail store, located at Westfield Stratford City in London. The store features a fresh retail concept built to put people, not products, at the centre of the consumer experience. Designed around central seating gestures, the store aims to encourage customers to convene, draw inspiration from each other, and find their authentic style.

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Apparel Fashion Consumer Shopping 62

Hyken

SEPTEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Decoding CSAT: What It is and How to Calculate Your Score by Dorcas Adisa (Sprout Social) In this article, we answer everything you need to know about customer satisfaction score (CSAT).

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Customer Experience Management ATS 60

365 Retail

SEPTEMBER 24, 2023

Maserati has celebrated the opening of its first UK new store concept near London with the presence of David Beckham , its Global Brand Ambassador, attending the glamorous event. The official launch comes as Maserati’s UK sales continue to grow and it gears up for the highly anticipated launch of its fully electric Folgore (‘lightning’ in Italian) range.

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Location Planning ATS 62

365 Retail

SEPTEMBER 24, 2023

The fashion industry has a waste problem. Each year, the industry uses around 342 million barrels of oil to produce synthetic materials such as polyester, nylon or acrylic. This equates to 8-10 per cent of global emissions, more than aviation and shipping combined. When these clothes are discarded, only a small portion of these fabrics can be recycled, and most end up simply binned.

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Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.

Promotions

365 Retail

SEPTEMBER 24, 2023

Integrated Systems Events has announced the expansion of its Senior Leadership Team with key appointments ahead of ISE 2024. Tom Barker-Harrold joins as Senior Marketing Director and Jeroen Perquin as Senior Finance Director. “At ISE, we have ambitious goals for the future so it’s important that we have the right team in place to get us there. Tom and Jeroen join at an exciting time, as we prepare for our special 20th anniversary edition at ISE 2024, and we’re thrilled to welcome their unique

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Finance Marketing Management ATS 52

365 Retail

SEPTEMBER 24, 2023

Almost every consumer product you could think of that you could possibly need in your day-to-day life already exists. And it doesn’t just exist, it exists in multiple different formats so you have an embarrassment of choice among products that essentially do the same thing. Of course, every now and again there is an ‘ah-ha!’ moment and a category will splinter, allowing a flurry of new entrants.

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Consumer Finance Promotions Marketing 52