Inside Retail

SEPTEMBER 24, 2023

In the fiercely contested and competitive footwear and apparel space, New Balance is one of the fastest-growing global sports brands, with the organisation attracting and engaging the next generation of customers. According to Jonathan Clark, New Balance’s Asia-Pacific direct to consumer director, the company has achieved annual growth of about 20 to 30 percent, and has crafted a brand message that resonates with its audience – which is predominately 16-34 years old, and that emphasises st

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Retail Focus

SEPTEMBER 24, 2023

Akeneo , the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced the acquisition of Unifai , the market-leading artificial intelligence (AI) platform for data collection, cleansing, categorisation and enrichment pioneered by the industry’s leading experts in AI and machine learning (ML).

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Sporting Goods Marketing Management Customer Experience 147

Retail Gazette

SEPTEMBER 24, 2023

The Pensions Regulator will investigate dividends extracted from Wilko as part of a wider investigation into the value chain’s collapse last month. It comes as pressure ramps up for its family shareholders to address the £56m deficit in the retailer’s pension fund, The Sunday Times reported. Administrators at PwC estimate the deficit in the scheme, which holds 2,000 members, is £76m on a buyout basis.

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ATS 131

Inside Retail

SEPTEMBER 24, 2023

As electric vehicles (EVs) gain traction in the automotive landscape, the infrastructure that supports them is undergoing a significant transformation. Juxta, a pioneering technology startup backed by industrial giant Vontier, is redefining the EV charging experience with an innovative solution: autonomous micro-retail stores, known as Juxta Nomads.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Dezeen

SEPTEMBER 24, 2023

Parisian fashion brand Coperni has collaborated with Swiss furniture company USM Haller to create its first-ever boutique, a shop-in-shop at French department store Printemps Haussmann. The shop-in-shop, installed at Printemps Haussmann in Paris, marks Coperni's first-ever physical retail location and will be replicated at London's Selfridges store and China's Duty Free Mall in Hainan Island.

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Shopping ATS Fashion Boutique 124

Inside Retail

SEPTEMBER 24, 2023

Franchisee Pinnacle Group has opened its first fully digitised and contactless Toby’s Estate Coffee Roasters shop in Kuwait and seeks to open more stores of the same concept in the Gulf Cooperation Council (GCC). The Kuwait-based franchisee inaugurated the contactless shop on Mubarak Al Kabeer Street in Sharq. Customers may pre-order through the newly launched Toby’s Estate mobile app and pick up their order at the contactless shop or any nearest Toby’s Estate store.

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Inside Retail

SEPTEMBER 24, 2023

Gucci’s new designer Sabato De Sarno sent out a glamorous, skin-baring lineup of minimalist designs for his first fashion show on Friday, drawing praise for a highly anticipated debut which owner Kering hopes will help revive sales at its flagship brand. Models filed down a darkened, concrete runway at the label’s Milan headquarters, a former aircraft factory, parading short shorts paired with suit jackets, strapless mini-dresses, trim sweatshirts and tank tops with plunging neck lin

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Fashion Outdoor Advertising Management 130

Retail Gazette

SEPTEMBER 24, 2023

Morrisons is pushing ahead with plans to offload its petrol forecourts business as it looks to bring down its soaring debts. The supermarket is understood to be staying firm on its decision to exit fuel retailing to focus on its core food and manufacturing business instead. The grocer is continuing discussions to sell all 340 of its petrol stations to Motor Fuel Group, which is also owned by private equity firm CD&R, This is Money reported.

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365 Retail

SEPTEMBER 24, 2023

The digital landscape is ever-evolving, and with each passing year, the world of online trade witnesses significant shifts in trends, technologies, and strategies. At the forefront of these changes is the annual eCommerce Expo , which has consistently served as a platform for industry professionals to gather, share, and learn. Held on 27th and 28th September 2023 at ExCeL London, the event is expected to attract over 11,000 visitors and will feature more than 300 solution providers.

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Fulfillment Management Inventory Management Consumer 69

Hyken

SEPTEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Decoding CSAT: What It is and How to Calculate Your Score by Dorcas Adisa (Sprout Social) In this article, we answer everything you need to know about customer satisfaction score (CSAT).

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Customer Experience Management ATS 63

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

365 Retail

SEPTEMBER 24, 2023

New Balance has opened the doors to its latest retail store, located at Westfield Stratford City in London. The store features a fresh retail concept built to put people, not products, at the centre of the consumer experience. Designed around central seating gestures, the store aims to encourage customers to convene, draw inspiration from each other, and find their authentic style.

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Retail Gazette

SEPTEMBER 24, 2023

Matt Moulding’s £200m sale of a business park which houses THG’s headquarters has collapsed. The ecommerce company is a tenant of Icon Business Park, based near Manchester airport, which is owned by Moulding. The THG boss had been in talks with property investor ICG Real Estate over a possible sale and leaseback deal. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning However, according to The Financial Times, no agreement was reac

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Finance 57

365 Retail

SEPTEMBER 24, 2023

Maserati has celebrated the opening of its first UK new store concept near London with the presence of David Beckham , its Global Brand Ambassador, attending the glamorous event. The official launch comes as Maserati’s UK sales continue to grow and it gears up for the highly anticipated launch of its fully electric Folgore (‘lightning’ in Italian) range.

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Location Planning ATS 64

365 Retail

SEPTEMBER 24, 2023

Integrated Systems Events has announced the expansion of its Senior Leadership Team with key appointments ahead of ISE 2024. Tom Barker-Harrold joins as Senior Marketing Director and Jeroen Perquin as Senior Finance Director. “At ISE, we have ambitious goals for the future so it’s important that we have the right team in place to get us there. Tom and Jeroen join at an exciting time, as we prepare for our special 20th anniversary edition at ISE 2024, and we’re thrilled to welcome their unique

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

365 Retail

SEPTEMBER 24, 2023

The fashion industry has a waste problem. Each year, the industry uses around 342 million barrels of oil to produce synthetic materials such as polyester, nylon or acrylic. This equates to 8-10 per cent of global emissions, more than aviation and shipping combined. When these clothes are discarded, only a small portion of these fabrics can be recycled, and most end up simply binned.

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365 Retail

SEPTEMBER 24, 2023

Almost every consumer product you could think of that you could possibly need in your day-to-day life already exists. And it doesn’t just exist, it exists in multiple different formats so you have an embarrassment of choice among products that essentially do the same thing. Of course, every now and again there is an ‘ah-ha!’ moment and a category will splinter, allowing a flurry of new entrants.

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