Retail TouchPoints

MARCH 25, 2021

Returns technology provider Optoro aims to help retailers make returns easier for customers, more profitable for the company and better for the planet with its Complete Returns Solution. Available options include a seamless online customer returns portal, warehouse processing and resale through a unified platform — all of which is designed to improve outcomes across all points in the returns process.

Returns 290

Returns Promotions Management Fulfillment 290

Tokinomo

MARCH 25, 2021

What better way to amaze customers than to bring something new to the table (or should we say shelf)? Shoppers in Auchan stores in France were astonished by their favorite laundry detergent, Le Chat. No, it didn’t meow (yet), but it did talk to them.

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Retail TouchPoints

MARCH 25, 2021

H&M has reportedly disappeared from major Chinese shopping sites and mapping apps after old comments regarding alleged forced labor in China resurfaced, according to CNBC. Searches for “H&M” and “hm” on Taobao and JD.com did not yield results, while Baidu Maps and Alibaba -owned mapping app Amap did not display results for the search of “H&M.”.

Shopping 279

Shopping Management Consumer Marketing 279

Intelligence Node

MARCH 25, 2021

This article was first published on Forbes on Oct 7, 2020,, and is authored by Intelligence Node CEO Sanjeev Sularia in his capacity as a member of the Forbes Tech Council. Driven in large part by millennials and Generation Z, the resale, or “recommerce,” market is booming. Currently worth approximately $24 billion, it is projected to reach $51 […].

Marketing 104

Marketing Fashion 104

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

MARCH 25, 2021

A new era of advertising is taking shape. Driven by growing consumer concern over how their personal data is being collected and used, governments are enacting legislation, and tech companies are implementing platform changes, that will forever alter the relationship between consumers and advertisers. “A profound — and abrupt — shift is coming for everyone who uses the internet,” according to a new report from McKinsey & Co conducted in partnership with the Interactive Advertising Bureau (IA

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Advertising Consumer Marketing Accounting 264

Retail Pro

MARCH 25, 2021

retail's role in improving sustainability: to adapt and adjust their practices to be more sustainable through their packaging, supply chain, and material sources. Incentive is increasing from both governments and consumers. Continue reading → The post Gartner: Retail’s role in sustainability improvements first appeared on Retail Pro Blog.

Consumer 92

Consumer Management Marketing 92

Retail Pro

MARCH 25, 2021

As restrictions on business lift one year from the start of covid-19, retailers consider how to adapt their inventory strategies, with the popularity of BOPIS and need for inventory and data visibility. Continue reading → The post In-store shoppers, in-store fulfillment: Planning for inventory challenges first appeared on Retail Pro Blog.

Fulfillment 87

Fulfillment Planning Inventory Management Management 87

Retail TouchPoints

MARCH 25, 2021

Chico’s FAS — parent company of the Chico’s , White House Black Market and Soma brands — has appointed Jay Topper as its new Chief Digital Officer (CDO). Topper will oversee the company’s technology, infrastructure, security, supply chain and logistics, reporting directly to President and CEO Molly Langenstein. The appointment comes on the heels of 17.5% growth YoY in the company’s digital business in fiscal year 2020, which ended on Jan. 31, 2021. “Jay is an experienced

Location 252

Location Customer Experience Marketing Consumer 252

Dezeen

MARCH 25, 2021

Designer Adi Goodrich has created the interiors for Wine and Eggs, a neighbourhood grocery in Los Angeles ' Atwater Village, with custom-made furniture and details that nod to Parisian cafes and Italian tobacconists. Goodrich , who is one of the co-founders of LA-based creative studio Sing Sing , designed the store for owner Monica Navarro as a "monument to colour," working with a palette of saturated colours and natural materials.

Shopping 82

Shopping ATS 82

Retail TouchPoints

MARCH 25, 2021

Xesto has launched Xesto Fit, a 3D foot sizing app that uses a smartphone to recommend shoe sizes. The software aims to help shoppers scan themselves, within 1.5mm accuracy, from the comfort of their own homes. Shoppers take four photos of each foot in under one minute, using their own iPhone FaceID camera. Xesto then creates 3D reconstructions of their feet.

Fulfillment 200

Fulfillment Returns Customer Experience 200

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Management

Miller Zell

MARCH 25, 2021

Consumer sentiments changed during the COVID-19 pandemic, and they will change again as society begins a process of reopening. Retailers must stay on top of the evolution of these sentiments.

Consumer 78

Consumer Customer Experience 78

Retail TouchPoints

MARCH 25, 2021

Fulfillment provider goPuff has secured $1.15 billion in new funding, more than doubling its valuation to $8.9 billion in five months. Investors in the round include D1 Capital Partners, Fidelity Management and Research Company, Baillie Gifford, Eldridge, Reinvent Capital, Luxor Capital and SoftBank Vision Fund 1. The company currently operates more than 250 micro-fulfillment centers across the country, fulfilling customer orders of cleaning and home products, over-the-counter medications, baby

Fulfillment 166

Fulfillment Customer Experience Marketing Management 166

LS Retail

MARCH 25, 2021

©iStock/Halfpoint As we reach, hopefully, herd immunity with vaccines to treat COVID-19, many countries are preparing something of a return to normality. What that looks like is hard to say. For example, companies that have been forced into remote-work arrangements for the past year now face a complicated decision. Should bosses let workers stay at home, bring everyone back to the office or find a solution in between – called a hybrid approach?

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ATS Returns 71

Mulesoft

MARCH 25, 2021

Every company in every industry is under greater pressure to deliver faster, become more agile, and innovate at scale. Our MuleSoft partner ecosystem brings together trusted advisors that are fueling digital transformation for customers, empowering them to quickly unlock and unify data – no matter where it resides – to deliver seamless connected experiences.

ATS 52

ATS 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Assist

MARCH 25, 2021

We’re delighted to announce that we’ve made the shortlist for the Retail Systems Awards in the category of E-commerce Technology Vendor of the Year for our solution, OMIO PIM. Celebrating excellence and innovation in the retail sector, the awards are returning for a 16 th year. Lisa Bowden, our Head of Business Development – Solutions, said: “This is a fantastic achievement to the whole team that have been involved in OMIO PIM!

Returns 52

Returns Management Marketing ATS 52

V Count

MARCH 25, 2021

Visitor traffic data gathered from retail stores and shopping malls enables the retail sector to operate more efficiently and effectively across its various functions. How should retailers and shopping centers be using this valuable business intelligence data? And what can they hope to gain from it? This article will explore the key roles and insights that retail professionals can benefit from using footfall traffic data.

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ATV Store Layout Store Operations Shopping 52

Retail Insider

MARCH 25, 2021

Welcome to this column within our broader sustainability section which focuses on what fashion retailing is doing to address the issues in its industry. It’s exciting times for anyone involved in this area as technology and retailers try to keep up with customers’ demand for all things ethical. From fur farms to fast fashion, excess packaging to plastic coat-hangers – this is where the real action is.

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Fashion Dead-Stock Fast Fashion Department Stores 52