Mon.Aug 14, 2023

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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. However, as more retailers look to embrace the benefits of embedding digital solutions into their physical stores, it is becoming clear that developing internal processes and infrastructure for the deployment of new technologies will determine which companies thrive in today’s rapidly changing retail environme

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Price Positioning: What It Is and How It Affects Customer Behavior

Wiser

Understanding your product’s position in the market is crucial for success, especially when it comes to price. But what exactly is price positioning, and how does it impact a product’s success in the marketplace? Price positioning refers to the process of determining where a product or service fits in relation to other offerings in the market, based on its price.

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As World Cup breaks records, Adidas, Nike navigate bumps in retail demand

Inside Retail

The unpredictability of the Women’s World Cup, with the US knocked out early and a first-time champion assured, is forcing major global marketers such as Adidas and Nike to move fast to adapt to shoppers’ quick shifts in preferences and demand. The tournament in Australia and New Zealand promises to be among the most popular standalone women’s sporting events ever held , with FIFA expecting viewing figures of some two billion, despite time zone differences that make it difficul

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Babylist Delivers with First Baby Gear ‘Showroom’ in Beverly Hills

Retail TouchPoints

Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Digital platform Babylist will open its first-ever permanent flagship showroom in Beverly Hills, Calif., on Aug. 18, 2023. The 18,000-square-foot store aims to reimagine the baby registry and shopping experience based on insights from its thriving digital business.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Will JB’s value position keep it afloat as the spending tide turns?

Inside Retail

For a number of years JB Hi-Fi’s annual sales results have delivered an unofficial barometer of the overall health of the retail industry. It has been one of the most consistent performers in the industry, and often showcases the trends in consumer spending. And in its full year results announcement on Monday, JB seems to have delivered another accurate forecast.

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Kizik CMO on Growing a Challenger Brand: ‘It’s Us Against the World’

Retail TouchPoints

Direct-to-consumer brands previously dominated the headlines for the hockey-stick growth curves they achieved due to their emphasis on ecommerce innovation. But in the current climate, with growth completely stalled for some of these brands, companies like Kizik are focused on the fundamentals: building relevant and engaging stories around unique products.

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Amazon Makes Drastic Cuts to Private Label Business in Advance of Potential FTC Antitrust Probe

Retail TouchPoints

Amazon is dropping dozens of its private label brands as it works to shore up profits and prepares for the potential of an antitrust lawsuit from the Federal Trade Commission (FTC), according to the Wall Street Journal. In July 2022, the company began scaling back its private label business following disappointing sales and scrutiny from lawmakers.

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Post-purchase experience, Online grocery shopping, and Chatbots - Weekly Snacks #67

Tokinomo

Campaign corner Light beer, strong promotion. Introducing the new Heineken Silver in the world of light beers. It promises great taste without the bitter aftertaste. With only 3.2 grams of carbs and 95 calories, you're invited to enjoy this top-tier light beer option. Apart from a commercial with Shaggy’s voice, Heineken Silver also implemented a highly successful in-store campaign with Tokinomo Shelfobot.

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Starbucks Expands Reusable Cup Format to 12 California Stores

Retail TouchPoints

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins. According to a company blog post , “from August 14 through October 22, customers at participating stores will be able to bring their own personal cup in

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Temple & Webster’s profits slide, but retailer bullish about this year

Inside Retail

Pureplay furniture and homeware retailer Temple & Webster says the business is “back to growth” driven by both repeat and first-time customers. In the release of its full-year results on June 30, the company’s sales reached $396 million with an EBITDA of $14.8 million and a tax-paid profit of $8.3 million – down from $12 million in FY22. Orders from repeat customers accounted for 54 per cent of total orders while revenue per active customer grew 6 per cent for the year.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Radio Flyer will Land in Chicago with First Branded Storefront

Retail TouchPoints

Radio Flyer , the maker of the Original Little Red Wagon and other ride-on vehicles for children, will open its first retail store in Chicago this fall. Despite its 106-year history and expansive wholesale retail presence, this is Radio Flyer’s first foray into branded brick-and-mortar. The location, scheduled to open in November 2023 at the Woodfield Mall in Schaumburg, Ill., will give customers access to a robust brand experience where they can browse Radio Flyer’s entire product line, includi

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Melbourne CBD mall leases floor for coworking space

Inside Retail

Singapore co-working space provider JustCo is set to open a co-working centre in Emporium Melbourne in the first half of next year. The company says the incorporation of workspaces within retail complexes offers “the ideal fusion of work and life that resonates strongly with today’s workforce”. The new offering will be located on the fourth floor of the building and will feature private office suites, meeting rooms with video conferencing capabilities, hot desk zones and purpose-built micro-spac

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Virtual Data Rooms: A Strategic Tool for Successful Due Diligence

Retail Focus

What is a VDR Certain segments of the business community occasionally underestimate the true worth of due diligence data room , opting instead for an array of cost-free alternatives that have gained traction but lack the essential security features requisite for their businesses. Furthermore, there persists a misconception among some business proprietors that VDRs are primarily confined to functioning as cloud-based file repositories, offering only limited utility.

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What John Lewis’ $195m deal with Google says about the future of retail

Inside Retail

Last week, the UK’s John Lewis Partnership announced that it has entered into a $195 million (£100 million) five-year contract with Google Cloud. While the move reflects the vital role of technology in today’s fast-changing and competitive retail environment, experts say it could be some time before the retailer sees a return on its investment. This heralds a new era for the John Lewis Partnership, as it embarks on a digital transformation of its cherished brands, John Lewis and Waitrose.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Pet Care Companies Bank On Sustainability As Consumer Trends Shift

Retail Wire

As pet owners become more concerned about the planet’s future, the pet care industry is responding by focusing on sustainability. According to Euromonitor International, nearly 70% of pet owners worldwide express concern about climate change and strive to make environmentally friendly choices. This trend, along with the humanization of pets and the focus on pet.

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How to build a better customer experience in a cost-of-living crisis

Inside Retail

There’s no need to remind anyone of the cost-of-living crisis, inflation woes and fear of looming recession – it is all too real with more than 50 per cent of Australians struggling financially and not making enough each month to make ends meet. Price and value are at the forefront of everyone’s minds. But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch?

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After Elon Musk Pledges To San Francisco, Here Comes IKEA

Retail Wire

IKEA is set to open a mixed-use center in downtown San Francisco on August 23, becoming the first retailer to open within the Ingka Centres’ building. The new IKEA store will showcase its urban living concepts across three levels and offer 27 fully furnished room settings. In addition to retail space, the meeting place will.

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Why Victoria’s Wage Inspectorate is taking Woolies to court

Inside Retail

Earlier this month, it was revealed that supermarket giant Woolworths faces criminal prosecution for allegedly failing to pay long service leave to hundreds of its staff members across Victoria. This is far from the first example of underpayment by a retailer, or even from Woolworths , but this case is quite different from previous examples. Unlike in previous cases, Woolworths is being taken to court by a newly regulated state body, in this case the Victorian Wage Inspectorate, rather than bei

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Major Retailers Bring $14 Billion in Revenue To Black-Owned Brands

Retail Wire

Major retailers including Nordstrom, Macy’s, Sephora, Ulta Beauty, and others have generated $14 billion in revenue for over 625 Black-owned businesses since May 2020 through an initiative called Fifteen Percent Pledge. The pledge encourages companies to dedicate 15% of their shelf space to Black-owned brands, reflecting the Black community’s proportion in the U.S. population.

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36 Retail Quotes That Inspire Entrepreneurs

Shopify

Looking for some inspiration to motivate yourself and your team? Here’s a list of 36 uplifting retail quotes to keep you going. Dive in.

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People Online Are Losing It Over Campbell Changing the Recipe for Rao’s Pasta Sauces After a Buyout

Retail Wire

After Campbell Soup’s announcement of acquiring the parent company of Rao’s pasta sauce for $2.7 billion, fans of the beloved sauce expressed concerns on social media about potential changes to the recipe. Some users on platforms like Twitter (now X) and Reddit speculated that the acquisition might lead to alterations like adding sugar or high.

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Neiman Marcus cuts corporate staff to boost cross-functional collaboration

Retail Dive

The department store said less than 1% of its workforce is affected by the latest layoffs as it continues to implement a strategy unveiled in February.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Chinese Online Retailer Pinduoduo Has a ‘Hyperaggressive’ Culture With Hours Surpassing a ‘996’ Schedule, Analysts Write

Retail Wire

Chinese online retailer Pinduoduo, and its U.S. sister company Temu, have been associated with an intense workplace culture, described as “hyperaggressive,” similar to China’s infamous “996” work culture (9 a.m. to 9 p.m., six days a week), according to Bernstein analysts. PDD Holdings, which owns Pinduoduo, launched Temu in the U.S. and has seen its.

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Why are CEOs Cyber Resilient?

Cisco Retail

I recently attended a session run by the Said Business School at Oxford along with an organisation called Istari.

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Victoria’s Secret Is Getting Slammed by Skims Fans Online. They’re Accusing the Brand of Ripping off Kim Kardashian’s Campaign.

Retail Wire

Victoria’s Secret is facing backlash from Skims fans online, who accuse the brand of copying Kim Kardashian’s campaign for her shapewear brand. The controversy stems from Victoria’s Secret’s new campaign featuring supermodels Gisele Bündchen, Adriana Lima, and Candice Swanepoel, which fans claim bears a striking resemblance to Kardashian’s “Icons” campaign from last year.

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Wilko: Poundland and B&M among retailers lining up to bid

Retail Gazette

Wilko rivals Poundland, B&M, The Range and Home Bargains are among the firms mulling snapping up the collapsed chain. The retailers have until Wednesday to lodge offers with administrator PwC. A shortlist will then be made with second round bids will then need to be submitted by Friday this week, according to The Sun. It is understood that some of the interested firms could bid for as many as 300 of Wilko’s 400 stores.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Your Neighbors Might Soon Know When You Order Toilet Paper, Trash Bags, and Other Items From Amazon

Retail Wire

Amazon is making changes to its packaging strategy, with approximately 11% of its deliveries now arriving without the company’s name-brand packaging, according to the Wall Street Journal. The move is part of Amazon’s efforts to reduce costs, address customer feedback, and minimize its environmental impact. However, this change could raise concerns, including privacy issues as.

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Radio Flyer to open first store this fall

Retail Dive

The 106-year-old brand, known for its red wagons, is set to open its first store this November in the Chicago area where the company is based.

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The Rise and Fall of Allbirds: The Sneaker Brand’s Plan For Redemption Might Just Be Working

Retail Wire

Allbirds, a sustainable footwear company founded in 2015, initially gained prominence with its Wool Runner shoe and went public in 2021 with a successful IPO. However, the company faced challenges as its sales slowed down, leading to a decline in stock price and disappointing earnings reports. In response, Allbirds implemented a four-part reorganization plan, focusing.

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Target partners with Rowing Blazers on its fall designer collection

Retail Dive

The limited-time collection features clothing, accessories, home, outdoor and pet products — and most prices are between $5 and $30.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.