Sun.Jun 23, 2024

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Myer seeks to merge with Premier Investments’ Apparel Brands

Inside Retail

Department store group Myer has proposed to combine its business with Premier Investments’ Apparel Brands, comprising Just Jeans, Jay Jays, Portmans, Jacqui E and Dotti. The proposal is non-binding, indicative and conditional. Myer proposes an all-scrip merger in which it would acquire Premier’s Apparel Brands – previously called the Just Group before Premier acquired the business in 2008 – in exchange for the issue of new Myer shares to Premier.

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Viral Video Sparks Concerns Over Walmart’s Watermelon Quality

Retail Wire

A Walmart customer has recently taken the internet by storm with a TikTok video showcasing an unusual watermelon she purchased from the retail giant. The video, shared by Gabriela (@gabrielanailsnmakeup), has accumulated over 5 million views as of Saturday evening, sparking widespread curiosity and concern among viewers.

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Why customer-led healthcare disruptor Software expanded into haircare

Inside Retail

E-commerce-driven healthcare is how Eucalyptus – a technology-powered healthcare provider, is changing the way Australians access dermatology, fertility, weight loss, men’s health, performance and longevity through its brands. Software is Australian-owned and is a subsidiary of Eucalyptus centred around dermatology. The brand includes a line of products retailed both direct-to-consumer (DTC) and through its retail partners – a natural progression in Eucalyptus’s purpose to build a better f

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Nationwide Dog Treat Recall Over Metal Contamination Concerns

Retail Wire

The U.S. Food and Drug Administration (FDA) has issued a nationwide warning to dog owners following a recall of dog treats that may be contaminated with metal objects. The voluntary recall affects 3,551 bags of Green Tripe dog treats produced by Virginia-based TDBBS LLC, sold under the "Barkworthies" and "Best Bully Sticks" brand labels. These treats were available in retail outlets and online across the U.S. from February 2024 to May 2024.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Metcash books lower earnings as cost of doing business rises

Inside Retail

Metcash delivered lower earnings despite higher sales in the last fiscal year, reflecting an increase in cost of doing business particularly in the hardware segment. The group’s statutory profit after tax slid 0.7 per cent to $257.2 million while revenue rose 0.7 per cent to $15.9 billion in the year ended April 30. Its food sales were up 4.6 per cent with strong growth in both Supermarkets and Campbells and Convenience.

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Stanley to Launch Exclusive 40-Ounce Quencher Tumblers at Target

Retail Wire

Stanley describes this exclusive collection as a dreamy blend of beauty and functionality. The tumblers are designed to match your favorite makeup or skincare routine, adding a touch of glamour to your hydration habits. With their high gloss or pearly shades, these tumblers are set to become a stylish accessory for many.

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Australian Government Imposes Code of Conduct on Supermarkets

Retail Wire

In a significant policy shift, the federal government has confirmed that it will impose a mandatory code of conduct on large supermarket chains, ensuring fair treatment of suppliers and imposing hefty fines for breaches. This move transitions from the decade-old voluntary code of conduct, which supermarkets themselves had drafted, to a more stringent and enforceable regulatory framework.

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How Ripcurl mastered asset management with SignManager

Inside Retail

Ripcurl needed a solution for managing thousands of visual assets across its retail network. SignManager’s intelligent asset management system was the key, according to Reilly McHugh of SignManager. The power of in-store branding When customers enter a retail store, mere seconds determine whether they stay engaged or lose interest. Ripcurl understands this dynamic well – it knows a sale can be won or lost in an instant based on the in-store experience.

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Liuzhou is China’s Rising Electric Vehicle Powerhouse

Retail Wire

Liuzhou, a bustling city in the southwestern region of Guangxi, China, has emerged as a significant hub in the country's thriving electric vehicle (EV) industry. Despite its modest size by Chinese standards, with a population of 4 million, Liuzhou has made a name for itself by producing half a million EVs last year alone, with the capacity to triple that output.

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Frasers snaps up Coggles as it unveils ‘multi-year partnership’ with THG

Retail Gazette

Frasers Group has struck a new multi-year partnership with THG, which will see the online group integrate the Frasers Plus credit offer into its Ingenuity platform while the Mike Ashley-controlled business snaps up its luxury brands business, including Coggles. Retail Gazette revealed that the Mike Ashley-controlled group was close to buying Coggles on Friday.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Top 5 Customer Service & CX Articles for Week of June 24, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Experience Gets Worse. Again. by Katie Deighton (The Wall Street Journal) The average customer experience rating of U.S. companies hits a new low amid inflation and fallible customer-service chatbots.

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Shein’s £50bn London float in jeopardy

Retail Gazette

Shein might cancel its planned £50bn London listing amid growing concerns in Beijing about the fast-fashion giant’s business practices in the UK. There is increasing unease in Beijing about Shein’s portrayal in the UK, with some high-ranking Chinese government officials reportedly irked by the criticism it has faced, according to the Mail on Sunday.

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From the Caribbean to Hong Kong: The story behind sustainable label Beam Bold 

Inside Retail

After a 13-year banking career, Audra Gordon took a hiatus which she says “led her to her purpose”. She has since founded Beam Bold, a Hong Kong-based vibrant fashion label inspired by her Caribbean heritage. Six years since its inception, the brand has gained increasing exposure across the region. Inside Retail spoke with Gordon to learn more about her journey and the story behind the brand.

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John Lewis chair Dame Sharon White: ‘We’re back on track and fit for the future’

Retail Gazette

John Lewis Partnership chair Dame Sharon White has insisted that the business is “back on track” and has got momentum behind it as she prepares to stand down in September. White, who will hand over the reins to incoming chair Jason Tarry after a five year tenure – the shortest in the partnership’s history, told The Telegraph: “We’re back on track and much more fit for the future.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Asda bans customers from using ‘granny trolleys’ in East London store

Retail Gazette

Asda has banned shoppers from using “granny trolleys” at its Leyton, East London store in a bid to tackle shoplifting. The wheeled trolleys, which are often used by older customers, need to be left at the supermarket’s door following a host of shoplifters using the bags to steal products, The Telegraph reported. The trolleys are currently being lined up next to the security desk on the way in to the store with numbered labels placed on top.

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Frasers snaps up Coggles as it unveils multi-year partnership with THG

Retail Gazette

THG has struck a new multi-year partnership with Frasers Group as the online group posted a strong first half performance. As part of the new deal, the MyProtein and LookFantastic owner has agreed to sell its portfolio of luxury goods websites, including Coggles to Mike Ashley’s Frasers Group. “Ingenuity will continue to support the brand portfolio across technology, digital marketing and fulfilment services post disposal,” the group said in a trading statement.

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Frasers pitches Asos, Boohoo and Currys to use its credit offer

Retail Gazette

Frasers Group is vying to take on Klarna with its ‘buy now, pay later’ product Frasers Plus, as it pitches some of the retailers it has acquired stakes in to start using the credit service. The Mike Ashley-controlled retail group has spoken to retailers including Asos, Boohoo, Currys and AO, all of which it owns stakes in, to its credit offer as a payment option, according to The Sunday Times.