Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. Both appointments are effective immediately. Crossen, who has been with the retailer since 2001, will lead the team responsible for executing global accounting operations, financial reporting and tax functions, and will continue to report to EVP and CFO Gustavo Arnal.

Finance 317

Finance Promotions Accounting Management 317

Inside Retail

JUNE 30, 2022

As the country grapples with a crippling labour crisis, new data from the Australian Bureau of Statistics (ABS) show there were more than 40,300 vacant jobs in the retail sector in May. This is an increase of 11,200 vacancies – or 38.5 per cent – compared to February last year. Despite inflationary pressures, retail sales surged 10.4 per cent in May year-on-year.

ATS 246

ATS 246

Retail TouchPoints

JUNE 30, 2022

H-E-B narrowly defeated second-place Amazon and third-place Amazon Fresh as the top-ranked ecommerce grocer in the U.S., according to dunnhumby’s inaugural Ecommerce Retailer Preference Index (RPI). Walmart made it to fourth place and Sam’s Club rounded out the top five. The study uncovered a number of interesting insights into the mindset of online grocery shoppers.

Grocer 286

Grocer Consumer Shopping ATS 286

Tokinomo

JUNE 30, 2022

It’s almost the end of June and the world seems to be filled with rainbow-colored flags. The retail industry is no stranger to rainbow flags. You can see them in almost every store and even on various products from well-known brands. But where’s the line between real LGBTQ+ support and marketing?

Marketing 246

Marketing Retail Marketing 246

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. The partnership’s goal is to develop an enterprise data backbone that includes a core data platform, data product and advanced AI and machine learning to optimize performance.

Customer Experience 264

Customer Experience Consumer Management 264

Inside Retail

JUNE 30, 2022

The parent of House of Fraser and Sports Direct, Frasers Group, has bought a 28.7 per cent stake in the local subsidiary of Australian-headquartered fashion marketplace owner, MySale. Founded in 2007, MySale currently operates retail websites in four markets – Australia, New Zealand, Singapore and Malaysia – with its sites Oz/Sale, NZ/Sale, My/Sale and Sing/Sale.

Fast Fashion 239

Fast Fashion Fashion Marketing 239

Cisco Retail

JUNE 30, 2022

The past few months have been chockfull of conversations with security customers, partners, and industry leaders. After two years of virtual engagements, in-person events like our CISO Forum and Cisco Live as well as the industry’s RSA Conference underscore the power of face-to-face interactions. It’s a reminder of just how enriching conversations are and how incredibly interconnected the world is.

Accounting 145

Accounting Management Consumer ATS 145

Retail TouchPoints

JUNE 30, 2022

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. They’re also likelier to try additional services or solutions from brands that provide a better CX. What’s more, according to the 2021 Achieving Customer Amazement Survey Report from Shep Hyken, 75% of Americans are more likely to be loyal to a company that del

Customer Experience 264

Customer Experience Kiosk Returns Checkout 264

Cisco Retail

JUNE 30, 2022

In collaboration with Fernando Quintanilla, Ervin Carrillo, and German Cheung. We work from just about anywhere. Coffee shops, airplanes, kitchen tables. The nature of our work is hybrid and when we aren’t in shared spaces with our colleagues, we rely on our collaboration suite to keep us connected. As the collaboration leader for video endpoints across Cisco, my day revolves quite heavily around Webex and delivering consistent collaboration experiences to Webex users.

Management 144

Management Shopping ATS 144

Retail TouchPoints

JUNE 30, 2022

Cloud communications and task management solution provider Opterus has launched OPSCENTER 22.1, an updated version of its task management solution aimed at solving retail-specific-execution challenges. OPSCENTER 22.1 is designed to help retailers achieve effective operations and enhance employee productivity. New modules and features include: The Apps Links module, which provides access to both internal and external links directly from OPSCENTER to ensure employers have all needed tools and reso

Management 263

Management Visual Merchandising ATS 263

Advertisement

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Cisco Retail

JUNE 30, 2022

Extended Detection and Response, or XDR, the cybersecurity topic that dominated the RSA conference 2022 show floor with multiple vendors, has been getting a lot of attention lately, and for good reason. A connected, unified approach to detection and response promises to give security professionals all the tools and capabilities they need to address the ever-growing attack surface.

Planning 142

Planning ATS 142

Retail TouchPoints

JUNE 30, 2022

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and purchased at Amazon Go and Amazon Fresh stores in the U.S. The new analytics offering uses technology from Amazon’s Just Walk Out cashierless payment system and its Dash Cart smart shopping carts, so the service is only available at stores with one or both of those capabilities.

Payment Services 230

Payment Services Store Layout Advertising Promotions 230

Retail Wire

JUNE 30, 2022

Brendan Carr, a member of the Federal Communications Commission, has asked Apple and Google to remove the TikTok app from their stores because its “pattern of conduct and misrepresentations regarding the unfettered access that persons in Beijing have to sensitive U.S. user data” violates the company’s standards for third-party sellers.

140

140

Inside Retail

JUNE 30, 2022

Italian fashion house Salvatore Ferragamo recently opened a new concept store at 63 Greene Street in one of New York’s most chic districts, Soho. It’s the luxury brand’s foray into mixing a high-end retail experience with digital creativity and customisation. Inside the 240sqm store, periwinkle walls and columns create a stunning backdrop to mirrored surfaces and plush minimalist furnishings.

ATS 130

ATS Fashion Accessories Consumer 130

Advertisement

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Wire

JUNE 30, 2022

Amazon.com has launched Store Analytics, a new in-store measurement service to provide consumer packaged goods companies with insights about the performance of their products, sales promotions and ad campaigns in the retailer’s convenience stores and supermarkets.

Supermarket 130

Supermarket Promotions Consumer 130

Inside Retail

JUNE 30, 2022

Long-time winemaker Shelley Cox has found a cost-effective way to promote and sell brands from her Barossa community. Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Shelley pivoted from her 20-year winemaking career in 2018 to start her consultancy business guiding small businesses in the Barossa.

Merchant Services 130

Merchant Services Shopping Shipping Promotions 130

Cisco Retail

JUNE 30, 2022

Accelerating digital transformation requires transformation of the core infrastructure as well as the mode of operating the infrastructure. In my recent blog on the evolution of the Cisco Nexus portfolio, I discussed how new high-performance options for the Nexus 9000 portfolio are driving major transformations for enterprises and hybrid cloud infrastructure.

Management 115

Management ATS 115

Inside Retail

JUNE 30, 2022

Founded in 1947, Vittoria has been delivering coffee to customers, restaurants, cafes, and other partners for over 70 years. But in the last few years, alongside much of the FMCG industry, the business had to shift the way it operates to survive in an upended market. With a stronger focus online and a wider product range, Vittoria is now looking at new ways of reaching its customers and giving them what they want: the perfect brew.

Fashion 130

Fashion Consumer Marketing Management 130

Advertisement

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Dive

JUNE 30, 2022

The hardware retailer’s co-op structure made it difficult to expand the platform, according to founder Jules Pieri, who announced the closure on LinkedIn.

111

111

Inside Retail

JUNE 30, 2022

New Zealand’s The Warehouse Group is banking on a new technology to help it generate more revenue from digital advertising, so it can reinvest in keeping prices low amidst a looming economic recession. The company, which owns The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7 and TheMarket, has launched a new retail media platform that makes it easier for brands to place digital ads on Google, Facebook and TikTok, as well as The Warehouse Group’s own e-commerce sites.

Planning 130

Planning Advertising Point of Sale Consumer 130

Mulesoft

JUNE 30, 2022

We are excited to announce our June 2022 product release – with a new unified solution for automation, integration, and APIs that easily automate any workflow and system for any team to quickly adapt to constant change and business complexity. Included in this release is MuleSoft RPA (robotic process automation), which provides no-code capabilities to […].

106

106

Inside Retail

JUNE 30, 2022

Long-time winemaker Shelley Cox has found a cost-effective way to promote and sell brands from her Barossa community. Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Shelley pivoted from her 20-year winemaking career in 2018 to start her consultancy business guiding small businesses in the Barossa.

Merchant Services 130

Merchant Services Shopping Shipping Promotions 130

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Small Biz Trends

JUNE 30, 2022

SaaS small businesses are facing challenging macroeconomic conditions once again. As the specter of a recession nears, small business owners must take steps to ensure they engage with their customers and future-proof their companies. Achieving this goal is easier said than done. However, technology has improved to the point where SMB owners can leverage tools once reserved solely for enterprises.

Accounting 105

Accounting Marketing Customer Experience Marketing Spend 105

Inside Retail

JUNE 30, 2022

Industry leaders, including luxury retail execs Mulberry CEO Thierry Andretta and Ganni founder Nicolaj Reffstrup discussed transparency and traceability during the recent Global Fashion Summit in Copenhagen. According to Reffustrup, for those brands that are making sustainability efforts, “transparency is key”. He feels that as the fashion industry does not have widely accepted standards in terms of auditing, there is a concept of moral obligation at play here.

Fashion 130

Fashion Promotions Marketing ATS 130

Retail Dive

JUNE 30, 2022

Centered around mobile stores that bring retail service inside homes, the company has been burning cash and suffering supply shortages.

Planning 105

Planning 105

Inside Retail

JUNE 30, 2022

During the next two years, 20 per cent of all e-commerce sales are expected to be cross-border. This represents a major growth opportunity for retailers, but where should they begin, and what do they need to keep in mind before expanding? . A recent webinar tackled these and other questions with insights from Jeremy Krause, chief innovation and disruption officer at Global Retail Brands, Halie Adams, senior product marketing manager at BigCommerce, and Mathew Hosking, head of commercial ANZ at K

Payment Services 130

Payment Services Marketing Advertising Management 130

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Dezeen

JUNE 30, 2022

Tokyo studio Yuko Nagayama & Associates has completed a copper-clad eyewear store for brand JINS in Maebashi, Japan , which contains a cafe and rooftop terrace. Named JINS Park, the shop in Gunma Prefecture was designed to act as a space for the community to gather whether they are shopping in the store or not. Yuko Nagayama & Associates has created a glasses shop in Maebashi.

Shopping 102

Shopping Outdoor Location 102

Retail Wire

JUNE 30, 2022

Walgreens reported fiscal third-quarter profits of 33 cents a share, down from $1.38 last year. The pharmacy giant said its “operating loss in the quarter reflects a $683 million charge related to the opioid settlement with the State of Florida and higher costs related to the Transformational Cost Management Program.”.

Management 100

Management 100

Small Biz Trends

JUNE 30, 2022

If you’re looking for some new fonts to use with your Cricut cutting machine, you’ve come to the right place! In this post, we’ll show you the best font sites along with where you’ll find free and paid fonts that are compatible with Cricut Design Space. We’ll also give you a few tips on how to use them in your projects.

ATS 98

ATS 98

Retail Wire

JUNE 30, 2022

Target will open a new 22,000 square-foot store in downtown Pittsburgh on a site that formally housed a Kaufmann’s department store. The new store is scheduled for a July 17 grand opening.

Department Stores 100

Department Stores 100

Advertisement

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

Advertising