Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. However, as more retailers look to embrace the benefits of embedding digital solutions into their physical stores, it is becoming clear that developing internal processes and infrastructure for the deployment of new technologies will determine which companies thrive in today’s rapidly changing retail environme

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Wiser

AUGUST 14, 2023

Understanding your product’s position in the market is crucial for success, especially when it comes to price. But what exactly is price positioning, and how does it impact a product’s success in the marketplace? Price positioning refers to the process of determining where a product or service fits in relation to other offerings in the market, based on its price.

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Inside Retail

AUGUST 14, 2023

The unpredictability of the Women’s World Cup, with the US knocked out early and a first-time champion assured, is forcing major global marketers such as Adidas and Nike to move fast to adapt to shoppers’ quick shifts in preferences and demand. The tournament in Australia and New Zealand promises to be among the most popular standalone women’s sporting events ever held , with FIFA expecting viewing figures of some two billion, despite time zone differences that make it difficul

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Retail TouchPoints

AUGUST 14, 2023

Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Digital platform Babylist will open its first-ever permanent flagship showroom in Beverly Hills, Calif., on Aug. 18, 2023. The 18,000-square-foot store aims to reimagine the baby registry and shopping experience based on insights from its thriving digital business.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

AUGUST 14, 2023

For a number of years JB Hi-Fi’s annual sales results have delivered an unofficial barometer of the overall health of the retail industry. It has been one of the most consistent performers in the industry, and often showcases the trends in consumer spending. And in its full year results announcement on Monday, JB seems to have delivered another accurate forecast.

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Retail TouchPoints

AUGUST 14, 2023

Direct-to-consumer brands previously dominated the headlines for the hockey-stick growth curves they achieved due to their emphasis on ecommerce innovation. But in the current climate, with growth completely stalled for some of these brands, companies like Kizik are focused on the fundamentals: building relevant and engaging stories around unique products.

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Retail TouchPoints

AUGUST 14, 2023

Amazon is dropping dozens of its private label brands as it works to shore up profits and prepares for the potential of an antitrust lawsuit from the Federal Trade Commission (FTC), according to the Wall Street Journal. In July 2022, the company began scaling back its private label business following disappointing sales and scrutiny from lawmakers.

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Inside Retail

AUGUST 14, 2023

Pureplay furniture and homeware retailer Temple & Webster says the business is “back to growth” driven by both repeat and first-time customers. In the release of its full-year results on June 30, the company’s sales reached $396 million with an EBITDA of $14.8 million and a tax-paid profit of $8.3 million – down from $12 million in FY22. Orders from repeat customers accounted for 54 per cent of total orders while revenue per active customer grew 6 per cent for the year.

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Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins. According to a company blog post , “from August 14 through October 22, customers at participating stores will be able to bring their own personal cup in

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Inside Retail

AUGUST 14, 2023

Singapore co-working space provider JustCo is set to open a co-working centre in Emporium Melbourne in the first half of next year. The company says the incorporation of workspaces within retail complexes offers “the ideal fusion of work and life that resonates strongly with today’s workforce”. The new offering will be located on the fourth floor of the building and will feature private office suites, meeting rooms with video conferencing capabilities, hot desk zones and purpose-built micro-spac

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Management

Retail TouchPoints

AUGUST 14, 2023

Radio Flyer , the maker of the Original Little Red Wagon and other ride-on vehicles for children, will open its first retail store in Chicago this fall. Despite its 106-year history and expansive wholesale retail presence, this is Radio Flyer’s first foray into branded brick-and-mortar. The location, scheduled to open in November 2023 at the Woodfield Mall in Schaumburg, Ill., will give customers access to a robust brand experience where they can browse Radio Flyer’s entire product line, includi

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Tokinomo

AUGUST 14, 2023

Campaign corner Light beer, strong promotion. Introducing the new Heineken Silver in the world of light beers. It promises great taste without the bitter aftertaste. With only 3.2 grams of carbs and 95 calories, you're invited to enjoy this top-tier light beer option. Apart from a commercial with Shaggy’s voice, Heineken Silver also implemented a highly successful in-store campaign with Tokinomo Shelfobot.

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Inside Retail

AUGUST 14, 2023

Last week, the UK’s John Lewis Partnership announced that it has entered into a $195 million (£100 million) five-year contract with Google Cloud. While the move reflects the vital role of technology in today’s fast-changing and competitive retail environment, experts say it could be some time before the retailer sees a return on its investment. This heralds a new era for the John Lewis Partnership, as it embarks on a digital transformation of its cherished brands, John Lewis and Waitrose.

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Retail Focus

AUGUST 14, 2023

What is a VDR Certain segments of the business community occasionally underestimate the true worth of due diligence data room , opting instead for an array of cost-free alternatives that have gained traction but lack the essential security features requisite for their businesses. Furthermore, there persists a misconception among some business proprietors that VDRs are primarily confined to functioning as cloud-based file repositories, offering only limited utility.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

AUGUST 14, 2023

There’s no need to remind anyone of the cost-of-living crisis, inflation woes and fear of looming recession – it is all too real with more than 50 per cent of Australians struggling financially and not making enough each month to make ends meet. Price and value are at the forefront of everyone’s minds. But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch?

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Retail Wire

AUGUST 14, 2023

As pet owners become more concerned about the planet’s future, the pet care industry is responding by focusing on sustainability. According to Euromonitor International, nearly 70% of pet owners worldwide express concern about climate change and strive to make environmentally friendly choices. This trend, along with the humanization of pets and the focus on pet.

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Inside Retail

AUGUST 14, 2023

Earlier this month, it was revealed that supermarket giant Woolworths faces criminal prosecution for allegedly failing to pay long service leave to hundreds of its staff members across Victoria. This is far from the first example of underpayment by a retailer, or even from Woolworths , but this case is quite different from previous examples. Unlike in previous cases, Woolworths is being taken to court by a newly regulated state body, in this case the Victorian Wage Inspectorate, rather than bei

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Retail Wire

AUGUST 14, 2023

IKEA is set to open a mixed-use center in downtown San Francisco on August 23, becoming the first retailer to open within the Ingka Centres’ building. The new IKEA store will showcase its urban living concepts across three levels and offer 27 fully furnished room settings. In addition to retail space, the meeting place will.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Gazette

AUGUST 14, 2023

Wilko rivals Poundland, B&M, The Range and Home Bargains are among the firms mulling snapping up the collapsed chain. The retailers have until Wednesday to lodge offers with administrator PwC. A shortlist will then be made with second round bids will then need to be submitted by Friday this week, according to The Sun. It is understood that some of the interested firms could bid for as many as 300 of Wilko’s 400 stores.

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Retail Wire

AUGUST 14, 2023

Major retailers including Nordstrom, Macy’s, Sephora, Ulta Beauty, and others have generated $14 billion in revenue for over 625 Black-owned businesses since May 2020 through an initiative called Fifteen Percent Pledge. The pledge encourages companies to dedicate 15% of their shelf space to Black-owned brands, reflecting the Black community’s proportion in the U.S. population.

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Retail Gazette

AUGUST 14, 2023

Harvey Nichols boss Manju Malhotra has resigned from her post following a dispute with the luxury retailer’s Chinese owners. Malhotra was promoted to chief executive in January 2020 and will leave the business at the end of the year. Malhotra will be replaced by Pearson Poon, the son of Sir Dickson Poon who has owned Harvey Nichols through his company Dickson Concepts since 1991.

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Retail Wire

AUGUST 14, 2023

After Campbell Soup’s announcement of acquiring the parent company of Rao’s pasta sauce for $2.7 billion, fans of the beloved sauce expressed concerns on social media about potential changes to the recipe. Some users on platforms like Twitter (now X) and Reddit speculated that the acquisition might lead to alterations like adding sugar or high.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Gazette

AUGUST 14, 2023

The cost of British food basics including cheese, butter and bread have surged by more than 30% in the last two years. According to Which?, food inflation has cooled in recent months but prices remain much higher than they were two years ago. Grocery price inflation fell to 14.9% in the four weeks to 9 July, compared to 16.5% the month before. Despite the drop, figures from the consumer group show that food costs have continued to rise over the past two years – with some rocketing more than 30%

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Retail Wire

AUGUST 14, 2023

Chinese online retailer Pinduoduo, and its U.S. sister company Temu, have been associated with an intense workplace culture, described as “hyperaggressive,” similar to China’s infamous “996” work culture (9 a.m. to 9 p.m., six days a week), according to Bernstein analysts. PDD Holdings, which owns Pinduoduo, launched Temu in the U.S. and has seen its.

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Retail Gazette

AUGUST 14, 2023

M&S has raised its profit outlook for the year as it continues to see market share growth in both the clothing and home and food businesses. The retailer said it now expects to deliver a profit growth in the year to 1 April 2024, having previously forecasted a small decline. Like-for-like food sales jumped 11% in the 19 weeks to 12 August thanks to the retailer’s increased investment into quality and value.

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Retail Wire

AUGUST 14, 2023

Victoria’s Secret is facing backlash from Skims fans online, who accuse the brand of copying Kim Kardashian’s campaign for her shapewear brand. The controversy stems from Victoria’s Secret’s new campaign featuring supermodels Gisele Bündchen, Adriana Lima, and Candice Swanepoel, which fans claim bears a striking resemblance to Kardashian’s “Icons” campaign from last year.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Shopify

AUGUST 14, 2023

Foot traffic is a key factor of any successful retail store. And increasing customer traffic to your physical store is a constant struggle. In this post you'll learn how to count, track, and analyze foot traffic levels over a given time period, and discover tools you can use to increase foot traffic to your store.

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Retail Wire

AUGUST 14, 2023

Amazon is making changes to its packaging strategy, with approximately 11% of its deliveries now arriving without the company’s name-brand packaging, according to the Wall Street Journal. The move is part of Amazon’s efforts to reduce costs, address customer feedback, and minimize its environmental impact. However, this change could raise concerns, including privacy issues as.

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Retail Gazette

AUGUST 14, 2023

The administrators of Wilko have given bidders until Wednesday to submit their offers for the ailing retailer following its collapse last week. PwC has told interested parties to put forward its rescue bids by the middle of this week before the discount chain runs out of cash, Sky News reported. Several private equity firms – Laura Ashley-owner Gordon Brothers, Bensons for Beds-owner Alteri and OpCapita – and a rival retailer are said to be considering offers, but a full takeover of

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Retail Wire

AUGUST 14, 2023

Allbirds, a sustainable footwear company founded in 2015, initially gained prominence with its Wool Runner shoe and went public in 2021 with a successful IPO. However, the company faced challenges as its sales slowed down, leading to a decline in stock price and disappointing earnings reports. In response, Allbirds implemented a four-part reorganization plan, focusing.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience